Avanti West Coast has publicly apologised after a tweet branded “sarcastic” was sent to a stranded passenger from its verified account.
The apology from the leading train company – which notably operates direct services to and from Manchester Piccadilly and London Euston stations – came after a passenger, named Rhys, complained on Twitter that he was “disappointed” when his train from Wolverhampton was cancelled.
The passenger – whose tweets are protected and cannot be viewed – then appeared to ask for some advice on onward travel from the company.
But the response Rhys received to his query was one he deemed had “unwarranted” sarcasm.
The tweet – written and signed by an Avanti West Coast employee named Sean – read: “I’m sorry Rhys, I’m disappointed there is a pandemic.
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“You can catch the next service.”
The tweet thread continued when the passenger replied to say he did not think it was unreasonable to ask what to do, adding the “sarcasm” had been “unwarranted”.
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We’d just like to unreservedly apologise for the earlier comments made on this thread. It falls well below the standards we expect. We’ve also been in touch with Rhys to offer our apologies.
Despite the tweets coming from the official verified Avanti West Coast account, a spokesperson for the company said posts fell “well below the standards we expect”, and added that the response was “a one-off”.
A follow-up tweet also saw the company “unreservedly apologise”.
“We’d just like to unreservedly apologise for the earlier comments made on this thread. It falls well below the standards we expect [and] we’ve also been in touch with Rhys to offer our apologies,” the apology tweet read.
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“Without a pandemic, we would have a full quota of train crew to be able to run a full timetable,” the company insisted.
“We know we didn’t get this right hence why we have apologised,” the spokesperson concluded.
Featured Image – Wikimedia Commons
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Stockport town centre’s first ramen spot sat above a coffee shop that we can’t get enough of
Danny Jones
If you’re a local Stockport resident or have even walked along the increasingly cultured cobbles of Underbank, chances are you’ve passed a place called Ōdiobā, but did you know that by night, its loft turns into a stylish listening bar that also serves some of the best ramen around?
Seriously: not only is it, to our knowledge, the only venue serving traditional ramen in Stockport town centre, but it’s some of the best we’ve had in years. Literally, YEARS.
Central Manchester has the benefit of being spoiled by numerous noodle masters – New Wave, Ramenshop (formerly known as Tokyo Ramen), Shogun, etc. – but we’d genuinely wager that this relative newcomer known simply as Uma is right up there with them.
In fact, it might currently be vying for the top spot itself.
We really try our best to shy away from the most ultimate of superlatives where we can, especially because we’re lucky enough to come across so many culinary gems and new restaurants all the time, but the more we’ve revisited this place, the more we’re convinced it’s utterly brilliant.
On a personal note, in a post-Cocktail Beer Ramen + Bun world, we feel like we’ve come very close to finding a new go-to that’s on a par with the late, great CBRB; perhaps we’ll never quite get there, or maybe we’re falling victim to the rose-tinted lens of nostalgia, but Uma is at least in the conversation.
Something we can say for sure is that they’ve gone with the tried and tested method of doing just a few things extremely over trying to cater to everyone.
Offering a small but stunning menu, with just three small plates and three options when it comes to ramen, each one is well-balanced and portioned, guaranteeing a filling bowl of ramen finished with great quality toppings.
You’re not left needing a single noodle more, nor do they cut you a single spring onion shy – but let’s be honest, this cuisine also leaves you craving more broth.
This might be a small thing, but we even like how the deep bowls come with built-in grooves/utensil holders for you to rest your spoons and chopsticks in. It’s only a little extra, we know, but it’s a nice touch, nevertheless.
Having now done a couple laps of the menu over the course of just a handful of visits, there are few taste bud journeys as satisfying as those gently-seasoned edamame beans, with the vibrant, lightly-acidic pickled daikon radishes and cucumber cutting through, before the savoury bomb of those mains.
And above all else, it’s the broth. My word… that broth.
Most impressively of all, perhaps, is that while we were expecting to enjoy the shoyu or red miso option the most, it’s the vegan ramen that we found to be the most flavourful.
