Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
Legendary landlady of The Peveril of the Peak pub has passed away
Daisy Jackson
Nancy Swanick, the legendary landlady behind Manchester’s much-loved Peveril of the Peak pub, has died.
The pub shared a statement today to confirm that Nancy, 96, who was the pub’s landlady for more than 55 years, passed away earlier this week.
She’s become something of an icon across the UK and was the oldest and longest-serving landlady in the country.
The Peveril of the Peak – or simply The Pev, to most of us – had just been named the best pub in the UK earlier this week.
The Pev has now assured fans that the pub will remain in the Swanick family, even without Nancy at its helm.
They said in their touching statement: “We will continue to cherish it as we did Nancy.”
In their full statement, The Peveril of the Peak wrote: “We are sad to say that our beloved Nancy, landlady for over 55 years, passed away peacefully on 28th July.
New croissants-by-day, pizza-by-night cafe and bar opens in Altrincham
Daisy Jackson
A new food and drink concept is opening its doors in Altrincham today, serving perfect personal-sized pizzas by night, and coffee and croissants by day.
The much-loved Irish Deli has sadly closed its doors, but the team are immediately rolling in a brand-new concept for the town.
Under one roof, Paddy’s will be the new home of Flakey (famed for their enormous, filled sweet and savoury croissants) as well as a pizza and cocktail bar.
The two concepts will share the cosy space beside Kennedy’s Irish Bar, right in the heart of Altrincham.
Customers will be able to pop in Monday to Sunday to pick up Flakey’s stuffed croissants, along with speciality coffee and matcha.
There’ll be savoury fillings like the Buff Italian (vegetable caponata, buffalo mozzarella, and pesto) and the New Yorker (Emmental, pastrami, sauerkraut and pickles), plus sweet options like the Sticky BC (vanilla Basque cheesecake and Biscoff).
Speciality drinks and stuffed Flakey croissantsThe team outside Paddy’sAn individual pizza with Paddy’s Punch frozen cocktail
By night, Paddy’s will take the stage, named after the former Irish terrier of the owner’s grandmother.
These individually-sized, handcrafted pan-pizzas will be loaded with toppings like the Paddy’s Pep with chilli and burrata, and The Dubliner with Irish sausage and pickled red onion.
During opening week (30 July – 2 August) Paddy’s is offering 50% off all pizzas for guests at Kennedy’s between the hours of 3pm-5pm.
Owners, Dan Mullen and John Kennedy said: “We’ve designed it to evolve throughout the day – start with coffee and croissants, come back for pizza, and stay for a pint or a cocktail. It’s one site, two distinct food experiences, and neither compromises the other.
“Two brands sharing one building with completely different moods, and we think Altrincham is going to love both. Our goal is to create a venue that’s full of life from open til close.”
Ahead of opening, Paddy’s is hosting a pizza hunt, where twenty branded Pizza-Pan boxes will be hidden around Altrincham, each containing a voucher, t-shirt, drinks voucher or – for the lucky few – a “pizza for life” keyring. Clues will be revealed daily on Instagram, with finders posting under #PaddysPizzaHunt to claim their prize and a free pizza on opening night.
Georgina Pellant -
15th March 2023 
