Popular Italian restaurant Gusto has been hit with an ‘unbelievably painful’ spate of no-shows, reporting more than 1,000 missed bookings in just one week – with some blaming it on a new phenomenon called ‘HOGO’.
The group, which has restaurants in both Didsbury and the city centre, told The Times that it’s equated to around £30,000 of lost revenue.
The problem of restaurant no-shows is devastating for restaurants at what should be their busiest period.
The hospitality sector has lost an estimated £17.6bn to the problem since reopening after lockdowns, with roughly one in seven diners not turning up for a booking – and it now seems to be getting worse.
Matt Snell, chief executive of the Italian restaurant group Gusto, reported more than 1,000 unattended bookings across its sites this week alone.
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Calling the loss ‘unbelievably painful’, he added: “My view is that it’s laziness or rudeness.”
Gusto in Manchester city centre. Credit: Facebook (Gusto Manchester)
“I don’t mind cancellations, I’m happy to get them because at least we have an opportunity to replace that booking even if it’s last minute. It is the no-shows that cost us money.”
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The sudden spike in no-shows has left some people to wonder, why, at the busiest time of the year for hospitality, restaurants are suddenly finding themselves with empty seats?
The phenomenon of ‘HOGO’ (hassle of going out) has been floated in the press this week – something that I’d like to quash immediately.
If it’s an acronym and it’s not in the Urban Dictionary, I’m not recognising it (I checked, and it’s not in there).
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“Gretchen, stop trying to make HOGO happen – it’s not going to happen.
Kate Nicholls, chief executive of UKHospitality, toldThe Times she doesn’t think it’s being caused by a fear of going out, nor a repeat of people booking multiple venues at once because they weren’t sure they would get a table.
Rather, she said: “I think it is people changing their minds, changing their intentions and forgetting to cancel and not realising the impact that it has on businesses.”
Events organisers have also reported a rise in people not attending, despite paying in advance for tickets.
Manchester night tzar and WHP founder Sacha Lord has weighed in, asking for people to “please be courteous.”
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He tweeted: “What sort of person can’t pick up the phone to cancel?
“A restaurant staffs/buys produce and gears up on the back of bookings Makes the deposit idea stronger. Please be courteous”
In the summer of 2020, the hospitality industry united behind a #nomorenoshows campaign to remind people of all the reasons why it’s a terrible idea to make a booking and then simply not bother to show up.
Perhaps it’s time for that to happen again.
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Simply put, if you can’t make your reservation – let the restaurant know. It’s just common courtesy. It stops them from losing money. It helps managers staff their restaurants properly.
Come on guys, we’ve already been through this.
Featured image – Gusto
News
Plans submitted for new £250 million mixed residential neighbourhood in Stockport
Danny Jones
Plans have officially been submitted for a brand-new £250 million neighbourhood in the heart of Stockport town centre.
The new mixed residential mini-village simply dubbed, ‘Stockport 8’, has been put forward by the local LLP of the same name, set up as part of a partnership between Stockport Council and ECF (English Cities Fund – itself a joint venture between Homes England, Legal & General, and Muse).
Set to cost a quarter of a million, the proposed neighbourhood is just the latest step of the ever-growing Stockport Mayor Development Corporation (MDC) masterplan, a wider £500m scheme to transform the specific Stockport Town Centre West area into the most sustainable, liveable town centre in the UK.
With a planning application now submitted, we’ve also been given another look at what the new Stockport neighbourhood would look like if green-lit.
We first heard reports of the new Stockport 8 neighbourhood back in January after CGIs of what the developers envisioned were shared with the public, alongside how it fit into the West blueprints.
The overall goal of the development is to create a high-quality, green neighbourhood featuring a mix of housing tenures to suit existing and new homeowners and tenants.
Aiming to build a grand total of 1,300 high-quality, energy-efficient homes all told as part of a whipping £1bn investment in Stockport town centre, there will also be room for businesses and community spaces on the ground floor level to knit into the existing centre and its community.
There’s also an insistence from those behind the project to create different atmospheres, creating new environments for people to meet, socialise, relax and enjoy, such as residential courtyards and green roofs, as well as the usual modern amenities re: parking, vehicle charging, bike storage etc.
All told, the council and their development partners – which include chief designers, shedkm, and landscape architects, Planit – are hoping to contribute nearly a third of the homes in Stockport MDC masterplan, which is hoping to surpass 4,000 homes over a total of 130 acres.
As well as helping contribute to the busy and vital road network that is continuing to be redeveloped, the goal is to create a safe and sustainable travel environment too, with a pedestrian-only street running through the centre of the scheme.
With one big road (Cook Street) running throughout the neighbourhood, the new builds will also look to knit into Stockport’s existing structure, celebrating the area’s rich heritage and character by even reintroducing historic street patterns and street names.
If you’re interested in the skyline-changing new project, you can find out more HERE.
Planning permission applications in Manchester can sometimes take upwards of 13 weeks due to the various individual stages and processes, so we’re still a while of way from knowing if/when Stockport 8 will begin work but with a summer 2027 completion date, it could be a huge moment for the town.
Hidden drug den full of cannabis plants worth £100k exposed by police in Bury
Emily Sergeant
Police in Bury have exposed a drug den worth an estimated £100,000 hidden behind closed doors during early morning warrants.
Greater Manchester Police (GMP) explained, earlier this week (9 December), officers from the Radcliffe and Elton and Church Neighbourhood Teams were joined by Bury’s newest district commander, Chief Superintendent Kirsty Oliver, to conduct a warrant at an address on Mitchell Street.
The warrant was conducted by acting on intelligence that was gathered from members of the public within the community.
Officers the address, where they forced entry and discovered what has been described as a “sophisticated cannabis farm” within the property.
A hidden drug den full of cannabis plants worth £100k has been exposed by police in Bury / Credit: GMP
The set-up was spread across two floors, and according to police, resulted in around 300 plants being seized overall – with half of them being at the beginning of their growth-cycle, and 100 which had been harvested.
All the plants seized have a combined street value of an estimated £100,000, it is believed.
On top of this, a vehicle was also seized after officers found it suspiciously parked outside the premises, and following further inspection, it was discovered to be outstanding as stolen and had false registration plates.
Early morning warrants uncover a hidden drug den worth an estimated £100,000 in #Bury thanks to intelligence from within the community.
Police believe that the warrant could be linked with West Balkan’s Organized Crime Groups, and are investigating additional lines of enquiry.
Chief Superintendent Kirsty Oliver, Bury’s new district commander, thanked the public for their help in yesterday’s warrant.
“We received information sent in by concerned members of the community who wanted to create a safer environment,” Chief Superintendent Oliver explained.
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“Communities are essential to preventing and solving crime, and I encourage you to continue to report any criminal acts or suspicious behaviour to us and let us know what is happening in your area.”
Georgina Pellant -
24th November 2021 
