Despite the difficulties that Manchester’s businesses have faced over the course of the last year, there has been a little bit of a sense of optimism building that the end of the coronavirus is near.
That may be overstating things a bit, and it is also of course important to note that the new mutation has intensified the spread of the virus for now. Currently, new shutdowns are in effect, and those local businesses that had managed to reopen have shuttered once again.
Nevertheless, the feeling is that as the UK continues to progress toward mass vaccination, life will return to normal and businesses will follow.
Even if this is a realistic hope though, the fact remains that it will be a challenge for local businesses to get back up to speed — particularly if they’re not part of larger chains with robust online businesses.
Because of this, we decided to look ahead at some of the challenges that may linger, not to be overly pessimistic but rather as a means of honestly assessing what’s ahead.
ADVERTISEMENT
Lingering COVID Cases
The good news regarding the virus specifically is that the UK is among the world leaders when it comes to distributing the vaccine.
ADVERTISEMENT
The bad news, however, is that the UK is also near the top of the list in new cases. According to a recent update from The Guardian, the nation trails only the U.S. in recent cases diagnosed, indicating that spread is still rampant — and outpacing vaccinations.
It is hoped, of course, that this is more of a short-term problem than a long-term challenge for businesses. But right now the raw numbers indicate that the UK will be dealing with lingering cases and outbreaks for some time yet. Even if local businesses in Manchester and other cities are able to open, they’ll need to undertake precautions and prepare for potential mini-shutdowns in the future.
Online Shopping Habits
ADVERTISEMENT
Another cold, hard fact for high-street retailers in places like Manchester is that consumers have had time over the course of the pandemic to get even more used to online shopping than they already were. Though there have been some occasional issues with supply chains, product availability, and shipping times, store delivery has held up fairly well overall.
Amazon has thrived throughout much of the world by maintaining its typical high-speed online shopping capability during the pandemic. And in the UK specifically, Groupon recently highlighted Very for its “range of delivery options,” “speedy and easy to track” orders, and affordable shipping.
Stores like these have efficiently provided consumers with everything they need, and local businesses will need to actively persuade some of those consumers to return.
In-Store Trust
Part of persuading consumers to return to brick-and-mortar businesses will mean establishing a trust factor regarding safety and cleanliness.
ADVERTISEMENT
The BBC asked last summer if the high streets would get their shoppers back, and noted the “conspicuousness of precautions” as a design of retailers — a means of making shoppers feel safe and protected. Now another half year into the pandemic, this appears to be even more important.
Local businesses both in Manchester and elsewhere will likely have to go to extensive lengths to reassure customers and establish suitable but appealing post-COVID spaces.
Endurance of Adaptations
The last point, and maybe the most interesting, is that local businesses will also need to find ways to sustain positive adaptations that they’ve made during COVID once the virus is under control.
That’s a good thing — but it won’t work the same way after COVID.
The same businesses will have to continue engaging through social media, but shift their messaging and outreach efforts to reflect a more normal society, and ultimately to drive consumers to locations.
This is an opportunity, but one more challenge as well.
Business
Manchester Airport releases statement after customer data stolen in ‘targeted’ cyber security attack
Emily Sergeant
Manchester Airport has released a formal statement after data was stolen from 8.7 million customers in a ‘targeted’ cyber security attack yesterday.
Manchester Airport Group (MAG) – which operates Manchester Airport, Stansted, and East Midlands Airport – said the cyber security incident happened at around 1pm yesterday (Thursday 27 August), and that the data seized from 8.7 million customers included email addresses, phone numbers, vehicle registrations, and postcodes.
The data that was stolen related to car park, lounge and Fast Track bookings, and in-airport WiFi sign-ups, MAG stated.
It was initially confirmed that the system the hackers accessed did not hold customers’ bank or payment details, however, and that all other regular airport operations and customer parking continued uninterrupted.
Manchester Airport has now released a formal statement to reassure customers that they are taking the matter ‘extremely seriously’.
The statement reads: “Manchester Airport Group has been subject to a cyber security incident by an unauthorised third party.
“A quantity of customer data has been obtained that relates to car park, lounge and Fast Track bookings and in-airport WIFI sign-ups at Manchester, Stansted and East Midlands airports.
“We immediately contained the risk and have been working with specialist advisors and taking appropriate steps to protect our customers and systems. We have informed and are working with the relevant authorities, and at no point has passenger safety or aviation security been compromised.”
MAG insisted that the incident had not resulted in any ‘operational disruption’, adding: “Airport operations remain unaffected and customer parking services continue to operate normally.
“Neither MAG nor the system accessed hold customers’ bank or payment details. The data that has been accessed includes customers’ email addresses, phone numbers, vehicle registrations and postcodes.
“We would like to reassure customers that Manchester Airport Group takes the security of customer information extremely seriously, and we apologise for any inconvenience or concern caused.”
Featured Image – MAG
Business
Workers at major Manchester city centre hotel to strike this bank holiday weekend
Emily Sergeant
Workers at one of the most prominent hotels in Manchester city centre are set to strike this bank holiday weekend.
Workers at Kimpton Clocktower Hotel and its bar venue The Refuge, who are members of the union Unite, will take 24 hours of strike action on Saturday (29 August) in what is said to be a ‘long-running dispute’ over union busting.
The strike day chosen by the workers is the second day of this year’s Manchester Village Pride, and is historically the most lucrative day of the year for their employer.
This is because Kimpton Clocktower is located very close to the Pride Parade route, and for several years has been a very popular location for people attending the festival, and even runs a number of Pride events itself.
Unite says that for months now, workers at the Kimpton Clocktower – which is owned by InterContinental Hotels Group UK (IHG) – have been asking for formal union recognition to improve conditions after raising several issues with management, but IHG UK has refused this and instead ‘targeted’ the union for its actions.
Workers at a major Manchester city centre hotel are set to strike this bank holiday weekend / Credit: Rebecca Hope Photography (Supplied)
Previous strikes have already taken place this summer, apparently causing ‘financial hits’ to the business in the process – with the bar being forced to close early at several events as there were not enough staff to cover them.
“A strike on Kimpton’s most profitable day is entirely of its own making,” commented Unite regional officer, Alison Treacher. “Throughout this dispute, Kimpton Clocktower management have treated its loyal workforce with contempt and our members have shown they will not stand for it.
“There is still time to avoid this highly disruptive strike action, but that relies on IHG changing tack by listening to its members and giving them the union recognition they have long been calling for.”
This dispute is said to be the first ever hospitality strike in the North West.
Unite is currently running a petition demanding that IHG UK stop targeting union activists, recognise the Kimpton workers rights to have their grievance heard collectively, and support their union recognition campaign.
The Manc -
13th January 2021 
