Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Disheartening amount of no shows again last night 😔 People, please call restaurants to cancel, we’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in 👎🏼 #nomorenoshows
— Olivia Thornton Stubbs (@OliviaThorntonS) April 25, 2021
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
Drake-backed fried chicken brand Dave’s Hot Chicken is opening in Manchester
Daisy Jackson
The huge LA-based fried chicken brand backed by Drake is heading to Manchester for the very first time this summer.
Dave’s Hot Chicken is set to open in the Printworks this August – the first UK branch outside of London and Birmingham.
The cult chicken brand has said that its new venue will feature an ‘industrial design inspired by Manchester’s rave scene’ (if we had a pound every time a new venue used that design style, we’d be as rich as Drake…).
Dave’s Hot Chicken is famed for its signature Nashville-style hot chicken, which is served in seven different spice levels from No Spice to Reaper.
Expect sliders, tenders, ‘next-level’ top-loaded shakes and slushes.
It’s grown so quickly that in 2021, it caught the eye of none other than rapper Drake, who is a ‘significant investor’ in the brand.
The fried chicken spot will be moving into the large corner unit at Printworks, which has previously been Busaba Thai, and Floripa, with 139 covers.
Dave’s Hot Chicken is coming to Manchester
Inside, it will feature towering ceilings, exposed steelwork, and laser lights, claiming to be a ‘full-on sensory trip, where music, light and fried chicken will come together to create a high-voltage experience’.
There will also be custom graffiti inspired by L.A.-based street artists Splatterhaus and Dehm.
Dave’s Hot Chicken still has hour-long queues down in London, several months after opening on Shaftesbury Avenue – next up will be a Birmingham branch in July before Manchester opens later this summer.
And this is just the start of a nationwide expansion.
Jim Attwood, Managing Director of Dave’s Hot Chicken UK, said: “Printworks Manchester is the ideal setting for our next UK site – right at the heart of one of the country’s most exciting cities.
“The new restaurant pays homage to Manchester’s legendary warehouse rave scene, with an industrial-inspired design and bold, high-energy atmosphere to match our signature flavours.
“We can’t wait to bring something fresh to this iconic venue and its vibrant mix of entertainment, food and culture.”
Dave’s Hot Chicken will open at Printworks Manchester on 8 August.
Burger King is giving away FREE vegan burgers to meat lovers to prove how ‘tasty’ they are
Emily Sergeant
Reckon you could swap out meat for a vegan alternative?
Now we know there’ll be droves of meat-lovers who read that question with their noses turned up, immediately dismissing the possibility that it would ever be something they’d consider… but what if we told you it was free?
That’s right – Burger King has announced that for the next week or so, it’ll be delivering its delicious Vegan Royale burgers to meat-loving customers for free, all with the aim of giving them a chance to experience just how tasty and satisfying plant-based foods can be, and prove that they won’t miss out by giving it a go.
The Vegan Royale is Burger King’s take on its legendary Chicken Royale burger, and sees a crispy vegan patty – that’s meant to be an alternative to chicken – topped with iceberg lettuce, vegan mayo, and crowned with a toasted sesame seed bun.
Burger King is giving away free vegan burgers to meat lovers to prove how ‘tasty’ they are / Credit: Burger King UK
The fast food chain‘s campaign is in partnership with The Vegetarian Butcher, and comes as shocking new research has revealed that more than 40% of meat eaters admit to having never tasted a plant-based burger.
On the other hand, that same research also found that the UK appears to eb embracing plant-based foods more than ever, as nearly 60% of the population say that are open to trying it.
67% of those who once thought plant-based food wasn’t for them say a great meat alternative burger was what changed their mind – so maybe this is what the Vegan Royale can be for you, if you’re willing to give it a chance.
So, to give hungry customers a taste of what the fuss is all about, Burger King will be offering anyone who orders on UberEats or Just Eat, with a minimum spend of £20, a Vegan Royale burger for free of charge along with the rest of their order.
The Manc -
26th April 2021 
