Ticket offices could eventually be closed at nearly every train station in England as part of new proposals unveiled today.
It’s believed that around three out of five stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change that moving forward, and has today unveiled plans to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
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The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
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Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
Customers queuing at a local train station ticket office / Credit: RDG
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
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“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
News
First look at Albert Square as Manchester Christmas Markets return to their spiritual home
Thomas Melia
Manchester Christmas Markets are back and all our Christmas wishes have come true, as its spiritual home Albert Square joins in on the festivities for the first time in six years.
Grab a mulled wine, toast yourself a marshmallow and take a seat, because we’re going to take you on a quick tour of this brand-new offering.
You’ll be able to tick off your Christmas Markets wish list in one place, as Manchester has got all your usual favourites and so much more taking place right here outside of its iconic Town Hall.
As soon as you walk in you’re greeted by a huge sign spelling out the city’s iconic abbreviation ‘MCR’, just in case you forgot where you were, that also doubles as a nice photo opportunity.
Albert Square in Manchester city centre is getting into the Christmas spirit for the first time in six years / Credit: The Manc Group
As you walk into Albert Square there’s a mix of nostalgic wooden huts and brightly coloured modern street food vendor stations waiting to tempt you with all their tasty treats.
There’s no messing around at this Christmas hotspot because not even 10 feet after you enter, you can warm up with a glühwein and bratwurst, yes please.
Think you’re done sampling some festive feasts? Think again as there’s a marshmallow toasting station, a roasted chestnut cart and lots of huts are offering their own hot chocolate creations.
Local street food vendor Rita’s Reign has made her mark in Albert Square too, serving up her foodie feasts with a seasonal spin such as the ‘Festive Feast’ and ‘Christmas Crunch’ combo boxes.
Rita’s Reign is just one of many food vendors at Manchester Christmas Markets / Credit: The Manc Group
As you keep making your way round there’s some lovely gifts and trinkets to browse including tree decorations, ornaments and some vibrant pieces of art.
There’s plenty of ways to keep the kids (and big kids) entertained with some carnival-themed games and stalls as well as a vintage carousel, if that doesn’t get you in the Christmas spirit what else will?
Of course, there’s even more food to mention like mini dutch pancakes, toasted sandwiches, French toast, the list is endless (Much like many of our Christmas lists).
And we couldn’t finish our visit without acknowledging the elephant in the room, also known as The Manchester Big Wheel, which is the perfect people-watching spot, but maybe hop on this ride before you try all the tasty treats mentioned above.
Drivers warned of ‘bad habit’ that could land them with £1,000 fines this winter
Emily Sergeant
Drivers are being warned of a ‘bad habit’ on the roads that could seem them hit with hefty fines as winter rolls around.
Once the temperatures drop, and the days get shorter and darker, fog tends to become a more common weather occurrence around this time of year – but an eye-opening new survey has found that most drivers don’t really how to use their fog lights correctly.
According to guidance from the Driver and Vehicle Standards Agency (DVSA), fog lights should only be used on British roads when visibility drops below 100 metres, yet the new research by eBay has found that 60% of drivers use their fog lights at the wrong times, and what’s more is that one in 10 say they switch on their fog lights when visibility is less than 300 metres.
48% of drivers who took part in the research admitted that they activate full-beam headlights when it’s dark, regardless of oncoming traffic and other road users.
Drivers are being warned of a ‘bad habit’ that could land them with £1,000 fines this winter / Credit: Nabeel Syed (via Unsplash)
The RAC says these stats reveal a ‘worrying trend’ among motorists, and have warned that these habits could actually means drivers are risking fines of up to £1,000 and three penalty points on their licence.
If the incorrect usage of fog lights wasn’t bad enough as it is, the new research also found that many Brits say they do not stay on-top of regular car maintenance when it comes to car fog lights, either – with just 15% saying they check them every month, and shockingly, 24% stating they’ve never checked them before.
Due to the ongoing issue of headlight glare, in whatever form that may be, The RAC has found that as many as one in four drivers (25%) who find headlights ‘too bright’ are actually driving less as a result.
“Unfortunately for a lot of drivers, the annual onset of darker evenings coincides with another unwelcome arrival – that of overly-bright headlights that they believe make driving more difficult due to dazzle and discomfort,” explained Rod Dennis, who is the Senior Policy Officer at the RAC.
“While most of us have no choice other than to adapt to driving at night more often as the clocks go back, the fact headlight glare is the leading cause of nervousness underlines it’s a problem that needs tackling.
“At the same time, it’s important to remember that brighter headlights can give drivers a better view of the road ahead, so there’s a balance to be struck.”
Emily Sergeant -
5th July 2023 
