Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
Inside Kouba, Deansgate Square’s stunning new Lebanese restaurant and shisha bar
Daisy Jackson
A stunning new Lebanese restaurant and shisha bar has opened at the foot of the Deansgate Square towers, with an iced latte tap, shisha bar, and all-day dining.
Kouba has taken over the former Salvi’s site in the glamorous neighbourhood, and just days after opening, it’s packed to the rafters.
The space has been transformed from family-style Italian restaurant into a Middle Eastern oasis.
Kouba operates as a three-in-one concept, doing coffees and brunches in the daytimes before transforming to a lively Lebanese restaurant by night.
It also has a sizeable terrace (blissfully weather-proof) which doubles up as a late-night shisha lounge, open into the early hours.
This newcomer to the city has already found fame online with moments like an indulgent iced salted brown butter oat latte, served from a tap (plus the whole menu of other iced drinks).
There’s also a sharing cheesecake for two that’s built before your eyes, and hot cookies with soft serve, alongside pastries from the award-winning La Chouquette bakery.
Brunch menu dishes will include signatures like the ‘Pocket Toast’, with fillings including smash burger, bacon and egg, and avocado and egg, alongside smoothies, juices and matchas.
As for the restaurant menu, there’ll be a full Lebanese food offering that includes hot and cold mezze, and Lebanese favourites like meshwi, lamb chops, and moussaka.
Click or swipe through the gallery below to see inside
Inside Kouba at Deansgate SquareThe iced latte tapThe private dining roomThe shisha loungeA full spread of foodThe coffee shop section of KoubaIced matcha and pastries from La ChouquetteDinner at KoubaCookies and soft serve
Kouba is now open and will be operational seven days a week from 8am-2am.
The new and improved Station Hotel is looking to become the undisputed home of sport in Alty
Danny Jones
The Station Hotel is no new name on the lips of Altrincham natives or those in and around Greater Manchester; chances are, plenty of you have either been or at least seen the late 19th-century pub after getting off the tram around the corner, but it’s been reborn following major renovations.
Not satisfied with a simple lick of paint or a new menu, Alty’s beloved Station looks, by and large, totally brand new, from the bar itself and every single piece of tiled floor to the brand new sports space.
There’s not only a shiny new glow coming from the soft-lit remodel; there’s now an added sense of warmth to The Station, and they’re looking to extend that welcoming feel not just to locals but the wider sporting community as well.
Having already been a go-to pre- and post-match pint spot for Manchester Storm and Alty FC, both of whom are seeing a huge surge in popularity of late, the team are looking to capitalise on those crowds and go one further.
As for catering to that audience, there’s no better example than the dedicated sports room, where, besides several of a dozen total screens, there are two fresh and premium standard pool tables, as well as one of the best examples of pub sports we’ve come across, maybe ever.
If you’re wondering what we’re on about, they’ve got actual interactive darts that don’t just give you some nice visuals, but that can be played head-to-head, against bots (yes, you can set the computer difficulty) and even online.
How does that work? Well, thanks to a built-in function on the display, you can literally face off against another player somewhere else in real-time.
So, say you happen to be throwing a few arrows in The Station comes the weekend, another punter happens to be at the oche in another Blind Tiger Inns venue – The Grosvenor over on Oxford Road in Manchester city centre, for instance – you can challenge them to a number of different games digitally.
Very cool.
Better still, the darts and the pool are completely free to use Monday to Friday right up until 7pm, and a mere £1.50 at the weekend. No wonder they had a busy opening night.
And then there’s all the deals on drinks: two for £12 on spritzes, £14 bottles of prosecco throughout the week until that same cut-off time, as well as £4 beers and large glasses of wine for as little as £6.
Be rude not to for those prices…
We especially love how the section of the pub where the old pool table and single darts board used to live is no longer the cold, almost cut-off section of the pub that used to be – it’s now one of the cosiest and most colourful parts, with a 360-padded seat, bright new mural, and one that opens out onto
Arguably the best bit, though, is one we’ll have to wait to see in its full glory just yet: the transformed patio area, with wall-to-wall bi-folding doors that will no doubt prove perfect for the summer and for when the World Cup rolls around.
Blind Tiger have, rather fittingly, played an absolute blinder with this one, and we expect the place to start a whole new chapter and fresh new reputation.
See you for a few scoops before a Storm game soon!
The Manc -
26th April 2021 
