A global provider of delivery, collection, ordering and loyalty tech – LOKE gives businesses in the hospitality sector the tools they need to transport their menu to local customers.
The technology is designed to help cafes, restaurants, bars and pubs set up their very own delivery app and begin taking orders in just 24 hours – creating a vital income stream to stay afloat during lockdown.
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There’s no setup, transaction or licensing fees involved – with no contract periods, either.
Every new signup is also entitled to a 30-day offer.
LOKE says their system has been proven to help bars increase revenue, boost customer engagement, maximise staff efficiency, and reward customer loyalty – with the ability for brands to dig deeper into their database and target high-spending or high-frequenting consumers.
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Big companies like Brewdog, Comptoir Libanais and Shake Shack are already on board – having reaped the benefits of their very own delivery app – and one client, Chargrill Charlies, has said that customer spend has risen by as much as 30% since setting up with LOKE.
“The LOKE app was the best one out there in terms of it being able to fit in with our brand,” said Brian, a spokesperson at Chargrill Charlies.
“Initially, we wanted the app to appeal to our younger generation of customers, however older customers have actually adopted it as well. The customer’s average spend has increased by 30% which we see as a success contributed to the app.”
Matt Khoury, LOKE CEO, said: “LOKE is a global provider of delivery, ordering and loyalty technology to the hospitality industry. We transition businesses to the digital world helping them drive new revenue whilst improving the customer experience.
“Brands are tired of paying 30% of their revenue. At LOKE, we are significantly cheaper – protecting and supporting local businesses.”
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To learn more about the many ways in which LOKE can help your hospitality business, contact [email protected].
Quote ‘THEMANC’ code during your inquiry and take advantage of no upfront payment during the app build.
Business
Manchester’s tiny new tiramisu hatch Layr speaks out after receiving influx of ‘hostile’ hate messages
Emily Sergeant
Manchester’s tiny new tiramisu hatch has spoken out after receiving a recent influx of ‘hostile’ hate messages and reviews.
Having only opened its doors – or should we say, shutters – at the end of last month (29 January) over in Acoats, Layr is one of Manchester’s newest independent businesses that is selling purely tiramisu, with a menu of three different flavours, each served in individually portioned pots.
Here you can expect classic tiramisu where sponge is soaked in espresso, then layered with vanilla marscapone and cocoa dust.
These freshly-made, alcohol-free and Halal desserts have gone down an absolute treat with residents and visitors to the city alike since opening, but unfortunately, it hasn’t been completely smooth sailing for founder Moona who has admitted over the weekend that they have been receiving a number of ‘hostile’ hate comments and reviews that don’t reflect the service they are providing.
The statement comes after the business teamed up with The Couture Club and influencer Farron Clark for a Valentine’s collaboration over the weekend.
Layr said in its Instagram statement: “As a small independent business, we can’t stay silent when things aren’t right. It’s hard to share, but it has to be said.
“With a heavy heart, we need to address something that’s been happening behind the scenes. Over the past few days, we’ve noticed a pattern that’s been difficult to process. Hostile hate-messages, comments, and reviews. A number of one-star reviews have appeared that don’t feel reflective of real customer experiences… with some of our genuine customer photos have been screenshotted and reposted elsewhere.
Layr has spoken out after receiving an influx of ‘hostile’ hate messages / Credit: The Manc Group
“As a small, new independent business, we take all feedback on board. However instances that appear not to be genuine are disheartening to see.”
They then shared a couple of screenshot images of reviews and comments they were referring to, before adding that: “The industry is already a challenge without these instances. We all need each other’s support and I hope we all succeed in what we set out to achieve.”
The statement concluded: “Let’s spread love… not hate.”
Layr’s post has seen hundreds of likes and comments from customers and other local businesses sharing their support.
Featured Image – The Manc Group
Business
Tesco confirms it will review ‘unfair’ Clubcard rule after shopper complaints
Emily Sergeant
Tesco is said to be ‘actively reviewing’ one of the rules of its Clubcard loyalty scheme.
Following shopper complaints and long-term campaigning by consumer champion Which?, Tesco has announced that it will be looking into the rule that prevents shoppers under 18 years of age from signing up to its popular Clubcard loyalty scheme.
Which? research found that shoppers must be 18 or over to join loyalty schemes at Tesco, and other major supermarket chains like Lidl, Morrisons, Sainsbury’s, and Waitrose, whereas at the at Co-op, you only need to be 16.
And then at the Co-op again, and also Sainsbury’s, if you’re added to a parent or guardian’s account, you can be even younger.
Meanwhile, over at popular high street drugstore chains Boots and Superdrug, you only need to be 13 to sign up to their popular loyalty schemes.
Tesco has confirmed it will review its ‘unfair’ Clubcard rule after shopper complaints / Credit: Wikimedia Commons
This discrepancy is why Which? has been urging supermarkets to lift ‘unfair’ restrictions on who can sign up to their loyalty schemes, saying it has ‘repeatedly called’ for action after revealing that millions of people are excluded from accessing lower prices at some of the UK’s biggest retailers due to age, address, or digital access requirements.
Tesco has said in a statement that it is ‘actively reviewing’ Tesco Clubcard with the intention of making it available to under-18s ‘this year’.
According to Which?, Tesco has been rather ‘vague’ on exactly when the change for under-18 shoppers might come into effect, but says customers who don’t have a Clubcard can still find value using its Aldi Price Match and Everyday Low Prices schemes.
“Which? research shows that the savings from Tesco Clubcard can be really significant, which is why access to them matters so much for shoppers trying to make ends meet,” commented Reena Sewraz, who is the Retail Editor at Which?.
“We’ve been putting pressure on Tesco for years now over its unfair policy of excluding young people, many of whom are struggling with the cost of living, so we’re glad [the supermarket] has listened.
“This is a big step in the right direction, provided it moves quickly to fully implement these changes.”