Northern Powergrid has been forced to apologise to dozens of customers after accidentally issuing compensation cheques for £2.3 trillion.
Following the aftermath of the “once in a generation” Storm Arwen – which back in late November and early December, left thousands of homes in the north of England and widespread parts of Scotland without any electricity during some of the oldest months of the year – Northern Powergrid is currently in the process of paying compensation to tens of thousands of customers who suffered power outages.
But it didn’t all go to plan for the energy distributor.
In a now-viral tweet, one customer took to social media to share a picture of a compensation cheque showing the eye-watering sum of £2.3 trillion, and asked if the company are “100% certain you can afford this?”.
Cheque recipient Gareth Hughes wrote on Twitter over the weekend: “Thank you for our compensation payment Northern Powergrid for the several days we were without power following Storm Arwen.
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“Before I bank the cheque however, are you 100% certain you can afford this?”
Mr Hughes told Sky News the letter “just made me laugh”.
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“I knew straight away it wouldn’t be honoured, but it was nice to dream for a couple of minutes,” he comically added.
Within hours of sharing the photo of the hilarious mistake, the tweet went onto amass tens of thousands of likes, retweets, and comments from people unable to believe the situation had happened, wishing they’d got a cheque with that sum too, and telling Mr Hughes they “so would have banked it” if it was them.
It turns out that Mr Hughes wasn’t the only one to have received a cheque with an accidentally-inflated sum though, as other people have since come forward to say the same happened to them, and the energy supplier has also confirmed that 74 of its customers had been given compensation cheques with an incorrect payment amount.
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The company thanked those who were “honest” about the error.
After the tweet went viral, Northern Powergrid were forced to reply to Mr Hughes to apologise for the incident, explaining: “Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight.
Hi Gareth, Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight. thanks, Phil.
In response to another customer in the same position, who called the company out for its “staggering level of incompetence”, Northern Powergrid said: “There have been some cheques issued with the incorrect amount for which we are sorry [and] our team are going to re issue the correct cheques early next week.”
They also asked for the customer to confirm their details so that the situation “can be processed as quickly as possible.”
A spokesperson for Northern Powergrid said following the incident: “As soon as we identified the clerical error, which was caused by the electricity meter reference number being incorrectly quoted as the payment sum, we ensured all 74 customers’ cheques were stopped so they could not be cashed.
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“We have been investigating how this error happened and carrying out checks of previous payments.
“All indications are that this was an isolated incident.
“We thank those customers who were honest and contacted us and we have been making contact directly over the weekend with all 74 customers affected to make them aware, apologise for the error and reassure them that a correct payment will be issued to them on Monday.”
Featured Image – Wikipedia Commons
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Greggs renames one of its bestselling bakes after Andy Burnham says it’s his favourite
Emily Sergeant
Greggs has decided to rename one of its bestselling bakes in honour of Andy Burnham.
In case you didn’t know, the new Number 10 North offices in Manchester’s Heron House share a building with lots of other businesses, some independent, some chains – and one of those businesses is the ever-popular high street bakery Greggs.
And we wouldn’t put it past Andy Burnham, being the northerner he is, to have chosen those offices specifically for that reason.
Okay, we’re obviously kidding, but considering the Prime Minister really doesn’t have to venture that far for a Greggs when he’s at work in Manchester now, he’s been asked in a recent interview this week what his go-to order is from the bakery chain.
When asked to name his favourite Greggs bake, Andy replied: “That sausage, bean, and cheese thing,” which, of course, refers to the popular Sausage, Bean & Cheese Melt.
Greggs has renamed one of its bestselling bakes after Andy Burnham said it’s his favourite / Credit: Supplied | gov.uk
According to Greggs, sales of that bake have doubled following the interview, particularly at the Heron House store, as curious Mancs and Number 10 North staff queued to sample the PM’s preferred pasty – so naturally, Greggs has decided to rename the item the ‘Sausage, Bean and Cheese Thing’ in his honour.
Workers at the Heron House shop were photographed changing the signage of the bake yesterday morning, and digital screens in the shop were also updated following the interview.
Andy himself has approved the change, taking to Instagram to say: “Has a nice ring to it tbf. Thanks [Greggs], that’s my order baked in for life now.”
Warren McCarrick, shop manager at the Greggs outside Number 10 North, said: “Our shop has been buzzing with Mancs getting their hands on Burnham’s favourite bake. Sales have gone through the roof this morning – cheers, Andy.
“We thought we’d repay the favour and rename it to what the Prime Minister seems to fondly know it as, that Sausage, Bean and Cheese Thing.
“We’ve also dropped off a few outside Number 10 North, in case he’s too shy to be seen in the queue.”
Featured Image – Supplied
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Manchester City’s Stadium Tours are back for the summer and bigger than ever
Danny Jones
Manchester City stadium tours are back for summer 2026, with more to see from the home of the Blues than ever, and with 15% off all tickets until the end of August, too.
It’s safe to say that Man City are going through a HUGE period of change right now: embarking on a new era under Enzo Maresca following the dynasty of Pep Guardiola, vast redevelopments of the wider Etihad Campus, a new club hotel, and the expansion of the North Stand – now named after said Catalan coach.
With that in mind, there’s so much new stuff going on over in East Manchester and arguably more of it all happening in one place than we can recall in recent memory, making it the perfect time for Cityzens to return to the famous home ground – indeed, your Etihad debut if you haven’t made one already.
Giving you greater access to areas usually reserved for players and staff only than ever, this exclusive, interactive and virtual tour will take you through the very bones of the storied sporting arena, all the way through to pitchside.
Fans can explore the dressing room and follow in the footsteps of their favourite City players as they walk through the iconic glass players’ tunnel, before walking out into the open air and sitting in the dugout to take in that incredible view.
You can also try out the latest ‘Beyond the Blue Moon’ experience – an immersive VR adventure that sees supporters journey through Manchester City’s past, present, and future.
Following on from Pep lending his likeness, using innovative technology, you can now even have the chance to put your questions to Erling Haaland in the Press Conference Room.
There aren’t many teams on the planet that offer this level of stadium tour, let alone just here in the UK, so it’s no wonder they remain award-winning almost every single year.
Whether you’re a lifelong City fan, a football lover or visiting this wonderful place we call Manchester for the very first time, there’s something for everyone.
For instance, with The Medlock Hotel and accompanying Medlock Square already lining up its maiden events, the City Football Group (CFG) are once again committing to make the wider Etihad Campus an all-year-round entertainment destination.
That being said, plenty of people online have been generating a lot of buzz about the aforementioned Medlock’s new stadium-view rooms since clips appeared on social media.
Pitch view rooms coming to the Radisson Blu Medlock Hotel at #ManCity’s Etihad Stadium. 🤯
As for the tickets themselves, the club have also taken steps to keep the cost affordable.
Standard prices start from just £32 for adults and only £20 for under-16s, with larger family packages available from £60.
BUT, with the 15% discount mentioned earlier, adults currently cost just £27; kids go for just £17, and those family passes start from just £51.
You can find all the options when it comes to stadium tour passes and grab the type of admission that suits you right HERE.
Speaking of tickets, City have also been met with praise for the introduction of new discounted seats for local residents; find out all the details below.
Emily Sergeant -
14th February 2022 
