Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Inside the UK’s largest Bershka store that has just opened inside the Trafford Centre
Clementine Hall
Bershka has opened its first-ever Manchester store this week, and it’s a fashion lover’s paradise.
Spanning an absolutely massive 1200 square meters, the Spanish fast fashion clothing retailer has touched down in the Trafford Centre with a bang.
Known for its on trend and affordable pieces, Bershka caters to a younger audience who are looking to dress to impress.
From camouflage mini skirts to buckled biker boots, if you’ve seen a fashion trend online and you’re wanting to try it out for yourself – Bershka is the place to spend your money.
Images: Supplied
The new flagship store located on Peel Avenue next to John Lewis is organised into three independent sections: BERSHKA, BSK, and MAN collections.
The store concept aims to integrate the building’s interior with a groundbreaking store prototype already used in other locations across the world.
Featuring a sequence of product display modules designed to showcase the different collections while changing materials depending on the section.
Images: Supplied
Each section is designed to be your own personal shopper, so you really don’t have to go far to find your perfect fit.
Spending money has never been so easy, with the brand new streamlined checkout sections that include plenty of both traditional and self-checkout counters meaning you’ll never find yourself queueing.
Another standout feature is the store’s lighting, specifically designed for this supersized flagship store. Small rectangular LED spotlights with warm and comfortable lighting have been used to enhance the customer’s shopping experience, so you can say goodbye to harsh changing room lighting.
Images: Supplied
Custom sound panels have been designed and installed in central areas of each section, as well as AR mirrors that us AR technology allowing you to try on products through different filters created exclusively by the brand. How cool is that?
So grab your wallets and get yourself to the Trafford Centre to browse Bershka to your heart’s content.
Adidas drop Liam and Noel Gallagher SPZL trainers
Daisy Jackson
Liam and Noel Gallagher have teamed up with adidas once again to create their very own SPZL trainers.
The sportswear giant has today dropped the designs for the adidas LG Achille SPZL and the adidas NG Marathon SPZL.
The sure-to-sell-out trainers will officially hit shelves in the new Manchester adidas store, and other stockists, next weekend.
The footwear drop coincides with the ongoing Oasis reunion tour, which attracted hundreds of thousands of people to the city when they played five nights in Heaton Park.
Liam and Noel themselves have maintained a close relationship with Gary Aspden, curator of the adidas SPZL range, for more than two decades.
They’re often seen sporting the iconic trainers and creating product collaborations, and now they’re back with a new Three Stripes partnership and their very own new adidas SPZL trainers.
Up first is Liam Gallaghers’s adidas SPZL, with the Oasis frontman asking to bring back a revised version of an archival runner, the adidas Achille.
The LG Achille SPZL features a khaki mesh base, chocolate brown stripes, a beige suede T-toe overlay, and a sand outside, with a motif of Liam on the tongue of the shoe.
Noel Gallagher’s NG Marathon SPZLs are his first collaborations with the brand since his immediate sell-out shoes back in 2017.
His are a new hybrid inspired by the adidas Marathon 85 silhouette, keeping the suede upper and rubber outsole of the Marathon 85 but with a deep navy/sky blue palette with a reworked toe box and midsole, as well as details like the Eco-Tex tongue and tonal eyelets.
Both shoes feature a portrait of their namesakes on the tongue, as well as spare laces, co-branded sock liners, and commemorative packaging.
The adidas LG Achille SPZL and the adidas NG Marathon SPZL are set to launch via adidas SPZL stockists and the adidas Carnaby and MCR retail stores on 16 August.
Emily Sergeant -
4th February 2025 
