The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
A local employment charity is looking to raise £25,000 for Greater Manchester women this Christmas
Danny Jones
The regional arm of a nationwide employment charity that specialises in helping women into the workplace is aiming to raise a minimum of £25,000 for Greater Manchester locals this Christmas.
Smarts Works, an organisation that does crucial work to combat unemployment all over the UK, is ramping up its year-round efforts this festive period – a time that can prove difficult for many – to help women secure jobs and support those that land them in their new roles.
Teaming up with, The Big Give (the leading match-funding programme in the country), the charity hopes to potentially double its target amount to reach what could be a life-changing sum or hundreds if not thousands across the region.
Not only will this crucial funding help support Smart Works in its mission to empower unemployed women, equipping them with the confidence, skills and tools they need to secure employment, but it will also help spread awareness and access surrounding the organisation’s vital services.
Starting from the week commencing on Tuesday, 3 December and running until 10 December, any financial donation Smart Works receives for their Christmas fundraiser will be matched by The Big Give.
This means that should they surpass their £25k target, they could potentially unlock over £50k for their centres here in Manchester and Stockport, with other facilities providing much-needed help all over the North West.
How much they manage to raise by the end of the week, the money will go towards funding tailored coaching sessions, interview preparation new starter support and even supplying applicants with work- appropriate clothing for women who need it most around the region.
Better than just helping people enter or get back into the working world, Smart Works also supports unemployed women right throughout the process, from making sure they dress for the job they want, receiving coaching to nail the interview and continuing to provide help once they’ve started.
Over two-thirds of women who use the Smart Works service find employment within a month of their appointment. Last year in Greater Manchester alone, Smart Works helped more than 833 women; nationally into work and the charity aims to support 10,000 women nationwide this year.
The fundraising page opens from 12pm today (3 December) and will remain open until the same time a week from now, giving us Mancs plenty of chance to make a difference.
Another key area of Smart Works’ most important areas of work is outreach: i.e. actively engaging with townships and villages, referral partners and job fairs to encourage as many referrals as possible, which goes a long way to building stronger community connections.
During the challenging holiday season and with a cost of living crisis still looming large over all of us, the value of initiatives like this in Manchester and the work done by the important employment charity cannot be overstated.
Featured Images — Smarts Works Greater Manchester (supplied)
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Gregg Wallace apologises after Downing Streets labels ‘middle-class women’ comments ‘misogynistic’
Danny Jones
Gregg Wallace has issued an official apology as he looks to be in increasing trouble not only over recent reports of his misconduct on set but his subsequent reaction to the allegations and now viral “middle-class women” comments.
The 60-year-old MasterChef presenter and well-known foodie face stepped down from the BBC cooking show last week after a total of 13 people came forward to complain about his ‘sexual’ behaviour over the course of a 17-year period.
Despite having denied an initial accusation from a former female colleague regarding an incident back in 2018, in which insists no comments or actions of a sexual nature were made, a dozen more individuals have now submitted historical complaints to the corporation and a full investigation is underway.
However, in an Instagram story shared on Sunday, Wallace was quick to dismiss the claims made by what he called “a handful of middle-class women of a certain age” – a response which was quickly met with a severe backlash online.
Equally problematic was his suggestion that because he had worked with an estimated 2,000 people during his time on the show the words of “only 13” women were somehow less valid and/or believable.
Having also shared a video thanking all of those supporting him, as well as numerous other stories featuring personal messages from people both on and off the show defending him, he has continued to rebuke those who have put his conduct over the past two decades under a microscope.
That being said, it looks as though the now former TV personality and household name is doubling back after even Downing Street came out to condemn his comments, with a spokesperson for Prime Minister Keir Starmer labelling the response video “completely inappropriate and misogynistic.”
Having since deleted a number of his IG stories and now shared a follow-up video to his initial reply, telling his followers: “I want to apologise for any offence that I caused with my post yesterday and any upset I may have caused to a lot of people.”
He said that he was not in a “good head space” when he posted the response and has been dealing with a lot of stress since the story broke, adding, “I felt very alone.” You can see the clip down below.
As you see, the ex-green grocer and restaurant owner said he intends to step away from the story for now and let the in-house investigation move forward without interruption.
Both the BBC and production company, Banijay UK – who make MasterChef and the various spin-off series on which Gregg Wallace has served as a co-host – are currently conducting an internal review of those complaints made by former contestants and staff, including a BBC news anchor.
While none of the allegations are yet to be proved, one former male contestant reportedly told Sky News that the current allegations are just the “tip of the iceberg“, claiming he witnessed a “toxic environment” and was so “horrified” he considered quitting the show on his first day.