News

Royal Mail has been fined £5.6m for failing to meet its delivery targets

The fine has been issued following an Ofcom investigation.

Emily Sergeant Emily Sergeant - 13th November 2023

Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.

It comes following the completion of an Ofcom enforcement investigation.

The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.

The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.

Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.

But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.

On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.

Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.

Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail

Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.

“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.

“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.

“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”

The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.

The fine has been issued following an Ofcom investigation / Credit: Royal Mail

Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.

“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.

“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.

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“Quality of Service is extremely important to us.

“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”

Featured Image – Royal Mail

News

All military personnel can travel for FREE on Manchester’s public transport this weekend

Emily Sergeant Emily Sergeant A Metrolink tram in Manchester city centre

All military personnel will be allowed to travel for free across Greater Manchester’s public transport system this weekend.

In case you hadn’t heard, this Saturday 28 June is Armed Forces Day.

Armed Forces Day sees Brits celebrate those who are currently serving troops, their families, serving reservists, veterans, and cadets, and Manchester will also be paying tribute to the hundreds who have ‘fearlessly served’ with day of commemorations in the city centre on Saturday.

Mancunians are expected to line the streets as a parade made up of armed forces personnel, veterans, and cadets will begin a procession that will proudly march through the centre of Manchester, starting in St Peter’s Square at 11:30am. 

You can also expect an afternoon of live performances by the lively Lancashire Army Artillery Band, alongside music hosted by BBC Radio DJ, Michelle Dignan, up until 4pm. 

Historic military displays, and stalls from organisations including the NHS, Royal British Legion, and Manchester City Council’s own Armed Forces Covenant, will also be in attendance, as well giving visitors the chance to explore an engaging display of military vehicles, uniforms, artefacts, and personal stories that span the rich legacy of the British armed forces inside a pop-up Military Museum tent.

This year’s Armed Forces Day is also particularly-special because it marks the 80th anniversary of Victory in Europe (VE Day) which happened on 8 May, and the upcoming Victory over Japan (VJ Day) on 15 August.

All military personnel can travel for free on Manchester’s public transport this weekend / Credit: GMP | Bee Network

And so, in order to honour what an important weekend it is for hundreds in our region, the Bee Network has announced that all military personnel will be allowed to travel for free.

Free travel will be permitted on all Bee Network bus and tram services on both Saturday 28 and Sunday 29 June for any members of the Regular and Reserve Services carrying their MOD90 card, veterans who carry their Veterans’ badge or Veterans’ rail card, and cadets travelling in uniform.

“The Armed Forces community makes an invaluable contribution to our society, and we’re showing our appreciation with free travel on Bee Network buses and trams across Greater Manchester this weekend,” commented Danny Vaughan, who is the Chief Network Officer at Transport for Greater Manchester (TfGM).

The free travel is part of TfGM’s commitment to the Armed Forces Covenant – a promise from the nation that those who serve or have served, and their families, are treated fairly.

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“It’s a special weekend and one we’re proud to get behind,” Danny concluded.

Featured Image – Janus Boye

News

Stockport paedophile jailed after ‘grooming, exploiting, and coercing’ teenage girls in early 2000s

Emily Sergeant Emily Sergeant Christopher Oates

A prolific paedophile has been sentenced after admitting to ‘grooming, exploiting, and coercing’ teenage girls in the early 2000s.

Christopher Oates, from Stockport, has been brought to justice this week after he subjected vulnerable girls to what Greater Manchester Police (GMP) has referred to as a ‘campaign’ of violence and sexual abuse 20 years ago.

The court heard how the 45-year-old groomed one of the survivors from when she was just 14 years old, by providing her with a false sense of security, paying her compliments, and pretending to be her boyfriend, all before he proceeded to ply her with drugs, gifts, and affection, and using the trust and control he gained to persuade her to start sex work on the streets of Manchester.

When the teenage victim began to doubt his intentions and asked to go home, Oates dragged her down an alleyway, violently attacked her, and threatened her with a gun, stating: ‘You do as I say, you’re mine now,’ commanding her to go to her ‘spot’.

It was this incident that prompted the teenager to confide in her mother and support services, and from here, found the strength to move forward with her life, while still courageously supporting the police investigation.

From this investigation, detectives were then able to identify a second teenage victim, a 17-year-old, who Oates also coerced into sex work.

The two victims recall Oates taking them to a designated spot in central Manchester at least once a week to carry out sex acts in cars for money.

Oates would supply both victims with cocaine and alcohol, and even pressured them to take crack cocaine and heroin, aiming to build an addiction and increase their dependency on him.

In April 2024, Oates pleaded guilty to two counts of making indecent images of children, taking indecent images of children, and attempting to engage a child in sexual communication, as well as pleading to the production of cannabis and two counts of possessing an identity document with improper intent.

After being remanded into custody, on 5 September 2024, Oates was postal charged with possession of a firearm with intent to cause fear of violence, three counts of engaging in penetrative sexual activity with a girl aged 13-15 years old, and two counts causing / inciting a child aged 13-17 years to prostitution.

A paedophile from Stockport has been jailed after ‘grooming, exploiting, and coercing’ teenage girls in the early 2000s / Credit: GMP

In March earlier this year on the fourth day of his trial, Oates admitted to the offences, and this week (25 June 2025), he was sentenced to 13 years in prison for all his crimes.

“I would like to commend the two women at the centre of this case for the strength they demonstrated throughout our investigation and subsequent legal proceedings,” commented Senior Investigating Officer, Detective Inspector Eleanor Humphreys, from GMP’s CSE Major Investigations Team, as Oates was sentenced this week.

“It has been an arduous process for them to relieve the horrific abuse, and I am so grateful they placed their trust and confidence in our team to pursue justice.

“Their resilience and determination were the driving force behind reaching today’s outcome, where a dangerous man begins serving a lengthy sentence behind bars, far away from causing any more harm or misery.

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“Despite Oates’s cowardly attempts to evade facing justice, the evidence we uncovered was overwhelming, and his crimes finally caught up with him.

“I hope this brings these survivors a sense of closure after all these years.”

Featured Image – GMP

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