Northern Powergrid has been forced to apologise to dozens of customers after accidentally issuing compensation cheques for £2.3 trillion.
Following the aftermath of the “once in a generation” Storm Arwen – which back in late November and early December, left thousands of homes in the north of England and widespread parts of Scotland without any electricity during some of the oldest months of the year – Northern Powergrid is currently in the process of paying compensation to tens of thousands of customers who suffered power outages.
But it didn’t all go to plan for the energy distributor.
In a now-viral tweet, one customer took to social media to share a picture of a compensation cheque showing the eye-watering sum of £2.3 trillion, and asked if the company are “100% certain you can afford this?”.
Cheque recipient Gareth Hughes wrote on Twitter over the weekend: “Thank you for our compensation payment Northern Powergrid for the several days we were without power following Storm Arwen.
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“Before I bank the cheque however, are you 100% certain you can afford this?”
Mr Hughes told Sky News the letter “just made me laugh”.
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“I knew straight away it wouldn’t be honoured, but it was nice to dream for a couple of minutes,” he comically added.
Within hours of sharing the photo of the hilarious mistake, the tweet went onto amass tens of thousands of likes, retweets, and comments from people unable to believe the situation had happened, wishing they’d got a cheque with that sum too, and telling Mr Hughes they “so would have banked it” if it was them.
It turns out that Mr Hughes wasn’t the only one to have received a cheque with an accidentally-inflated sum though, as other people have since come forward to say the same happened to them, and the energy supplier has also confirmed that 74 of its customers had been given compensation cheques with an incorrect payment amount.
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The company thanked those who were “honest” about the error.
After the tweet went viral, Northern Powergrid were forced to reply to Mr Hughes to apologise for the incident, explaining: “Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight.
Hi Gareth, Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight. thanks, Phil.
In response to another customer in the same position, who called the company out for its “staggering level of incompetence”, Northern Powergrid said: “There have been some cheques issued with the incorrect amount for which we are sorry [and] our team are going to re issue the correct cheques early next week.”
They also asked for the customer to confirm their details so that the situation “can be processed as quickly as possible.”
A spokesperson for Northern Powergrid said following the incident: “As soon as we identified the clerical error, which was caused by the electricity meter reference number being incorrectly quoted as the payment sum, we ensured all 74 customers’ cheques were stopped so they could not be cashed.
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“We have been investigating how this error happened and carrying out checks of previous payments.
“All indications are that this was an isolated incident.
“We thank those customers who were honest and contacted us and we have been making contact directly over the weekend with all 74 customers affected to make them aware, apologise for the error and reassure them that a correct payment will be issued to them on Monday.”
Featured Image – Wikipedia Commons
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Manchester has been named one of the most ‘affordable’ cities in the UK – this is why
Emily Sergeant
A list of the top 10 most affordable cities in the UK has been revealed, and Manchester has made the cut for one very specific reason.
On a bit of a budget? Aren’t we all.
The cost of living crisis has been raging on for quite a few years now, and unfortunately, despite how much we all wish for it to, it doesn’t appear to be slowing down – with prices for everyday items, especially typical fridge and cupboard stables, shooting up by the day, even though supermarkets are showing efforts to prevent it.
And it’s the noticeable price increases in groceries that led delivery insurance provider, Street Cover, to uncover which UK cities don’t strain your food shopping budgets too much just yet.
As it was found that food and non-alcoholic drinks inflation reached 1.3% this past summer, a new study has revealed that Sheffield is officially the most affordable city in the UK, with several other northern locations on the list.
Manchester has been named one of the most ‘affordable’ cities in the UK / Credit: MCC | Aldi
The study compared the 2026 Grocery Index for the largest UK cities with the UK average, as well as available 2025 Grocery Indices, to track the changes in food affordability.
The cities are ranked by the index difference from the national average – which is 67.3 – but the report also uses direct monetary values for a grocery basket to provide some additional context too.
Manchester took sixth place on the list, with an average grocery basket price of £23.08, while some of the other northern cities in the top 10, besides Sheffield at number one, include Liverpool, Leeds, and Newcastle.
Top 10 Most Affordable UK Cities For Groceries
Sheffield
Milton Keynes
Liverpool
Reading
Newcastle
Manchester
Leeds
Bristol
Cardiff
Southampton
As the only other North West city in the top 10, Liverpool may have come in third place overall, but the study found that the grocery bill here is the smallest in terms of actual monetary numbers – with it setting shoppers back £22.08 for a regular supermarket basket, which is a whole £1 cheaper than in Manchester.
“Data shows households in the North East of England have the lowest average food spend in the country, around 11% below the UK average, while Yorkshire sits 6.6% below,” Al Taylor, who is the Head of Street Cover, commented on the study’s findings.
“Sheffield’s position at the top reflects lower property costs for retailers, less competition from premium chains, and a supermarket landscape dominated by value-led options.
“The practical implication for household budgets is significant – the difference between budget and premium shopping can easily be £1,000 or more per year for a family, which can be spent on other things or saved for future plans.”
Featured Image – Aldi
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Mancs wanted to take part in a new series of the ‘hardest quiz show on TV’
Emily Sergeant
Call yourself a clever clogs? The BBC is currently looking for contestants to take part in what is widely considered the hardest quiz show on TV.
That’s right – Only Connect is back for another series on BBC Two.
Presented by Victoria Coren Mitchell and first broadcast all the way back in 2008, Only Connect takes TV quizzing to the next level, as it sees two teams compete against each other by finding connections between seemingly unrelated clues.
In this quiz show – which viewers have dubbed one of the most challenging there is – knowledge only takes you so far, as the ability to think laterally is also deemed ‘vitally important’.
A casting call for the upcoming 2027 series has been shared on the BBC website, with people from Greater Manchester encouraged to apply.
Mancs wanted to take part in a new series of the ‘hardest quiz show on TV’ / Credit: BBC
The casting call reads: “The popular BBC Two quiz show presented by Victoria Coren Mitchell returns for a new series in 2027.
“Only Connect is seeking teams of three players OR single applicants or teams of two looking for like-minded teammates to pool their combined wits to solve fiendish conundrums and vexing puzzles.
“This is the quiz series where, as in life itself, knowledge will only take you so far: patience and lateral thinking are also vital. It’s all about making connections between things which may appear, at first glance, not to be connected at all.”
Reckon you’ve got what it takes then? Applications are now open, and all applicants must be aged 18 or over and a resident in the UK or Channel Islands.
Emily Sergeant -
14th February 2022 
