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Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’

Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.

The Manc The Manc - 9th November 2020
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A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.

Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.

This week, she published a ‘Part 2’ – which has also gone viral.

Here are the secrets she shared…

@poleighhsoper69

Secrets of an ex primark employee #primarksecrets #job #primark #secrets #foryoupage #foryou

♬ original sound – Poleighh Soper

Mr Brown

According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.

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“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.

“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.

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Theft checks

The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.

“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.

“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.

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“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.

“We simply have to say: ‘Would you like that as well?'”

Mark Waugh / Flickr

Call bell rings

Another secret the user shared was that the number of call bell rings actually mean different things.

According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.

Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.

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Staff discount

One frequently asked question has been whether Primark employees get money off purchases in store.

“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.

She did however say that employees enjoy a 10% discount at Christmas.

The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.

“That includes any store – not just the one you’re working in.”

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Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.

View the original videos online here.

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Chorlton’s Horse and Jockey is reintroduced to the suburbs after stunning transformation

Danny Jones Danny Jones Horse and Jockey refurb Chorlton

The much-loved Horse and Jockey in Chorlton is back open for business following a major and marvellous refurbishment, which has seen the heart and soul of the pub restored to its former glory.

Opening just in time for the bulk of cosy boozer season, we’re about to spend A LOT of time in here.

As announced this past summer, the south Manchester favourite has been taken over by the impressive hospitality team behind the similarly revived Black Friar in Salford.

With an impressive culinary pedigree to boot, the ‘new and improved’ Horse and Jockey was always bound to be a hit with critics and natives alike, we just weren’t expecting them to knock it quite so far out of the park – or, in this case, Chorlton Green.

Credit: The Manc Group

Giving the already gorgeous 200-year-old structure a new lick of paint and then some, the new Horse and Jockey looks set to reassert itself as one prettiest, cosiest and tastiest pubs in central Manchester.

Benefitting from sitting just outside the city centre, you’ve still got plenty of footfall from those who have seen Chorlton become a foodie destination all of its own, and those who have lived there all their lives.

Yes, you’ll still find plenty of old boys sipping their well-deserved pints and dogs curling up on the carpets here.

Now boasting up to 82 covers outside in the familiar evergreen beer garden, with table service in the summer, you can see this being a go-to spot for grub and a reliable watering hole for all year-round.

It’s also worth noting that it’s a pretty roomy venue inside as well, with an entirely refurbished upstairs seating area and a dedicated private dining space now, too.

Other touches we especially liked are bringing Chorlton Ale – which used to be brewed right here in the Jockey itself prior to Covid – back on draught. It may be made elsewhere nowadays, but we’re glad to see it being shipped back to and served out of its ancestral home.

Credit: The Manc

And it just gets better.

As well as supporting the local art scene by sourcing works from Greater Manchester creatives, they really are aiming to make this a community cornerstone.

They’ve taken the holistic idea of a public house right back to its roots, providing not only a place to meet, eat and drink for regulars, but also a real social outlet right in the middle of the suburb.

It’s also about supporting and celebrating traditional British pubs and the Northern working-class culture that goes along with it.

The majority of the furniture is even salvaged from the pubs we sadly lost up and down the country, not to mention other businesses that have unfortunately closed post-pandemic and the continuing struggles facing the industry.

We’re lucky to have people like this putting drinks in our hands and keeping our bellies full, so we’re glad that they’re doing what they can to pay homage to those who have come before them as well.

Credit: The Manc Eats

Perhaps most heartwarming is that not only have they kept pre-existing staff in post during the switch-over, but they’re all welcoming back familiar faces from the past. Once again, this is about championing the beauty of British pub culture in all of its facets.

Bookings are live already, and if you’ve tried the Sunday roast at The Black Friar, you expect this place to fill up just as quickly – we’d reserve our tables early if we were you…

This may be a big rebrand and transformation, but there are also still the same old Joseph Holt favourites on the taps for those who love the classic lineup, and they’ve even used their ‘Trailblazer’ stout glaze on one of their cheesecakes. Safe to say, they have our undivided attention with that one.

Proper foodie pub boasting cosy vibes just in time for the colder months; they even restored three of the five original fires that used to burn through the autumn and winter back in the day.

Owner Neil Burke, who formally acquired The Black Friar two years ago and now heads up the revamped Horse and Jockey, said of the reopening: “I have a personal history with the Horse & Jockey and it’s always held a special place in my heart.

“It’s such a beautiful building, but it hasn’t been shining the way it should in recent years. As a local myself, I felt Chorlton deserved a proper foodie pub – somewhere that delivers brilliant food in a setting that does justice to the building’s history.”

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To top things off, they’ve got Michelin-trained head chef Paolo Bianchi leading things in the kitchen. He went on to add: “The Horse & Jockey is an iconic part of Chorlton’s history and I’m proud to be leading its kitchen with the brilliant Black Friar team.

“After gaining years of experience in Paris, Dubai and London, it feels great to be rooted in Manchester, a city I’ve really fallen in love with.”

