A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Beloved bowling bar to close after 12 years ahead of major transformation
Daisy Jackson
Dog Bowl, a bowling bar that’s been part of Manchester’s bar scene for 12 years, will be closing for good next month ahead of a major rebrand.
The beloved bowling alley will be shutting down on 16 August to make way for Wynwood Lanes, a new downtown Miami-themed venue.
It’s promising ‘pool-side party vibes’ inspired by Miami’s vibrant Wynwood district, famed for its bold geometric murals, neon lit streets and 24/7 energy – but bowling lanes will remain as part of the venue.
The bar will offer five upgraded bowling lanes, east coast playlists, celebratory smoke machines and upgraded lighting effects that bring every strike to life.
That’s alongside new pool tables, basketball hoops and a coconut shy.
Taking over the kitchens at the Whitworth Street venue will be Kong’s NQ, who’ll be serving up fresh Cuban sandwiches, meat-filled arepas and fried chicken tacos.
Wynwood Lanes will also feature a bottomless brunch menu every Saturday and Sunday from 30 August, with Miami brunch plates and bottomless drinks for 90 minutes and bowling packages available too.
The drinks menu will star cocktails inspired by Miami – think frozen margs, fruity daiquiris, and coladas.
By day, you can expect poolside cocktails, low-fi tunes, and a laid-back atmosphere – with children welcome until 7pm, Sunday to Wednesday.
But then by night, Wynwood Lanes will be all about drinks offers, late night snacks and a late night playlist.
Dog Bowl has been part of Manchester’s nightlife scene since 2013, and was acquired by gaming bar NQ64 in 2018.
Now it’s ready for its next era as Wynwood Lanes.
Credit: The-Vain – Carl Sukonik – @thevainphotosCredit: The-Vain – Carl Sukonik – @thevainphotosDog Bowl is closing in Manchester to become Wynward Lanes
Matt Robson, Co-founder of Wynwood Lanes, said: “We went and sat in Dog Bowl recently and just realised we weren’t proud of it anymore – (especially the name, we no longer want to compete with pet shops on Google).
“Wynwood Lanes will bring something new to Whitworth Street and we’re buzzing to crack on with it!
“We have a hit list of passions from a trip to Wynwood in Miami and built a space that brings together the things we love – drinking rum and tequila, smashing avo on toast with Cuban coffee for brunch, tacos and fried chicken at night, playing and watching basketball, sharking people at pool and partying late into the night…”
Bowling prices will start at £9 with food and drink add-ons while you bowl available.
Wynwood Lanes will open at 4pm on Friday 22 August.
Featured image: The-Vain – Carl Sukonik – @thevainphotos
Eats
Inside the Hotel Chocolat Velvetiser Cafe in Manchester
Daisy Jackson
Hotel Chocolat has today opened the doors to its first Velvetiser Cafe in Manchester, serving up shakes, hot chocolates, sundaes, and loads more.
Part cafe, part retail space, inside you’ll find everything from molten chocolate fountains to a full range of chocolate boxes, bars and hot chocolate powders.
The popular chocolatier has stores up and down the UK selling its ethically-sourced sweet treats, hitting a new level of fame with its Velvetiser, an invention that creates velvety smooth hot drinks at the touch of a button.
They’ve been so popular, Hotel Chocolat is now opening Velvetiser Cafes across the UK – and Manchester is next.
There are exclusive-to-Manchester-sundaes in store, each one inspired by their most popular chocolates, like a Billionaire’s Shortbread and an Eton Mess.
You can also grab yourself a hot choc shake, with loads of flavours, milks and toppings to choose from.
Hotel Chocolat’s new Velvetiser Cafe in ManchesterThe chocolate boxes at Hotel ChocolatInside the Hotel Chocolat Velvetiser Cafe in ManchesterMix-and-match hot chocolate selection boxesInside the Hotel Chocolat Velvetiser Cafe in ManchesterExclusive-to-Manchester ice cream sundaesCroissant with a molten chocolate potInside the Velvetiser Cafe in ManchesterInside the Hotel Chocolat Velvetiser Cafe in Manchester
The Hotel Chocolat Velvetiser Cafe also has pastries, which you can order with a side of melted chocolate for dipping and drizzling.
As part of the experience inside, there’s a wall of hot chocolate sachets, which you can mix and match to build your own selection box.
And all along the way there’ll be samples, and loads to learn about the chocolate industry.
The Hotel Chocolat Velvetiser Cafe has officially opened its doors today on Cross Street in Manchester city centre, just next to the new Joe & The Juice.
The Manc -
14th July 2020 
