Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
‘Busiest’ Easter bank holiday weekend expected as 19 million people hit the roads
Emily Sergeant
It’s expected to be one of the busiest Easter bank holidays in three years, as millions of people travel across the UK.
With the four-day weekend upon us, and people nationwide prepare to make the journey to visit family or friends over their extra couple of days off work or school, the RAC has now issued one of its annual travel warnings – anticipating that 19 million people could be hitting the roads from this Thursday evening onwards.
It’s all according to a new study of drivers’ spring getaway plans carried out by the RAC and traffic analytics specialists INRIX.
Research is suggesting that traffic will be equally severe on Thursday 17, Good Friday, and Saturday 19 April, with drivers planning around 2.7 million trips every day during that period, but the number of planned trips does drop slightly on Easter Sunday to 2.5 million.
Sadly, that dip is only short-lived, as the number of trips increases once again to a further 2.7 million on bank holiday Monday as millions of people look to return home.
19 million people are expected to hit the roads over the Easter bank holiday weekend / Credit: Geograph | Pxfuel
To make matters even worse, it’s thought that a further 6.2 million journeys are anticipated at some point over the Easter bank holiday weekend, but drivers planning these trips are still unsure exactly when they’ll travel.
The ‘notorious British weather’ is likely to be a big factor in travel decision making, according to the RAC.
INRIX expects that tomorrow (Thursday 17) will be the worst day for traffic, when jams are likely to increase by nearly a third (30%) more than usual.
Meanwhile, on Good Friday, the lengthiest hold-ups are expected between 11am to 1pm, so drivers are therefore being advised to start their trips as early as possible in the morning, or delay them until later in the afternoon.
Motorists are being warned to plan their journeys in advance / Credit: pxfuel
“The bank holiday weekend clashes with the end of the Easter break for many schools, which we think will change the nature of this year’s getaway,” admitted RAC breakdown spokesperson, Alice Simpson.
“Although journey numbers are still very high, we’re anticipating more day trips and weekend breaks than people heading off on one and two-week stints… [so] this could lead to a ‘hat-trick of hold-ups’ on Thursday, Friday and Saturday as drivers visit family and friends.
“But while getaway journeys may be shorter in length, we’re still expecting to see extremely high levels of traffic from Thursday onwards, with the greatest number of Easter getaway trips planned for three years.”
Alice warned that drivers should expect queues if they ‘don’t plan the best time to set off’.
“It’s always best to travel as early as possible in the morning or later in the day when most of the traffic has eased,” she added.
Featured Image – Geograph
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Onlookers ‘in tears’ after tiny duckling rescued from storm drain in beauty spot
Daisy Jackson
The RSPCA has shared a heartwarming video of a reunion between a tiny duckling and his mum, after the baby bird fell into a storm drain.
The charity, with the help of staff in the nearby Grandpa Greene’s Luxury Ice Cream Parlour, managed to fish the tiny bird out of the storm drain in a painstaking two-hour-long operation.
Miraculously, the duckling was unharmed, and his mum was waiting nearby on the canal in Saddleworth ready to be reunited with her baby.
The RSPCA has now thanked the staff member who helped rescue the duckling, and issued a warning to the public to keep dogs on a lead when near wildlife, believing the poor bird was chased by a dog before falling down the five-feet-high grid.
The rescue operation too place in Diggle last Wednesday 9 April, with Animal Rescue Officer Lee Ferrans taking on the ‘long and painstaking’ process of tempting the duckling into a net.
Lee said: “I wasn’t able to lift the grid so the only thing I could do was push an extendable pole straight down and try to catch the duckling in a net. There wasn’t a lot of room for manoeuvre and the net kept catching on all the debris.
“Just when I thought I’d been successful, the duckling kept disappearing into a drain on one side and then popping out again. A member of staff from Grandpa Greene’s had just finished her shift and came across to the other side of the canal to help me. I unscrewed the top of the pole with the net and held it down on one side of the drain while she used another section to gently encourage the bird to go into the net.
“It was quite a long and painstaking rescue but we eventually managed to bring the little one back up safely after more than two hours.”
The pair then placed the duckling into a cardboard box before heading further up the canal to reunite them with their mother and six sibling ducklings.
The adult duck ‘instantly recognised’ the chirping and swam straight towards it.
Lee added: “A little crowd had gathered and as the family were reunited people were shedding tears. It was a really lovely moment to see them all back together.
“I’d especially like to thank the member of staff from Grandpa Greene’s who offered an extra pair of hands – I couldn’t have done it without her – and to all the people in the area who stopped and were concerned.
“Storm drains can be a bit of a menace for ducklings, especially at this time of the year when there are babies around, and this brood was only a few days old.”
Georgina Pellant -
18th January 2022 
