Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’
Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.
A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.
Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.
This week, she published a ‘Part 2’ – which has also gone viral.
According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.
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“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.
“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.
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Theft checks
The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.
“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.
“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.
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“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.
“We simply have to say: ‘Would you like that as well?'”
Mark Waugh / Flickr
Call bell rings
Another secret the user shared was that the number of call bell rings actually mean different things.
According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.
Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.
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Staff discount
One frequently asked question has been whether Primark employees get money off purchases in store.
“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.
She did however say that employees enjoy a 10% discount at Christmas.
The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.
“That includes any store – not just the one you’re working in.”
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Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.
Yard Act announce handful of new headline shows ahead of 6Music gig in Manchester
Clementine Hall
Yard Act are back as they announce first round of UK headline dates since 2024, including a show right here in Manchester – but not before their BBC 6Music Festival gig later this week.
We are so, SO back.
It’s been a few years, but Yard Act have just announced a limited run of domestic shows for later in the year including their homecoming gig at the O2 Academy in Leeds on Friday, 6 November.
But after playing over in Yorkshire, the lads will be performing shows at the O2 Victoria Warehouse on the following Friday (13 Nov).
Yard Act completed the touring for their critically acclaimed second album, Where’s My Utopia?, with a victory lap back home at the 5000 capacity Millennium Square in Leeds in August ’24.
It was a record that brought a stark change of pace to the acerbic, post-punk of their debut, embracing something altogether more playful and bringing a different energy.
It shifted the dynamic on stage too, with the addition of dancing backing singers and additional musicians and openly challenged listeners to reconsider who they thought Yard Act were.
Since then, the band have been keeping busy writing and recording their third studio LP, as well as heading out across the UK and Europe with The Hives – oh, and that intimate one-off show at Blackpool Tower last May.
Following a lengthy stint in the studio, the band now look to this coming autumn for three big UK dates and we cannot wait. We spoke to them a little while back and know how much big stuff they’ve got further pipeline; you can see the interview HERE.
Booking just three headline slots, the handful of tour dates are as follows:
06 Nov – Leeds
13 Nov – Manchester
26 Nov – London
Tickets go on artist presale from 10am on Wednesday, 25 March before hitting general sale at 10am on Friday, 27 March. Sign up to grab yours right HERE.
As for those wanting to find out more about this year’s 6Music Fest, you find the full lineup and more down below.
Jadon Sancho looks set to leave Manchester United for good – and he could be heading back ‘home’
Danny Jones
Manchester United loanee Jadon Sancho looks all set to leave the club permanently this summer, and as per the latest reports, his next destination could be back at one of his previous ones: Borussia Dortmund.
Having become somewhat of a forgotten man after being loaned out to three different places since being effectively exiled from the first team under Erik ten Hag’s tenure, Jadon Sancho’s career hasn’t exactly progressed as many thought it would.
Enjoying loan spells not only back at Dortmund for the latter half of the 2023/24 season and even playing in a Champions League final, before then being loaned to Chelsea – winning the UEFA Conference League trophy – and then spending this campaign with Aston Villa, he’s been all over, even at 25.
Given his Southern roots prior to eventually coming through Man City’s youth academy, it was thought that he might stay down in London at one point; however, it now seems increasingly possible that he could return to Germany, where his breakthrough began.
Borussia Dortmund are interested in re-signing Jadon Sancho.
Sancho, who is currently on-loan at Aston Villa from Manchester United, will be out of contract in June, having moved to Old Trafford from Dortmund for €85million (£73m; $97.9m at current rates) in July 2021.… pic.twitter.com/TKjirKUW2W
— The Athletic | Football (@TheAthleticFC) March 19, 2026
While Man United do technically have the option to extend his stay, and the England international hasn’t experienced life under Michael Carrick, the feeling is that it is unlikely this will be the outcome.
It seems especially improbable given that it still remains to be seen who the permanent manager at the Theatre of Dream will be, as there is no guarantee he would form part of their plans moving forward.
Transfer insider Fabrizio Romano has since corroborated the already ‘tier one’ outlet, clarifying that the decision for Sancho to leave United was made “months ago” and adding that the Bundesliga side is “keen” if all the personal terms can be ironed out.
Despite not having played for the red half of Manchester since 16 August 2023, there are some among the fan base who would like to see a universe where he gets a second chance at Old Trafford – then again, there are also plenty in the Midlands who would like to see him stay in Birmingham, too.
Steadily regaining some form, he also grabbed a key assist in the Villains’ recent 2-0 win over West Ham.
As always with marquee signings, even if things haven’t quite worked out, part of the obstacle will obviously be finding a suitor willing to pay his wages and/or the talent’s willingness to maybe take a pay cut, with Sancho said to be on one of the highest salaries not just at MUFC but in the English top flight.
Either way, he is currently due to leave as a free agent this coming summer transfer window, and the chances are he won’t staying on their books much longer.
Meanwhile, in transfer news in and around Greater Manchester, one fellow Premier League star has not only been heavily linked with a move to swap one United for another, but apparently he’s been ‘personally recommended’ as a potential successor by one current player.
The Manc -
9th November 2020 
