The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
Police appeal for information after pedestrian killed on Mancunian Way followed earlier welfare concern reports
Emily Sergeant
Police are continuing to appeal for information after a pedestrian was killed on Mancunian Way during the early hours.
Greater Manchester Police (GMP) explained that the shocking incident occurred at approximately 12:50am on Friday 31 October when it was reported that a Volkswagen Passat had collided with a man in his 20s.
Sadly, the collision was fatal and the pedestrian died at the scene.
The driver of the Volkswagen, a man in his 40s, was subsequently arrested on suspicion of causing death by dangerous driving.
Following the incident, subsequent police enquiries have established that a call was made to the force shortly after midnight which reported concern for a man walking on the carriageway, and GMP says it believes the man in that report was the man who was involved in the fatal collision.
Officers were sent out as ‘high priority’ to carry out an extensive search of the surrounding area after the report was made, but it was said that they couldn’t locate him.
#UPDATE | Officers are continuing to appeal for information following the fatal collision on Mancunian Way this morning.
We have referred ourselves to the IPOC after reports that the victim was possibly spotted on the carriageway earlier that morning.
— Manchester City Centre Police (GMP) (@GMPCityCentre) October 31, 2025
Due to this earlier report, GMP has confirmed that it has referred itself to the Independent Office for Police Conduct (IOPC) to look into its response to the search.
The victim’s family is aware, have been updated, and they are being supported by specialist officers at this time.
GMP’s Serious Collision Investigation Unit is still appealing for anyone who may have witnessed the incident to come forward, and are particularly keen to speak to anyone who may have CCTV footage, dashcam, or mobile phone footage from the area in the moments leading up to the incident.
“This is a tragic incident for all involved and we express our deepest condolences to the family of the man who has lost his life, and whom we are doing our utmost to support at this time,” commented Sergeant Andrew Page.
Anyone with any information is asked to contact police on 0161 856 4741, quoting log number 111 of the 31/10/25, or by using the ‘report tool’ or LiveChat function on the GMP website – www.gmp.police.uk
Alternatively, you can contact Crimestoppers anonymously on 0800 555 111.
Featured Image – Geograph
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Stockport paedophile who abused teen girls in early 2000s handed five extra years in prison
Emily Sergeant
A prolific paedophile who ‘groomed, exploited, and coerced’ teenage girls in the early 2000s has had his sentenced extended.
It was reported on back in June that Christopher Oates, from Stockport, was brought to justice after he subjected vulnerable girls to what Greater Manchester Police (GMP) referred to as a ‘campaign’ of violence and sexual abuse 20 years ago.
Oates was charged with possession of a firearm with intent to cause fear of violence, three counts of engaging in penetrative sexual activity with a girl aged 13-15 years old, and two counts causing / inciting a child aged 13-17 years to prostitution.
He was originally sentenced to 13 years in prison for all his crimes.
But now, following a successful appeal by GMP, working with the survivors and the Crown Prosecution Service, to take the ‘unduly lenient’ sentence to the Court of Appeal, Oates has now been handed an extra five years in prison.
Paedophile who abused teenage girls twenty years ago has sentenced extended by five years after successful appeal
We’ve worked with the survivors and the CPS to take Christopher Oates’ unduly lenient sentence to the Court of Appeal. pic.twitter.com/4yfgjpWxCN
His sentencing increase comes after the 45-year-old groomed one of the survivors from when she was just 14 years old, by providing her with a false sense of security, paying her compliments, and pretending to be her boyfriend, all before he proceeded to ply her with drugs, gifts, and affection, and using the trust and control he gained to persuade her to start sex work on the streets of Manchester.
When the teenage victim began to doubt his intentions and asked to go home, Oates dragged her down an alleyway, violently attacked her, and threatened her with a gun, stating: ‘You do as I say, you’re mine now,’ commanding her to go to her ‘spot’.
It was this incident that prompted the teenager to confide in her mother and support services, and from here, found the strength to move forward with her life, while still courageously supporting the police investigation.
From this investigation, detectives were then able to identify a second teenage victim, a 17-year-old, who Oates also coerced into sex work.
Speaking on Oates’ sentencing increase, DI Eleanor Humphreys, who was a senior investigating officer for this case, said: “We join both victims in expressing our relief and delight that the Court of Appeal has reviewed Oates’ lenient sentence and increased it by five years.
“Oates will now rightly serve consecutive sentences for both victims, meaning that his time behind bars reflects the totality of his offending against both women – whose lives he has so badly impacted.
“We will not relent in ensuring child sex offenders are brought to justice and face the full consequences for their horrific crimes.”
Emily Sergeant -
27th August 2024 
