The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
Paddy McGuinness admits he thinks Bolton is ‘still in Lancashire’ not Greater Manchester
Emily Sergeant
Paddy McGuinness has admitted that he believes “Bolton still falls under Lancashire” and not Greater Manchester.
The famous comedian and TV presenter – who was born and raised in Farnworth in 1973, back when it genuinely was still categorised as Lancashire – made the somewhat controversial declaration to his millions of followers on Instagram this week as he shared some pictures of himself that are currently featuring as part of a photography exhibition.
McGuinness is one of dozens of local famous faces forming part of the ‘Greater Mancunians’ project by The Manchester College.
150 students have participated in the landmark photography project – which is currently on display down at Manchester Central Library’s Main Exhibition Hall – and it features images of some of Manchester’s most famous and influential people shot at numerous locations across the city.
Noel Gallagher, Johnny Marr, Ricky Hatton, Andy Burnham, Angela Rayner, Maxine Peake, Jonathan Warburton, and Professor Erinma Bell MBE are among the 100 contributors featured in the project, alongside McGuinness.
The 50-year-old, who is most well-known for his acting and presenting roles in Phoenix Nights, Max and Paddy’s Road To Nowhere, Take Me Out, and Top Gear, says it was “a real honour” to be featured in the exhibition.
McGuinness wrote on Instagram: “It was a real honour to take part in the Greater Mancunians project with the students at The Manchester College. The exhibition is full of people from music, comedy, politics, poetry, television, medicine and beyond.”
He then said it’s “well worth popping in if you’re in town”, before dropping the final Bolton-related bombshell: “PS, I’m still saying Bolton falls under Lancashire.”
In case you’re unfamiliar with the borough’s history, Bolton was considered to be a part of Lancashire until Greater Manchester was formally established all the way back on 1 April 1974 – but still to this day, the town is located within the historic county boundaries of Lancashire.
Paddy McGuinness admits he thinks Bolton is ‘still in Lancashire’, not Greater Manchester (Credit: Wikimedia Commons)
After making the bold claim about Bolton’s geographical location, McGuinness has been met with praise and has received hundreds of comments from other Bolton and wider Greater Manchester residents agreeing with him and sharing their similar opinions under the post.
“I think they should redefine Lancashire back to its old borders, it would bring unity to the area and create a northern powerhouse,” one person commented.
Another fan wrote: “Bolton will always be in Lancashire for me”, while a third commented: “ALWAYS Lancashire. Can’t move land boundaries, they’re not pieces of paper,” a fourth shared a similar sentiment: “They can tell us we’re Greater Manchester, but I know Im a Lancashire lass,” and a fifth added: “Lancashire all the way lad.”
“BOLTON WILL ALWAYS BE LANCASHIRE,” another clearly strong-viewed comment reads.
“Thank you for teaching us how to love unconditionally, to always show courage and empathy, and how, even in the darkest of days, laughter is the greatest of gifts.
BBC Radio 2 presenter Zoe Ball has announced the death of her mum Julia Peckham. Credit: Instagram @thezoeballZoe Ball shared this photo of her mum Julia Peckham when she was diagnosed with pancreatic cancer. Credit: Instagram @thezoeball
“We are bereft without you but will hold so tight to each other. your grace & your smile that lit up every room you were in, will light the stars to guide us.”
She had previously written upon her mum’s diagnosis: “Heartbreakingly our beautiful Mama Julia has been diagnosed with Cancer. As many of you know from experience, these are extremely tough times. Mum is being incredibly brave.
“My brother Jamie & I are completely in awe of the brilliant Doctors, Nurses & support teams looking after Mum. Thank you. Gratitude to our families & our extended family & friends at home & at work for their support at this time.
“Sending out love to people reading this who are battling cancer, or awaiting diagnosis & also to the folk looking after their dear ones who are poorly.”
Emily Sergeant -
4th July 2022 
