Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
A Greater Manchester campaigner is calling on the government to get rid of VAT on energy bills
Danny Jones
With the colder months now well and truly upon us, a local campaigner is calling on the UK government to scrap VAT on energy bills across the country.
The nation is still in the midst of a cost-of-living crisis, and besides grocery shopping, business rates and eating out still climbing, one of the biggest hits to the wallet continues to be at home, thanks to the cost of gas and electricity.
With that in mind, and as we approach the ever-challenging festive period when purse strings feel tighter than ever, industry expert and Bolton-born entrepreneur Corin Dalby is making a fresh push for crucial aid and urging Brits to put digital pen to paper.
Sharing the petition link on social media – which has been taken up by more than 42,000 people online – Dalby is asking others who believe domestic residents deserve a much-needed let-off to sign the Change.org document and help scrap VAT on energy bills in the UK.
Introducing himself and the idea in the description beneath the petition, the Greater Manchester native writes: “My name is Corin Dalby, and last year I successfully campaigned for hospices in the UK to receive an extra £100 million of government funding, with the support of 37,254 signatures.
“Now I’m calling on the Government to axe the 5% VAT we are all forced to pay on our energy bills.”
Dalby, 56, is the co-founder and CEO of non-profit energy company, Box Power CIC (community interest company), and has seen significant money from FCA fines go towards palliative care facilities since December last year.
Pointing out that the current energy secretary and former Prime Ministerial candidate, Ed Miliband, has previously hinted that his party would be open to this possibility, he goes on to add: “It’s vital that we hold them to this, to bring some much-needed relief to millions of households.”
While the initial goal aligned with the hope of getting enough signatures to put this bill forward in time for the most recent Labour budget (revealed by Chancellor Rachel Reeves on Wednesday, 26 November), the initiative could still provide vital support this winter – especially for those worst off.
As mentioned, the 2025 autumn statement has now been shared publicly following some early leaks, and despite including positives like a lift on minimum wage, as well as benefit increases, there have been much bigger reactions to aspects such as the hits being taken by pensioners and more.
The 2025 autumn budget has been largely underpinned by raising taxes by an estimated £26 billion.
If anything, the announcement has made the plea from Dalby and those in agreement more poignant than ever – and there are, indeed, plenty of people in his camp.
Sharing his most recent update back in October on social media, Corin said: “Overjoyed to see 20,000 signatures in just 3 hours.
“Scrapping the 5% VAT will directly save every hospice [an area he’s already successfully advocated for in the past], house and care home in the country, so who will help us to knock this out of the park and help the most vulnerable in our country and quickly smash 100,000?
“If you wish to help make a difference, please support this petition by just adding your name and [circulating] to like-minded contacts and repost this if possible.”
If you agree with the petition, you can sign via the official Change.org link right HERE.
Exciting new CGIs released of Greater Manchester town’s first train station in 60 years
Emily Sergeant
Some new CGIs of a train station set to be built in a Greater Manchester town that’s been without one for 60 years have been released.
It’s been a whopping six decades, but the residents of Golborne will soon be able to hop on a train out of there, because a planning application to connect the Greater Manchester town, in the Wigan borough, was approved by Wigan Council back in May after it was submitted back in November of last year.
This means connectivity is finally one step closer to becoming reality.
Alongside the CGIs, a flythrough video of the new £32m rail station set to be built next year has also been revealed.
Following strong public support in a 2024 consultation, Transport for Greater Manchester (TfGM) will be working in partnership with Wigan Council and Greater Manchester Combined Authority (GMCA) to deliver the major project.
A new flythrough video reveals plans for a £32m rail station in Golborne – reconnecting the town to the network for the first time in 60+ years.
Construction starts next year, first trains by 2027.
Golborne-based engineering firm Murphy has been appointed to develop the station designs, taking into account the feedback from the local community.
A full business case is set to be submitted to the Department for Transport (DfT) in early 2026, and then, subject to approval, construction work is expected to start in the summer.
In case you didn’t know, Golborne currently has no direct bus, train, or tram services to Manchester, while the wider area is the largest and most-populous area in Greater Manchester not connected to the rail network.
According to approved plans, the new accessible two-platform station will feature improved car parking and better walking and cycling links to the town centre, as well as also enable ‘seamless connections’ and support Greater Manchester’s vision for a fully integrated Bee Network by 2030.
Exciting new CGIs of a Greater Manchester town’s first train station in 60 years have been released / Credit: TfGM
Mayor Andy Burnham says this is ‘the next major milestone’ for Golborne train station.
“The latest designs showcasing the transformation that’s on the way, with a station right at the heart of this community,” he commented.
“Golborne will play a vital role in our ambitious plans to make travel across Greater Manchester easier, greener, simpler, and more connected. This forms part of our plans to expand the Bee Network, with 64 stations joining by 2028 and a further 32 by 2030.
Georgina Pellant -
18th January 2022 
