The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
New free app launches to help people find the best nature spots in and around Manchester
Emily Sergeant
A new free app has launched to help people find, discover, and visit nature on their doorstep.
Wildling is aiming to be a simple one-step solution to the growing mental health crisis and the urgent need to care for the natural world.
By helping people visit nature more easily, and giving them tools to truly connect with it at this same time, Wildling is well on its way to supporting personal wellbeing and the joy of easily discovering nature across the UK, all while nurturing a sense of care and action for the planet.
Supported by partners including the RSPB, Marine Conservation Society ,and Forestry England, and backed by advisors and environmentalists like Ben Goldsmith, Eden Project founder Tim Smit, and Dragon’s Den’s Deborah Meaden, the new app brings the UK’s wild spaces and hidden green spots together in one place.
A new free app has launched to help people find the best nature spots in Manchester / Credit: Kitera Dent | Robin Worrall (via Unsplash)
Featuring more than 1,500 locations across the country, from coastlines and woodlands, to nature reserves, the app also includes a wide range of tips to help you make your time in nature easier, more enjoyable, and more meaningful.
The app has been created with the input of research carried out by the University of Derby, based on responses from more than 68,000 adults across England over two years.
The study found that people who spend time in nature every day report up to 22% greater life satisfaction, 17% higher happiness, and an average uplift of around 19% in overall wellbeing, compared to those who rarely go out.
Regular time in nature was also found to have a ‘striking’ effect on pro-environmental behaviour too, according to the survey.
Wildling was created by impact entrepreneur Ant Rawlins who wanted to make accessing nature ‘easier’ for everyone.
“We wanted to give people the tools to engage with nature by making it genuinely easy to visit, by showing them nearby nature places and giving them everything they need to make it happen,” says Ant Rawlins commented.
Wildling connects Mancs to the outside world and all it has to offer / Credit: Sol Stock (Supplied)
Ant said the study shows that spending more time in nature just a nice idea, it makes you happier, increases your satisfaction with life, lifts your overall wellbeing, and encourages you to look after the world around you.
“That’s exactly why Wildling was created,” he concluded.
The Wildling app is available now to download for free through the App Store and Google Play, and you can find out more here.
Featured Image – Shironosov (Supplied)
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Chester Zoo’s viral new snow leopard cub ventures outside for the first time
Emily Sergeant
Chester Zoo’s adorable baby snow leopard who went viral last week could very well be about to go viral again.
That’s because new footage of it venturing outside for the first time have been released.
After arriving to first-time parents Nubra and Yashin, who are both three-years-old, last month (10 June 2025), keepers at Chester Zoo said mum and cub had mostly spent their time quietly tucked away in a cosy den, away from the eyes of the onlooking public – but now, it’s time for the little one to see what the outside world is all about.
Now, at seven-weeks old, the cub has gained in strength and confidence, and experts expected that it could venture outside at ‘any moment’.
Zookeepers are still yet to confirm the sex of the cub, and will be able to do soon once it has undergone its first health check-up with the vets.
We can also expect to hear one the little one’s name is very soon too.
If you’re unfamiliar with snow leopards, they are classed as vulnerable to extinction by the International Union for the Conservation of Nature (IUCN), and it’s believed there are as few as 4,000 now remaining in the wild.
Nicknamed the ‘ghosts of the mountains’, these elusive – but adorable – big cats are found in the rugged, remote regions of Central Asia and the Himalayas – but sadly, despite being known for living in desolate, harsh environments, they continue to face threats from habitat loss, climate change, poaching, and retaliatory killings by farmers.
Chester Zoo’s viral new snow leopard cub ventures outside for the first time / Credit: Chester Zoo
The cub’s birth follows the opening of Chester Zoo’s Himalayan habitat in May 2024, which is a vast, rocky environment that authentically recreates the mountainous terrain of Central Asia.
“This is the first snow leopard cub to be born at Chester Zoo,” commented Dave Hall, who is the Team Manager of carnivores at Chester Zoo, last week when the adorable hidden den cam footage was first released to the public.
“It’s a truly historic moment and a real cause for celebration – not just for our teams here, but also for the future of this magnificent species globally.”
Although it’s still early days, carnivore experts at the zoo say Nubra is showing ‘excellent maternal instincts’ by nursing her new arrival every few hours and always keeping close by.
Emily Sergeant -
27th August 2024 
