The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
Police release footage of missing Manchester man Adeo Alston-Ekpei’s last-known movements
Emily Sergeant
Video footage showing the last-known movements of a Manchester man who’s been missing for three weeks now has been released.
Detectives at Greater Manchester Police (GMP) are continuing to search for Adeo Alston-Ekpei, who has not been seen since Friday 16 May.
The 25-year-old was seen in Fletcher Moss Park in Didsbury at around 3pm, before later being seen walking down Kingsway away from Manchester and close to the River Mersey, at around 5.20pm that same day.
Multiple lines of enquiry being explored by police at present, but anyone who believes they may have seen him from around this time, is asked to get in touch.
Adeo is described as being a mixed-race male, with long curly black hair and a long singular dreadlock, and bleached eyebrows. He has a cupid’s bow piercing and a right eyebrow piercing. He also has an ‘AKA’ tattoo on his right wrist, and a ‘24’ tattoo in the right side of his chest.
He was last seen wearing long blue denim shorts, an undone green short-sleeved button-up shirt, and white Adidas trainers.
Friends have also recently set up a public fundraiser to help with the search for Adeo.
Adeo Alston-Ekpei has been missing for almost three weeks / Credit: GMP
“We are dedicated to finding Adeo and getting much-needed answers for his family,” commented Detective Inspector Kelly, from GMP’s Manchester district, as the footage was released to the public this week.
“I would ask any residents around the Kingsway area, and surrounding housing estates off Kingsway into Gately, and who may have dashcam or CCTV footage from around this time, to please check and get in touch if you have any information.
“Likewise, if anyone believes they have seen Adeo, please get in touch with one of our officers. Any information is appreciated and investigated as we continue our work.”
#MISSING | We are continuing to ask for information relating to missing Adeo, who was last seen on May 16.
We have additionally released CCTV footage showing Adeo’s last known movements on Kingsway, Manchester.
— Greater Manchester Police (@gmpolice) June 5, 2025
A spokesperson for Adeo’s family described the missing man as ‘kind, funny, and intelligent’ with a ‘huge heart’, but they say he ‘wasn’t himself when he disappeared’.
“He may have come across as agitated, lost, or confused,” the spokesperson admitted. “In his last call to his mum, he was in a very vulnerable state.”
Anyone with any information regarding Adeo’s whereabouts is urged to contact South Manchester CID directly on 0161 856 6051 or 0161 856 6063, or you can use the LiveChat function on GMP’s website and quote log number 838 of 18/05/25.
Alternatively, you can report information to Crimestoppers anonymously on 0800 555 111.
Featured Image – GMP
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Tributes pour in after Heaton Park’s beloved resident donkey Ralph dies at age 40
Emily Sergeant
The time has come… one of Heaton Park’s beloved resident donkeys, Ralph, has sadly died at the impressive age of 40.
As regular visitors to Manchester‘s largest park may be aware, Ralph the donkey recently celebrated his 40th birthday – which, even more impressively, actually made him 120 in donkey years – and it was a truly incredible achievement for him to reach, especially as The Donkey Sanctuary says that the average life expectancy for a donkey is just over 30 years of age.
But earlier this week, things sadly took a turn for the worse.
Heaton Park‘s Estates Team made the decision to contact a vet for a site visit after identifying some changes with Ralph’s behaviour, and unfortunately, this was found to be caused by a ruptured intestine.
So it’s with ‘deep sadness’ that the park had to announce to the public that Ralph passed away later that afternoon.
“Ralph meant a lot to many, both staff and all our visitors, and he will be deeply missed within the park,” Heaton Park & Hall said in tribute to their beloved friend on social media this week.
They also shared an adorable image of him when he was just a young foal.
Those who had the pleasure of seeing Ralph roam the park over the past four decades soon began flooding the comments, sharing their own emotional tributes to the friendly face who’s sadly no longer with us.
Heaton Park’s beloved resident donkey Ralph celebrating his 40th birthday / Credit: Heaton Park & Hall (via Facebook)
“Sleep easy buddy, you had a wonderful charmed life and you deserved it,” one touching comment read on Facebook, while another added: “Aww Godspeed Ralph, you had a happy life, now its time to rest,” and a third commented: “So sorry to hear this sad news about Ralph, but glad to know he has enjoyed a long and happy life.”
Another tribute reads: “RIP Ralph, you brought a lot of joy to a lot of people,” as does this similar one: “Aww bless him. He’d had a long and happy life, and gave much happiness too.”
Emily Sergeant -
27th August 2024 
