A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Mulligans are making butties with the team behind some of the best sandwiches in Manchester
Danny Jones
We feel like we say this almost every time they set up one of these crossovers, but Bada Bing might have just hit it out of the park with their latest collaboration, as they’re teaming up with beloved Irish bar Mulligans to create what could be the sandwich of the century.
In case you’re wondering where we’ll be when this butty becomes available, we’ll be in the legendary Manchester pub, clutching at least three of these while asking the live band to play The Sopranos theme tune in full Celtic reel fashion.
Yes, two of our very favourite places in the city centre are teaming up not just for a one-off special, the Deansgate boozer – widely considered one of the best Irish bars (if not THE best) in Manchester – is actually going to be supplying the crucial ingredient in their limited-time menu item.
Teasing the collab earlier this week, the Bada Bing boys roped in Mulligans owner, Pádraig Brady, to play his role in the announcement that quickly went viral.
Now, in case you weren’t already salivating at the mere thought of it, wait until you hear what concoction they have come up with.
Simply titled ‘Split the B’ (nice), the Bada Bing x Mulligans special edition sandwich features Mulligans’ Guinness-braised short rib, crispy spuds, greens, pickled cabbage and crispy onions. Oh. My. Word…
With punters’ favourite ‘Mullies’ pouring in more than 13,000 pints of the black stuff every single week, it won’t surprise you to learn that those lines have to be cleaned and maintained almost constantly.
It also goes without saying that wasting even a single drop of that liquid gold is a tragedy, so they had the ingenious of using that surplus stout to create a limited supply of slow-roasted, Guinness-flavoured beef fit to grace any authentic Irish stew.
Slap that meat between bread, and what do you get? Perhaps one of the greatest culinary creations we Manchester foodies have ever seen.
Speaking on the collab, Pádraig said: “At Mulligans, we take pride in every pint of Guinness we pour, so when the chance came up to team up with Bada Bing and create something special for Mancs to enjoy beyond the pub, it just made sense. Quality recognises quality.”
“We’ve always admired Mulligans for how they do things – with no shortcuts”, says Sam Gormally, co-founder of Bada Bing.”
He went on to add: “This collab celebrates everything we both love about Manchester hospitality – craft, quality and a bit of heart. It’s a proper Manc sandwich, made with a proper pint.”
In case it wasn’t already blatantly obvious, we cannot wait to try this thing, and since it’s only being served for a few days, we intend to eat as many as possible.
The ‘Split the B’ Mulligans x Bada Bing Guinness Sandwich will be available exclusively at Bada Bing, 125 Oldham St in the Northern Quarter from Thursday, 6 November – and once they’re gone, they’re GONE.
Manchester Food and Drink Festival announces nominees for 2025 MFDF Awards
Daisy Jackson
The Manchester Food and Drink Festival has announced the shortlists of nominees for this year’s MFDF Awards, championing the best hospitality talent across Greater Manchester.
The annual awards will return to New Century in January, promising to celebrate the businesses and individuals doing incredible work across the industry.
There are 16 categories in this year’s MFDF 2025 Awards, including new categories to reflect the region’s growing wine scene, coffee shop rise, and turn towards low- or no-alcohol drinking.
This year, the Manchester Food and Drink Festival Awards will welcome Therme as a headline sponsor, ahead of the hotly-anticipated launch of the Therme urban wellbeing resort in TraffordCity.
The shortlist announced today features 128 nominees, from cosy pubs to Michelin star restaurants to bakers.
The shortlist has been compiled by the MFDF Judging Panel, which is made up of the region’s leading food and drink critics, writers and experts.
As well as the public vote, a mystery shopping period will now commence where judges will anonymously visit nominated venues and will compile scores based on their experiences.
Alexa Stratton-Powell, Awards Director of Manchester Food and Drink Festival Awards, commented: “We’re delighted to announce Therme Manchester as the headline sponsor for this year’s MFDF awards. The Awards have always reflected the ongoing excellence and innovation here in Greater Manchester.
Manchester Food and Drink Festival announces nominees for 2025 MFDF Awards. Credit: The Vain Photography Carl Sukonik
“As we welcome Therme Manchester as a partner it’s an opportunity to celebrate the next chapter for our world-class city region and champion the talent and communities that make it extra special.
“This year’s list of nominees is a phenomenal example of this innovation with talent from all quarters of Greater Manchester to celebrate -from takeaways in Trafford to Michelin star meals in Ancoats.
“The list should serve as a journey of discovery for food lovers around this great region. Please support all your hospitality heroes and vote for them on the awards website.”
Ben Dutson and Charlotte Harbour, joint Heads of Therme RPC, the food and wellbeing function of Therme Manchester commented: “We’re incredibly proud to partner with the Manchester Food and Drink Festival Awards — one of the North West’s most significant celebrations of culinary talent.
“Supporting an event that champions creativity, community, and excellence in food and drink perfectly reflects Therme Manchester’s commitment to wellbeing and shared experiences. We’re looking forward to celebrating the people and places that make Manchester’s dining scene truly exceptional.”
The Manchester Food and Drink Festival (MFDF) Awards will take place at New Century on 26 January 2026.
The Manc -
14th July 2020 