“My vision is simple, to serve British classics that people know and love, elevated with seasonal local ingredients, touches from my Italian heritage and international experience. The menu will be ever-changing, so guests can expect something fresh every time they visit.”

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As for your job, it’s simple: expect great, hearty pub grub classics elevated to a gourmet level, with all the welcoming warmth of a traditional English pub

This isn’t just a metropolitan boozer trying to be a country-style pub; the Horse and Jockey is a Cholrton gem reborn. It opens on Monday, 20 October, and you can guarantee you’ll be seeing us there.

For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

Featured Images — The Manc Group

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The best foodie freebies you can get in Manchester on your birthday

Danny Jones Danny Jones free birthday food and drink offers manchester city centre

Nothing says ‘Happy Birthday’ quite like free food and drink simply for being born, especially when you can get it right here on your doorstep in Manchester, don’t you think?

There’s no doubt tonnes of different places that do special complimentary offers on your big day throughout the 10 boroughs, but that inevitably gargantuan list is for another day.

For now, we thought we’d simply put together a quick and easy round-up of the best birthday freebies you can get in and around central Manchester.

You can thank us later when you’re all full up and your wallet isn’t even the tiniest bit lighter.

Places that offer free stuff on your birthday in Manchester

1. Money off at J.W. Lees

Start your birthday off right with a pint from one of Greater Manchester’s most famous beermasters: J.W. Lees Brewery, who’ll give you a tenner off when you visit the bar on your birthday.

All you have to do is quickly sign up for their mailer to get your £10 voucher; they’re also the legend behind the ongoing Boddingtons revival, so you already know how best to spend it.

2. Complimentary chicken at Yard and Coop

Next up is a Manc favourite that’s never shyed away from dishing out the odd freebie – spoilers, but it usually involves some kind of chicken…

In all seriousness, be it free wings for students with ‘Yard Card’ or kids eating at no cost when the adults book in a family meal, the kings and queens at the Coop are always looking out for us Mancs. It’s not different on you’re birthday either, when you get a free main meal by signing up to the newsletter.

offers at yard and coop nq
yard and coop chicken manchester
Credit: The Manc Eats

3. Bar tab on Simmons

Next up, you’re going to need something to wash down all that lovely salty fried chicken, so why not queue up some cocktails at Simmons over on Deansgate?

These still relatively recent London exports are so kind as to offer a £25 bar tab when you book a table with them for your birthday; you can sort yours HERE.

4. Nell’s Pizza freebies

Ok, so now you’ve whetted the whistle and can probably line up your next bit of scran – we’re assuming you’re going to do what we do and cram all these into one single day – so it’s time to grab some pizza at Nell’s if you ask us.

Better yet, not only are their slices reasonably priced, but you can also cop yourself a voucher free ‘Birthday Cake’ flavour (yes, the pretty one with the sprinkles) ice cream sandwich when booking online. You’ve also got a new venue you can enjoy this deal at, too.

Inside Nell’s MediaCity as local pizza legends open new site with karaoke and shuffleboard
We’ve had a free ice cream sandwich at Nell’s in Manchester on our birthday for at least the last three years.

5. Bonus baked goods at Gail’s

If a little ice cream sandwich hasn’t quite satiated your sweet tooth, then you’ll be glad to know that the growing presence of Gail’s Bakery in Greater Manchester not only involves some unreal tastes and smells, but some brilliant birthday freebies, too.

For those who are members of Gail’s Loyalty Programme, where customers can also collect stamps to earn back coffees, cakes and more completely gratis, you are also entitled to a free sweet from their baker’s table treat during your birthday month. Say no more.

gail's bakery altrincham
gail's bakery menu manchester
Question is, which treat will it be?… (Credit: The Manc Group)

6. Good old Greggs

Room for more dessert (they do say it’s a second stomach, after all)? Well, if there is, you can’t go wrong with a Northerner’s first love: Gregg’s, who also keep things nice and straightforward by simply congratulating you on being born by giving you a free sweet treat you can claim via the app.

Oh, and by the way, I was once genuinely given a Gregg’s gift card by a mate for my birthday and don’t sleep on it – that was genuinely one of the best things in the haul that year.

6. Free regular-size Barburrito

Ok, it’s all feeling a bit sugar-heavy at the minute, so let’s swap back onto the savoury and another brilliant chain that isn’t just beloved here but actually started the fast-food burrito culture here in 0161.

Many of you may have already copped this freebie in the past, but in case you still need to be initiated, Barburrito have been handing out free birthday burritos since like forever – the only catch nowadays is you need to download the app and make sure you’ve spent at least £6 before the date rolls around.

8. Chopstix for cheap

Last but not least, how about some late-night noodles to finish things off? We here at The Manc (Eats, specifically) are guilty of getting a last-minute takeaway to round off a long work day or spice up a weekend evening spent at home.

That being said, it’s a very easy plan to fall back on during your birthday week if you don’t have much booked in for an insignificant number in your 20s, let’s say; simply sign up for the newsletter and select the small box of your choosing. It isn’t just food they’re doing these days either…

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For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

Featured Images — The Manc Group

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