Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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Manchester Museum to close much-loved section for ‘major’ £200k redevelopment
Emily Sergeant
Manchester Museum has announced that it’s planning to close of its best-loved exhibitions.
Thanks to a grant of £200,000 from the Department of Culture, Media and Sport’s (DCMS) Museums and Galleries Improvement Fund, Manchester Museum is planning a major redevelopment of its much-loved Vivarium.
The Vivarium has sat at the heart of Manchester Museum for more than 60 years, and is a centre for globally-significant conservation projects, caring for around 30 different amphibian and reptile species – many of which are critically endangered – in a bid to inspire generations of visitors.
Thanks to a pioneering partnership with Panama Wildlife Conservation Charity, which is just one of many projects designed to safeguard the future of endangered species and develop learning programmes that raise awareness of threats to biodiversity, Manchester Museum houses the world’s only captive ‘back-up’ population – which is why the redevelopment of the Vivarium is so important.
The funding grant will help to ‘revitalise’ public displays, and create new state-of-the art facilities and bespoke naturalistic environments for the amphibian and reptile species cared for by the Vivarium.
It will also allow the development of dedicated facilities for schools, teaching, and visiting tour groups, which the Museum hopes will ‘further enhance’ the gallery’s potential for learning.
During the redevelopment – which has been named the ‘Habitats of Hope’ project – new permanent displays will also be created that explore the connections between its wider collections and the animals it cares for.
Manchester Museum is set to close one of its much-loved sections for ‘major’ £200k redevelopment / Credit: Supplied
“Habitats of Hope speaks to how wonderful and how vulnerable the world’s rarest amphibians are” commented Georgina Young, who is the Head of Collections and Exhibitions at Manchester Museum.
“Major investment means Manchester Museum can match the highest standards of animal care with a more accessible visitor experience, while weaving stories of research, conservation, partnership and action that stretch from thriving ponds in Manchester to hyper-biodiverse ecosystems in Costa Rica and Panama.”
The Habitats of Hope project is expected to commence in December 2026 and complete in April 2027, with the Vivarium being closed during this period.
Featured Image – Supplied
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First wave of ‘Evening 4’ Ricky Hatton lineup in memory of the legendary Manc boxer announced
Danny Jones
Manchester is set to host a night of remembrance and celebration in honour of the late, great, local boxer, Ricky Hatton, and now the first wave of AO Arena’s lineup has dropped.
Coming this summer, the legendary Manchester arena – where Hatton enjoyed so many of his iconic moments – will be holding the first-ever ‘Evening4Ricky’ later this year.
Held at the legendary sports and live entertainment venue just in time for summer, we still only know bits and pieces about what’s in store, but a whole host of famous Manc names and figures from the world of sport have now been announced.
One thing’s for sure, this will be special.
TICKETS NOW ON SALE FOR “AN EVENING4RICKY” – A SPECTACULAR CELEBRATION OF RICKY HATTON’S LIFE AND LEGACY
“I’m a Mancunian born and bred and I feel no different to the crowd” – Ricky Hatton
Sharing the news on social media, AO Arena said: “Join us for an unforgettable night of entertainment as Manchester comes together for Evening4Ricky.
“This will be a spectacular, unique celebration of the life, spirit and legacy of one of the city’s most beloved icons – Ricky ‘The Hitman’ Hatton.”
With seats priced at £25, fans are being encouraged to join the early bird sign-up to secure access to discounted tickets.
As you can see, now confirmed for the evening are the likes of Man United legend, Paul Scholes, darts icon Phil ‘The Power’ Taylor, as well as fellow former boxers like Frank Bruno, Tony Bellew and more.
Local band The K’s have also been named as part of the in-person performances, with more live music and entertainment set to be revealed in the coming weeks.
They go on to add: “Hosted at the legendary AO Arena, home to so many of Ricky’s big fights, featuring a superstar cast of legends from the worlds of boxing, music, comedy and entertainment.”
So, we do at least know there’ll be some famous faces coming along to help make it a memorable Manc moment, just a few months on from the city and beyond uniting for his public funeral procession.
Ricky was beloved not only by the Greater Manchester community but was a popular figure and friend to many in the sporting and showbiz industries.
The homegrown ‘Pride of Hyde‘ tragically left us on 14 September 2025 at the age of just 46, but his passing has once again helped reassert the importance of having more conversations around wellbeing, suicide prevention, and most specifically, men’s mental health.
You can find more information and see how to grab tickets right HERE.
This isn’t the only charitable in memoriam event happening across the region in the coming weeks, either, as Mancs will be gathering to pay tribute to another fellow inspiring sportsman.
Emily Sergeant -
13th November 2023 
