Tributes are pouring in across social media after a beloved Wigan headteacher, talented musician and former Olympic athlete, Helen Smart, passed away suddenly last week.
Smart served as headteacher at Worsley Mesnes Community Primary School in Wigan and was a former Olympic swimmer under her maiden name Don-Duncan, as well as an “inspirational” and “integral” part of her local community music outfit, the Pemberton Old Wigan DW Band.
The 43-year-old’s death was announced on Sunday, 13 August, by the likes of her school, the band’s official page, local water sports clubs, family members and countless others whose lives she touched.
The cause of her sudden death is yet to be announced but the outpouring of shock and heartfelt condolences online has been huge, with so many commenters labelling her “the loveliest lady”.
Writing in the Facebook post, her school wrote: “It is with great sadness and regret that I have to announce the sudden death of our beloved Headteacher, Mrs Helen Smart. Our heartfelt condolences are sent to Helen’s family at this very difficult time.
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“I know this news will be a shock and cause great sadness to our community. I want to reassure you that the Governors of Worsley Mesnes School are working with the local authority and school to ensure that our children, staff and parents will receive the necessary support in the coming weeks.”
Those who knew her from her days as a top athlete in her younger days, Tyldesley Swimming and Water Polo Club said, “Helen was an inspiration to so many in the swimming world.”
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As for her bandmates, which included her father and brother for over 30 years, only had similar glowing words about the “phenomenal woman” who “made an impact on so many people” and whose death has left them heartbroken.
As an Olympic swimmer, she represented England and won a bronze medal in the 200-metre backstroke event at the 1998 Commonwealth Games in Kuala Lumpur, as well as four consecutive titles in the same event at the ASA National British Championships from 1997 to 2000.
As you can see, the much-admired teacher and mum of two was held in high regard by everyone who knew her, with her husband urging people to honour her spirit: “Keep learning like champions. Please learn from this and live your best life, no regrets, take lots of photos, make memories and keep smiling just like Helen always did!”
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Our thoughts go out to her family, friends, colleagues and pupils at this difficult time.
In case you wanted a better idea of the kind of teacher Helen Smart was, this should tell you all you need to know. Rest in peace.
Royal Mail fined £21m by Ofcom failing to meet its delivery targets
Emily Sergeant
Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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Thousands of elderly and disabled people to get free 24-hour bus travel across Greater Manchester
Emily Sergeant
Hundreds of thousands of elderly and disabled people in Greater Manchester are set to benefit from round-the-clock bus travel for free.
Currently, as part on an ongoing pilot scheme, people with a Transport for Greater Manchester (TfGM)-issued concessionary travel pass have free unlimited travel on Bee Network buses between 9.30am and midnight during the week, and all day on weekends and public holidays.
The rule was lifted in August on a trial basis for a month, meaning older and disabled residents in Greater Manchester had access to unlimited free bus travel any time between the allocated hours.
During the August trial, more than 100,000 journeys were made by older and disabled people – with up to 6,000 people a day making use of the pilot.
But now, after proving to be a huge success, the pilot is being extended even further, so that 400,000 eligible residents will now get free bus travel 24-hours a day, seven days a week, starting from 1 November.
If you travel with a TfGM-issued concessionary travel pass, from 1 November you’ll be able to use it on #BeeNetwork buses before 9.30am as part of a second month-long trial.
As well as free early-morning bus travel, during the trial starting in November, eligible residents will be able to board the Bee Network’s night buses for free too.
TfGM says allowing concessionary pass holders to travel at any time will ‘better connect’ them to healthcare, leisure, and retail opportunities.
“The last trial in August was a brilliant success, which saw more than 100,000 journeys made by our older and disabled people before 9.30am,” commented Greater Manchester Mayor Andy Burnham.
“We are now carrying out this second trial, at a busier time of year, to see whether we can safely remove the restriction permanently and help our older and disabled people to get to work, go shopping, and get to medical appointments.
“We want the Bee Network to be the best public transport system possible and this means it needs to support all of our residents and communities to make the journeys they need to make and use the bus more.”
Danny Jones -
14th August 2023 
