The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
Altrincham named one of the UK’s best places to live in 2026 in The Sunday Times’ annual ranking
Emily Sergeant
A popular Greater Manchester town has been named among the UK’s best places to live by the Sunday Times in its annual ranking.
That’s right… it’s that time of year, once again.
The Sunday Times is known for pulling together a list of what it considers to be the most sought-after places to live in the UK every year, and 2026’s ranking has officially been published today – with dozens of locations across the country making up the comprehensive guide, and six of those coveted locations being right here in the North West.
The Sunday Times’s expert judges have visited all locations on the list, and assessed factors such as schools, transport, culture, broadband speeds, access to green spaces, the health of the high streets, and much more to devise the always-talked-about annual ranking.
Macclesfield in Cheshire, Eden Valley in Cumbria, Lancaster in Lancashire, and Aigburth in Liverpool are just some of the North West areas named by the publication in the 2026 list.
Altrincham has been named one of the best places to live in the UK / Credit: The Manc Group
A spotlight has also been shone on two Greater Manchester towns, and one of two has even been given the regional North West title… but which are they?
Where has taken the top spot as the best place to live in the North West for 2026, and is therefore one of the best places to live in the whole of the country? Well, that honour has been given to none other than Greater Manchester’s very-own Altrincham.
The publication described the Trafford town as ‘classy, cool and effortlessly comfortable’.
“Altrincham is a top-notch town brimming with independent businesses and big brands, and now it’s flying even higher,” The Sunday Times said.
The fact that co-working has now arrived on the high street thanks to the conversion of the old Rackhams department store, and that the town’s cultural and creative ‘cachet’ is also on the rise, have been highlighted as reasons as to why Altrincham has been chosen as the North West’s winner, as well its newly-flourishing fitness scene.
Of course, the town has also been praised for its transport links into Manchester city centre and across the region, as well as it being a great place for families thanks to the excellent local schools on offer.
Didsbury was the other Greater Manchester town chosen to represent the best of the North West – with the Manchester suburb described as being ‘stylish, solid, safe, and, yes, a little bit smug in parts… but that’s okay’.
You can read the full Altrincham feature here, and see where else The Sunday Times included in its list for 2026 here.
Featured Image – Geograph
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11 arrested and £70k cash seized during early-morning police drug raids across Greater Manchester
Emily Sergeant
11 people have been arrested, as well as a large amount of cash and drugs seized, during early-morning raids across Greater Manchester.
The raids took place during the early hours of the morning yesterday (Thursday 19 March 2026), where Greater Manchester Police (GMP) successfully executed eight warrants simultaneously across Tameside, Oldham, and Rochdale to tackle a ‘suspected criminal network’ involved in the distribution of class A drugs and firearms.
Officers from Tameside Programme Challenger team, the District Intelligence Unit (DIU), and GMP’s Tactical Aid Unit (TAU) were deployed to each of the addresses.
Following weeks of intelligence gathering and preparation, a total of 11 people – each aged between 24 and 77 – were arrested on suspicion of drug-related offences during the raids.
Eight men and three women were arrested on suspicion of a range of offences, including conspiracy to supply class A and B drugs, being part of an organised crime group, possession with intent to supply, money laundering, and possession of an offensive weapon.
They all remain in police custody for questioning at this time, GMP confirmed.
During searches of the addresses, various class A, B and C drugs – including crack cocaine, heroin, cannabis, and nitrous oxide – were seized, while further recoveries of £70,000 in cash, a zombie knife, a BB gun, and four vehicles were also made at the same time.
Speaking following the success of the raids yesterday, Chief Superintendent Shan Nasim, District Commander for Tameside, said: “[This] operation has been a powerful example of our continued, determined effort to dismantle organised crime in our district and Greater Manchester.
“We have 11 people in custody being questioned by our investigation teams in relation to an organised crime group (OCG) that have been causing widespread harm across our communities.
“This action caused significant disruption of an organised crime group (OCG) and has prevented drugs and weapons from reaching the streets, as well as the associated harms that come hand in hand with organised crime.
“Organised criminals exploit vulnerable people and blight our communities; we will take robust action to catch offenders, keep our communities safe, and protect vulnerable people across Greater Manchester.”
Emily Sergeant -
27th August 2024 
