Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
ADVERTISEMENT
On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
ADVERTISEMENT
“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
ADVERTISEMENT
She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
ADVERTISEMENT
Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
ADVERTISEMENT
“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Elbow get behind campaign to save Jodrell Bank from closure
Danny Jones
Manc band Elbow are among the latest to get behind the campaign to save Jodrell Bank Observatory from closing permanently.
The Greater Manchester natives famously played a sold-out gig at the important scientific and cultural landmark for a very special live album recording well over a decade ago, and know all too well the site’s national and, indeed, global heritage.
Choosing the Observatory and the rare chance to perform a show in the shadow of the world-renowned James Lovell Telescope, it probably remains one of their most significant standalone UK date ever.
With that in mind, the local lads have been left just as worried by the news of its impending closure as everyone else, and have therefore issued a fresh appeal to help keep it open.
Posting a timely statement on social media, the group wrote: “Jodrell Bank has long been close to elbow’s heart. In 2012, the band played beneath the Lovell Telescope for one of the most memorable shows in our history.
“The recent news that funding for the e-MERLIN radio telescope network is set to end in 2028 puts the future of the scientific work at Jodrell Bank under serious threat. It is a remarkable place, with an extraordinary history, and one that continues to play an important role in science, culture and education.”
In addition to reliving clips and images from the historic live set all the years later, they also pointed people towards their ‘elbow – Live at Jodrell Bank‘ album documentary, which has now been made available online for the very first time as part of wider efforts to raise awareness around the cause.
Directing people to key online resources shared by the institution and astrophysics centre itself following their unfortunate update late last month, the push to not only find the funding but sustain support for the facility continues to ramp up throughout the world of science, arts and industry.
For anyone who somehow missed the news – 2028 being the current deadline handed down as per budget cuts across the sector – concerned parties here in the North West and all over the country have since started petitioning to save Jodrell Bank Observatory from shutting down for good.
In addition to being described as a “huge blow” to the field by the Royal Astronomical Society (RAS), some have even gone so far as to describe the decision as a form of “vandalism” when it comes to research and British culture as a whole.
Having also served as the host venue for the annual bluedot Festival since 2016, the multi-genre science and arts celebration could soon be forced to find a new home.
The battle is far from over yet, and the community has time to rescue Jodrell Bank Observatory from its fate, but it will take lots of money and more notable public figures to make it happen.
Once again, you can do your bit by signing the petition mentioned above right HERE.
Featured Images — Emma Farrer (via Wikimedia Commons)/The Manc Group
News
All Greater Manchester boroughs to have 24-7 night buses from next month as new services launch
Emily Sergeant
Extra night buses, new routes, and more frequent bus services are being rolled out across the Bee Network at the end of this month.
You may remember that back in March, it was announced that every borough of Greater Manchester was set to get a night bus service in what is hoped to be a ‘boost’ to the night-time economy, and now plans to introduce these from September onwards have been confirmed by Transport for Greater Manchester (TfGM), along with a series of other measures.
Oldham, Stockport, Tameside, and Trafford will all get a 24-hour bus service by next month, meaning every part of the region will have a night bus operating Thursday through to Sunday.
It’s expected that once the new services have launched, it will help around 625,400 people working in the night-time economy across Greater Manchester, as well as those out enjoying the region’s nightlife, TfGM has said.
Some of the other changes set to be introduced from next month include a selection of brand-new bus services, and more frequent buses during the day and at the weekends.
All Greater Manchester boroughs will have 24-7 night buses from next month / Credit: TfGM
There will also be better connections overall to key employment and leisure destinations like Manchester Airport, Trafford Centre, MediaCity, Middlebrook Retail Park in Bolton, Kingsway Business Park, and Logistics North.
“The Bee Network belongs to the people of Greater Manchester and it needs to work for every community,” explained Mayor Bev Craig.
“As we build it, we’re listening and responding to what residents want with the biggest set of improvements we’ve ever made in one go.
🚌 More improvements are on the way across the #BeeNetwork.
36 service changes will benefit around 740,000 people across Greater Manchester, helping more communities access reliable, convenient public transport.
“We’re bringing night buses to every borough, launching new routes and ensuring buses run more often in the mornings, evenings and weekends. In doing so, we’re making it easier than ever for people to get around the city region by bus, but we’re also supporting our businesses, whose staff and customers need a reliable and safe way to reach them.
“Almost three quarters of a million people live within walking distance of a bus route we’re improving over the next few months, and we’ll continue improving connections for even more communities based on the feedback we get.”
Georgina Pellant -
18th January 2022 
