Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
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Disheartening amount of no shows again last night 😔 People, please call restaurants to cancel, we’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in 👎🏼 #nomorenoshows
— Olivia Thornton Stubbs (@OliviaThorntonS) April 25, 2021
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
New smash burger joint launched by Almost Famous founders appears to shut for good
Daisy Jackson
A new smash burger joint opened by the team who originally founded the legendary Almost Famous appears to have closed after only eight months.
Super Awesome Deluxe, on Thomas Street, hasn’t been open since last week and has turned off deliveries online.
Super Awesome Deluxe launched in the Northern Quarter last October, serving up just three signature burgers (the Super, the Awesome, and the Deluxe).
It was a new takeaway brand from the same group who were, at the time, behind Almost Famous, one of Manchester’s most popular burger joints.
While Almost Famous was famed for its towers of patties and sauces and toppings, Super Awesome Deluxe opted for simpler smash burgers with crispy-edged patties.
Shortly after the launch of the new project, Almost Famous announced the shock closure of all of its sites (it was later bought out and reopened by D2, though some restaurants did close for good).
Super Awesome Deluxe continued to operate after the loss of Almost Famous, along with the ‘hidden’ cocktail bar beneath it, Ego Death.
Manchester burger joint Super Awesome Deluxe. Credit: The Manc GroupManchester burger joint Super Awesome Deluxe. Credit: The Manc Group
Beloved Stockport bar Bask is rebranding as Greater Manchester’s latest Irish bar
Danny Jones
Yes, one of the names synonymous with Stockport’s resurgent hospitality scene, Bask, is set to rebrand into yet another Irish bar following a flurry of openings across Greater Manchester.
The lively bar, breakfast and pub grub spot, also known for live music nights, matchday pints for Stockport County and various other events, has had a bit of a turbulent period over the past few months or so, but remains a much-loved local venue.
Bask were forced to issue a statement following an arrest back in February, and one of the founding members behind the venture also stepped away in August 2024.
Looking to close that door firmly behind them, the team – now headed up by native DJ and producer Jon Fitz (John Fitzpatricks) – are set to launch the all-new Fitzpatricks “very soon.”
Fitz (a Stopfordian by birth) announced the latest iteration of the unit located just next to Stockport train station on social media late last month, writing: “It’s been a long time coming, and we’ve poured our hearts into this one — we’re aiming to open very very soon…”
Detailing a distinct Irish-American theme, influenced by the “friendly bars of Boston to the lively streets of New York City, Fizpatricks brings that gritty charm and warm hospitality across the pond, fusing Irish roots with American spirit.
Fans of Bask’s roots in entertainment will also be glad to hear that lineups of live music will remain “every Thursday, Friday, Saturday, and Sunday — with the best of Irish, American and Country music.”
With co-creator Benji Taylor, who ultimately stepped away last year, having brought his music industry background to the business model, live entertainment has also been a big selling point of the bar and, thankfully, will remain so.
Bask Makes Way for a New Look
After 3 unforgettable years of cocktails, creativity, and community, it’s time for a bold new chapter. Bask, the bar that brought Stockport a unique blend of nightlife and culture, is evolving.
In terms of food, Fitzpatricks will be delivering everything from classic American comfort food to “healthy gym options” as part of their new bar and grill approach, along with a proper Sunday roast menu.
Perhaps most notably, much like Taylor’s influence over the course of his tenure, the new-look venue is set to further immerse itself in the local sports experience, promising plenty of cold pints for the punters heading to the match at Edgeley Park, as well as an exciting brand new ‘360 multi-screen experience’ and more.
Fitzpatricks even looks set to embark on an official partnership with Stockport County ahead of the 2025/26 League One season – a big coup, indeed.
Bask may be over, but there’ll always be the memories. In fact, we wagered it was the best night in Stockport, so here’s hoping Fitzpatricks can follow in its footsteps. We can’t wait to see what comes next and can’t wait to split another G or two.