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NHS now ‘back online’ as normal after global IT outage and apologises for disruption

GPs, however, are warning of a "considerable backlog".

Emily Sergeant Emily Sergeant - 22nd July 2024

The NHS says it’s now “back online” as normal following the global IT outage and has apologised for the disruption caused to patients.

After the Crowdstrike IT outage last Friday (19 July) caused mayhem for companies and organisations right across the world, NHS England has now assured the public that it is back up and running today (22 July) and that patients should continue to attend their appointments “as normal”, unless they are told or advised otherwise.

A senior doctor described last Friday’s outage as an “unprecedented situation” and “one the toughest single days in recent times for GPs across England”.

Dr David Wrigley, who is the Deputy Chair of GPC England at the British Medical Association (BMA), said the outage caused “exceptionally trying circumstances” and led to a “catastrophic loss of service” across the NHS, but the country’s health service has now confirmed that anyone with an appointment should attend this week.

Delays to some services, however, should be expected, although the NHS says it is hoping to keep this “to a minimum”.

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An NHS spokesperson said in an updated statement issued this morning (22 July): “Systems are now back online, and patients with an NHS appointment this week should continue to attend unless told not to.

“Thanks to the hard work of NHS staff throughout this incident we are hoping to keep further disruption to a minimum, however there still may be some delays as services recover, particularly with GPs needing to rebook appointments, so please bear with us.

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“It’s important that patients attend appointments as normal unless told otherwise.

“You can contact your GP in the usual way, or use your local pharmacy, NHS 111 online, or call 111 for urgent health advice.”

The NHS is now ‘back online’ as normal after the global IT outage last Friday / Credit: gov.uk

Just as the NHS has referenced that GPs, in particular, are expecting to be met with service delays this week, Dr Wrigley has too warned of a “considerable backlog”.

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He explained in his statement: “The temporary loss of the patient record system has meant a considerable backlog.

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“Even if we could guarantee it could be fully fixed on Monday, GPs would still need time to catch up from lost work over the weekend, and NHS England should make clear to patients that normal service cannot be resumed immediately.”

Featured Image – NHS Digital

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Manchester Airport named UK’s worst in annual Which? survey for third year running

Emily Sergeant Emily Sergeant

Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.

The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.

That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.

Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.

For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.

Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group

Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.

And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.

Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.

According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.

As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.

The UK’s third largest airport has hit back at the survey results and defended itself / Credit:

Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.

“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.

“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”

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Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.

“This is completely unacceptable.”

Featured Image – Manchester Airport Group

News

Ambitious plans unveiled to create a new river path connecting Salford Quays with the city centre

Emily Sergeant Emily Sergeant

Ambitious plans to connect Salford Quays with the city centre via a new ‘active travel route’ along the River Irwell have been unveiled.

And the Greater Manchester public is now being asked for their thoughts on it.

Salford City Council has been working in partnership with Manchester City Council and Trafford Council on the original ‘Irwell River Park’ scheme since 2008, and since then work on the project has taken place over the years, usually as and when opportunities have arisen.

Some of these works include the improvement of access to green space at Crescent Meadows, a riverside path alongside the Urban Splash development at Springfield Lane, and the refurbishment of Peel Park and the transformation of Riverside at Chapel Wharf – the latter two made possible thanks to securing Heritage Lottery funding.

Another exciting project was the completion of a new riverside space and a pedestrian/cycling footbridge connecting with Aviva Studios, which was finished last year.

Ambitious plans have been unveiled to create a new river path connecting Salford Quays with the city centre / Credit: Salford City Council

Through the ‘Irwell River Park’ scheme, Salford residents have been able to take advantage of an “improved network of accessible paths close to the river” over the last few years, but now, it’s time for a new chapter.

Salford City Council says its ambition has remained to “further deliver projects alongside the river” following completion of the initial works, which is why plans to create a new active travel route between Salford Quays and the city centre have been unveiled this week, ahead of them going to out to public consultation these next two months.

This consultation will focus on a so-called new strategy that has recently been drafted for Irwell River Park, as well as plans to improve access to the river.

The plans have been unveiled ahead of a public consultation later this month / Credit: Salford City Council

Taking place for six weeks, the consultation will both invite feedback from the public via an online survey from Monday 23 September, as well as three in-person drop in sessions in Salford on 8, 10 and 26 October.

“This refreshed strategy for Irwell River Park is so important,” commented Councillor Mike McCusker from Salford City Council.

“It will focus on making the River Irwell attractive, safe, and easily-accessible from surrounding neighbourhoods and by public transport, and also by connecting local neighbourhoods with the rich history, culture, public spaces and parks that surround the river.”

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Find more information about the ‘Irwell River Park’ scheme, plans, and consultations on the Salford City Council website here.

Featured Image – Salford City Council

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