The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
When Manchester City’s cheap tickets for £10 or less go live, and how to get your hands on them
Danny Jones
For those who missed the news, Man City recently announced a new tier of affordable tickets for those living in the East Manchester area, essentially providing those living in the local area with match experiences for just a tenner.
In fact, those eligible for concessions can grab a seat for only £7.50 and nearby kids under 18 for merely a fiver as part of the scheme.
Now THIS is the kind of stuff we want to see from football clubs.
Essentially based on postcode proximity to the Etihad Stadium, Manchester City supporters who fit the native criteria can put their name in for numerous Premier League, domestic cup and European games this season; but how exactly does it work?
Put simply, Mancs living in the Manchester City Council wards listed below, which immediately surround the ever-expanding home ground and wider Campus, can apply:
Miles Platting & Newton Heath
Ancoats & Beswick
Ardwick
Clayton & Openshaw
Gorton & Abbey Hey
Man City local residents scheme – how does it work?
For starters, it’s worth noting that between 100-500 unreserved tickets will be put aside for each game in the coming 2026/27 campaign, all of which will be assigned via a random ballot.
Those who meet the criteria (i.e. live in the aforementioned areas) also don’t need to have an official Matchday Membership; you simply need a Cityzens account, which can be created totally free.
Once your address has been verified, you can enter the ballots for your chosen fixtures, and then it’s just a case of keeping your fingers crossed that your name gets pulled out of that.
You can see a full list of FAQs, along with the relevant terms and conditions, right HERE.
You can expect even more Man City Women’s matches on the biggest stage following their latest title.
When do they go live?
At present, tickets for upcoming Manchester City games will be available across the board from 10am GMT on Tuesday 21 July.
However, fans are being encouraged to sign up to the club’s mailing list for all news and ticketing updates, especially when it comes to this new localised discount category.
With the Etihad currently in the middle of a major redevelopment, including even more seats up in the newly expanded North Stand, Blues should stand an even better chance of getting along to a game or two than ever.
It’s also worth noting that the section of the arena has been officially named after their beloved manager and club legend, Pep Guardiola, who left the serial winners this summer after a decade – a farewell period which will now be covered in an upcoming documentary.
With new head coach Enzo Maresca having now returned to the club in the top position after previous roles as assistant and U23s/EDS boss, plenty will be hoping to be there for the start of this next chapter for the Blues.
They’ll also be welcoming back their Champions League, Ballon d’Or, Euro 2024, Club World Cup and now World Champion in Rodri for the fast-approaching 26/27 term.
Woman charged with murder of 75-year-old man inside block of flats in Bolton
Emily Sergeant
A woman has been arrested and subsequently charged with the murder of a 75-year-old man in Bolton over the weekend.
Officers from Greater Manchester Police (GMP) were called to Hargreaves House on Ormrod Street in Bolton at around 8am this past Friday morning (17 July), but upon arrival, they sadly located the body of a 75-year-old man inside the address and he was pronounced dead at the scene.
A 49-year-old woman was arrested and taken into custody for questioning, but now it has been confirmed that she has been charged with murder.
The woman, whose name is Samantha Nuttall, of Bradford Street in Bolton, has been remanded into custody, and will appear at Manchester and Salford Magistrates Court today (Monday 20 July).
Formal identification of the victim is yet to take place, but next-of-kin have been informed and are being supported at this time.
GMP’s Major Incident Team have launched a murder investigation and are continuing to pursue multiple lines of enquiry to establish the full circumstances.
“It is our priority to obtain some answers regarding the full circumstances of this tragic incident, and we are appealing for information from the public to help us progress our investigation,” commented Detective Inspector, Louise Kelly.
Can you help? Anyone with any information, CCTV, or mobile phone footage that may relate to the investigation can provide it via the Major Incident Public Portal here, or contact police on 101 or via the Live Chat at gmp.police.uk, quoting log 744 of 17/07/26.
Alternatively, you can contact Crimestoppers, anonymously, on 0800 555 111.
Emily Sergeant -
4th July 2022 
