Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
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‘The average cost of a pint’ in the UK by region, according to the latest data
Danny Jones
Does it feel like pints keep getting more and more expensive almost every week at this point? Yes. Yes, it does, and while you can’t expect a city as big as Manchester to be one of the cheapest places to get one in the UK, we do often wonder how it compares to other parts of the country.
Well, as it happens, someone has recently crunched the numbers for us across the nation, breaking down which regions pay the most and the least for their pints.
The data has been examined by business management consultancy firm, CGA Strategy, using artificial intelligence and information from the latest Retail Price Index figures to find out what the ‘average cost of a pint’ is down south, up North and everywhere in between.
While the latest statistics provided by the group aren’t granular enough to educate us on Greater Manchester’s pint game exactly, we can show you how our particular geographic region is looking on the leaderboard at the moment.
That’s right, we Mancunians and the rest of the North West are technically joint mid-table when it comes to the lowest average cost of a pint, sharing the places from 3rd to 8th – according to CGA, anyway.
Powered by consumer intelligence company, NIQ (NielsenIQ) – who also use AI and the latest technology to deliver their insights – we can accept it might seem like it’s been a while since you’ve paid that little for a pint, especially in the city centre, but these are the stats they have published.
Don’t shoot the messenger, as they say; unless, of course, they’re trying to rob you blind for a bev. Fortunately, we’ve turned bargain hunting at Manchester bars into a sport at this point.
We might not boast the lowest ‘average’ pint cost in the UK, but we still have some bloody good places to keep drinking affordable.
London tops the charts (pretends to be shocked)
While some of you may have scratched your eyes at the supposed average pint prices here in the North West, it won’t surprise any of you to see that London leads the way when it came to the most expensive pint when it came to average cost in the UK.
To be honest, £5.44 doesn’t just sound cheap but virtually unheard of these days.
CGA has it that the average cost of a beer in the British capital is actually down 15p from its price last September, but as we all know, paying upwards of £7 for a pint down that end of the country is pretty much par for the course the closer you get to London.
Yet more reason you can be glad you live around here, eh? And in case you thought you were leaving this article with very little, think again…
Benson Boone has announced a headline gig in Manchester – and it’s a big one
Danny Jones
American pop sensation and unrivalled king of unnecessary front flips, Benson Boone, has just announced his first-ever headline Manchester arena gig as part of a new arena tour.
The solo artist and acrobatic chart-topper has seen a meteoric rise in the US and, as is usually the case across the Atlantic, he’s become increasingly popular over here too.
Benson may have performed here in Manchester before as part of the 2024 MTV EMAs and for a small show at The Deaf Institute, but now big fans have the added Boone of getting to watch a standalone show at one of Europe’s leading indoor entertainment venues.
Announced on Friday, 30 May, the 22-year-old will be making his way across the pond from Washington for a limited run of UK concerts, with a date at Co-op Live arena being one of just five dates.
Extending his ‘American Heart Tour’ ahead of the release of his eponymous sophomore record, with this autumn leg, Co-op Live will mark his individual visit to 0161.
The Grammy-nominated artist has earned several nods of recognition already for his first album, Fireworks & Rollerblades, which was released just last spring.
He has been described as among the current trend of male singers who fit into the American Idol and ‘Voice audition pop’ genre (a term recently coined online), along with the likes of Teddy Swims, Shawn Mendes, Alex Warren and others.
Regardless of the slightly tongue-in-cheek term, he’s become a huge hit around the world and landing him is still a big coup for the venue that has already welcomed similarly massive pop contemporaries like Swims, Sabrina Carpenter, Olivia Rodrigo and more.
In case you’re wondering just how big a deal he is over in the States, even this early in his career, his domestic headline dates sold out in seconds, quite literally…
The last time he visited Co-op Live was to perform at the most recent MTV EMAs
Benson Boone is coming to Manchester on Monday, 27 October and will be playing just two other British venues: The O2 in London (two nights) and the Utilita Arena in Birmingham.
Safe to say you don’t want to miss this one if you like soaring vocals and lots of flipping.
General admission tickets go live at 10am on Thursday, 5 June, but Co-op Members can gain access via the arena’s official pre-sale window from the same time on Tuesday (3 Jun).
Emily Sergeant -
27th October 2022 
