An allergy sufferer from Manchester was left to eat a Sainsbury’s meal deal whilst out to dinner with friends, after being refused service by a local restaurant on account of her food allergies.
Despite having already signed an allergy waiver at the eatery and travelling home to get her EpiPen, at a personal cost of £16 in taxis, Megan Seymour, 22, was ultimately left to fend for herself during a recent visit to glitzy Salford sushi restaurant Firefly.
The vegan communications advisor from Manchester is used to being asked by staff about her allergies when dining out but said on this occasion she was made to feel like she had ‘a contagious disease’ after the trip to the glamorous sushi joint, reports Lydia Patrick.
“For someone who has dealt with serious issues with eating this entire experience was rather traumatic. I was made to feel as though I couldn’t eat and was unwanted as a customer”, she told The Manc.
All began well, with the group ordering cocktails and admiring their surroundings before being asked by their server if anyone had any food allergies – a textbook procedure.
ADVERTISEMENT
Megan explained that she was seriously allergic to both nuts and fish, and, as part of FIrefly’s procedure, she was then asked by their server if she had her EpiPen. She did not.
“I had left it in another bag at home which was admittedly a silly mistake and agreed I would go and pick it up,” she said.
Whilst she left to make the 30-minute round trip home to collect it, the rest of her group were told they could order while they waited – only to be informed shortly after by another team member that they would have to wait until Megan had shown her EpiPen.
£16 in Ubers later Megan returned, armed with her EpiPen, and signed a waiver stating that even though Firefly had done everything they could, there remained a risk of cross-contamination and trace ingredients.
In the case that Megan did have an allergic reaction, the restaurant would not be liable.
ADVERTISEMENT
Megan and her friend Mitchell, pictured during their visit to Firefly restaurant. / Image: Lydia Patrick
With the whole group hungry and eager to eat at this point, orders were placed – with Megan opting for three vegan dishes from a special allergen menu in order to be extra careful.
Twenty minutes later, the group was approached by another member of staff and informed that Megan would not be served after all.
Firefly’s staff said this was due to the fact that the food had been in contact with seaweed, and she was told: “seaweed may contain fish.”
Megan felt confident that she would be fine, having eaten seaweed many times before whilst traveling around Asia, but the restaurant would not concede.
By way of apology, the staff offered her a complimentary cocktail, which she accepted, but after watching her friends enjoy their food whilst eating a Sainsbury’s meal deal herself she ultimately left feeling disappointed.
ADVERTISEMENT
This sour taste was not helped by the addition of a service charge on the bill, which the group of diners contested and was ultimately removed by staff.
The bill from Megan’s visit to Firefly included a service charge. / Image: Lydia Patrick
Megan said: “I was made to feel as though I was an issue, that my allergies made me a nuisance and an inconvenience to them.
“I genuinely was made to feel like I had a contagious disease and was looked down upon.”
What’s more, it does not seem that the incident at Firefly was a one-off as a number of customers have reported similar experiences.
A week after Megan’s ordeal Kay, a dental nurse from Manchester, reported having a similar experience.
ADVERTISEMENT
Whilst dining out with friends for a birthday celebration, the dental nurse – also a vegan – informed their server when asked that she had a mild allergy to prawns which causes her tongue to swell slightly.
She had already taken antihistamines as a precautionary measure and explained, after being asked to show her EpiPen, that her allergy is not severe enough to warrant one.
She also offered to sign a waiver taking full responsibility if she were to have a reaction after dining from the restaurant’s plant-based menu, but says this was refused by staff.
The dental nurse said: “I’ve never in all my life been treated like that. I just wanted to cry, I couldn’t sit there and watch all my friends eat. It made me feel so small.
“They even locked the door near where we were sat as if we were going to run off without paying the bill.”
Kay was given three complimentary cocktails by way of apology and managed to sneak some vegan food from her friend’s plate, but ultimately left hungry and upset by the experience.
ADVERTISEMENT
Reviews on the restaurant’s TripAdvisor page also point to this being a recurring issue.
Image: TripAdvisor
In a recent review, entitled ‘Horrific with Allergies’, customer Megan N writes: “Never felt so uncomfortable in a restaurant ever. They have no care for the customers, they only want to cover their own backs if something did happen.
“The processes they were following made me think that someone had died from an allergic reaction here and they couldn’t face this happening to them again.”
Firefly restaurant owner Christian Coates said in a comment: “At Firefly we care about our guests’ safety and experience whilst dining in the restaurant. As part of our procedure for any visitors with allergies we would only ever serve food if we thought it was safe to do so.
“Every allergy is different, the circumstances and risk levels are different, but we have to follow a process, so we take any allergy incredibly seriously.
“If this has been received or interpreted as a negative experience then it’s only in place to protect the well-being and safety of the customer.”
