Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
News
Spectacular New Year’s Eve fireworks display confirmed for Manchester
Daisy Jackson
Manchester will celebrate New Year’s Eve with a spectacular FREE fireworks display, the council has confirmed.
This year, the dazzling display to ring in the new year will be set off from the roof of the city’s landmark Central Library building.
Mancs will be able to gather in St Peter’s Square as the city waves goodbye to 2024 and welcomes a new year.
The family-friendly New Year’s Eve celebration has never taken place at St Peter’s Square before, nor has the iconic Manchester Central library hosted any sort of fireworks display.
The fireworks spectacular and New Year countdown will take place on Tuesday 31 December between 10pm and 12.30am, hosted by local radio presenter and DJ Joe McGrath.
With a rough capacity of 20,000 people, there’ll be a festive atmosphere in the city centre – but Manchester City Council has stressed that alcohol is not permitted at the New Year’s Eve fireworks event.
Councillor Pat Karney, Christmas and New Year spokesperson for Manchester City Council, said: “If there’s something we do well in Manchester, it’s getting together for a big celebration – and there’s no better time for a big do than New Year’s Eve.
“This is the time to remember the year we’ve just had and to look ahead to the new one and all it may bring, surrounded by the people we love.
“Mancunians of all ages love a party, and this New Year’s Eve is going to be fantastic – a chance to dance the night away, with one of the biggest fireworks displays in the region for everyone to enjoy.
“All you need is your dancing shoes, party spirit and your nearest and dearest. Grab hold of those and we can’t wait to see you in St Peter’s Square for the last party of 2024.”
Spectacular New Year’s Eve firework display confirmed for Manchester. Credit: Unsplash, designecologist
There are a few things you need to know ahead of the event – attendees are asked to limit bag sizes to no larger than A4 in size, with bag searches in operation at the entrances.
It will be a standing room only event though there’ll be a managed designated accessible viewing area located on the Metrolink tram platform closest to Central Library, available on a first-come, first-served basis.
Portaloos, public toilets until 1am, and hot drinks and food will all be available on site.
Event staff will make sure St Peter’s Square is cleared promptly after the event and once the fireworks are over to minimise disruption to local residents.
Councillor Pat Karney added: “We want everyone to be able to enjoy New Year’s Eve, including the growing number of local residents who live in town.
“I will therefore be working closely with local councillors and others to ensure that we minimise any nuisance for city centre residents.”
Important road closures and event information for the New Year’s Eve fireworks in Manchester
A number of temporary but necessary traffic management measures will be put in place in the run-up to and on the day itself so the event can go ahead.
Road closures – 31 December 2024
7.30pm–2am
Peter Street westbound (Mount Street to Lower Mosley Street)
Peter Street eastbound (Deansgate to Lower Mosley Street)
Oxford Street (Peter Street to Portland Street)
George Street (Oxford Street to Dickinson Street)
St James Street (Oxford Street to Dickinson Street)
Bale Street (Lower Mosley Street to Hall Street)
Hall Street (Bale Street to Oxford Street)
9pm–2am
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Lower Mosley Street (Windmill Street to St Peter’s Square)
Princess Street (Cooper Street to George Street)
Back George Street (Princess Street to Dickenson Street)
Parking suspensions from 8am on 29 December until 6am on 2 January
Peter Street (Mount Street to Lower Mosley Street)
Parking suspensions from 6pm on 30 December until 6am on 1 January
Oxford Street (Lower Mosley Street to Portland Street)
Lower Mosley Street (Windmill Street to St Peter’s Square)
Princess Street (Cooper Street to George Street)
George Street (Oxford Street to Princess Street)
Back George Street (Princess Street to Dickenson Street)
Museum Street (Windmill Street to Peter Street)
Southmill (Windmill Street to Bootle Street)
Accessible parking
Unreserved accessible event parking is available on Mount Street.
Man charged after stealing Christmas dinner ingredients in burglary spree
Daisy Jackson
A man has been charged for a series of burglaries in Wigan – one of which saw him nick the ingredients for a Christmas dinner.
Gary Marsh of Heath Street in Golborne had reportedly taken a number of festive food items from a freezer at an address.
In the burglary on 7 December, the 38-year-old took items including a frozen turkey, two packs of pigs in blankets and a handful of Christmas appetisers.
Mr Walsh also made off with a pack of prawns, spring rolls and chicken satay skewers.
Police have said he has been charged for stealing ‘a Christmas dinner worth of goods’.
He’s been charged with six counts of burglary and one vehicle interference and will appear at Manchester Magistrates Court today.
Man charged after stealing Christmas dinner ingredients in burglary spree. Credit: Wikimedia Commons
GMP said in a statement today: “One frozen turkey, two packs of pigs in blankets and a handful of Christmas appetisers.
“Gary Marsh 16/05/1986 of Heath Street, Golborne, in Wigan, was charged on Wednesday 18 December with six counts of burglary and one vehicle interference.
“On 7 December 2024, the following items were reportedly taken from the freezer in the basement of an address: a frozen turkey, two packs of pigs in blankets, a pack of prawns, spring rolls and chicken satay skewers.”
Emily Sergeant -
13th November 2023 
