Italian restaurant Don Giovanni has clapped back at a ‘vulgar’ reviewer following a comment that was left on the business’s Facebook page.
Bosses at the establishment have asked for customers to ‘be kind’ whilst dining at their restaurant after receiving negative feedback in which a customer called a waitress a “little scrote.”
The woman also said that the service she had received was “appalling” and that should would “never” be returning to the multi-award-winning restaurant after having been left to wait 20 minutes for a drinks order.
In response, the restaurant replied to the comments in detail, stating that they were “not a fast food restaurant” but a “fine dining” establishment that “serve our food fresh, not out of a microwave.”
The team also said: “Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to”
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week. their roles within the Don Giovanni family.”
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As well as replying to the Facebook review itself, the restaurant team also screenshotted the conversation and uploaded it to their Instagram page with a message asking “please be kind.”
Image: Don Giovanni
In the Instagram caption, the restaurant team took the time to share some statistics highlighting the issues that have blighted the hospitality industry in the past two years – including the fact that the vacancy rate in the sector is now around 10 percent, stating that 3,000 unfilled jobs are currently being advertised in Manchester alone.
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The full post read:
“PLEASE BE KIND WHILE YOU DINE.
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week.
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“All we ask is that you be kind while you dine.
“We understand not everyone works within the hospitality industry and might not have a complete understanding of the vulnerable position our industry is in.
“Here are a few things worth noting:
• The vacancy rate is now around 10% (200,000 staff across the UK and 3000 solely in Manchester) • 1/5 workers have left our sector since the start of the pandemic • Each hospitality business came out of lockdown at the same time meaning that every business is now on the look out for staff
“Anything you find unsatisfactory can be raised with your server or our managers during your visit. They will be more than happy to help rectify the situation.
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“Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to their roles within the Don Giovanni family.
“We thank you for your continued support.”
The post has been liked hundreds of times, but there have been some mixed messages in the comment section.
Asked for comment, Don Giovanni’s general manager Allel said: “As a premium, well oiled, city centre establishment I would say we have seen it all – but these are exceptional times we are in.”
“We have a long-standing management team, who take pride in what they do and the dining experience of each guest.
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“On the rare occasion when it doesn’t go to plan, as management we take that personally and do all we can to rectify that situation.
“But as management, we must protect our staff and our business, and such incredibly rude behaviour and language simply will not be tolerated by us.
“Yes, if someone is unhappy we welcome that being brought to our attention, but abuse and vulgar language being used to describe our member of staff is simply unacceptable to us.”
Feature image – Don Giovanni
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Opening date finally confirmed for new Uniqlo store at the Trafford Centre
Emily Sergeant
Uniqlo is preparing to open its second store in Greater Manchester, and the official launch date has finally been confirmed.
The popular Japanese high street fashion retailer currently operates 24 stores in the UK, with its first British store having opened its doors all the way back in 2001, and its first European flagship store opening on Oxford Street in London in 2007 – but it was revealed earlier this year in April that Manchester was set to get a second helping.
Uniqlo announced that it would be opening its second Greater Manchester inside the Trafford Centre this autumn, following the huge success of its city centre store opening on Market Street in 2019.
The Trafford Centre store is set to make Manchester the first location outside of London to have two Uniqlo stores.
When news broke that the hoardings had officially gone up inside the shopping centre, elated shoppers raced to the comments to say things like: “No way! I’ve been waiting years for this.”
Uniqlo is preparing to open second its Manchester store inside the Trafford Centre next month / Credit: | The Manc Group
“Uniqlo in Trafford Centre would be a dream come true,” another person said on Instagram, while a third added: “I will never have to step foot on Market Street again,” and plenty others chimed in with comments like ‘finally’ and ‘can’t wait’.
And now, we officially have an opening date to share with you.
Uniqlo will open in the Trafford Centre for the first time on Thursday 15 October, with plenty of events happening across its extended opening weekend.
Traditional Japanese Taiko drumming performances will be happening throughout the day on Thursday 15 and Saturday 17 October, while the first 300 customers to spend over £69.90 in store on the Thursday (15 October) will get a special Uniqlo Manchester goody bag.
Uniqlo’s arrival at the Trafford Centre follows the opening of several other high-profile stores in recent months, like Urban Outfitters, White Company, Stradivarius, and many more.
Featured Image – The Manc Group
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‘Do not let Britain’s independent businesses disappear on your watch’ – Manchester bakery makes heartbreaking plea to Andy Burnham
Clementine Hall
A beloved Manchester bakery has issued an open letter to Andy Burnham ahead of the Budget begging him for help.
Barbakan Deli in Chorlton is basically an institution at this point.
The legendary bakery and delicatessen has been serving the community for 62 years, famed for its freshly-baked loaves of bread, its handmade sandwiches, and its pastries and cakes inspired by bakes from across Europe.
Posting on Instagram last night on Thursday 18 September, Frankie Dyer the director of Barbakan, issued an open letter addressed to Prime Minister Andy Burnham.
Images: The Manc Group
It read: “Dear Mr Burnham, As an independent business owner in the hospitality sector, I am begging you to please read this.
“Really read it. And seriously consider what businesses like mine are telling you before the upcoming Budget.”
It continued: “In just the last two years, we have self-funded new bakery machinery, new catering kitchens, essential repairs and renovations and opened a second retail site, creating another six local jobs. We have won more than ten national awards for the quality of what we do.
“We have invested. We have grown. We have employed more people. We have worked harder than ever. In short, Prime Minister, we are doing everything you keep asking British businesses to do.
“And our bank balance is finished. That is the reality.”
The letter finished by Dyer inviting Andy Burnham to come visit the bakery and pleading for a ‘fighting chance’ to save the business: “We need action. We need meaningful reductions in the tax burden placed on employers.
“We need Employer National Insurance looked at urgently. We need a business-rates system which allows independent high-street businesses to survive. We need VAT reform for hospitality. We need Corporation Tax to reward businesses which reinvest, employ and grow.
“And we need proper grants and incentives that help established independent businesses invest and expand — not schemes with endless criteria which most ordinary businesses can never access. We need you to do something.
“And we need more than one token gesture in the Budget. A band-aid for a bullet wound. So I am asking you, Prime Minister, to come back to Manchester and see it for yourself. Pop an apron on and stand behind our counter.
Images: The Manc Group
“Come into our bakery in the middle of the night and meet the people making Manchester’s bread while most of the city is asleep. Look at our payroll, our energy bills, our rates, our supplier increases.
“Look at what leaves our bank account every single week simply for the privilege of keeping 50 people employed and our doors open. You said you wanted a government that understood the regions. You now have an opportunity to prove it.
“Independent businesses across this country are not asking for a handout. We are asking for a fighting chance. I sincerely hope your next Budget gives us one”.
Georgina Pellant -
6th October 2021 
