Northern Powergrid has been forced to apologise to dozens of customers after accidentally issuing compensation cheques for £2.3 trillion.
Following the aftermath of the “once in a generation” Storm Arwen – which back in late November and early December, left thousands of homes in the north of England and widespread parts of Scotland without any electricity during some of the oldest months of the year – Northern Powergrid is currently in the process of paying compensation to tens of thousands of customers who suffered power outages.
But it didn’t all go to plan for the energy distributor.
In a now-viral tweet, one customer took to social media to share a picture of a compensation cheque showing the eye-watering sum of £2.3 trillion, and asked if the company are “100% certain you can afford this?”.
Cheque recipient Gareth Hughes wrote on Twitter over the weekend: “Thank you for our compensation payment Northern Powergrid for the several days we were without power following Storm Arwen.
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“Before I bank the cheque however, are you 100% certain you can afford this?”
Mr Hughes told Sky News the letter “just made me laugh”.
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“I knew straight away it wouldn’t be honoured, but it was nice to dream for a couple of minutes,” he comically added.
Within hours of sharing the photo of the hilarious mistake, the tweet went onto amass tens of thousands of likes, retweets, and comments from people unable to believe the situation had happened, wishing they’d got a cheque with that sum too, and telling Mr Hughes they “so would have banked it” if it was them.
It turns out that Mr Hughes wasn’t the only one to have received a cheque with an accidentally-inflated sum though, as other people have since come forward to say the same happened to them, and the energy supplier has also confirmed that 74 of its customers had been given compensation cheques with an incorrect payment amount.
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The company thanked those who were “honest” about the error.
After the tweet went viral, Northern Powergrid were forced to reply to Mr Hughes to apologise for the incident, explaining: “Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight.
In response to another customer in the same position, who called the company out for its “staggering level of incompetence”, Northern Powergrid said: “There have been some cheques issued with the incorrect amount for which we are sorry [and] our team are going to re issue the correct cheques early next week.”
They also asked for the customer to confirm their details so that the situation “can be processed as quickly as possible.”
A spokesperson for Northern Powergrid said following the incident: “As soon as we identified the clerical error, which was caused by the electricity meter reference number being incorrectly quoted as the payment sum, we ensured all 74 customers’ cheques were stopped so they could not be cashed.
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“We have been investigating how this error happened and carrying out checks of previous payments.
“All indications are that this was an isolated incident.
“We thank those customers who were honest and contacted us and we have been making contact directly over the weekend with all 74 customers affected to make them aware, apologise for the error and reassure them that a correct payment will be issued to them on Monday.”
Featured Image – Wikipedia Commons
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Freddos are on sale for 10p at UK supermarkets for the first time in nearly 20 years
Emily Sergeant
It’s happening… it’s finally happening.
We never thought we’d see this again, but for the first time in nearly two whole decades, you can now walk into supermarkets across the UK and pick yourself up a Cadbury Freddo for the price of just 10p.
While it may sound a little too good to be true, due to the fact that the beloved chocolate treat has been creeping up in price for the past 19 years, and has very much gone onto become a classic British reference point for the state of inflation and the rising cost of living crisis, we couldn’t be happier to confirm it is.
But, of course, there is a bit of catch (because isn’t there always).
For anyone looking to get their hands on a slashed-price Freddo – which we imagine will be the vast majority of people reading this – you unfortunately won’t be able to pop into any supermarket, as the 10p offer is exclusive to Sainsbury’s and you’ll need a Nectar card to be eligible for it too.
The caption of the now-viral post reads: “Some things from the mid 2000s should NEVER come back, but this is not one of them.
“Head to any Sainsbury’s superstore to pick up a Freddo for just 10p with your nectar card.”
Sadly, not only is this unmissable Freddo offer exclusive to Sainsbury’s for Nectar card-holders, it’s also only available in Sainsbury’s superstores too, meaning you won’t be able to find the cheap frog-shaped chocolate bars in little Sainsbury’s Local outlets.
The offer is also only for a very limited time too, as it’s available to make the most of from today (17 April) up until next Tuesday 23 April.
Thankfully, Freddos are the only chocolate treats that Sainsbury’s has slashed the price of currently.
As a way of celebrating the iconic confectionary company‘s 200th birthday this year, the supermarket has also put offers on a wide range of other products.
Dairy Milk bars, multipacks of Fudge, Curly Wurlys, and Flakes, Dairy Milk Trays, Chocolate Finger biscuits, and Mini Roll cake bars are the other much-loved Cadbury products currently on sale with up to 30% off their marked price.
Rachel Clark, who is the Director of Grocery for Sainsbury’s, said on the supermarket’s current Cadbury offers: “We’re delighted to be celebrating such an iconic moment for Cadbury, and its milestone of 200 years as a loved chocolate brand. We know that our customers love Cadbury so we’re very excited to be offering market-leading prices across selected Cadbury products, with savings of up to 60% off with Nectar Prices.”
Keen to treat yourself to some cut-price chocolate this week then?
All existing Nectar customers need to do is scan their app or swipe their card at the Sainsbury’s checkout to save some pennies.
Featured Image – The Manc Group
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You can get FREE cookies at this ‘munchie exchange’ in Manchester on Saturday
Emily Sergeant
You can get your hands on free cookies in exchange for other unopened snack foods at a popular Manchester park this weekend.
That’s right, this Saturday is 4/20… and if you don’t know what that means, just Google it.
In a bid to mark the global event, Insomnia Cookies has decided to “spark up excitement” with it’s calling its most “blazing” offer yet.
The cult late-night bakery – which has two sites here in Manchester city centre, on Cross Street inside the Royal Exchange and off University Green, as well as a newly-opened shop in Fallowfield – has aptly-named the event the ‘Munchie Exchange’, and is inviting foodie fans down to a popular park in Fallowfield for some freebies.
You can get FREE cookies at this ‘munchie exchange’ in Manchester on Saturday / Credit: The Manc Group | Insomnia Cookies UK
Set to be hosted across “the green green grasses” of Platt Fields Park on Saturday 20 April, the company‘s dedicated pop-up will offer laid-back Mancs the chance to upgrade their snacks with a one-of-a-kind deal.
All 4/20 celebrators will need to do is bring unopened, non-perishable snacks either to the Platt Fields pop-up, or any of the other three Insomnia Cookies stores in Manchester on the day, and exchange them for a freshly-baked warm and delicious cookie – and no, no that kind of cookie.
The munchie trade-up isn’t only a treat for your taste buds either, as every snack collected will be donated to local Manchester foodbanks.
Beyond the exchange, there’ll also be a ‘secret’ 4/20 offer that’s available for one day only too, and it means you can get yourself a box of four classic cookies for only £4.20 when you head to any of the three Insomnia Cookies stores in Manchester and say “I’ve got the munchies” to the cookie crews serving them to redeem.
“We’re all about bringing joy and deliciousness to our fans, and will be serving up in Platt Fields Park for one-day only,” commented Millie Ralston, who is the Senior Marketing Manager at Insomnia Cookies, ahead of this Saturday’s event.