Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
The first new tenant of the old Debenhams department store on Market Street has been confirmed
Danny Jones
The first new resident of the Rylands Building on Market Street in central Manchester has been revealed, and it’s a foodie one.
Set to be the maiden opening inside the old Debenhams department store, which closed after more than three decades back in 2021, Rylands’ debut won’t be for another year or so, but it will soon welcome Mancs with an increasingly popular food hall operator making its way up north.
Simply called Market Place, the ever-growing brand is fast becoming a well-established name, with four venues in the capital already and a fifth coming soon.
Rylands will be their first location outside of London, and with 1,300 sqm of space at their disposal, Market Place Manchester is set to make a significant splash on the high street.
A look at Market Place Peckham.A rough idea of what the Manchester branch could look like.
Developers managed to green-light plans for the Grade II-listed building last November, sharing the first details and glimpses of their vision for the instantly recognisable city centre spot, including a whole new rooftop terrace.
Currently earmarked for a late 2026 launch, the former department store (previously Paulden’s) consisted of seven floors but is now set for a four-storey extension that promises to be a massive and varied retail, leisure and business destination that makes the most of the expansive structure.
Not to be confused with the famous John Rylands Library – a much older, more gothic, historic and hallowed hall over on Deansgate – this task of ‘revitalising a Manchester icon’, to quote property firm AM ALPHA, is a huge undertaking.
In charge of the redevelopment since 2023, the group have been outlining a pretty complete overhaul, with plans to convert the upper floors into premium office space, and the creation of a retail arcade at ground level, on which Market Place Manchester will sit.
This particular Manc corner was a bustling food, drink and shopping complex for the longest time, but has been derelict and covered up by boards for what feels like forever, with urban explorers even roaming the large, abandoned building.
Credit: Supplied
Now, though, the new long-term 15-year lease agreement will see the latest food hall kick off a new era for Rylands, delivering socially focused venues and the range of flavourful, vibrant choices of scran that Market Place have become known for.
With sites in St Paul’s, Vauxhall, Peckham, Harrow and soon Baker Street – as well as their eventual Manchester outpost, of course – the chain is getting bigger and better, meaning its arrival in the North West is an exciting one.
AM ALPHA manager Paul Hodgkiss said in an official statement: “Manchester is a city with a vibrant cultural scene – the perfect environment for forward-thinking concepts like Market Place Food Hall…
“The early commitment to Rylands is no coincidence: it reflects the strength of our strategic and forward-looking approach to development. We are not just creating high-quality space – we are setting new standards for urban mixed-use concepts. Interest from further prospective tenants is strong.”
It was only last week that Greater Manchester’s latest market hall, Campfield Studios, said hello to the general public and with House of Social also opening this summer, among several other similar projects, soon you won’t be able to move for more social hospitality scenes like this:
Manchester crowned one of the world’s best cities for music lovers
Emily Sergeant
Manchester has been crowned one of the world’s best cities for music lovers, even beating out New York along the way.
If there’s one thing Manchester is known and loved for over anything else, it’s music.
From Oasis and Joy Division, to Happy Mondays, The Smiths, The Stone Roses, The 1975, and even more modern-day acts, there’s no end to the amount of talented artists this city has produced or been home to over the years, all contributing to Manchester being one of the most prestigious music cities there is.
The city’s live music scene has always been thriving, and that continues right through to this very day, as you’ll see big-name musicians including Manchester as a destination in their UK tour schedules more often than not.
This summer is all set to be a sensational celebration of sound, as not only is an immersive art trail, Music for the Senses, taking over the city from this week, but this year’s annual Manchester Day will be music-themed too, marking one of the biggest years for Manchester music in a long time.
Manchester has been named one of the best cities in the world for music lovers / Credit: Manchester City Council | Eldhose Kuryian (via Unsplash)
Oh, and there’s also the small matter of Oasis reforming for a UK tour, including a run of gigs at Heaton Park this month.
So it’s no surprise that Manchester has been named one of the best cities in the world for music lovers, especially as the IFPI Global Music Report has revealed that the UK has the third largest music market globally – with the music industry’s contribution to the UK economy being £6.7 billion on average.
Taking this recent report into consideration, the experts over at SeatPick have collated data to uncover the best UK cities for music lovers, analysing factors such as the number of concerts, homegrown talents, music businesses, and the total number of music venues, to reveal each city’s overall music score out of 10.
Coming in at second place with a music scene score of 8.97/10 is Manchester.
2025 is all set to be a sensational summer of sound in our city / Credit: Supplied
“Manchester remains one of the UK’s most iconic music cities and with 1,204 concerts between 2025-2026, 116 live music venues, and 380 homegrown acts, the city’s live music offering is as strong as ever,” SeatPick said of its findings.
“2025 is shaping up to be a historic year for Manchester, with Oasis reuniting for the first time in over a decade, with a massive comeback show at Heaton Park – the very spot where they played their last hometown gig in 2009.”
While Manchester may have missed out on the UK’s top spot, with that title going to London, in the global rankings, our city has claimed an impressive sixth place, beating out New York’s influential music scene.
Liverpool and Leeds are two of the other northern cities in the UK’s top 10, taking fifth and sixth place respectively.
“Cities which have a larger number of music businesses are key in creating the perfect city for music fans, as this impacts the city’s cultural, economic, and social vibrancy,” explained Gilad Zilberman, who is the CEO of SeatPick.
“A thriving music scene within a city means it can provide more artistic expression, support a wider range of genres, and enrich the cultural landscape, as well as attracting creative talent.”
Georgina Pellant -
18th January 2022 
