A local domestic violence charityis moving to bigger premises and expanding its team to accommodate an enormous surge in demand during the pandemic.
Since September, Domestic Violence Assist has recruited 20 volunteer advisers – mostly retired legal professionals – alongside six full-time case workers to run their 24/7 helpline.
22,000 referrals from police forces, social services, housing associations and charity organisations flooded in throughout 2020 – double the total for 2019.
Since Christmas Day, the charity has dealt with 2,800 cases of domestic abuse – with January expected to be its busiest ever month.
The rise in referrals has seen DV Assist move to a larger space in South Manchester – a move made possible by grants from Forever Manchester and the National Lottery Community Fund.
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Founder and chief executive of DV Assist Luis Labaton said there was “no doubt” that the pandemic has played a role in the big rise of domestic violence and abuse, but confirmed the charity was well-equipped to handle the growing caseload.
He stated: “Many people living with controlling, abusive and unpredictable partners have effectively become trapped at home during the various lockdowns and since the introduction of the tier system.
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“The COVID-19 crisis has increased domestic tension and led to more physical, sexual and financial and emotional abuse.
“With fewer visitors to the home, evidence of abuse may have gone unnoticed and therefore not brought to the attention of the various agencies. We have also seen cases where single parents have had their children taken by partners during the lockdowns and not returned due to the situation.
“More victims – men and women – have sought assistance from us. The intensity and pattern of abuse appears to have escalated, while at the same time access to other resources offering help has reduced due to the impact of the pandemic.”
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Other charities have also experienced busy months.
The NSPCC also received a record number of calls in November 2020 – stating that domestic abuse harming children is being reported 50 per cent more during the pandemic.
The rules state that domestic abuse victims do not have to remain at home in lockdown if they need to seek help and assistance.
Home Secretary Priti Patel has reiterated this message in a letter earlier this month, stating: “I fully agree on the vital need to continue to remind victims of abuse that they do not have to observe restrictions if they need to leave home to seek refuge or help.
“This was a message recently repeated by the Prime Minister when announcing the new national measures, and we will continue to take every opportunity to reinforce this.”
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DV Assist is the UK’s only registered charity specialising in arranging civil protection orders for victims of domestic abuse – covering non-molestation injunction orders, prohibited steps orders and occupation orders.
For more information, visit DVA Assist online and on Twitter at @_DVASSIST.
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Royal Mail fined £21m by Ofcom failing to meet its delivery targets
Emily Sergeant
Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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Thousands of elderly and disabled people to get free 24-hour bus travel across Greater Manchester
Emily Sergeant
Hundreds of thousands of elderly and disabled people in Greater Manchester are set to benefit from round-the-clock bus travel for free.
Currently, as part on an ongoing pilot scheme, people with a Transport for Greater Manchester (TfGM)-issued concessionary travel pass have free unlimited travel on Bee Network buses between 9.30am and midnight during the week, and all day on weekends and public holidays.
The rule was lifted in August on a trial basis for a month, meaning older and disabled residents in Greater Manchester had access to unlimited free bus travel any time between the allocated hours.
During the August trial, more than 100,000 journeys were made by older and disabled people – with up to 6,000 people a day making use of the pilot.
But now, after proving to be a huge success, the pilot is being extended even further, so that 400,000 eligible residents will now get free bus travel 24-hours a day, seven days a week, starting from 1 November.
If you travel with a TfGM-issued concessionary travel pass, from 1 November you’ll be able to use it on #BeeNetwork buses before 9.30am as part of a second month-long trial.
As well as free early-morning bus travel, during the trial starting in November, eligible residents will be able to board the Bee Network’s night buses for free too.
TfGM says allowing concessionary pass holders to travel at any time will ‘better connect’ them to healthcare, leisure, and retail opportunities.
“The last trial in August was a brilliant success, which saw more than 100,000 journeys made by our older and disabled people before 9.30am,” commented Greater Manchester Mayor Andy Burnham.
“We are now carrying out this second trial, at a busier time of year, to see whether we can safely remove the restriction permanently and help our older and disabled people to get to work, go shopping, and get to medical appointments.
“We want the Bee Network to be the best public transport system possible and this means it needs to support all of our residents and communities to make the journeys they need to make and use the bus more.”