From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
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Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
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What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
Video: The Manc Group
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
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And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
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“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
Students can join a Wagamama ramen-building workshop for just £5 this week
Daisy Jackson
Students will be able to take part in a build-your-own ramen workshop this week, led by everyone’s favourite pan-Asian restaurant group, Wagamama.
The workshops will cost just £5 (all of which will go to a brilliant cause), and will include the time spent creating your perfect meal, the actual food, plus drinks and sides.
Wagamama has teamed up with mental health charity SHOUT to host this cosy ramen-making workshop.
Students will be invited to join Wagamama chefs in the kitchen, selecting their own broth, protein and veggies, with perfectly-cooked noodles, before sitting down at the restaurant’s benches to slurp up their creations with fellow students.
There’ll also be toppings and garnishes including kimchi, tea-stained eggs, chilli oil, spring onions and more.
With merch to take home too, and steaming bowls of the best-ever autumn dish, this is a one-off event you won’t want to miss.
Students can join a Wagamama ramen-building workshop for just £5 this week. Credit: Supplied
Each £5 ticket includes your food and two drinks, plus a variety of the new Wagamama winter sides and sharers.
All money raised will be donated to SHOUT to support the vital services they provide.
A representative from SHOUT will also be in attendance to talk about student wellbeing and the services available from the charity.
Wagamama says: “At Wagamama, we believe having a conversation is one of the most powerful ways you can support someone struggling with their mental health. Whether it’s a quick check-in via text or an open conversation over a bowl of steaming ramen. no chat is too big or too small to make an impact.
Students can join a Wagamama ramen-building workshop with SHOUT this week. Credit: Supplied
“This ethos is one we share with SHOUT, a free, confidential, 24/7 text messaging service for anyone in the UK who needs someone to talk to. After huge demand during Covid, SHOUT’s service has become increasingly essential + today SHOUT is more highly in demand than ever before.”
The Japanese and pan-Asian restaurant is donating £40,000 to SHOUT this year, plus providing perks and rewards for their team of volunteers, and hosting events in their spaces.
The Wagamama ramen-building workshop will take place at the St Peter’s Square restaurant on Thursday 7 November between 2pm and 4pm. You can get your tickets HERE.
Manchester restaurants to add an extra £1 to bills to help fight homelessness this Christmas
Emily Sergeant
A handful of local restaurants will be adding an extra £1 onto every bill over the festive season to help fight street homelessness.
People in Greater Manchester are once again able to give back while they dine at some of the best restaurants the region has to offer in the run up to Christmas, as the successful StreetSmart fundraising initiative is back for another year.
This year, 13 fantastic restaurants have come together to support local homeless charities as the campaign launched last Friday (1 November).
Manchester independents such as Mana, Climat, 20 Stories, and Tariff and Dale are among those taking part in the campaign this year, alongside several city centre branches chains such as Tampopo, Banyan, BOX, Manahatta, and San Carlo.
StreetSmart works by each participating restaurant adding an extra £1 to every bill they deliver throughout November and December, with all of the money raised going directly to local homeless organisations, thanks to StreetSmart’s official sponsorship from LandAid.
The funds raised by StreetSmart in Greater Manchester this year will support the crucial work of organisations such as CentrePoint, and Akt – a charity supporting LGBTQ+ young people aged 16-25 into safe homes, employment, education, or training.
In 2023, Manchester restaurants alone raised a whopping £25,000 for these life-changing services in the local community.
Manchester restaurants are adding an extra £1 to bills to help fight homelessness this Christmas / Credit: Supplied | Rifqi Ali Ridho (via Unsplash)
“Many of us want to help the vulnerable people in our community during the festive period, and StreetSmart provides an easy way to do this,” explained Glenn Pougnet, who is the Director of StreetSmart.
“We’re grateful to see so many local restaurants stepping forward to help our city’s homeless.
“It’s amazing to witness the kindness that our community has to offer, and see the tangible impact of our efforts and funding in the community.
“This year, we’re proud to be taking another step towards the eradication of homelessness, and look forward to seeing even more restaurants getting involved over the Christmas period.”
Georgina Pellant -
28th February 2022 
