And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
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Chester Zoo confirms sex of viral snow leopard cub after its first vet health check
Emily Sergeant
It’s the news we’ve all been for… Chester Zoo has confirmed the sex of its viral snow leopard cub after its first vet health check.
In case you need bringing up to speed, the new baby arrived to first-time parents Nubra and Yashin, who are both three-years-old, earlier this summer on 10 June, and since then, keepers at Chester Zoo said mum and cub had mostly spent their time quietly tucked away in a cosy den, away from the eyes of the onlooking public.
But just last week, it was time for the little one to see what the outside world is all about, and the zoo’s cameras captured it venturing outside for the very first time.
Back then though, we were still awaiting confirmation of the cub’s sex.
Now, Chester Zoo has confirmed that the adorable ball of fluff was taken to the zoo’s specialist vets and carnivore keepers this week to be examined, weighed, vaccinated, and most importantly, ‘sexed’ – and finally, it has been revealed as a female.
Keepers say the playful new arrival is now eight weeks old and growing in strength and confidence every day, with mum Nubra watching over closely.
“At eight weeks old, the cub has undergone the first of two all-important health checks,” explained Mark Brayshaw, who is the Head of Mammals at Chester Zoo.
Chester Zoo has confirmed the sex of its viral snow leopard cub after its first vet health check / Credit: Chester Zoo
“These quick examinations by the zoo’s vets are really important for us to make sure the cub is healthy and in good physical condition.
“We recorded the cub’s weight, checked its heartbeat, eyes, and teeth before swiftly returning the cub to mum Nubra, [and] we’re very happy to report that the cub was given a clean bill of health and we can finally reveal that it is indeed a female.
“Now comes one of the toughest tasks of all – choosing a name worthy of such a special arrival.”
Snow leopards are classed as vulnerable to extinction by the International Union for the Conservation of Nature (IUCN), and it’s believed there are as few as 4,000 now remaining in the wild.
Stay tuned to find out the little one’s name, expected to be revealed very soon.
In fact, you might as well throw in your own suggestion – we’ve already offered ours…
How about Medo? 🥹
It means ‘little flower’ in Tibetan, the same as her mother’s tongue. 🌼
Manchester Storm ban supporter and condemn discriminatory behaviour after online comments
Danny Jones
Ice hockey side Manchester Storm have come out to vocally condemn any and all forms of discrimination following recent concerns raised online and, more importantly, putting words into action after issuing a stadium ban to a match-going fan.
Writing a lengthy, passionate and defiant post on Wednesday, 6 August, Manchester Storm informed supporters that they had been made aware of multiple “derogatory and discriminatory comments” earlier this week.
The remarks in question were made across various social media platforms, as well as fan forums over the past few days, but thankfully were quickly identified and removed by admins.
Nevertheless, Storm recognised the importance of cracking down on this kind of behaviour as swiftly and firmly as possible, penning this pitch-perfect reply in terms of tone and practical action.
The official statement reads: “These comments are deeply concerning and go against everything our club stands for. Let us be absolutely clear: racism, homophobia, and any form of discriminatory or hateful behaviour will not be tolerated – online or at the [Planet Ice] Arena.
“We are proud to be a diverse and inclusive club that welcomes players, staff, and fans from all backgrounds. Anyone found engaging in racist, homophobic, or otherwise abusive behaviour will be banned and will not be permitted entry to The [Storm] Shelter.”
Storm also went on to detail that the individual in question regarding multiple related incidents has not only been issued with a ban, but that their season ticket has been revoked and will be denied all entry to their home ground in Altrincham.
They also assured that the matter has been reported to Greater Manchester Police, adding that the club “will continue to cooperate fully with their investigations” and”will not hesitate to pursue further legal action where necessary.
Proud to see such quick and decisive action from the local sporting organisation, which should help serve as a real deterrent for similar potential trouble in the future.
The response from the right-minded fans in the comments was great to see as well.
Regardless of the offensive remarks made on the forum, most Manchester Storm supporters welcome the statement fan ban. (Credit: IG)
One user on X wrote: “The storm is for everyone; we don’t need these people anywhere near the Storm Shelter. Thank you for acting so quickly.” Another on Instagram added, “Absolutely, hockey is for everyone, correct and firm stance/action. Well done, from a Belfast Giants fan.”
The club signed off by saying: “Manchester Storm remains committed to providing a safe and welcoming environment for all. Hate has no place in hockey – or anywhere else.
“We thank our community for standing with us in upholding these values.
Emily Sergeant -
15th August 2024 
