It’s meant that services between Manchester and London have been running as infrequently as once an hour, rather than the usual three per hour.
Avanti also cancelled all seat reservations on journeys booked before 8 August, leading to frequent confusion on board trains.
The company has apologised for the ‘enormous frustration and inconvenience’.
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It added that it has increased the number of unreserved seating to ‘make it easier for customers to find a new seat’.
Several people have said they’ve headed to their reserved seat to find it double-booked, and passengers left to stand or try to find a vacant space on busy services instead.
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One person even reported ‘fights breaking out over seats that are reserved but have people sitting in them’ – a matter that Avanti said should be passed on to British Transport Police.
Hey @AvantiWestCoast – I won’t comment on the actual times of trains between Euston and Manchester, @AndyBurnhamGM has that covered, but fights are breaking out over seats that are reserved but have people sitting in them. You need to sort this out before someone gets hurt
Someone else said: “On the 0630 to Glasgow-London train. @AvantiWestCoast you’re still double booking seats!! Just been forced out our seats 2 hours in by v rude travellers. A quick word with your helpful train manager and it’s easily sorted – she upgraded us! It’s the way you ask. Thanks Karen!!”
One person asked Avanti: “Got my reservation months ago and found that four people have exactly the same reservation. Is this some sort of travel Hunger Games?? 13:09 Crewe to Edinburgh.”
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Someone on Twitter asked: “How the hell do you allow 3 people to book same seat?!? Absolute madness @AvantiWestCoast. Train is chaos and now running late. Complete joke!”
Another said: “Chaos of @AvantiWestCoast really has to be experienced to be believed: only 1 direct train per hour to Manchester from Euston; only 9 coaches booked (not 11) leading to ad hoc declassification; seats double-booked; driver shortage meant 10 min delay; shop cannot take card payment.”
“I spent months commuting to Manchester from London 15 years ago and the Virgin VHF (3 per hour) was a treat: sit-down restaurant car doing cooked breakfast; air-conditioning that worked; no smell & clean seats. 2-hour train journey was something to look forward to, not to suffer.
“By contrast the timetable for mid-September still hasn’t been confirmed, half the ticket machines at Euston were out of order with queues for the ticket booths. This is the main trunk line connecting the UK’s three biggest cities, when it is running at all.”
A spokesperson for Avanti West Coast said: “The reduced timetable was introduced to ensure a reliable service is delivered so our customers can travel with greater certainty.
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“This decision was not taken lightly, and we’re sorry for the enormous frustration and inconvenience this has caused for customers who booked with us to prior to the timetable change.”
Featured image: Avanti West Coast
News
First look at Albert Square as Manchester Christmas Markets return to their spiritual home
Thomas Melia
Manchester Christmas Markets are back and all our Christmas wishes have come true, as its spiritual home Albert Square joins in on the festivities for the first time in six years.
Grab a mulled wine, toast yourself a marshmallow and take a seat, because we’re going to take you on a quick tour of this brand-new offering.
You’ll be able to tick off your Christmas Markets wish list in one place, as Manchester has got all your usual favourites and so much more taking place right here outside of its iconic Town Hall.
As soon as you walk in you’re greeted by a huge sign spelling out the city’s iconic abbreviation ‘MCR’, just in case you forgot where you were, that also doubles as a nice photo opportunity.
Albert Square in Manchester city centre is getting into the Christmas spirit for the first time in six years / Credit: The Manc Group
As you walk into Albert Square there’s a mix of nostalgic wooden huts and brightly coloured modern street food vendor stations waiting to tempt you with all their tasty treats.
There’s no messing around at this Christmas hotspot because not even 10 feet after you enter, you can warm up with a glühwein and bratwurst, yes please.
Think you’re done sampling some festive feasts? Think again as there’s a marshmallow toasting station, a roasted chestnut cart and lots of huts are offering their own hot chocolate creations.
Local street food vendor Rita’s Reign has made her mark in Albert Square too, serving up her foodie feasts with a seasonal spin such as the ‘Festive Feast’ and ‘Christmas Crunch’ combo boxes.
Rita’s Reign is just one of many food vendors at Manchester Christmas Markets / Credit: The Manc Group
As you keep making your way round there’s some lovely gifts and trinkets to browse including tree decorations, ornaments and some vibrant pieces of art.
There’s plenty of ways to keep the kids (and big kids) entertained with some carnival-themed games and stalls as well as a vintage carousel, if that doesn’t get you in the Christmas spirit what else will?
Of course, there’s even more food to mention like mini dutch pancakes, toasted sandwiches, French toast, the list is endless (Much like many of our Christmas lists).
And we couldn’t finish our visit without acknowledging the elephant in the room, also known as The Manchester Big Wheel, which is the perfect people-watching spot, but maybe hop on this ride before you try all the tasty treats mentioned above.
Drivers warned of ‘bad habit’ that could land them with £1,000 fines this winter
Emily Sergeant
Drivers are being warned of a ‘bad habit’ on the roads that could seem them hit with hefty fines as winter rolls around.
Once the temperatures drop, and the days get shorter and darker, fog tends to become a more common weather occurrence around this time of year – but an eye-opening new survey has found that most drivers don’t really how to use their fog lights correctly.
According to guidance from the Driver and Vehicle Standards Agency (DVSA), fog lights should only be used on British roads when visibility drops below 100 metres, yet the new research by eBay has found that 60% of drivers use their fog lights at the wrong times, and what’s more is that one in 10 say they switch on their fog lights when visibility is less than 300 metres.
48% of drivers who took part in the research admitted that they activate full-beam headlights when it’s dark, regardless of oncoming traffic and other road users.
Drivers are being warned of a ‘bad habit’ that could land them with £1,000 fines this winter / Credit: Nabeel Syed (via Unsplash)
The RAC says these stats reveal a ‘worrying trend’ among motorists, and have warned that these habits could actually means drivers are risking fines of up to £1,000 and three penalty points on their licence.
If the incorrect usage of fog lights wasn’t bad enough as it is, the new research also found that many Brits say they do not stay on-top of regular car maintenance when it comes to car fog lights, either – with just 15% saying they check them every month, and shockingly, 24% stating they’ve never checked them before.
Due to the ongoing issue of headlight glare, in whatever form that may be, The RAC has found that as many as one in four drivers (25%) who find headlights ‘too bright’ are actually driving less as a result.
“Unfortunately for a lot of drivers, the annual onset of darker evenings coincides with another unwelcome arrival – that of overly-bright headlights that they believe make driving more difficult due to dazzle and discomfort,” explained Rod Dennis, who is the Senior Policy Officer at the RAC.
“While most of us have no choice other than to adapt to driving at night more often as the clocks go back, the fact headlight glare is the leading cause of nervousness underlines it’s a problem that needs tackling.
“At the same time, it’s important to remember that brighter headlights can give drivers a better view of the road ahead, so there’s a balance to be struck.”
Daisy Jackson -
7th September 2022 
