Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Three men jailed after armed robbery in Trafford left teenage boy with ‘serious injuries’
Emily Sergeant
Three men have been jailed after an armed robbery and stabbing left in Trafford left a teenage boy with ‘serious injuries’.
The incident in question occurred shortly after 3am on Sunday 27 November 2022, when a 15-year-old boy – the victim, who cannot be named for legal reasons – was at a cash machine on Upper Chorlton Road, in Trafford, and he noticed a black BMW drive past him, before making a U-turn and pulling up on the other side of the road.
As the boy set off on his scooter, the vehicle sped past him and cut him off.
Before he knew it, three men jumped out of the car and then proceeded to rob him at knifepoint – during which the boy was stabbed twice, and £120 was taken from him, before the offenders made off.
The 15-year-old was rushed to hospital, where he was required to undergo emergency surgery before being stabilised.
Police described the incident as an ‘unprovoked attack on a young boy’.
Following a thorough Greater Manchester Police (GMP) investigation, led by DC Marie-Louise Knight of Trafford CID, the offenders were identified as Callum Henson and Harry Jackson, both from Manchester, and Bailey Mann from Northampton.
Henson was sentenced to five years and six months for robbery and Section 20 assault, and Jackson was sentenced to four years and 10 months for Section 18 assault, while Mann was sentenced to three years in a young offenders institute for robbery, due to being under 18 years of age.
Speaking following the sentencing of the three men, DC Knight said: “I am grateful that [Henson, Jackson, and Mann] have now faced justice for their actions, not only for ourselves from an investigation side, but also for the victim and his family who were left shaken following this incident.
“These sentencings show that we will not tolerate this type of violent crime.
“Knife crime has no place on our streets, and we will do all that we can to make sure offenders are punished, and our communities are safe.”
Featured Image – Google Maps
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Bolton man, 22, jailed after his ‘dangerous driving’ kills motorbike rider just days before Christmas
Emily Sergeant
A man from Bolton has been sentenced to more than a decade in jail after causing death by dangerous driving.
Cormac Sale, 22-years-old of Ina Avenue in Bolton, has been sentenced at Bolton Crown Court after pleading guilty to causing death by dangerous driving following a collision between a car and motorbike in Horwich, which saw another young man lose his life just days before Christmas (Saturday 14 December 2024).
At around 9:40pm that evening, Greater Manchester Police (GMP) were called out to an incident on Chorley Old Road in Bolton.
When they arrived, they found that a Skoda Fabia – belonging to Sale – had collided with a motorbike. Spencer Rothwell-Poole, also 22 and from Horwich, was riding the motorbike at the time and sadly died at the scene.
Following Sale’s arrest at the scene, further testing was conducted and he was found to be almost 10 times over the legal limit for ketamine whilst driving when the incident occurred.
Investigations by GMP’s Serious Collision Investigation Unit led to ‘significant evidence’ being obtained of Sale ‘driving erratically’ throughout the evening, as spotted by multiple other drivers and CCTV footage, and he was also driving on the opposite side of the road when the collision took place.
Sale has been sentenced to 10 years and eight months in prison, as well as being banned from driving for 12 years.
“This sentencing reflects the devastating consequences of choosing to drive recklessly and whilst under the influence,” commented Detective Constable James Maskrey, who is GMP’s Roads Police Lead Investigator.
“Nothing can undo the loss suffered by Spencer’s family, but it is our hope that this outcome offers some measure of justice.
“When someone gets behind the wheel under the influence of ketamine, they have no control of their own judgement or body, and even a moment where drivers are dissociated or unaware on the road can be fatal.
“This case is a stark reminder that dangerous driving destroys lives, and I want to reassure the public that our officers remain absolutely committed to tackling dangerous driving and removing those who pose a risk to our roads.”
Georgina Pellant -
18th January 2022 
