Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
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The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
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UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
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The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
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Ruben Amorim has been sacked by Manchester United
Danny Jones
Ruben Amorim has officially been sacked by Manchester United.
The Portuguese head coach managed more than a year in charge of the Red Devils, but following a bad record overall, not to mention a blockbuster interview over the weekend, they have now parted ways.
Now fully confirmed by the club itself, Amorim’s 14-month stint as Man United boss is over, and an interim manager has already been put in place.
Writing in an official statement, MUFC said: “Ruben Amorim has departed his role as Head Coach of Manchester United.
“Ruben was appointed in November 2024 and led the team to a UEFA Europa League Final in Bilbao in May.
“With Manchester United sitting sixth in the Premier League, the club’s leadership has reluctantly made the decision that it is the right time to make a change. This will give the team the best opportunity of the highest possible Premier League finish.
“The club would like to thank Ruben for his contribution to the club and wishes him well for the future.”
For many supporters, it was abundantly clear that an ultimatum was likely, if not already imminent, after his visibly frustrated post-match press conference following the 1-1 draw against Leeds.
There were already reports of growing friction between Amorim and the director of football, Jason Wilcox, and his bombshell quotes on Sunday, 4 December, only added fuel to the fire.
In case you haven’t seen it, you can see the clip in question down below.
United have also confirmed that former player Darren Fletcher will be leading out the squad (which includes his twin sons, Jack and Tyler) in their next game against Burnley this Wednesday, 7 January.
As for who could be installed next, the recently resigned Enzo Maresca has already been linked with the manager’s position, and plenty are already speculating as to which sidelined/loaned-out players could return to the club following his exit.
Regardless of a wealth of initial backing by the INEOS Sports board members, in the summer transfer window, as well as from the majority of players and countless fans, Amorim exits the club with one of the worst win percentages in their history and just 15 victories to his name in nearly half a century of games.
How would you sum up the 40-year-old’s time at Old Trafford, Reds?
Leigh Leopards star Tesi Niu accused of abuse by partner
Danny Jones
Leigh Leopards star Tesi Niu has been accused of physical and mental abuse by a person purporting to be his partner.
The allegations were made on Niu’s own Instagram, who has seemingly commandeered the account to share claims across social media along with various photos, which are yet to be fully substantiated.
An Australian-born former NRL athlete and Tongan international, Tesi Niu, has gone on to become an important first-team squad member for the Greater Manchester rugby club and has been a popular personality among the supporters.
With that in mind, the alleged abuse is one that has deeply troubled the fan base.
Accusations of alleged physical abuse have been made against Leigh Leopards centre Tesi Niu by his partner.
As you can see in the screenshots originally posted on Niu’s own channel and since reshared online, the individual who names herself as Kiani alleges that the 24-year-old rugby league player assaulted her on Christmas Day 2025 before going out and getting drunk.
In addition to sharing pictures of various bruises around her neck, shoulders and arms, the woman also writes that he took her phone and money to prevent her from leaving, as well as detailing that she is now pregnant with their third child.
Kiana Smith has been his partner for more than half a decade.
Circulating online over the weekend (4-5 January 2026), a full investigation into the claims is now thought to be underway.
Neither Tesi Niu’s representation nor Leigh Leopards have yet come out to comment on the allegations, but the Rugby Football League (RFL) have shared an official update regarding the situation.
You can see the rest of the IG stories down below.
As per a statement supplied to News.com.au, the English governing body said: “The RFL are aware of the social media posts. We will not be making further comment at this time.”
Anyone looking to report abusive behaviour can call the Greater Domestic Abuse Helpline, Monday to Friday from 10am-4pm, on 0800 254 0909.
Emily Sergeant -
19th November 2025 
