Royal Mail has been referred to Ofcom by a committee of MPs who claim it’s been failing to deliver letters six days a week.
The company’s CEO has also been accused of “incompetence or cluelessness”.
The Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – has asked the industry regulator to investigate a suspected breach of the universal service obligation (USO) requiring the country’s national postal service to deliver letters six days a week.
Following the publication of its inquiry report into Royal Mail’s activities, the committee says the postal service had “systematically failed” in its duty to deliver letters, and claimed to find that the company had prioritised more lucrative parcels instead.
Because of this, the committee says it has asked Ofcom to open an enforcement investigation.
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The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
Royal Mail referred to Ofcom to investigate late deliveries and ‘incompetence’ / Credit: Royal Mail
MPs forming part of the committee have also taken aim at Royal Mail CEO Simon Thompson, accusing him in the report of “incompetence or cluelessness”, and of being “not wholly accurate” in answers he’d previously provided in a testimony – with the boss therefore recalled last month to give further evidence.
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“I find it hard to believe that such widespread breaches of company policy and legal obligations are down to a national network of rogue workers conspiring against management at Royal Mail,” Committee chairman Darren Jones said as the report was published this week.
“We were inundated with evidence from postal workers challenging the accuracy of answers given by Royal Mail CEO Simon Thompson.
“Frankly, the failures in company policy which Mr Thompson has admitted to can only be due to either an unacceptable level of incompetence or an unacceptable level of cluelessness about what is happening at Royal Mail.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
A committee of MPs claim the postal service has been failing to deliver letters six days a week / Credit: Royal Mail
In response to the accusations by the committee, and the confirmation that an investigation is to be launched, a spokesperson for Royal Mail said: “Royal Mail is proud to deliver the universal service, and our policies are clear that parcels and letters should be treated with equal importance, so we have informed the committee that we will be reviewing the consistent application of our policies regarding the delivery of letters and parcels across the business.”
The company said it would share the findings of the review with Ofcom.
Ofcom said it would not hesitate to “take enforcement action if required”, with a spokesperson adding: “Royal Mail’s recent performance is clearly well short of where it should be, and we’re very concerned about this
“We have asked the company to explain what it’s doing to bring service levels back up as a matter of urgency.”
Featured Image – Royal Mail
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Manchester locals appealing for more information over a month after from finding family member’s body
Danny Jones
A Greater Manchester family are still calling for more information now over a month on from the discovery of a man’s body at his Chorlton home.
William Riddell, 49, was found dead in the bedroom of a property on Astbury Avenue at approximately 11:35pm on Sunday, 10 November after being found by his stepdaughter, Sarah Hayden.
Details surrounding his passing are still scarce but a 47-year-old man was arrested on suspicion of murder but has since been released on bail “pending further enquiries”, leaving Sarah and the rest of her family still none the wiser as to the exact nature of his death.
Preparing to spend their first Christmas without him, they have issued a desperate appeal for more information, urging anyone who might have information to come forward.
#APPEAL | The family of a man who died last month are appealing to the public for information as they face their first Christmas without him.
Billy Riddell was sadly found dead at his property in Manchester, with enquiries continuing.
Riddell, more commonly known as Billy by those close to him, was described as a “good, caring man with a big heart” and a popular figure in the local area.
Speaking via Greater Manchester Police, Sarah, said: “I want to be Billy’s voice and get answers for him. Billy was a nice and lovely man and all the community knew who he was. He was well-liked and we gave him a good send-off at his funeral.
“I would just ask anyone who knew him or has any information to come forward and tell police. Even if you think it’s a little or small thing – please come forward. We just want to get to the bottom of what has happened.”
Detective Inspector Alex Wilkinson, who serves on GMP‘s Major Incident Team, added in an official statement: “The family of Billy deserve answers following his death and we are working hard to ensure they get exactly that.
“We have closely supported Sarah and the wider family over the last month, and we will continue to provide assistance wherever we can as they face their first Christmas without him.
“While a suspect has been bailed, we are still working flat-out to understand more about Billy’s life, the people he was close to, and events leading up to his death just over a month ago.”
With that in mind, both GMP and Riddell’s family are asking anyone who might know anything or have information regarding people associated with Billy to come forward, reiterating that “even if you consider something to be small – your help could greatly benefit our investigation.”
You can contact police via 101 or by using the live chat function HERE, quoting log 3227 of 10/11/24.
Alternatively, you can contact the UK’s independent charity, Crimestoppers, anonymously on 0800 555 111 or online.
Government aims to ‘turn the tide’ on homelessness with £1 billion funding boost
Emily Sergeant
Nearly £1 billion of funding is being pumped into Council budgets to help “break the cycle of spiralling homelessness” in 2025.
As part of the Government‘s wider ‘Plan For Change’, and in a bid to help tackle, reduce, and prevent homelessness next year, it’s been announced that more resources will be be made available for workers on the frontline who provide essential services to get rough sleepers off the street and into secure housing.
This significant investment means Councils will now be “better equipped” to step in early and stop households from becoming homeless in the first place.
According to the Government’s plans, these funded measures will include mediation with landlords or families to prevent evictions, helping homeless people find new homes, and providing deposits to access private renting.
This government is determined to tackle, reduce and prevent homelessness.
— Ministry of Housing, Communities & Local Gov (@mhclg) December 18, 2024
The funding will also be used to address the growing use of B&Bs and nightly-let accommodation, and the streamlining of funding structures to make it easier for Councils to spend their cash.
Areas across the UK can also choose to channel resources into services such as Housing First.
Housing First has been massively successful in Greater Manchester, and has helped house hundreds of our region’s rough sleepers since it was first piloted, being described as “life-changing” along the way.
More than £633 million of the funding will be allocated for the Homelessness Prevention Grant – which is a £192 million increase from this year – while £185.6 million will go to the Rough Sleeping Prevention and Recovery Grant, more than £37 million to the Rough Sleeping Accommodation Programme, and £5 million will be for the Emergency Accommodation Reduction Pilots.
This new £1 billion funding boost comes after it was announced back in September that Section 21 ‘no fault’ evictions will be abolished in England next year as part of the landmark Renters’ Rights Bill.
It will also look to support the Government’s ambition to deliver the biggest increase in social and affordable housing in a generation – with an extra £500 million ploughed into the Affordable Homes Programme to build tens of thousands of affordable homes across the country.
Emily Sergeant -
17th March 2023 
