From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
Video: The Manc Group
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
Kala announces closure after more than half a decade in Manchester city centre
Danny Jones
Another hit for the Manchester hospitality sector as city centre cult favourite Kala has announced it has closed with immediate effect.
The Manc bistro, beloved for putting a contemporary slant on British and French classics, was opened by restaurateur Gary Usher back in 2021, receiving plenty of positive press over the years.
Announcing the shutdown on Tuesday evening (24 June), Usher shared an extended statement on social media, explaining the details behind the decision – but there was one, clear, overriding reason.
Confirming the news on Instagram, the chef-owner wrote: “Gary Usher here.. It’s with a heavy heart that I announce the immediate closure of Kala. I’m not really sure how to explain why we’ve closed other than we weren’t busy enough to cover our costs.
“I really really want to blame the economy and the pandemic. I really want to say the rising costs have made it impossible. All those factors haven’t helped, but we are 50% down in trade at Kala, and that is the killer.”
Nevertheless, Kala’s reputation has remained strong throughout, boasting one of the best elevated albeit accessible evening and lunch deals in the city centre, not to mention at very reasonable prices.
Moreover, they were famed for their stunning Sunday dinners, with Sacha Lord dubbing them the best roasts in Manchester he’s had “in ages.”
Usher goes on to add: “It goes without saying our business rates [are] increasing substantially, and the hike in NIC [national insurance] contributions only works against us. This was not planned, but neither was us being this quiet in June. All the Kala team will be paid up to date, our rent & suppliers too.
“If you have a voucher with us, as always, it can be used in the wider group. It was always a dream to have a restaurant on King Street in Manchester. I just wish it had lasted longer than 6 years.
“Thank you to all the team past & present & I’m so sorry to all of you and all the guests that I couldn’t create something with longevity.
“Please come and visit us in Didsbury at Hispi where it will be our pleasure to welcome you. Farewell, King Street. Farewell Kala. Gary.”
We’re back after a busy Sunday lunch service with our Monday lunch options. Don’t forget our great value bistro menu is available all evening too. pic.twitter.com/TtV4grWurK
Kala closing marks yet another local business we’re gutted to see go, as it was only earlier this month that we had to bid goodbye to both Medlock Canteen and Indian street food spot, Rola Wala, which closed on Monday.
Safe to say it’s been a gutting few days for local food and drink.
With that being said, please do support the Elite Group’s remaining restaurants where you can, which include the aforementioned Hispi, The Sticky Walnut in Chester, The White Horse in the Cheshire village of Churton, as well as Wreck in Liverpool.
All we can say is thanks for the memories and the brilliant food.
First look at Zaap Thai as popular Thai street food restaurant opens in Manchester
Daisy Jackson
A Thai street food restaurant with sites all over the North has finally announced plans to come to Manchester for the first time.
Zaap Thai is famed for its authentic and affordable street food-inspired menu, served up in restaurants designed to mimic the bustling street food markets of Bangkok.
Expect colourful fairy lights, illuminated signs, graffiti art, enamel crockery and even seating booths built into tuk tuks.
Zaap Thai already has locations in cities including Leeds, Sheffield, Nottingham and Durham, but hasn’t made it into the North West before now.
It’s now set to open on Lincoln Square – where you’ll already find Maray – this June.
This new Zaap Thai location is set to be one its biggest venues to date, with 160 covers.
The expansive menu features 80 dishes from across Thailand, from street food small plates to big bowls of noodles and fiery curries.
Their menu highlights include chicken satay, crispy pork belly, stir-fries like Pad Ga Prao, and sweet dishes such as mango sticky rice and pandan custard pancakes.
That’s alongside Thai-inspired cocktails and mocktails, plus Thai lagers like Singha.
Ban Kaewkraikhot, founder and executive chef at Zaap said: “We’re thrilled to be bringing Zaap Thai to Manchester.
Inside Zaap Thai Manchester
The Moo Deng muralInside the new Zaap ThaiInside the new Zaap Thai
“This is a city with a rich and diverse hospitality scene, and we’re delighted to be joining that fantastic community.
“Our mission is to share our authentic flavours of native Thailand with the city – we want to transport guests to sunny South East Asia by providing an amazing and affordable menu where you can try something new each time.
“Our restaurant is inspired by the places we love back home and everyone is welcome. We can’t wait to bring the Zaap experience to Manchester!”
Zaap Thai Manchester will open on Lincoln Square in on Thursday 26 June, with free pad thais or curries to the first 100 people in the queue from midday.
Georgina Pellant -
28th February 2022 
