A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
A massive East Asian street food fair is returning to Manchester next month
Emily Sergeant
Manchester’s massively popular East Asian street food fair is returning to the city centre next month.
Taking over a Sunday in mid March, the day-long event is set to treat hungry Mancs to food from six of GRUB’s favourite street food vendors, including some newbies too, who will all be serving up delights directly from the east of Asia.
This means that, from noon right through until early evening, you can feast on Taiwanese fried chicken and Japanese Tonkatsu buns from All Fired Up, and South Korean wonders from the aptly-named Korean Grub Club.
How about some fresh noodles with a choice of toppings and drizzles? Served up from Mala resident, Wok Bros, who will be coming to GRUB for the first time.
Manchester’s popular East Asian street food fair is returning next month / Credit: GRUB
Not only that, but for those with a sweet tooth, there’ll also be an array of desserts and treats courtesy of the popular Mary’s Cakery Makery too.
GRUB says the East Asian Food Fair is by far one of its best-attended annual events each year, and also a personal favourite to host for foodie fans as well.
The East Asian Food Fair is happening on Sunday 15 March from 12-6pm, and you can find out more on the GRUB website here.
Featured Image – GRUB
Eats
A brand new two-level food hall is coming to Manchester city centre
Danny Jones
Get ready, diners and drinkers, because another exciting food hall is coming to Manchester city centre very soon.
Greater Manchester is well and truly in its food hall era, it seems, with the likes of Mackie Mayor, Alty Market, Society, Kargo, Stockport’s Produce Hall, The Egyptian Rooms in Oldham, New Century Hall and many more that we could reel off.
We’re not complaining by the way: being able to go to a place where you can sample various different cuisines and pretty much any drink of choice is ideal for keeping things interesting – plus, it always helped appease big groups where not everyone wants to eat the same thing.
With that in mind, prepare to welcome Manchester’s latest food hall, which is being developed by a man who knows all about the industry alongside Vita Group, whose local presence continues to grow.
Being spearheaded by Jake Atkinson, the former operations manager of the widely popular Mackie Mayor, Altrincham Market and Macclesfield’s Picturedrome – all of which serve as the blueprint for a successful food hall – his new venture will be called House of Social.
Set to host five kitchens tucked between statement arched windows and spread across two levels, Jake and co. have spent a year building a brand new collective of operators, with some much-loved regional food and drink brands bringing new ideas to the table.
The House of Social food hall will open just a few yards away from fellow cultural hotspot HOME Theatre on First Street, itself an ever-flourishing Manchester district, not to mention just a few minutes walk from both Oxford Road and Deansgate-Castlefield stations.
Hoping to serve as both a prime destination for a great night out, somewhere to grab breakfast on the go, enjoy a quick bite on your dinner or waste hours chatting rubbish with your friends over a few drinks, House of Social aims to be a place for all seasons and occasions.
You can get a close look at the early CGI mock-ups of how it’s going to look here:
Credit: CGIs (supplied via Vita Group)
As mentioned, the project is in collaboration with Vita, who are developing another brand new university accommodation block within which the food hall will sit, meaning that students will also be able to dive into Manchester’s diverse food and drink scene of the city quite literally on their doorstep.
The five independent kitchens at House of Social will be revealed in the upcoming months. Locals and visitors alike can expect a variety of vendors serving pizza to dumplings, all from growing businesses excited to get stuck even further into Manchester’s thriving hospitality scene.
Atkinson said of plans: “It’s such an untapped location, we’ve got this beautiful building with loads of natural light from soaring arched windows and also some gorgeous interior details with that curving staircase – it’s going to have so much character.
“We’ve tried to match that with the traders we’re working with – we’ve got some big names and some big personalities coming along – they’re creating menus which work in a food hall setting but with so much more attention to detail than anything I’ve seen before in this space.”
Credit: Supplied
Jake went on to add: “The offerings will really complement each other but I also think the traders are going to gel well too. I just can’t wait to get started.”
Set to open Summer 2025, House of Social really can’t come soon enough; we’re all dreaming of sun-soaked days with a belly full of scran and booze. Bliss.
Speaking of food halls, another city centre favourite of ours is doing something very fun for us Mancs this Valentine’s Day…
The Manc -
14th July 2020 
