Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
One Greater Manchester university named among top 10 best in England for 2026
Emily Sergeant
England’s best universities for the upcoming academic year have been named, and one Greater Manchester institution has made the cut.
And this is a very important title too, as it’s all according to current students.
It’s that time of year when higher education institutions nationwide await their annual rankings, and thankfully, Uni Compare has now released its highly-anticipated 2026 league tables ahead of the upcoming academic year, ready for prospective students to get the insight needed before choosing where to study.
Since launching its rankings back in 2020, the platform has become a trusted resource for students across England – with this year’s data drawing from the largest review database yet.
Uni Compare has amassed over 151,000 reviews and ratings since its inception, creating one of the UK’s most comprehensive student-led review databases focused exclusively on the university experience, and the 2026 rankings represent the culmination of 28,430 verified student reviews and ratings collected across 209 universities in England.
The annual league tables focus exclusively on institutions in England, ranking them across five key student experience areas.
Accommodation, course quality, and student social life are just some of the student experience areas taken into consideration, and then the percentage score indicates the proportion of students who said they would recommend their university to others.
The University of Salford has been named one of England’s best for 2026 / Credit: University of Salford
The only Greater Manchester university to make the top 10 list is the University of Salford, claiming a respectable ninth place with a 98% overall recommendation score.
Unlike many other round-up lists, northern cities – and particularly North West-based universities – dominate the top 10, with institutions such as Liverpool John Moores University, Edge Hill University, Leeds Beckett University, and Newcastle University all claiming spots within the coveted lineup.
Best Universities in England 2026
Middlesex University
Liverpool John Moores University
Nottingham Trent University
Newcastle University
Edge Hill University
University of Liverpool
University of Derby
Leeds Beckett University
University of Salford
University of Sheffield
Not only that, but the University of Liverpool and the University of Sheffield also rank highly, but despite all this, the north hasn’t claimed the top spot – that has gone to Middlesex University.
“What stands out this year is just how competitive the top positions are,” commented Uni Compare founder, Owen O’Neill.
“The rankings reveal what students are actually experiencing day-to-day, from the quality of their accommodation, to how well they’re being prepared for their careers.
No trains are set to run through Stockport station for three weeks this summer – here’s why
Danny Jones
Commuters can expect some significant disruption to a major rail link this summer, as no trains are set to pass through Stockport train station for the best part of a month due to fairly sizeable maintenance worksnearby.
As a result, those catching the trains in and around the North West will have to make do with alternative services, diversions and rail replacement buses for at least three weeks.
With the Stockport station ‘Masterplan‘ officially announced in 2024, the key Greater Manchester connection is set for a major overhaul in the coming years, with the aim of turning it into a “modern facility” fitting of the town’s ongoing resurgence.
First up, it seems, is the long overdue replacement of the Greek Street roundabout bridge, which was built back in 1958 and has been in need of updating for some time.
⏳10 weeks to go❗️
From 2-23 August, trains won't run through Stockport while we rebuild the Greek Street railway bridge as part of a £20m investment in safer, stronger journeys
🚧Rail replacement buses will be in place and more information to come
— Manchester Piccadilly (@NetworkRailMAN) May 30, 2025
More details surrounding specific travel arrangements are set to be distributed to the public in the coming weeks, but Transport for Greater Manchester (TfGM) have confirmed they will be accepting train tickets on Bee Network buses in the meantime.
While the ticket office and underpass between Edgeley and the recently regenerated Stockport Exchange will remain open, the station itself will be virtually out of operation for three weeks in August.
At present, the works are scheduled to last from Saturday, 2-23 August, so many of those travelling through the town during this time may need to make alternative arrangements.
Issuing an update late last month, Network Rail’s project manager William Brandon said: “The work to strengthen Stockport is a once-in-a-lifetime opportunity to make train journeys on the Manchester spur of the West Coast Main Line safer and more reliable.
“I understand that closing the railway through Stockport for 21 days will be inconvenient to our passengers, and I am sorry about this […] I’d advise passengers to plan ahead and allow extra travel time for their journey.”
The area in question. (Credit: Network Rail)
Network Rail clarified that while the Greek Street bridge is being demolished and the new one (which is set to last all the way up until 2145) is reinstalled, engineers have already been working closely with utility companies in the locale to safely divert gas, water, electricity and so on.
As for Avanti West Coast themselves, Stockport Station Manager, Lisa Magee, went on to add: “While there’ll be no trains to or from Stockport for 21 days […] Avanti West Coast teams will be on hand to support those making journeys via rail replacement bus.
“Together with Network Rail and other train operators, we’re finalising the timetable and will share more details in the coming weeks, so customers can plan their journeys in advance.”
“We’d like to thank customers for their patience and understanding, and as always, we strongly encourage them to check the National Rail website, as well as with their train operators, for the latest updates.”
This isn’t the only major travel update for SK announced as of late, either – something much bigger is coming to the borough as part of the Bee Network expansion.
Georgina Pellant -
18th January 2022 
