The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
Manchester set for its busiest weekend of the year with people urged to ‘plan ahead’
Emily Sergeant
Manchester is gearing up for what’s set to be its busiest weekend of the year, and people traveling into the city centre are being urged to ‘plan ahead’.
It’s officially a month to go until Christmas Day is here, and with the festive countdown now well under way, especially with Black Friday coming up at the end of this week (28 November) too, shoppers will be eager to bag a bargain and get some Christmas gifts for their loved ones – heading to the city centre shops or Christmas Markets.
This weekend, and Saturday (29 November) in particular, is traditionally one of the busiest of the year, and even saw the highest footfall in the city centre last year.
As well as people heading to the city centre to shop, there are also several other events happening across the weekend.
Manchester City host Leeds in a 3pm kick-off at the Etihad Stadium, while Bad Omens, and Sonny Fodera play Co-op Live on Friday and Saturday night respectively, while Wolf Alice are also set to return to Manchester for a Black Friday performance at the AO Arena.
Manchester city centre is set for one of its busiest weekends of the year with Black Friday shopping, festive markets, football at the Etihad, and major gigs at Co-op Live and AO Arena.
To keep the city moving, We're offering: ✔ Park & Ride carparks with shuttle buses ✔… pic.twitter.com/zy0bnWCDDw
Transport for Greater Manchester (TfGM), Manchester City Council, and Greater Manchester Police (GMP) are all working together to manage the volume of people expected into the city centre this weekend – but even despite their efforts, people are still being urged to plan ahead, especially when it comes to transport.
Anyone looking to beat the traffic is encouraged to make use of the Bee Network, with trams and buses being both the quickest and cheapest way to travel this weekend.
TfGM says roads are expected to be ‘very busy’ during peak times this weekend, so it’s important that anyone planning to make their way into the city centre by vehicle avoid the busiest periods if they can.
The busiest times are predicted to be 3pm to 7pm on Friday, 4pm to 9pm on Saturday, and 3pm to 6:30pm on Sunday.
Manchester is set for its busiest weekend of the year with people urged to ‘plan ahead’ / Credit: Manchester City Council
Some of the extra measures currently in place to help people get in an around the city centre this week include free pop-up park and ride services, later trams and all-night buses, dedicated matchday shuttle buses, and changes at key locations to help improve congestion.
It’s also worth noting that some TfGM staff are currently taking part in strike action until this Friday (28 November) meaning some facilities – such as ticket offices and toilets – may be closed, however bus and tram services will run as normal.
“The countdown to Christmas is now in full swing and Black Friday weekend is always sure to be one of the busiest times of the year for the city centre,” commented Danny Vaughan, who is TfGM’s Chief Network Officer.
“Public transport will be the best way to get around, save money, and avoid getting stuck in traffic [which is why] we’re providing 1,000 additional parking spaces with our pop-up park and rides, putting on late night services, and running as many buses and trams as we possibly can.
“We want to help people enjoy everything the season has to offer, so please remember to plan your journeys and leave yourself plenty of time to get where you’re going.”
Get all the latest travel updates this weekend on the Bee Network website here.
Featured Image – TfGM
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Manchester Christmas Markets visitors can now donate glass deposit to local charity instead of reclaiming it
Emily Sergeant
Visitors to this year’s Manchester Christmas Markets now have the option to donate their festive glass deposit to a local charity.
Following on from the return of the massively-impactful StreetSmart scheme – which sees dozens of local restaurants add an extra £1 onto every bill over the festive season to help fight street homelessness – anyone who purchases a drink at the Christmas Markets this year can also help out a local charity too.
This year, market goers can support the local charity Real Change MCR by choosing not to reclaim a small deposit on their festive drink glasses.
The Real Change MCR fund is accessed by more than 20 local homelessness organisations and charities that work to provide support for people who are, or have been, sleeping rough.
Grants are awarded to individuals to help them get off – and stay off – the streets.
According to Manchester City Council, the majority of the money funds a deposit on a flat or the first month’s rent, and the charities applying for the funding then provide long-term support to help people continue on their journey to independent living.
For the opportunity to turn a glass deposit into donations for Real Change MCR when you visit Manchester Christmas Markets this year, all you need to do is put your polypropylene glasses into our donation bins and the Council will then recycle them and donate the money to the charity on behalf of all customers.
There’s currently two deposit bins in Albert Square, one in Piccadilly Gardens, and one at Bar 3 on New Cathedral Street.
Manchester Christmas Markets visitors can now donate their glass deposit to a local homelessness charity / Credit: The Manc Group | Manchester City Council
“This is such a simple way for visitors to our fantastic Christmas markets to make a big difference,” commented Councillor Joanna Midgley, who is the Deputy Leader of Manchester City Council.
“All proceeds from the glass deposits scheme will go to Real Change MCR an umbrella fund used by a range of homelessness organisations in the city. They provide funding and practical support to help people experiencing homelessness get back on their feet.
James Charnock from Real Change MCR added: “I would like to say thank you in advance to the people who visit the Markets and deposit their glasses, as the funds raised will make a big difference to the lives of so many people who are experiencing homelessness.”
Emily Sergeant -
27th August 2024 
