Popular Manchester street food trader Salt and Pepper has announced it will be closing its stall in the Arndale market in the next three weeks.
The modern Chinese street food stall, which specialises in everything salt and pepper and regularly draws huge queues at lunchtime, blamed ‘limited facilities’ and a lack of extraction (needed to remove cooking fumes) at the market for its abrupt departure.
In a post shared to its social media channels over the weekend, the food traders turned their ire on Manchester City Council – who run the market – claiming bosses had refused to renew their lease unless they invest ‘upwards of £100,000’ to install their own extraction system.
Image: Salt and Pepper
According to the post, which has already been liked over 3,000 times, the council has claimed improving the extraction is the trader’s responsibility, not theirs, citing the popularity of the stall.
The post read: “It is with a broken heart that we’re announcing that our Arndale Market Stall will be permanently closing on April 2nd.
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“Due to the limited facilities in the Arndale Market, we’re no longer able to keep trading in this space. If you’ve been to the market, you’d know, there’s isn’t much of an extraction system on our side (to expel smoke & smells) and the Council (who run the market) have said it’s our responsibility to fix this because of the popularity of our stall.
Image: Salt and Pepper
“The Council have said they’re unwilling to renew our lease unless we invest upwards of £100,000 to put in our own extraction system, with additional costs that they couldn’t tell us unless we accepted to pay the £100k.
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“It doesn’t seem fair really, but it’s safe to say that it’s time for us to move on.
“We’ve been absolutely gutted, and we’ve spent the past few months trying to figure out how to keep our amazing staff employed and our business dreams alive.
“We never thought we’d have to end our time in the Market so abruptly but, we’re hopeful al is not lost, and we’re excited to move on to the next stage of our business.”
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Hinting at plans to open a place of their own in the ‘near future’, owners reassured fans that in the meantime they will be able to get their lunchtime fix at Black Dog Ballroom in the Northern Quarter from April 6.
Image: Salt and Pepper
“They’ve kindly let us to open from 12pm every day (legends) and we will make sure the food and service matches our standards in the Arndale. Deliveroo will also still be available all day,” the post continued.
Salt and Pepper’s stall is based on the newer south side of the street food market, which was expanded into in 2019.
Prior to the expansion, this part of the Arndale Extension was once exclusively home to retail stalls – but May 2019 heralded the arrival of five new food traders: Blue Caribou Poutine, Hong Thai, Holy Crab, Kuku and Intoku in Japanese.
Salt and Pepper moved in a week or so later, taking over the vacant La Bandera stall, and have been in residence pretty much ever since – give or take a short period of closure warranted by the Covid-19 pandemic.
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Now it appears their time is officially coming to an end, but this will certainly not be the last we hear of them.
A Manchester City Council spokesperson said: “Salt and Pepper have become so successful that our current extraction system is not capable of handling the level of smoke that originates from their stall, which posed a health and safety risk for other traders in the market.
“We have been working with the company since late 2020 to try and supply an improved extraction system. Manchester City Council deny the claims that Salt and Pepper have been asked to pay £100k for this.
“We considered several options, including offering alternative trading locations. Nevertheless, it was decided that we could not offer Salt and Pepper a new lease on Health and Safety grounds.
“We have supported Salt and Pepper by allowing them to trade for a period of time on a licence whilst they found alternative arrangements and wish them luck in their future endeavours.”
To keep up with Salt and Pepper’s moves over the coming months as they transition into their new home, give Salt and Pepper a follow on Instagram here.
Feature image – Salt and Pepper
News
Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
News
Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.