Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
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Two Manchester Basketball players have been named in the SLB Team of the Season for 2025/26
Danny Jones
A pair of Manchester Basketball players have been named in the latest SLB Team of the Season for 2025/26.
The most recent UK Super League Basketball (SLB) campaign is set to wrap up this month, with the playoffs taking place down in the capital, but there are other awards to be handed out before then.
It remains to be seen how ‘The Final Four’ phase will play out at The O2 in London on 17 May, but we can definitely take joy in moments like this.
Announced on Thursday, 7 May, Manchester Basketball confirmed that duo Max Jones and Jordan Johnson have joined the rest of the league’s roster of the best players this term.
As detailed on the club website, “Max has averaged 17.4 points in the SLB in 32 games – he’s been a starter for the franchise and was also named in the ENBL All-Star Five in Germany last month.
“Jordan averaged 14.1 points and 5.1 assists in 30 games in the SLB, had a stellar European campaign and hit 30 pts in just over 27 minutes in the SLB Cup Final.”
Commenting on social media, one fan wrote: “Both JJ and PJ have been so great at the PG spot all year. I feel this is a joint award for them both, but they can only fill one spot for the accolade. If we wanna be a serious club to build upon year on year, JJ also needs to be in an MCR jersey next year.
“We absolutely have the pieces to build around. JJ’s nerve is sooooo cool under pressure. You can just tell they wanna loft a meaningful trophy, and it’s gonna happen if we as a club plan and build the way we need to.”
Plenty of supporters have also stressed the importance of making sure that the board tie down the likes of Jones and other big talents this summer; the rest of the Molten All-League Team of the Season for 2025/26 can be found below.
It’s also worth noting that teammate Tim Adetukasi and women’s team star Irene Oboavwoduo have each been named in the SLB’s British Team of the Year in their respective divisions for 2026.
Writing in a club statement reflecting on a great week of recognition for the resurgent club, General Manager Dominique Allen said: “We are really proud to be a club flying the flag for British players.
Both Tim and Irene have made a real impact on and off the court. We’re really happy for both of them that they are getting some well-deserved recognition.”
Well done to all the MCR stars who are helping get the franchise back on its feet following such a major rebrand across the board.
Here’s looking forward to another promising and productive year for Manchester Basketball.
Akon speaks on his connection to Manchester after run of Co-op Live gigs
Danny Jones
Music veteran Akon has recently discussed his connection to our city following his run of live shows here in Manchester.
In fact, he went so far as to say he feels much more affinity here than he does with ‘The Big Smoke’.
The seasoned Senegalese-American rapper, singer-songwriter, entrepreneur and humanitarian, teamed up with fellow chart-topper Ne-Yo for not just one, not even two, but three whole nights at Co-op Live this May as part of their co-headline tour across the UK and Ireland.
Chatting with Simone Riley on BBC Radio Manchester before the third and final gig of the trio, Akon admitted that there’s “something about Manchester” that he loves way more than London.
As you can see, while he couldn’t quite put his finger on what exactly is about it in the North compared to the capital, he said simply that “it’s crazy here”, and he loves it.
Same, mate. Same.
Admitting that he feels “more attached to Manchester than London” and labelling the energy from the crowds as “stupid” up here (he meant it in a good way, we promise), Simone couldn’t help but confess her joy over his comments.
He’s not the only global superstar to have recently shouted out their affection for 0161, either, as Billie Eilish also said something similar.
Speaking to the mainline BBC at the premiere of her Hit Me Hard and Soft: The Tour (Live in 3D), she said that while the dates lining up were certainly a key factor, there were other reasons why she chose Manchester to film her new movie.
Our Audio North team were also lucky enough to chat with Akon’s touring partner Ne-Yo recently, too, who also had nothing but good things to say about us as a place to play.
As for Akon, the 53-year-old has obviously played here plenty of times over the decades, with last year’s tour being his first return in a decade.
That being said, given how glowingly he’s spoken about us and how popular these joint performances were, we reckon it won’t be that long before he comes back.
Last but not least, we obviously couldn’t resist going along to at least one of the nights for ourselves; listen to what we had to say about the tour in our full review down below.
Emily Sergeant -
27th October 2022 
