The NHS’s 111 service is to begin offering crisis mental health support for the first time ever, it has been announced.
In what is a truly groundbreaking move, making England one of the first countries in the world to offer such a service, the NHS has announced today that 111 will begin offering a full package of mental health crisis support through one single phone line, 24 hours of the day, seven days a week.
Millions of patients nationwide are set to benefit from the change.
Previously, local health systems had their own separate phone lines for mental health crisis support – which were fast-tracked during the COVID pandemic – that took around 200,000 calls per month, but now, people of all ages who are in crisis or concerned family and loved ones, even including children, can call 111 and select the ‘mental health’ option to speak to a trained mental health professional.
Once the call is made, NHS staff can guide callers with a series of next steps – including organising face-to-face community support, or facilitating access to alternatives services like crisis cafés, ‘safe havens’, and more.
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The NHS’s 111 service is to begin offering crisis mental health support for the first time ever / Credit: NHS Digital | rawpixel
For people who need support at A&E – which is generally if there is a risk to life – every emergency department in England will now also have a liaison psychiatric team available to offer specialist care.
The move to extend the support 111 offers comes after the NHS has invested an extra £2.3 billion into expanding its mental health services.
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This latest innovation will help patients in crisis get directed to the support they need quickly.
“We know that record numbers of people are suffering with their mental health,” commented the NHS’s National Director for Mental Health, Claire Murdoch, “and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
“While the NHS made significant progress during the pandemic with local services creating their own crisis phone lines, we want to go a step further by giving people everywhere in England one single point of access via NHS 111, and in doing so, I am extremely proud that we will become one of the first countries in the world to offer a free universal package of support to people through one easy to access phone line.
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For the first time, anyone in a mental health crisis can now call 111 and receive support from trained mental health professionals.
“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment, so, if you or someone you know needs urgent mental health support, please call 111, and select the mental health option.”
NHS Talking Therapy Services are also available for people who need help with other mental conditions, such as anxiety, depression, obsessive compulsive disorder, and PTSD, and anyone can refer themselves online via NHS.uk or by contacting their GP.
A full list of mental health support options is available via the NHS.uk website, and free listening services are also provided by charities such as The Samaritans or Shout Crisis text line.
The NHS continues to advise people to call 999 if there is a serious risk to life.
Council calls on Manchester public to help bring hundreds of empty homes back into use
Emily Sergeant
Residents across Manchester are being called on to help bring hundreds of empty homes across the region back into use.
Since the beginning of this year, a major review has been underway around the city’s draft strategy for bringing empty homes back into use to help meet demand for affordable homes across the city, while also improving communities by tackling empty homes that can blight an area… but now, Manchester City Council needs your help.
Following a major public consultation, the Council is now acting on feedback to accelerate plans to bring as many long-term empty homes back into active use as possible.
Although the number of long-term empty homes in Manchester is near a historic low, with the Council having managed to reduce the number by more than half since 2013, there is still more work to be done.
“Every void property is a missed opportunity to provide a family a place to live, reduce homelessness, and lessen the burden on temporary accommodation,” the Council said in a statement.
The Council is calling on the Manchester public to help bring hundreds of empty homes back into use / Credit: Benjamin Elliott (via Unsplash)
So, how can residents help then? What do you need to do if you spot an empty home on a street nearby?
Well, the easiest way to report an empty home is to report the issue online here, or by emailing [email protected]. And then once that’s done, a team of dedicated empty homes officers will take up the case to find out who owns the property and work with the owner on a plan to bring the home back into use.
The vast number of empty homes are privately owned with complex histories, and there are some cases where an owner may have passed away.
While working collaboratively with housing providers, voluntary organisations and public services are also a key element of detecting potentially empty or ‘problematic’ homes to repurpose them.
Officers can also support, where required, if a communication or language poses a barrier to resolving an empty home issue.
Tailored approaches to different communities – where empty homes impact neighbourhoods in different ways – are also being considered, according to the Council.
“To think, if we could bring all empty homes back into use, then we could provide more homes for those on the housing register and take pressure off the whole housing system,” explained Cllr Gavin White, who is Manchester City Council’s executive member for housing and development.
“The potential of making empty homes a thing of the past is huge for Manchester families looking for a place to call home – and a significant part of tackling the housing crisis.”
Featured Image – Wikimedia Commons
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Urgent travel warning issued ahead of one of Manchester’s busiest event weekends of the year
Emily Sergeant
Greater Manchester is gearing up for what is set to be one of the busiest weekends of the year.
Manchester‘s biggest music festival, Parklife, returns to Heaton Park this weekend (Saturday 20 and Sunday 21 June), with tens of thousands of people expected to make the journey to see headliners Calvin Harris, Sammy Virji, Skepta, and Zara Larsson, as well as many other well-known music names… but that’s not all.
Over at the Etihad Stadium, Take That are set to perform a series of shows across the weekend, while the Etihad Campus will also host the Women’s Netball Final at Co-op Live from 3pm on Saturday afternoon.
The city will also welcome Lily Allen and the B52s across three nights at the AO Arena, and the Women’s Cricket World Cup will draw thousands to Emirates Old Trafford on 21 June, when South Africa take on India.
So, as you can see, we’ve got a jam-packed couple of days coming up.
📣 This weekend is expected to be one of the busiest in Manchester, with multiple events taking place across the city.
🚗 Public transport, roads and venues are likely to be extremely busy.
🕛 If you’re travelling anywhere this weekend, please plan ahead and allow extra time… pic.twitter.com/iqtmlSpAOR
In fact, it’s estimated that more than a quarter of a million people are expected to be travelling to the various events over the weekend, and of course, this means the roads and public transport will be significantly busier than usual.
Whether you’re one of the many fans or just making a regular journey, Transport for Greater Manchester (TfGM) is advising everyone to ‘plan ahead’, allow extra time for their journey, and avoid the busiest areas and times.
To prepare for the increase in travel, TfGM has confirmed that there will be more trams serving event venues, alongside extended tram operating times, to ensure everyone gets home safely.
For travel to and from Parklife, the specific Parklife travel ticket – which will be available on the Bee Network app – is valid on trams and buses across Greater Manchester, and this includes relevant shuttle buses operating to and from the city centre.
An urgent travel warning has been issued ahead of one of Manchester’s busiest event weekends of the year / Credit: Steve Turvey (Supplied) | TfGM
Throughout the weekend, extra staff and TravelSafe Support Officers will be out and about across the transport network to help passengers, and TfGM will be working closely with police and other partners to manage roads and the transport network around the clock.
“We’re expecting it to be very busy across the network, with more than a quarter of a million fans travelling to various sports and music events,” commented Danny Vaughn, who is the Chief Network Officer at TfGM.
“We will have as many staff as possible on the network, running as many services as we can to ensure that the Bee Network is here to help you get where you need to go.
“So, for everyone looking to get out and about, please plan ahead, check the Bee Network app for updates and have a safe journey.”
A dedicated travel page for this weekend’s event has been set up, so you can find out everything you need to know and get live updates on the Bee Network website here.
Emily Sergeant -
27th August 2024 
