The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
DJ and radio presenter Pete Tong MBE is making his way back to Manchester with a whole host of guests ready to help you dance the night away.
Known for his live radio shows such as the ‘Essential Mix’ on BBC Radio 1, Tong is bringing back his widely successful Ibiza Classics club night to Manchester with an equally impressive roster of guests.
The ‘Ibiza Classics’ concept originated and debuted back in 2015 with Tong and co. taking on Royal Albert Hall as part of BBC Radio 1’s Proms schedule, paying homage to the island’s infectious anthems.
Since then, the English DJ has built a music event bigger than he could have ever imagined, and this year it’s celebrating a milestone 10-year anniversary tour heading out across the country.
Pete Tong, Jules Buckley and The Essential Orchestra are bringing Ibiza Classics to AO Arena in Manchester.
Some of Tong’s notable releases include ‘Where’s The Music Gone’ and ‘Apocolypse’, alongside some very respectable dance music artists. He delighted the crowd with this event back in 2023 when he brought Ibiza to Aintree Racecourse.
Other tracks to his name include ‘You Got The Love’ and ‘Time’, both collaborations with Jules Buckley, one of the famous faces you’ll get to see on this special Ibiza Classics tour.
Alongside being a frequent feature on Tong’s hits, Buckley is a well-renowned composer who has worked with the likes of Florence and The Machine, Dizzee Rascal, Arctic Monkeys and more.
Pete Tong and Jules Buckley won’t be fronting AO Arena alone either, as they’re also bringing along another familiar group who are often credited alongside the duo, The Essential Orchestra.
This night is expected to be filled with pure dance hits, and based on recent shows, there might even be appearances from even more musical talents and special guests.
He even invited American-English vocalist Vula, known for hits like ‘Turn Me On (Dr. Love)’, onto the stage, who performed a rendition of Tong’s classic track ‘Good Life’.
Pete Tong, Jules Buckley and The Essential Orchestra are bringing Ibiza Classics to AO Arena on Saturday 6 December with tickets already on sale HERE.
A shocking new study has claimed that one in five vapers in the North West have reverted back to smoking following the disposable vape ban.
With the ban on single-use disposable vapes now in full force across the UK after taking effect from 1 June, one in five (16%) North West residents who used to vape have hinted that they’ll now go back to smoking cigarettes, according to some eye-opening new research by the life insurance experts at Confused.com.
While the study did reassuringly find that that more than a third (34%) of survey respondents planned to quit vaping after the ban, this doesn’t tell the full story.
Worryingly, more people than not say they plan to keep vaping, with 21% claiming the ban on disposables will actually encourage them to switch to refillable vapes instead, rather than give up all together.
One in five northerners plans to revert back to smoking following the disposable vape ban / Credit: Pxhere
According to Confused.com’s latest data, there has been a 44% increase in the number of people declaring they smoke or vape on their life insurance policy since 2019, but if these survey results are anything to go by, we can expect these figures to be higher in the years to come.
Almost a third of North West vapers (27%) said they started between the ages of 18-25.
Around one in 10 (4%) said they were under 18 when they started vaping, and then at the other end o the spectrum, a third (33%) apparently started at 41 or older.
The single-use vape ban came into force across the UK on 1 June 2025 / Credit: Wikimedia Commons
Despite the more concerning findings, Confused.com is choosing to look on the more positive side of things, with Tom Vaughan, who is one of the life insurance experts at Confused.com, commenting: “It’s refreshing to see that many people who vape are using the ban as a springboard to try to quit for good, particularly with the financial and health implications of maintaining the habit.
“We’ve had a significant increase in smokers’ policies for life insurance, which are extremely important for family security and future prospects.
“So when applying for life insurance, it’s important that smokers or vapers declare their habit, as it could impact policies due to the long-term health impact.”
Emily Sergeant -
27th August 2024 