The white miso and vegetable soup base is about as rich as you could hope for from any broth, as are the surprisingly satisfying slices of sweet soy tofu.
The smell of this freshly-charred chashu. Wow. The ideal thickness – great, minimal chew, too.Is Stockport town centre’s first ramen spot also one of the best in Greater Manchester right now? It might just be. (Credit: The Manc Eats)
Put simply, this particular bowl truly puts the Uma in umami.
It really is perfect as is, complemented by the shitake mushrooms, mustard greens, bamboo shoots and aromatic roasted sesame.
However, we honestly believe we have mastered a flawless order: choosing the vegan bowl and then adding pieces of chashu pork, a gooey ramen egg and maybe some chilli oil for good measure.
Try it for yourselves and tell us we’re anything other than absolutely bang on.
As for the space itself, you’ll struggle to find another spot as simultaneously casually aesthetic and atmospheric as the top floor of this building.
It’s well worth a visit to try the sophisticated selection of cocktails co-curated by founder Nam Tran – who first won over foodie fans with his conveniently self-titled Vietnamese venue in Ancoats, which sadly closed in 2024 – or sample his handmade hi-fi system alone, but the bonus of ramen takes the cake.
With DJ sets from the man himself as well as other selectors and artists, not to mention jazz nights and other live music during the week, it’s an effortlessly cool couple of floors that just so happens to serve some of our favourite food to the highest order.
Now, we will confess that we’ve only seen Ōdiobā in its ‘shadow self’ form, for lack of a better phrase, and are yet to sample the artisan café side of this business, but we assure you that it is a failure on our part and one we’ll be making up for as soon as possible.
Let’s just say, if the coffee is as good as the other liquids we’ve drunk here, be it the booze or the very last drop of broth from the bottom of the bowl, it’s probably some of the best in Stockport.
You can guarantee we’ll be coming back to this place time and time again whenever we visit the borough.
Music legend Billy Ocean pays a visit to Mama Flo’s in Stockport
Danny Jones
Cult Stockport foodie favourite Mama Flo’s has been visited by yet another shock famous face when music legend Billy Ocean ‘Suddenly’ popped into the takeaway this week.
What a lovely surprise for the local hero.
Mama Flo’s is not just a go-to eatery for many in the Great Moor neighbourhood; its glowing reviews and long-standing reputation have meant that it’s frequently patronised by out-of-town tourists as well as plenty of celebrities.
Florence Beryl Coke, now in her 70s, is no stranger to welcoming household names, but given the Caribbean royalty in question, she was clearly blown away when the ‘Love Really Hurts Without You’ singer came through the door.
Billy Ocean, 75 himself, played the O2 Apollo in June on his most recent headline tour, but the Trinidadian-born British soul and pop singer has still but up and down the country throughout the year.
We’re not too sure why he was up in Greater Manchester this week, but we’re glad he was.
Writing on Facebook, Flo wrote: “What a good night, tonight. Feeling so tired and having a break – then guess who walked in? The greatest Billy Ocean, and boy, we had a great night chatting away with his entourage. Thank you, Billy, for a splendid night.”
Following up with another grateful post on Friday morning, 14 November, she quoted the title of his most famous hit, before adding: “We love you, Billy Ocean. Thanks for the support last night and [thank you to] your team, love.”
Knowing how hard Flo works, having become famous for her incredible work ethic and regularly working overtime to serve the community, this will no doubt have felt like a well-earned reward after another long, hard day.
Kyle Walker is one of many footballers who’ve been.Couldn’t agree more.Credit: Mama Flo’s
She doesn’t just get one-time visitors either: regulars include The Stone Roses’ Ian Brown, nearby actor Will Mellor, and a plethora of regional soap stars.
In this case, Billy Ocean was just the latest celeb to get out of her dreams and into her shop – and yes, that may be a rather stretched pun, but it was worth it, nevertheless.
So, if you’ve still never been to one of the best food spots in Stockport, Mama Flo’s now has the certified Billy Ocean seal of approval to its name, as well as having featured on our very own Takeaway Champions a little while back. We can’t think of any better advert to go and try it for yourself.
Emily Sergeant -
16th December 2021 
