Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’
Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.
A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.
Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.
This week, she published a ‘Part 2’ – which has also gone viral.
According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.
“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.
“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.
Theft checks
The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.
“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.
“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.
“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.
“We simply have to say: ‘Would you like that as well?'”
Mark Waugh / Flickr
Call bell rings
Another secret the user shared was that the number of call bell rings actually mean different things.
According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.
Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.
Staff discount
One frequently asked question has been whether Primark employees get money off purchases in store.
“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.
She did however say that employees enjoy a 10% discount at Christmas.
The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.
“That includes any store – not just the one you’re working in.”
Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.
Pep Guardiola aims not-so-subtle dig at ‘destructive’ FIFA Club World Cup
Danny Jones
Manchester City manager Pep Guardiola is the latest to voice his concerns surrounding the ongoing 2025 FIFA Club World Cup, delivering a not-so-subtle dig at the competition.
Ahead of Man City‘s round of 16 match against Al Hilal in this year’s Club World Cup, of which they won all their group stage games, the Catalan head coach has once again come out to criticise the increasingly congested fixture calendar.
His comments come after former Liverpool manager and now Head of Global Soccer for Red Bull, Jürgen Klopp, labelled the current off-season summer run of matches “the worst idea ever.”
Somewhat echoing his statement – or at the very least aligning with it (albeit indirectly) – Pep Guardiola gave his two cents also, claiming that the now extended, 32-team tournament could “destroy” his squad and their fortunes in the next campaign.
Clearly, Pep is far from the biggest of fan of the recently refreshed format, even despite having won the thing on four occasions in the past – the most recent being with Manchester City back in 2023.
Reflecting on what impact he fears the Club World Cup may have on his team next season, Guardiola said: “I try not to think about it, otherwise I will be so anxious. We will rest [for as much time as] the Premier League allows us to.
“And game by game, month by month, we will see. And maybe in November, December, January, ask me, Pep. I may say: ‘So listen, we are a disaster. We are exhausted. The World Cup destroyed us.’ I don’t know, but it’s the first time in our [lives] that that’s happened [a 32-team CWC]. So we will see…”
Unpredictable weather in the United States, where the action is being hosted, has also been the subject of outrage in some cases, with Chelsea boss Enzo Maresca stating, “It’s a joke! It’s not football”, after a major storm delay mid-game pushed meant that one of their games took five hours to finish.
The 54-year-old also insisted that those who were against the tweaked concept “fought a lot” here in England, in UEFA meetings and so on, as was the case with the revision of the new layout of the Champions League, but to no avail.
Jurgen Klopp: "NBA player earns a lot of money & has 4 months of rest per year. Van Dijk didn't even have that in his entire career. Tournaments such as the Club World Cup cannot take place at the expense of players" [Die Welt]
Regarding Klopp, who set this latest chain of criticism, he claims that whoever wins the 2025 Club World Cup is ultimately “pointless” and will be “the worst winner of all time because they’ll have played all summer and then gone straight back into the league.”
In his eyes, the decisions are being made by people who have “never been involved” with the pressure of day-to-day life in professional football and the physical toll of multiple competitions, in particular.
As for who might win the 2025 CWC, it could very well be Man City for a second time, as the Blues are the only team remaining that has a 100% win ratio this year, having most recently thrashed Juventus 5-2 in their last game.
Nevertheless, it seems that the stance of Klopp, Guardiola, Maresca and more is pretty plain: this particular tournament will go down in the record books for the wrong reasons, and they won’t be happy until the format is revisited.
Do you agree with Pep and co. on the Club World Cup controversy?
Featured Images — Man City (screenshot via YouTube)
Trending
Burger King is giving away FREE vegan burgers to meat lovers to prove how ‘tasty’ they are
Emily Sergeant
Reckon you could swap out meat for a vegan alternative?
Now we know there’ll be droves of meat-lovers who read that question with their noses turned up, immediately dismissing the possibility that it would ever be something they’d consider… but what if we told you it was free?
That’s right – Burger King has announced that for the next week or so, it’ll be delivering its delicious Vegan Royale burgers to meat-loving customers for free, all with the aim of giving them a chance to experience just how tasty and satisfying plant-based foods can be, and prove that they won’t miss out by giving it a go.
The Vegan Royale is Burger King’s take on its legendary Chicken Royale burger, and sees a crispy vegan patty – that’s meant to be an alternative to chicken – topped with iceberg lettuce, vegan mayo, and crowned with a toasted sesame seed bun.
Burger King is giving away free vegan burgers to meat lovers to prove how ‘tasty’ they are / Credit: Burger King UK
The fast food chain‘s campaign is in partnership with The Vegetarian Butcher, and comes as shocking new research has revealed that more than 40% of meat eaters admit to having never tasted a plant-based burger.
On the other hand, that same research also found that the UK appears to eb embracing plant-based foods more than ever, as nearly 60% of the population say that are open to trying it.
67% of those who once thought plant-based food wasn’t for them say a great meat alternative burger was what changed their mind – so maybe this is what the Vegan Royale can be for you, if you’re willing to give it a chance.
So, to give hungry customers a taste of what the fuss is all about, Burger King will be offering anyone who orders on UberEats or Just Eat, with a minimum spend of £20, a Vegan Royale burger for free of charge along with the rest of their order.
The Manc -
9th November 2020 
