Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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FIFA confirm new changes to international breaks – and many fans are divided
Danny Jones
Global sporting body FIFA have announced new changes to the annual football calendar and the ever-divisive international breaks, specifically.
It’s fair to say that not everyone is in agreement over the update to what many fans and even players already find a frustrating format.
Put simply, FIFA have revealed that they will be merging the traditional September and October breaks into one extended period of international football from 2026 onwards.
Once again, although the decision has been met with plenty of support, it has also faced just as much, if not potentially even more, resistance.
That's well better. Always thought instead of having 3 short international breaks in autumn we'd be better off having one long one
As detailed by multiple outlets following full confirmation on Monday, 13 September, footy fans are now looking at a combined 16 days of watching national teams in World Cup qualifiers and other fixtures.
While other clubs further down the footballing pyramid will still be able to watch their team, supporters of Premier League sides and several other divisions will see domestic action cease for roughly three weeks when taking into account rest days between international and club fixtures
Besides incorporating more teams into this year’s World Cup (now a 48-team affair) and the still relatively recent advent of the Nations League – which UEFA introduced in the hopes of creating more interest in the much-maligned international breaks – this is one of the biggest changes in some time.
At present, there are typically four breaks: September, October, November and March/April – not including major tournaments themselves.
One criticism of this format has been the stop-start consequence it has on club football, and indeed, struggling to create any real momentum and/or excitement, as well as the impact on form it sometimes has on players both away on national team duty and when they get back to their clubs.
I suppose it’s better than having two different breaks in Sept and the October, and the stop start nature of the club season.
Another big concern these breaks have always been met with is the added risk of fatigue and injury.
Despite being athletes who regularly train to remain at the peak of their physical fitness, the increasingly congested fixture calendar – particularly for those playing in England, with multiple cup competitions, the prospect of European football AND no break over Christmas – continues to push bodies to the limit.
Once again, these new changes to international breaks won’t come into effect until next year, but there are plenty of pros and cons that professionals and supporters alike will continue to debate until the new schedule is implemented.
Family pay tribute to ‘loyal’ son who was killed in a stabbing in Moss Side
Emily Sergeant
The family of a 15-year-old boy who lost his life in a stabbing in Moss Side this week have paid a touching tribute to him.
The boy has also formally been named as Mohanad Abdullaahi Goobe.
Mohanad was described as having an ‘uncanny ability’ to make you laugh in his family’s emotional tribute, as shared with the public.
The family’s statement reads: “Mohanad was the baby of the family, he was quick to laugh, easy to love, with a ready smile. Our son had an uncanny ability to make you laugh, making it sometimes difficult to be serious with him. He had many friends, he was loyal and often played the class clown, simply to see them laugh.
#TRIBUTE | Following the death of a teenage boy on Monton Street in Manchester yesterday (15 September), we are now able to name him as 15-year-old Mohanad Abdullaahi Goobe.
“Mohanad’s life has been cut tragically short, it is difficult to comprehend that seeing your son head off for school in the morning, would be the last time that we would see that handsome face.
“Mohanad deserves to be remembered for the young man who was loved by his family, and loved big in return, not as the boy whose life was taken with no thought or reason.
“We will not allow his name to be known as yet another statistic in the rise of knife crime.”
Tributes come after officers from Greater Manchester Police (GMP) were called out to reports of a ‘disturbance’ involving a number of people on Monton Street in Moss Side at just after 4:30pm on Monday (15 September), and when they arrived on the scene, they found a 15-year-old boy with serious stab wounds.
#ARREST | Following our earlier update, a 15-year-old boy has been arrested on suspicion of murder and remains in custody.
This arrest comes after the death of another 15-year-old boy on Monton Street, Moss Side yesterday (15 September 2025).
After being treated both at the scene and later in hospital, the boy was sadly pronounced dead a short time later.
A murder investigation was subsequently launched, and another teenager, also a 15-year-old boy, was then arrested on suspicion of murder yesterday (16 September).
Anyone with any information, or who may have been in the area at the time of the incident, is urged to contact GMP on 101 or online, quoting log 2327 of 15/09/25.
You can also contact Crimestoppers anonymously on 0800 555 111.
Emily Sergeant -
13th November 2023 
