From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
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Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
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What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
Video: The Manc Group
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
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And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
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“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
Inside Portfolio, the UK’s first ‘champagne boutique’ and bar in Manchester
Daisy Jackson
A brand-new ‘champagne boutique’ is opening in Manchester this week, boasting more than 250 different champagnes to our city.
Portfolio will be a new bar and ‘immersive wine experience’, which will have one of the largest and most diverse champagne collections in the UK.
Mancs will be able to order champagne by the glass from just £12.50, along with plenty of accessible bottles.
To kick things off, Portfolio will open with a bar food offering that includes Welsh charcuterie, British cheeses and accoutrements, created by co-founder Julian Pizer, formerly of Another Hand and the Edinburgh Castle.
But later down the line, there’ll be a fun, relaxed tasting menu, ranging from a few bites to a full dining experience, obviously paired with the best champagne list in the country.
Inside Portfolio, you’ll be greeted by a striking champagne wall of 100 different bottles, plus a wall of photos from the team’s trips to Champagne in France.
Every drink will be served in exclusive Lehmann glassware imported from Reims, with more than 10 different glass styles and a strict no flutes policy.
There’ll be an open chef’s pass and sommelier station with bar seating, plus a working champagne cellar that will function as a private dining room and event space.
Portfolio champagne boutique opens in Manchester. Credit: The Manc Group
Julian Pizer has created Portfolio with Cameron Foster, founder of Duex Six which specialises in providing exclusive grower champagnes to the UK.
They’ll be joined by Wayne Baxendale as food and beverage director, who has more than 30 years of global wine experience including from Michelin starred restaurants, and Nikolai Kuklenko as general manager, who previously held a role as Head Sommelier at Mana.
Portfolio will be a wine boutique packed with rare grower bottles and vintage prestige cuvées and hopes to ‘strip away the snobbery and make champagne accessible’.
As well as well known names, guests will be able to enjoy rare and highly sought-after cuvées, including Jacques Selosse, Ulysse Collin, Jérôme Prévost, Cédric Bouchard, Larmandier Bernier and Egly Ouriet.
There will also be vintage prestige cuvées from Cristal, Philipponnat, Pommery, Jacquesson, Pierre Peters and Bollinger, some dating back to the 1990s.
As Cameron Foster explains: “We want to strip back the snobbery of Champagne and make it a wine for everyone, whether that’s a quick glass after work, a special celebration, or discovering grower champagne for the first time.”
Portfolio will open on 9 December at 67 Bridge Street, Manchester, with the full restaurant experience launching in February 2026.
Popular American fast food franchise Shake Shack is coming to Manchester
Danny Jones
Greater Manchester is getting another big global franchise as Shake Shack is finally set to make its Northern debut.
With so many good burger joints and a million and one great places to grab a good portion of chips in town alone, they’ll have to hit the ground running to fight off the competition.
The well-known transatlantic multinational is nothing short of massive in the States, vying with the likes of In-N-Out Burger, Five Guys, Carl’s Jr. – also eyeing up multiple UK sites over the next few years – Whataburger and Wendy’s, just to name a rather large handful. Oh yeah, and Maccies, of course.
Yanks will debate until the cows come home (pardon the pun) about which is best, and many believe Shake Shack is right up there, so Manchester foodies have every right to be excited. Consider this a belated Thanksgiving contribution.
The New York-founded company already has multiple locations on this side of the pond, such as several in London, which is where we first sampled it for ourselves.
Other venues include Birmingham, Cambridge, Oxford and Cardiff, as well as one inside Gatwick Airport; as for the brand’s first Manchester branch, Shake Shack UK no. 18 will be coming to the borough of Trafford and one of the biggest shopping destinations in the region.
But what sets this burger and milkshake-driven brand apart from the others?
Well, for starters, you could argue they’re not even most famous for their patties, buns or shakes; the first time we ever heard about Shake Shack was regarding their fries – specifically, the crinkle-cut shape and that very American-style cheese sauce.
They have long proved divisive among the masses, but those who love them go NUTS for the stuff, and you’ll find all manner of fakeaway recipes online of people trying to make their best imitation of the side and sauce, specifically.
Put it this way, Colonel’s gravy on KFC chicken is what cheese sauce is on Shake Shack fries. It may not be everyone’s cup of tea, but fans will stan this scran to no end.
Case and point:
My first time at Shake Shack 👌🏼💚 The cheese fries might be my new hyper fixation 🍟 pic.twitter.com/3HVwAgxRtD
Honestly, you’ll find countless examples of this kind of post on social media…
Richard Franks, Business Director at Shake Shack UK, said: “Manchester’s a city that does things proper; it’s full of heart, graft and great taste. We’re so pumped to be growing Shake Shack across the UK, and to be opening our first Northern Shack at Trafford Centre. We can’t wait to be a part of this city.”
The major mall and North West tourist attraction’s Centre Director, Simon Layton, added: “We’re really excited to welcome Shake Shack’s first Northern restaurant to the Trafford Centre.
“We know our visitors are going to love getting their hands on those iconic ShackBurgers and crinkle-cut fries. It’s a huge moment for the North – and we can’t wait for everyone to experience it with us in 2026.”
Opening in place of the Costa in the Great Hall, the opening of Shake Shack Manchester at the Trafford Centre is scheduled for next March. Exciting times.
Georgina Pellant -
28th February 2022 
