A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Bolton butchers wins ‘best burger in Britain’ at national craft butchery awards
Danny Jones
A butchers in Bolton can now lay claim to the title of ‘best burger in Britain’, at least according to an annual nationwide craft butchery awards ceremony.
Pies, comedy, arguably the best ‘kebabs’ in the world and now burgers – Bolton really is a Northerner’s dream, isn’t it?
Taking home not just one but two Diamond awards in two different categories at the 2025 Smithfield Awards where the best of British butchery is put on show each year, Fraser’s Butchers in the suburb of Great Lever got the top nod from the top dogs in the world of meat and more.
Already beloved by locals and multi-award-winning by various regional and national bodies, it doesn’t come as that much of a surprise but Boltonians are nonetheless buzzing for their go-to butchers.
Proud as pork—I mean, punch* (Credit: Supplied)
As mentioned, it wasn’t actually just one particular type of patty that Fraser’s were praised for: the butchers, which has been open since 2003 and is famed for its fresh farm produce, won two prestigious national awards for its ‘Mega Burger’ as well as their Minted Lamb and Halloumi Kebab.
The highly-celebrated Bolton brand’s Diamond double was announced at the Butchers’ Hall in London back at the end of February, beating out nine other artisan butchers from across the UK to be crowned top of their class.
Organised by the Q Guild of Butchers, the awards which have run for more than three decades judge the UK’s finest craft butchery products including sausages, bacon, burgers, steak, game products, BBQ products and more.
Winning in both the Burger and BBQ categories, respectively – in what is widely recognised as the meat trade’s most high-profile and challenging product evaluation – it’s a big accolade in the butchery world.
Fraser’s is the most highly-rated butchers in Bolton.You’re looking at the best burger in Britain.Credit: Fraser’s Butchers (via Facebook)
Products are awarded a Bronze, Silver or Gold award by a panel of independent judges, with all Gold products in each category then pitched against each for the category champion Diamond Award.
Scoring full marks from the Q Guild representatives, Fraser’s popular Minted Lamb and Halloumi Kebab was described by judges as a simply “excellent product.”
As for the ‘Mega Burger’ itself, it scored an impressive 67 points out of a possible 70, with judges noting that it “looks and feels premium and has a lovely blend of flavour.” But the props don’t stop there either.
The butcher also made the final shortlist in the Hot Eating Pie category with its Roast Chicken and Gravy Pie and its Meat and Potato Pie, the Bacon category with its Home-Cured Streaky Bacon; the Al Fresco Dining category with its Pork Pie and the Best Butchers Steak category for its Black Garlic Ribeye – with all five receiving Gold award status.
Fraser’s was also awarded silver status for its Traditional Pork Sausage. Basically, they’re bloody good.
Andy Hull from Fraser’s said: “The ethos of our shop is quality. We start with good quality meat and our butchers work together to make a fantastic quality product whatever it is we do. The Mega Burger is definitely our bestselling burger and we’re very proud of it.
Our Minted Lamb and Halloumi Kebab is another product where we start with good quality ingredients. It’s testament to the BBQ products that we make as we sell them all year round including Christmas week and we never take them out of the counter!
People travel from all over the NW and Greater Manchester to shop with us because they know they’ll get excellent quality meat.”
Gordon Wallace from Q Guild added: “The standard of entries this year was as high as ever, making Fraser’s achievement even more impressive. Being crowned best in class in two categories, along with securing five additional Gold awards, is a fantastic accomplishment.”
Be right back, we’re just making a quick trip to 272 Rishton Lane…
Over the last decade-plus, Grind has expanded right across London with 14 cafes, coffee shops and coffee trucks, as well as its own coffee roastery, but hasn’t yet ventured up north.
It’s also known for its at-home sustainable coffee products, including pods, is a growing presence in retail spaces, and is served on board British Airway flights, stocking Soho House, and collaborating with the likes of Baileys and BrewDog.
They’ll bring their extensive menu of speciality-grade coffee, seasonal food and cocktails to town, for everything from takeaway coffees to bottomless brunches.
Grind was founded back in 2011 when David Abrahamovitch turned his father’s old mobile phone store in Shoreditch into the first Grind cafe.
David says he has family connections to Manchester and has long been looking for the right site for Grind to expand here – then along came St Michael’s.
David Abrahamovitch, Grind founder and CEO said: “We’ve always said that if we were to do a big site outside of London, the first place we would go would be Manchester.
“My wife is Mancunian and her whole family live in Manchester, so I’ve spent a lot of time there over the years and I’ve always thought that a Grind would work well.
Grind is heading to Manchester for the first time. Credit: SuppliedGrind is heading to Manchester for the first time. Credit: Supplied
“We’ve looked at various locations over the years, but thanks to Gary (Neville) and the team at Relentless we think we’ve finally found the perfect home for Grind in St Michaels, in the heart of Manchester. We cannot wait to get open in the summer!”
Gary Neville, Director at Relentless Developments said: “The ambition for St Michael’s was to create a landmark that will become an economic driver for Manchester and bring together major names in a world-class, sustainable development.
“Attracting brands like Grind who have yet to set foot outside the capital is a massive achievement and testament to how hard we’ve been working to deliver our vision for the scheme and city as a whole.”
Grind will open this summer at St Michael’s in Manchester.
The Manc -
14th July 2020 
