A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
ADVERTISEMENT
Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
ADVERTISEMENT
“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
ADVERTISEMENT
Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
ADVERTISEMENT
“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
ADVERTISEMENT
Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
The Cut and Craft are hosting a bottomless Boxing Day brunch this year
Danny Jones
This holiday season, The Cut and Craft are hosting an extra lavish take on their usual bottomless brunch on Boxing Day.
Suddenly, we’re looking forward to 26 December maybe even more than our mam’s Christmas dinner…
Yes, the much-loved steak and seafood restaurant is already well-known for one of the best bottomless brunches in Manchester, not to mention evening meals, but they always elevate things even further over the festive period.
Promising top ingredients, the best booze labels you could ask for, as well as stunning service in an even more stunning room, you can’t go wrong if you’re looking to make the most of your toasts this Boxing Day – and don’t worry, vegetarians: there are some great options for you, too.
Typically held over a long weekend, The Cut and Craft bank holiday bottomless brunch will be held for the last time this year on the final Friday of 2025. You couldn’t ask for more perfect timing than that.
The group have transformed the beautiful room in the heart of the city into what they’ve dubbed “a scene straight out of Miracle on 34th Street.
Adorned with grand wreaths, the reliable warmth of twinkling fairy lights, stockings hanging in front of the fire in ‘The Gossip Room’, plus Santa guarding the wine cellar, the only thing more inviting than the space is the menu.
Besides the usual 90 minutes of non-stop Moët & Chandon champagne, as well as DJs, live entertainment and dancers, the food offerings include flat iron steak and chips served on a hot stone with a grilled tomato and signature salt.
If you prefer something to steer away from the red meat/have already had plenty over Christmas, you can go for grilled seabass with Duchess potatoes, gremolata, hazelnut and cauliflower sauce, OR opt for the halloumi fajitas packed with roasted peppers and onions, guacamole, salsa and chive sour cream.
You can even load these up even further with the addition of free-range British chicken breast, rump steak (if you change your mind on the day), and even king prawns.
We’re almost drooling just thinking about all this – as are our mates from The Hoot after confirming the same promotion is available at their equally gorgeous sites over in Leeds.
Veggie options are Cut & Craft’s ‘Redefine Flank Steak & Chips’ (tender flank-style cut of plant-based steak), or spicy cauliflower wings, served with broad beans, English garden peas, buckwheat, baby gem, baby spinach, broccoli couscous, toasted cashews, pistachio crumb, and maple-mustard dressing.
Once again, all of this can be tweaked here and there by the exceptional waiting staff; for instance, if you’d rather wine than champers, you can always swap the bubbly for Whispering Angel Rosé, which will be served straight from their limitless fountain.
Guests who fancy visiting Cut and Craft for Boxing Day 2025 can choose between a bar table with unlimited Whispering Angel drinks only from just £55, or go all out with a restaurant table and a dish from the set brunch menu starting from £75.
The full Moët fizz upgrade package will set you back £100, if you’re really looking to indulge yourself this year, and who could blame you? It’s a long, old winter, after all.
If you’re interested in securing your seat at 38-42 Mosley St, bookings are available from 1pm onwards, and you can reserve your table right HERE.
Three Manchester pubs are officially serving some of the best Guinness in the UK
Daisy Jackson
Guinness has released the first edition of its Harp Guide, which has highlighted the best pubs around the UK to grab a pint of the black stuff – and three are here in Manchester.
The iconic Irish brewery has singled out just 35 British pubs that are serving worthy pints of Guinness stout.
Of the three in Manchester that made the list, one is a legendary Irish pub in the city centre, while the other two are neighbours out in the suburbs.
Up first is – unsurprisingly – Mulligans of Deansgate, an authentic Irish pub in the heart of Manchester city centre that’s been a popular watering hole for Mancs for more than a century, selling more than 13,000 pints a week.
The pub expanded last year and now has two spaces – its traditional, den-like ground floor, and its much larger live music space with vaulted ceilings upstairs.
Pádraig Brady, owner of Mulligans, said: “Being recognised in the inaugural Guinness Harp Guide is a real privilege.
“It’s no secret that every pub gets the same kegs of Guinness delivered, but what makes the difference is everything that happens after that.
“The right equipment, correct cellar procedures and conditions, staff who know how to pour it perfectly, the atmosphere, the daily live music – it all matters. We’ve always focused on doing things consistently, and being the sole Manchester city centre pub in the guide is testament to that consistency.”
Mulligans in Manchester is in the Guinness Harp Guide. Credit: The Manc Group
Next in the Harp Guide is Kennedy’s in Didsbury, a pub which has only been open since August following the success of its original location in Altrincham.
The pub recently welcomed Yard & Coop into its kitchens too, so you can get a traditional Irish spice bag with your Guinness.
Kennedy’s said: “We are super excited to announce that we, amongst 34 other bars across GB, have been selected for the Offical Guinness Harp Guide 2026.
“Not only is this an exceptional achievement within the Guinness community, but it’s an accolade that represents everything we work towards here at Kennedy’s Irish Bar.
“The Guinness Harp Guide celebrates those few bars that capture the warmth, character, and vibrancy that makes enjoying a Guinness so special, and of course, those that serve beautiful Guinness’.”
Completing the list is The Station pub, also in Didsbury, a cosy local favourite and key stop on the legendary Didsbury Dozen pub crawl.
This popular Irish pub has sports, live music three nights a week and a serious love of Guinness – and now it’s officially one of Britain’s best spots to drink it.
These are officially the spots to head if you’re a discerning Guinness fan.
The Manc -
14th July 2020 
