The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
‘Christmas chaos’ on the cards as Manchester tram drivers vote on staging strike action next month
Emily Sergeant
There could be major disruption to festive travel in Greater Manchester next month, as hundreds of tram drivers are currently voting on whether to strike.
Almost 320 tram drivers are being balloted over working conditions and fears around fatigue.
The drivers – who are members of the union, Unite – all work for KeolisAmey Metrolink Limited at the Warwick Road South and Queens Road depots in Manchester – and they operate trams on all routes in Greater Manchester.
As it stands, the drivers’ shift patterns currently mean they have to work 450 hours over a 12-week period, which results in some having to work 50 hours on, followed by just two days off, then back into another 50-hour work pattern.
Drivers also have fewer rest days compared to all other operational departments, and this is said to be causing safety concerns around fatigue.
‘Christmas chaos’ is on the cards as Manchester tram drivers are currently voting on staging strike action next month / Credit: TfGM
Drivers say they concerned about operating heavy vehicles while exhausted and unable to have proper breaks, but after raising the issue with management, Unite has been told there is ‘no funding available’ to support any ‘meaningful’ improvements to working patterns.
Instead, management has asked drivers to start work earlier – which Unite says is only ‘adding insult to injury’.
The ballot is set to close on 11 November, and if drivers vote in favour of industrial action, strikes could then begin in late November, causing widespread cancellations and delays throughout the region during the busy festive shopping period – particularly coinciding with Manchester’s world-famous Christmas Markets, known for attracting millions of visitors to the city each year.
“Any strike action will cause a great deal of disruption but it is entirely the fault of Metrolink, which is not taking the issue of driver fatigue seriously,” commented Unite Regional Officer, Colin Hayden.
“It is dangerous for fatigued workers to be driving trams and they should not be put in this situation.
“We are demanding that Metrolink and Transport for Greater Manchester work with Unite to find a solution to this problem to avoid industrial action.”
Featured Image – Janus Boye
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A local Manc content creator is looking to set a world record by running around Old Trafford
Danny Jones
A local content creator, who specialises in running/hiking content (and sandwiches), is looking to raise money and potentially set a world record by jogging around Old Trafford.
Oh, and by jogging, we mean running – for a really, REALLY long time…
If you’ve never come across his channel before, let us introduce you to local influencer and videographer Sam Matthew, a.k.a. ‘Peaks and Pubs‘.
Boasting plenty of fans on both Instagram and TikTok within the world of trail running, the outdoors community and beyond, he’s set to toastreaching a very specific achievement by “turning a milestone into a mission” and doing laps around Old Trafford, the home of Manchester United Football Club.
As explained in the video, he’s now surpassed 74,310 followers, i.e. the same capacity of supporters you can fit inside the Theatre of Dreams itself.
We know, it’s distance running and feats of endurance aren’t everyone’s cup of tea, but they are a great way of raising money and awareness, not to mention possibly getting yourself in the official Guinness Book of World Records.
Explaining the challenge in the caption of the video, Sam writes: “There’s now enough of you lot following this daft account of mine on here to fill a stadium I’ve adored since I was a little boy. And that genuinely means so much to me.
“So why not celebrate the occasion by punishing my legs and raising money for good causes along the way? Donations are, of course, the aim, but I understand that not everybody is in the position to do that, so any engagement on this post is hugely appreciated.
“I mean it from the bottom of my heart that you lot genuinely make this all happen for me, and I couldn’t be more grateful that I get to do silly stuff like this on a random Wednesday [29 October]. Giving off pure ‘your unemployed friend on a Wednesday’ vibes, but I love it!”
Raising money for the club’s in-house Manchester United Foundation, which has already shown its support for the upcoming ultra-marathon distance event, they are also looking to generate crucial funds with the return of another annual charity event too.
The Foundation does some incredible work all year-round, if you’d rather swap running around Old Trafford for sleeping.
Once again, Sam will be kicking off the serious step-count from approximately 9am this Wednesday (28 Oct), he’s estimating it’ll take him around a whopping nine and a half hours, “with plenty of breaks for food and fluids”, thank god.
As the man behind most of the Bada Bing videos, we expect plenty of butties to fuel the running.
Furthermore, although he’s set to take on the distance solo for the morning, he’s invited as many people who fancy getting involved to come and join him for a lap or two from 12 noon onwards; hopefully, he’ll see the Guinness people popping along to see if he registers a world record while he’s at it, too.
We hope there are a few pints at the pub waiting for you at the end, as always, Sam.
Emily Sergeant -
27th August 2024 
