Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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AO Arena are hosting an ‘Evening 4’ Ricky Hatton in memory of the legendary Manchester boxer
Danny Jones
Manchester is set to host a night of remembrance and celebration in honour of the late, great, local boxer, Ricky Hatton.
Coming this summer, the AO Arena – where Hatton enjoyed so many of his iconic moments – will be holding the first-ever ‘Evening4Ricky’ later this year.
Held at the legendary sports and live entertainment venue just in time for summer, we still know very little about what the actual event will entail.
Sharing the news on social media, AO Arena said: “Join us for an unforgettable night of entertainment as Manchester comes together for Evening4Ricky.
“This will be a spectacular, unique celebration of the life, spirit and legacy of one of the city’s most beloved icons – Ricky ‘The Hitman’ Hatton.”
With seats priced at £25, fans are being encouraged to join the early bird sign-up to secure access to discounted tickets.
They go on to add: “Hosted at the legendary AO Arena, home to so many of Ricky’s big fights, featuring a superstar cast of legends from the worlds of boxing, music, comedy and entertainment.”
So, we do at least know there’ll be some famous faces coming along to help make it a memorable Manc moment, just a few months on from the city and beyond uniting for his public funeral procession.
Ricky was beloved not only by the Greater Manchester community but was a popular figure and friend to many in the sporting and showbiz industries.
The homegrown ‘Pride of Hyde‘ tragically left us on 14 September 2025 at the age of just 46, but his passing has once again helped reassert the importance of having more conversations around wellbeing, suicide prevention, and most specifically, men’s mental health.
You can find more information and see how to grab tickets right HERE.
This isn’t the only charitable in memoriam event happening across the region in the coming weeks, either, as Mancs will be gathering to pay tribute to another fellow inspiring sportsman.
Man jailed for stalking, strangling, and raping woman in Manchester
Emily Sergeant
A man has been jailed this week for several offences including rape, strangulation and stalking while living in Manchester.
Jack-Leland Webster – previously Jack Malone – of Cedar Road, Earl Shilton in Leicester, appeared at Manchester Crown Court and was sentenced yesterday (8 April 2026) after being found guilty of rape and strangulation, following pleaded guilty to stalking the victim at a previous hearing.
The incidents took place back in June2024, Greater Manchester Police (GMP) explained, when Webster had accused the victim of cheating with her ex-boyfriend.
The victim had been in communication with her ex after he had reached out to her to let her know he was ‘concerned’ after he found out that Webster had been impersonating him to message the victim and test her loyalty throughout their relationship.
As the victim attempted to exit the flat, Webster blocked the doorways to prevent her from leaving. He then proceeded to get on top of the victim and while he strangled her, said: “Don’t make me kill you. If you do, I’ll have to kill myself so we can be dead together,” before proceeding to sexually assault her.
While on bail, Webster purchased numerous fake social media accounts to follow and contact the victim, as well as her family and her friends, which was in breach of his no contact conditions. On one occasion, the victim was followed by over 100 accounts on a social media platform in a matter of seconds.
During police interviews, Webster denied all charges against him.
When an officer tried to arrange his second interview, Webster was described as being ‘obstructive’ and even told the officer to “pick me up from KFC” and “catch me if you can”.
“Webster showed no remorse throughout the investigation and treated it as a game,” GMP said following his sentencing.
As mentioned, Webster pleaded guilty to stalking before he went to trial, where a jury found him guilty of rape and strangulation. And then Wednesday 8 April 2026 at Manchester Crown Court, he was sentenced tonine years and five months in prison.
He has also been given an indefinite restraining order.
Emily Sergeant -
13th November 2023 
