Northern is pleading with passengers not to fire verbal or physical “abuse” at conductors on its trains.
As we head into the busy summer travel season, the train operator has highlighted a number of incidents that its crew members have faced in recent years while they’ve been on duty and working to “ensure everyone reaches their destination safely”.
Now, it’s cracking down and asking the public to treat everyone working on the railway with “respect”.
Northern has admitted that while the “overwhelming majority” of people who travel on its trains are polite and respectful, this unfortunately cannot be said for everyone, as there’s sadly been a “very small minority” that has resorted to shouting, spitting, and attacking members of staff over the last couple of years.
The company said it “will not tolerate” verbal and physical abuse towards staff, and is insisting it will be quick to “take action” against anyone who threatens its employees’ safety.
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Passengers are being urged not to fire verbal or physical ‘abuse’ at conductors on Northern trains / Credit: Northern
“We welcome millions of customers on board our trains every year and the overwhelming majority are polite, considerate, and respectful of others,” Northern said in a statement as it pleaded with passengers to show respect to train crew.
“Unfortunately, given the numbers involved, our conductors do also encounter people who are somewhat less respectful of them and the safety critical role they have onboard.
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“And that is unacceptable.”
The train operator said it “will not tolerate” hostile treatment of its staff / Credit: Northern
Back in December of last year, Northern revealed that the number of dangerous attacks on its trains was down almost 90% in the previous 12 months, with the number of recorded incidents falling from 69 to just eight.
The train operator has also said that the chance of perpetrators being caught on camera is now “much higher” than it was before too, and this comes after it added a further 600 new CCTV cameras to the more than 1,000 that monitor all its stations, and also installed 7,000 HD CCTV cameras on board the trains themselves.
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An additional £1.7 million has also been invested into adding more than 1,000 extra body-worn camera kits to its train crew.
Dozens of undercover and plain-clothed police officers, as well as Northern’s own travel safety officers, also regularly patrol services across the network.
British Transport Police has access to all footage and can use it in criminal prosecutions.
Featured Image – Northern
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Greater Manchester’s heritage railway issues statement as it’s forced to cancel services this week
Emily Sergeant
Greater Manchester’s iconic heritage railway has been forced to cancel its services this weekend due to the heatwave.
In case you hadn’t heard, Amber Extreme Heat warnings and heat-health alerts have been issued by the Met Office and the UK Health Security Agency (UKHSA) through to Thursday this week – with temperatures widely exceeding 35°C nationwide, and in some areas – particularly on the south coast – potentially even reaching 38°C.
Heatwave conditions in the UK are met when a location records a period of at least three consecutive days with temperature values meeting or exceeding the heatwave temperature threshold for that location.
It does seem, however, that northern parts of the country – especially the North West – are missing most of the extremely hot conditions.
Current forecasts indicate that the peak temperatures for Greater Manchester this week will be tomorrow and Thursday, with highs of 33°C in the city centre.
Despite not reaching the heights of the south, East Lancashire Railway (ELR) has still had to act in advance and has taken the decision to cancel its scheduled services for the next two days as the forecast is ‘too severe’.
Taking to social media to share its decision today, ELR wrote: “Due to the current weather warning for the UK, the decision has been taken to cancel all services on Wednesday 24th and Thursday 25th June 2026, including the afternoon tea and mid-week luncheon dining experiences.
“The welfare of both staff and customers is paramount to the ELR, and we believe that the risk in the extreme heat that has been forecast is too severe to allow for the running of our ordinary services.”
As things stand, ELR says its current plan is to have services resume with the evening dining train on Friday 26 June, but this will still be ‘subject to review’, and further updates on this will be issued later in the week.
Visitors who have already pre-booked services over the two cancelled days will be contacted via email to have their options explained to them.
“We apologise for any inconvenience,” ELR closed out its statement.
Featured Image – ELR
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TfGM issues safety warning and advice for travelling on public transport during extreme heat wave – including ‘get off’
Daisy Jackson
Transport for Greater Manchester has urged passengers to ‘stay safe’ when travelling as the city braces for an extreme heatwave this week.
As well as issuing some safety advice, TfGM has also warning that delays and disruption are possible across the network as temperatures climb as high as 36ºC on Wednesday and Thursday this week.
Customers are being advised to carry water with them when travelling, and to wear light clothing.
Also included in the travel advice is to ‘get off’ public transport at the next stop if you feel unwell, to seek fresh air.
It’s also advised to allow more time for your journey and to check the latest information and advice before setting off.
And most importantly, passengers are asked to look out for each other, especially those who are vulnerable.
The Bee Network may experience disruption later this week as the overhead lines that power the trams and trains are often adversely affected by high temperatures.
TfGM’s Customer and Growth Director, Fran Wilkinson, said: “Very high temperatures are forecast this week that can affect both people and the transport network.
“We will have staff out to help those who need it, and I would encourage customers to take a few simple steps to stay safe and comfortable while travelling, such as by carrying water, travelling at cooler times of the day and looking out for others.
“Due to the heat, there may be some disruption to Bee Network or local train services and I would encourage people to check for the latest information and advice before making their journey.”
TfGM advice for travelling in heatwave
Carry water and drink plenty of fluids
Avoid travelling during the hottest part of the day where possible
Wear light clothing and stay in the shade
If you feel unwell while travelling, get off at the next stop and seek fresh air
Plan your journey, check for the latest information and advice before setting off and allow extra time to make your journey
Look out for other passengers who may need help, especially those who are more vulnerable
Bee Network staff will be out across the network to help passengers, who can get the latest travel information and advice by checking the website or app.
Emily Sergeant -
16th July 2024 
