And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
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Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
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It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
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“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
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Drinks prices revealed as Manchester Airport’s first-ever Wetherspoons pub opens inside T2
Emily Sergeant
It’s official… Manchester Airport’s first-ever JD Wetherspoon pub has officially opened its doors inside Terminal 2.
The 300-seater pub – which welcomed its first customers earlier this week – is named The Belle Vue after Manchester’s historic showground.
Throughout the pub, you’ll spot design features that nod to the city’s sporting heritage – including vintage event posters and memorabilia, a ‘locker wall’ hosting trophies and other sporting exhibits, and a cricket-themed design in the carpets and bar panels.
Creating around 150 jobs in the process, The Belle Vue is the final planned new eatery to open in the airport’s redeveloped Terminal 2, marking one of the final steps in the super-terminal’s decade-long, £1.5bn transformation.
Manchester Airport’s first-ever Wetherspoons pub has opened inside Terminal 2 / Credit: Supplied
According to the MEN, pints are priced from £6.20 for Carling and Coors lager, £6.45 for Budweiser, £6.60 for Guinness, and £6.70 for Poretti and 1664 Biere.
Prosecco is £9.20 for 175ml glass and £37.10 for the full bottle, while spirts and mixers are £6.80 for singles and £10.20 for doubles.
There’s also the classic Wetherspoons tea and coffee machines, where you can refill as many times as you like for just £3.60.
“It’s a proud moment to see the final new retail unit opening in our new-look Terminal 2,” commented Richard Jackson, who is the Retail Director at Manchester Airport.
“To be rounding off this 10-year programme by adding such an iconic name as Wetherspoon to the terminal is particularly special and we know that it will prove extremely popular with passengers. We think they’ll love the nods to Manchester’s heritage in the décor and design – and of course the name.”
The Belle Vue will be open from the first flight to the final flight each day, and food will be served from opening until 10pm.
Featured Image – Supplied
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Iconic Manc movie 24 Hour Party People is set to return to cinemas for its anniversary
Emily Sergeant
One of Manchester’s most iconic movies is set to return to the big screen next month.
Remastered in 4K and returning to UK cinemas to mark 24 years since its original release, Michael Winterbottom’s 2002 biographical comedy drama film, 24 Hour Party People, tells the story of Manchester‘s popular music community from 1976 to 1992 – specifically about Factory Records‘ founder Tony Wilson.
The film begins with the punk rock era of the late 1970s, before moving through the 1980s into the rave and DJ culture, and of course, the ‘Madchester‘ scene of the late 1980s and early 1990s.
The narrative largely follows the career of Tony Wilson, played by Middleton-born actor Steve Coogan, while also covering the careers of the major Factory Records artists – especially Joy Division and New Order, as well as A Certain Ratio, The Durutti Column, and Happy Mondays.
If you haven’t seen 24 Hour Party People before, it’s a dramatisation based on a combination of real events, rumours, and urban legends, as the film is sure to make clear.
Coogan is joined by a cast by a mixture of big names and, at the time, rising stars like Paddy Considine, Shirley Henderson, Lennie James, John Simm, Ralf Little, Andy Serkis, Sean Harris, John Thomson, and even Peter Kay, alongside cameos from other figures connected to the Manchester music scene.
Before it returns to cinemas, the film will first open music and media festival/conference, Beyond The Music, at MediaCity in Salford on 6 October.
The screening at the festival will also be followed by a Q&A with Coogan, Winterbottom, and producer Andrew Eaton.
24 Hour Party People will then be re-released in UK cinemas from 9 October, and you can check your local cinema for screening times and book tickets online now.
Emily Sergeant -
15th August 2024 
