Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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Manchester to commemorate our armed forces with ceremony and parade this Remembrance Sunday
Emily Sergeant
Manchester is set to fall silent and remember the fallen during this year’s annual Remembrance Sunday commemorations.
Just as it does each year, Manchester City Council has now revealed the details of how the city will mark Remembrance Sunday this weekend, and has confirmed that the annual Remembrance Sunday Parade will set off at 10:25am from John Dalton Street.
Civic dignitaries, servicemen and women, service and ex-service organisations, faith leaders, emergency services, and other uniformed organisations, have all been invited to lay traditional poppy wreaths and pay their respects at the Cenotaph in St. Peter’s Square, along with members of the public.
Proceedings will start at 10:25am, and run through until midday.
Plans to mark Remembrance Sunday in Manchester have been announced / Credit: David Dixon (via Geograph)
Veterans and military personnel will march from John Dalton Street to the Cenotaph, where a service will be held at 11am, along with a two-minute silence, all before a short march to Peter Street across St Peter’s Square then takes place to close out the commemorations.
The two-minute silence will be observed at 11am, and the start and finish of this silence marked by the firing of a maroon.
In order for necessary security checks and safeguards to be carried out, Manchester City Council has confirmed that a series of road closures will be implemented on Sunday 10 November between 7am and 1pm.
The following road closures will be in place:
John Dalton Street (Deansgate to Cross Street)
Princess Street (Cross Street to Portland Street) with a ‘hard closure’ at Back George Street
Cross Street (Princess Street to King Street)
Peter Street (Deansgate to Oxford Street) with a ‘hard closure’ at Watson street and Hale Street
Mount Street (Windmill Street to Albert Square)
Museum Street (Windmill Street to Peter Street)
Southmill Street (Windmill Street to Albert Square)
Bootle Street (Deansgate to Mount Street)
Lloyd Street (Deansgate to Southmill)
Jackson Row (Deansgate to Southmill)
Central Street (Southmill to Mount Street)
Cooper Street (Kennedy to Princess Street)
West Mosely Street (Booth Street to princess Street)
Bow Lane (Clarence Street to Princess Street)
St James’s Square (South King Street to John Dalton Street)
Ridgefield (Mulberry Street to John Dalton Street)
All the road closures for the ceremony have been confirmed too / Credit: Manchester City Council
As well as road closures, there will also be a number of parking restrictions set to apply on the day too.
It has been confirmed that all parking bays – including accessible parking bays – will be suspended from 8pm on Saturday 9 November, right through to 2pm on Sunday 10 November.
The roads where parking restrictions will apply are:
Lloyd Street (Deansgate to Southmill Street)
Jackson Row (Deansgate to Southmill Street)
Bootle Street (Deansgate to Mount Street)
Mount Street (Windmill Street to Albert Square)
Museum Street (Windmill Street to Peter Street)
Southmill Street (Windmill Street to Albert Square)
Peter Street (Deansgate to Oxford Street)
Oxford Street (Peter Street to Chepstow)
Princess Street (Albert Square to Portland Street)
John Dalton Street (Deansgate to Albert Square)
Ridgefield Street (John Dalton Street to South King Street)
Central Street (Southmill Street to Mount Street)
St James’ Square (South King Street to John Dalton)
Windmill Street (Mount Street to Watson Street)
Cross Street (Princess Street to King Street)
Cooper Street (Kennedy to Princess Street)
West Mosely Street (Booth Street to Princess Street)
Bow Lane (Clarence Street to Princess Street)
When it comes to other forms of public transport, Transport for Greater Manchester (TfGM) has confirmed that no trams will run through St Peter’s Square between 10am and 12:30pm on Sunday 10 November.
Man United broadcaster FlexUTD responds after suffering ‘awful’ racist abuse on camera
Danny Jones
Manchester United content creator, YouTuber and digital presenter, FlexUTD, has shared a disappointed but defiant response following a racist incident captured during a video after the game this weekend.
Flex – real name Flex Alexander – is a familiar face among Man United fans and a well-known personality across the online English football culture, having previously worked with another popular fan channel in The United Stand before founding his own brand, United View.
Whilst recording his regular post-match analysis outside Old Trafford after the 1-1 draw against Chelsea on Sunday, the social media influencer was interrupted by a woman and fellow United supporter.
After seemingly giving someone a quick shout-out, she then proceeds to wander out of frame before appearing to utter a racial slur off-camera in the form of an offensive twist on the fan base’s famous anti-Glazer chant.
Credit: United View (via YouTube)
In the video shared to the official YouTube channel, he is visibly stunned by the racist outburst and members of the crew behind the camera can also be heard asking, “Did you just see what I think you said?”, adding “There’s always one or two.”
The identity of the female United fan is still unknown and although her face remains blurred for legal reasons, Flex himself did come out on social media to ask people to “find this woman” in order for the club to identify her and the authorities to punish her accordingly.
Still taken aback by the racial slur, Flex simply goes on to describe the off-hand abuse as “crazy” before insisting that the moment will be staying the full edit so as not to let the incident go unnoticed.
Ever since the video was released, other Reds, football fans and content creators alike have been sharing their support online.
One person wrote, “It’s 2024 and we’re still seeing people saying racist things and they think they can get away with it. Hope Flex gets justice for this.”, while another tagged the club and added: “Can’t be having these type of fans enter the stadium.”
Flex has since responded online in a separate video, thanking people for their heartfelt messages, but despite assuring that he has a “thick skin”, he quite rightly went on to add that people of colour shouldn’t have to deal with that kind of intolerable behaviour and he is simply “tired”.
Disgraceful. Hope your ok @FlexUTD we are all united together ❤️
Retired striker and former United coach Benni McCarthy also reached out online to offer some kind words, writing: “Hi mate, hope you [are] ok. That was absolutely unnecessary and you shouldn’t have to deal with such behaviour. Stay strong bro and behind you all the way.”
The club themselves are yet to issue a statement regarding the incident but with both current players and former staff responding, it likely won’t be long before the individual is identified and issued with a ban. United had to deal with similar incidents regarding racism and homophobia last season.
It goes without saying that we condemn discrimination in all its forms; our thoughts go out to Flex and everyone else affected by the incident and hope the incident is dealt with swiftly. The beautiful game is for everyone and there’s no room for racism in any walk of life. #KickItOut.
You can watch Flex’s full video addressing the situation, in which he urged people to “stay strong, keep fighting” and “stick together”, down below:
FlexUTD’s full response following the appalling racist incident on 4/11/2024.
Emily Sergeant -
13th November 2023 
