Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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War Child UK announce Foo Fighters charity prize draw for sold-out Manchester gig
Danny Jones
Amidst all the live music madness this week, with the intimate BRITs gigs happening, other big city centre shows and, of course, the mighty Foo Fighters coming to town, it can be hard to keep track of everything – but when we heard about a prize draw for free tickets, we couldn’t let you miss it.
That’s right, the Foos and War Child UK are getting ready to hand out limited pairs of tickets to their recently announced gig at the O2 Ritz in Manchester, which sold out in the blink of an eye.
They’re not even performing as part of BRITs Week lineup, but given it’s such a big moment for the city and an opportunity to raise money for the cause, they thought they’d throw their hats in the ring, so long as you chip in on your end.
So, ‘What’s the deal?’, we hear you ask. Well, look no further:
Put simply, all you have to do is enter the prize draw as advertised; plus, you know you’ll be doing your bit for a good cause, too, which is always an added bonus.
Given that the Ritz is already pretty much at capacity (approximately 1,500), they only have a small number of tickets to give away.
There are just four pairs up for grabs, to be specific, but with hundreds of people having already entered the charitable competition, nearly £17,000 has been raised for War Child UK already.
Incredible stuff.
For anyone still unclear on War Child’s mission, the organisation does crucial outreach not only here in Britain but all over the world, delivering emergency aid, specialist mental health support, and much more to children in need whose lives have been torn apart by conflicts across the globe.
This show, which has already generated huge funds towards those efforts through ticket sales, and local band The Covasettes are now even campaigning to get legendary frontman Dave Grohl to join them on stage after their stage times were shifted to make way for the Foo Fighters gig.
🚨 MANCHESTER UPDATE 🚨
With @foofighters playing the Ritz after us on Friday, our gig will now take place slightly earlier. Get down for doors and give the supports a night to remember!
Once again, the show itself is fully sold out, and there’s little chance you’ll find spares floating around ahead of a truly massive night.
Better still, if you are after one last lucky shot at getting yourself in that room, why not help raise some money for War Child while you’re at it?
As we’re sure you know, the gig itself is on Friday, but if you want to stand a chance, you must donate and choose your number of entries – £10 for one, three for £20, or £50 for a total of 10 entries – before 10am GMT this Thursday, 26 February.
Oldham man jailed for ‘non-contact’ child sex offences after pretending to be 15-year-old boy online
Emily Sergeant
A man from Oldham has been sentenced to time behind bars for what police have described as ‘non-contact’ child sex offences.
Ryan Greenhow appeared at Manchester Crown Square Court yesterday (Tuesday 24 February 2026) to be sentenced, after he pleaded guilty at an earlier hearing to 22 counts of non-contact child sex offences – including child sexual exploitation, sharing images or film to cause alarm, causing or inciting a child aged under 16 to engage in sexual activity, and malicious communications.
The offences occurred between November 2024 and March 2025, Greater Manchester Police (GMP) confirmed.
It involved Greenhow contacting six victims via different social media platforms including WhatsApp, TikTok, and Snapchat.
The 37-year-old then blackmailed the victims into sending him indecent images.
Pretending to be a teenage boy, he would send the victims – who police say were aged between 12-15 years old at the time – an indecent image, making claims that the image depicted them when it was actually a picture of a naked woman obtained from the internet, and the proceeded to threaten to send the image to their friends and family if the victims did not do exactly as he said.
This led to Greenhow making demands for indecent images from victims across the country, in areas like Greater Manchester and Lancashire, and even further afield in Buckinghamshire.
He would go on to send numerous text messages threatening his victims, including saying: “This is your last chance, everyone will know this is you” and “I have seen your nudes, add me”. On some occasions, police say the victims would respond that she did not know what they were talking about, but kept receiving messages telling them that it was their “last chance”.
Some of the victims did send Greenhow images, and reported his activity to their parents, carers, and school teachers.
At his sentencing this week, Greenhow was jailed for seven years and four months, and will also be made the subject of a Sexual Harm Prevention Order.
Speaking following Greenhow’s sentencing, Detective Constable Adair, of GMP’s City of Manchester Division, said: “Greenhow used several different social media platforms pretending to be a 15-year-old boy and followed the same method with each of his victims – sending them random images obtained from the internet, falsely attributing them to the victim, then threatening to share the image with the victim’s friends and family in exchange for an indecent image of the victim.
“Once our investigation was underway, detailed phone analysis led to us identifying further victims. Officers worked to safeguard these victims from any further harm.
“This sentencing is part of our wider work to tackle child sexual exploitation and we’re committed to protecting victims and bringing offenders to justice.”
Emily Sergeant -
13th November 2023 