Feature image – Firefly
News
Castlefield is being transformed into Gotham amidst more Hollywood filming in Greater Manchester
Danny Jones
Castlefield, with its iconic viaduct and cobbled streets, is once again being used for big-budget filming as the latest Batman/DC Universe title, Clayface, looks to be setting up in the eye-catching Manc corner.
Whether it’s football kit reveals and brand shoots, BBC dramas or the next upcoming Netflix series, production crews can’t get enough of Castlefield, it would seem.
For those who hadn’t heard, work on the new Clayface movie revolving around the cult favourite Batman villain is well underway, and the North West has been used as the backdrop on multiple ocassions this month already.
You can see early glimpses of the set being put together down below.
Come on, how cool is it that we get to stumble on stuff like this right on our doorstep so often?
Speaking to The Manc, a source detailed that the set is being assembled today (Tuesday, 16 September) ahead of a single day of principal photography on what we can only assume is more Clayface filming sometime tomorrow.
While she could not confirm with us directly, she said, “If you’re a comic book nerd and look at the posters, you’ll be able to figure it out.” We’ve certainly been studying all the easter eggs already.
It might not quite be as dark and gritty as Gotham City, but this particular part of Manchester has been used in TV and film – especially period dramas – many times for good reason.
The Victorian-era steel structure, dark red brick and overall industrial aesthetic work so well when it comes to creating a believable and cinematic world.
Besides perhaps the most famous instance of Peaky Blinders shooting in these parts, you can add multiple music videos, several Manchester United and Man City shirt launches, and so many more that we’re starting to lose track.
As for Clayface, this isn’t even the first time the upcoming DC ‘body-horror’ flick has popped up in Greater Manchester.
Last week saw the equally striking Art Deco facade of the old The Plaza Super Cinema in Stockport turned into a fictional movie premiere to stunning effect:
Speaking of, another childhood favourite is filming here in Manchester right now, too.
Besides perhaps the most famous instance of Peaky Blinders shooting in these parts, the new Narnia adaptation by Greta Gerwig may just be one of the biggest projects that has ever landed underneath the familiar ‘birdcage’.
ln fact, it just so happens that there are actually multiple noteworthy small and silver screen works fighting over the Castlefield shooting schedule at the moment…
Manchester City staff member sacked after wearing Man United shirt to shift
Danny Jones
Man City have divided a fair few supporters after they sacked a barman for wearing a United shirt to their shift during the Manchester derby.
Although it’s not exactly surprising, the decision has ruffled plenty of feathers on both sides, as well as among neutral fans.
The Blues emerged victorious in the 197th clash between the two local rivals, winning 3-0 on an evening that paid tribute to the late, great Ricky Hatton, but another backstory looming over the fixture that caught the attention of football fans online was the City staff member who lost his job.
Working on concessions inside the Etihad Stadium before the game, the barman was made known to the official MCFC Matchday Support channel on X, who quickly confirmed he had been let go before the game even began.
In the since-deleted post, the home fan who reported the worker wrote: “Absolute joke – letting one of the bar staff in block 315 wear a United shirt on Derby Day.”
Although many City fans applauded the fast action by the club on the day, it’s fair to say that sacking him so soon that he didn’t even last until kick-off has rubbed many others the wrong way.
One Liverpool fan commented: “I hate United way more than City, but to sack him from a job because of an item of clothing is crazy. So, so poor from Manchester City, this. It’s just football lads, he’s not wearing a political or derogatory symbol. It’s literally a football team…”
Another neutral added: “Getting a minimum wage worker sacked for having a bit of fun instead of just winding him up is the absolute sad state this country is in.”
Even the ‘Out Of Context Football Manager‘ parody account chipped in, writing: “The guy’s been sacked for this. All he needed was a formal warning. I get he’s taking the p*ss – but losing a salary he might really need over this?!
While many have been even more outspoken in their response, as you can see, many supporters – be they Red or otherwise – have come up with arguably the perfect solution:
Manchester City are yet to comment on the backlash, apart from the initial confirmation that the still-anonymous staff member has been released from his position, but as for Man United, simply sticking him on the kiosks in the Stretford End could prove to be a very easy bit of positive PR.
Besides the growing frustration around the fanbase, as Ruben Amorim has yet to turn things around at Old Trafford (pressure was growing even before the derby day defeat), the Red Devils could no doubt do with some positive press for a change.
In fact, it was only earlier this year that co-owner Sir Jim Ratcliffe, CEO Omar Berrada and the wider INEOS Sports administration sanctioned a second round of redundancies at United, with approximately 450 individuals losing their jobs.
That being said, although some have labelled the sacking of the now ex-City barman as “absolutely horrendous behaviour” for Man City, many jumped to quip back that “[United are] more likely to sack more bar staff, not hire them”, as well as simultaneously taking aim at their significant transfer spending.
Georgina Pellant -
14th March 2022 
