Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’
Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.
A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.
Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.
This week, she published a ‘Part 2’ – which has also gone viral.
According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.
“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.
“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.
Theft checks
The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.
“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.
“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.
“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.
“We simply have to say: ‘Would you like that as well?'”
Mark Waugh / Flickr
Call bell rings
Another secret the user shared was that the number of call bell rings actually mean different things.
According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.
Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.
Staff discount
One frequently asked question has been whether Primark employees get money off purchases in store.
“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.
She did however say that employees enjoy a 10% discount at Christmas.
The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.
“That includes any store – not just the one you’re working in.”
Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.
Everton are reportedly already hoping to sign Jack Grealish from Manchester City permanently
Danny Jones
Everton FC are reportedly already considering signing Jack Grealish on a permanent deal after an impressive start to his spell on loan from Manchester City.
The former Aston Villa talisman has struggled to remain in the starting XI under Pep Guardiola since joining the club in 2021, but since arriving on Merseyside, he’s already been a difference-maker in every match for the Toffees thus far.
Grealish has not only registered four assists in just two starts for Everton but also won the very first player of the month award in the Premier League this season for his contributions.
Safe to say he’s fast made a big impact over in Liverpool – hence why it is now thought that manager David Moyes wants to make his transfer permanent.
Becoming just the 10th Toffee to ever win the accolade, the Birmingham-born creator is now thought to be the primary transfer target, despite the summer window having only recently closed.
He writes that despite the deal between Everton and Man City already including a £50 million option to buy next summer, that number is “not fixed and is more a consequence of accounting than a set price.”
The England international still has two years on his contract in the blue half of Manchester, but the previous valuation (which is half the amount City paid for him in a then record fee for a British player), so it is believed that he could be signed for an even better cut-price offer as his deal runs down.
Put it this way, it looks like the supporters would do just about anything to keep him at the Hill Dickinson.
Jack Grealish giving his shirt to an Everton fan after their brilliant win away at Wolves today.
Bascombe goes on to explain, however, that his salary considerations could be a significant obstacle. Grealish is estimated to be earning approximately £12m a year, which is almost certainly too rich for Everton’s blood.
Taking that into account, it’d be a case of whether or not the Brummy forward would be willing to accept a much lower wage to depart the Etihad Stadium for Everton long-term; alternatively, waiting for him to become a free agent in a few transfer windows’ time would also be an option.
What about you, Blues: would you like to see Jack Grealish stay and fight for his place under Guardiola, or would you understand/support him making his Everton permanent?
Interestingly, there could be yet more shuffling of the pack in the middle of the park for Pep, as a forgotten man is apparently going to be given another chance to revive his City career…
Kalvin Phillips is reportedly set to be reintegrated into the Manchester City squad
Danny Jones
Long-exiled Manchester City player Kalvin Phillips is reportedly on the verge of being reintegrated into Pep Guardiola’s squad this season.
The ex-Leeds United star, who signed for the Blues back in 2022, has still only made just 16 appearances for the club, but could now be eyeing up a potential renaissance.
Man City have made plenty of signings this year, but with a number of outgoings and several injuries in key positions, it looks like there could be an avenue for the one-time England international to fight his way back into the team.
As per Telegraph Sport‘s Mike McGrath, Kalvin Phillips is set to be reintroduced to City’s 25-man Premier League selection; the question is, can he make it into a first-team XI?
🚨 EXCLUSIVE: Kalvin Phillips has chance to resurrect career at the Etihad Stadium after failed loan spells with Ipswich and West Ham
According to McGrath, Phillips will be “given a chance to resurrect his career at the Etihad Stadium” with the meat and potatoes of the 2025/26 campaign still yet to get properly underway.
Now 29, the Yorkshireman is well and truly within the crucial ‘prime’ years as an athlete, and after such an extended period on the sidelines, he’ll be more motivated than anyone to get his career back on track.
The central defensive midfielder – who was formerly considered a key cog in the middle of the park for Leeds – has spent two loan spells away from the Etihad, but neither really worked out for the undeniably talented footballer.
Having joined West Ham for the latter portion of the 23/24 term and spending the last 12 months on loan at struggling Ipswich Town, his time at both clubs was pretty forgettable, punctuated by little more than a couple of unfortunate red cards and more time on the bench.
Speaking to Sky Sports fairly recently, he confessed that the last couple of years have been very difficult and was visibly emotional discussing his struggles since moving to Man City.
It’s also worth noting that Guardiola himself has admitted to feeling “so bad” for Kalvin Phillips’ situation – perhaps why he now looks like he could be given a second chance.
CDM-wise, Rodri and Nico González are considered the go-to options, but Stockport-born Rico Lewis and Mateo Kovačić have also been used in the role.
Once again, although Man City face somewhat of an injury crisis ahead of the Manchester derby this weekend, any prolonged absences could at least see an opportunity arise for the forgotten man.
What do you make of Kalvin Phillips’ chances of being restored to the Manchester City squad and maybe even putting himself back into national team contention ahead of the World Cup?
The Manc -
9th November 2020 
