Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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Full list of Manchester restaurants set to add an extra £1 to bills to tackle homelessness this Christmas
Emily Sergeant
A handful of local restaurants will be adding an extra £1 onto every bill over the festive season to help fight street homelessness.
As November arrives, the temperatures begin to start dropping, and the nights set in a little earlier, people in Greater Manchester are once again able to give back while they dine at some of the best restaurants the region has to offer in the run up to Christmas, as the successful StreetSmart fundraising initiative is back for another year.
This year, 15 fantastic restaurants have come together to support local homeless charities as the campaign launches today (1 November).
Manchester independents such as Proloco, Erst, Ezra & Gill, Stretford Canteen, and Blue Eyed Panda are among those taking part in the campaign this year, alongside several city centre chain restaurants such as Lina Stores, Tampopo, Banyan, Manahatta, and San Carlo.
Now in its 29th year, StreetSmart works by each participating restaurant adding an extra £1 to every bill they deliver throughout November and December, with all of the money raised going directly to local homeless organisations, thanks to StreetSmart’s official sponsorship from LandAid.
Manchester restaurants are adding an extra £1 to bills to help fight homelessness this Christmas / Credit: Supplied | Rifqi Ali Ridho (via Unsplash)
Since launching in 1998, the campaign has raised over £16.2 million to support charities across the UK, providing practical help, from meals and emergency accommodation to healthcare, training, housing advice and routes towards finding a permanent home.
The StreetSmart team says it’s determined to deliver another record-breaking year in 2026, and provide much-needed support to the services that help some of the most vulnerable people in the city.
Manchester restaurants taking part in StreetSmart 2026
Proloco
Hache MCR
Bar Posie
SAMPA
Blue Eyed Panda
Ezra & Gill
Erst
Little Seeds
Lina Stores
Stretford Canteen
Hawksmoor
Manahatta
San Carlo Bottega
Tampopo
Banyan Bar & Kitchen
“The festive period can be an incredibly tough time for the vulnerable people in our community,” explained Glenn Pougnet, who is the Director of StreetSmart.
“StreetSmart provides a simple way for people to help some of our city’s most in need. Giving back whilst dining out at Christmas is what StreetSmart is all about, and we’re thrilled to have so many restaurants already taking part.
“Every £1 added to a bill adds up and makes a huge difference.”
Featured Image – John Carey (Supplied)
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‘Groundbreaking’ new police team launches on Bee Network to make it one of the safest in the world
Emily Sergeant
A ‘groundbreaking’ new policing model aimed at making the Bee Network one of the safest public transport networks in the world has launched.
Described as being ‘pioneering’, the first-of-its-kind approach – named the Transport Policing and Crime Command (TPACC) – will bring Greater Manchester Police (GMP), Transport for Greater Manchester (TfGM), and Greater Manchester Combined Authority (GMCA) even closer together to tackle crime, antisocial behaviour, and safety issues across the region’s transport network.
So, how will it work then? Well, according to TfGM, the command will ‘effectively establish’ the Bee Network as GMP’s eleventh policing district.
It will bring together up to 300 personnel, including new police officers, who are all involved in keeping the network safe and providing greater reassurance to passengers travelling across the region.
Efforts to keep passengers safe on buses, trams, active travel routes, and roads across Greater Manchester will be ‘strengthened’ through the new team – improving co-ordination in response to incidents, and helping to reassure communities.
A ‘groundbreaking’ new police team has launched on the Bee Network to make it one of the safest in the world / Credit: TfGM
The new team will also incorporate the existing Roads Policing Unit within GMP that includes specialist functions such as the Central Ticket Office, the Tactical Vehicle Intercept Unit, the motorbike unit, the Commercial Vehicle Unit, the Serious Collision Investigation Unit, and more.
Overall, the key focus of TPACC is to:
Increase public confidence on safety across the transport network
Reduce violence, antisocial behaviour and criminality across the transport network
Increase the number of users of the Bee Network across Greater Manchester
The launch of TPACC is said to represents ‘the next phase’ of Greater Manchester’s commitment to creating a ‘safer, more secure, and more welcoming’ transport network for everyone who lives, works, and travels across the region.
“I want a world-class Bee Network where everyone feels safe,” commented Greater Manchester Mayor, Bev Craig.
“Our new dedicated transport policing command will bring together more than 300 police and safety officers, with high-profile patrols across our roads and the Bee Network. It means a stronger presence in our communities and faster action when people need help.
“TPACC will also crack down on dangerous driving to reduce the number of deaths and serious injuries on our roads, which have devastating consequences for families and communities.”
Emily Sergeant -
15th October 2025 
