News

Ticket offices could be closed at ‘nearly every’ train station in England

New proposals have been unveiled today.

Emily Sergeant Emily Sergeant - 5th July 2023

Ticket offices could eventually be closed at nearly every train station in England as part of new proposals unveiled today.

It’s believed that around three out of five stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change that moving forward, and has today unveiled plans to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.

The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.

According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.

Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.

The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.

Ticket Gate
Train Ticket
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG

The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.

Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.

If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.

Ticket Office
Customers queuing at a local train station ticket office / Credit: RDG

In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.

“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.

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“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”

Featured Image – Network Rail

News

Man who calls himself ‘Kardashian of Cheshire’ pleads guilty to £200k handbag fraud scam

Emily Sergeant Emily Sergeant

A man who refers to himself as Cheshire’s very-own Kardashian has pleaded guilty to fraud and theft.

Cheshire Police explained how Jack Watkin, formerly of Wilmslow Road, in the affluent Cheshire suburb of Alderley Edge, funded his fantasy Instagram influencer lifestyle by defrauding businesses and individuals to a total value of more than £200,000.

The 26-year-old appeared at Chester Crown Court yesterday (Tuesday 24 June), where he pleaded guilty to eight counts of fraud by false representation.

The court heard how Watkin used the lure of well-known designer handbag brand, Hermes, as a ruse to trick people into giving him the money he needed to afford his extravagant lifestyle, as these sought-after handbags can’t be purchased over the counter, and instead, shoppers must be specially invited to buy one.

This therefore makes Hermes bags a lucrative investment, as the resale value of them can be much higher than the original price.

Jack Watkin has pleaded guilty to eight counts of fraud / Credit: Cheshire Police

The victims were told by Watkin that he had the contacts that could give them access to the handbags and that they could split the profits made on resale, so they proceeded to hand over their money in good faith.

But when no bag or sign of any money from the investment opportunity showed itself, they would begin to ask for their money back… and it was at this point they encountered his excuses.

A police investigation was launched after one victim contacted the Metropolitan Police back in 2022 when she became suspicious of Watkin’s continued excuses, and the case was subsequently referred to Cheshire Constabulary’s Economic Crime Unit.

Their enquiries unearthed a string of victims and a ‘breathtaking’ amount of luxury goods and hotel bills, all of which Watkin afforded by ‘swindling’ his six victims.

During the investigation, detectives also found indecent images on his mobile phone, which he has already been found guilty of at a previous hearing.

“Watkin deluded himself that he was a successful rich kid influencer,” explained Detective Constable Gareth Yates, of Cheshire Constabulary ECU.

“But in reality, he was stealing money from wealthy individuals under the guise of ‘business opportunities’ to fund his expensive habit of fast cars, luxury goods, and designer footwear and clothing.

“It was never going to end well, and his downfall was inevitable.

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“Eventually his lies caught up with him and he is now facing the consequences of his deceit, and his perversions.”

Watkin has been remanded in custody and is set to be sentenced for the fraud and indecent images offences on Wednesday 3 September at Chester Crown Court.

Featured Image – Cheshire Police

News

Kala announces closure after more than half a decade in Manchester city centre

Danny Jones Danny Jones

Another hit for the Manchester hospitality sector as city centre cult favourite Kala has announced it has closed with immediate effect.

The Manc bistro, beloved for putting a contemporary slant on British and French classics, was opened by restaurateur Gary Usher back in 2021, receiving plenty of positive press over the years.

Perhaps the most notable bit of praise it received was from renowned food writer Jay Rayner, who said it “quietly feeds you well”. But that was part of the problem: it was too quiet, unfortunately.

Announcing the shutdown on Tuesday evening (24 June), Usher shared an extended statement on social media, explaining the details behind the decision – but there was one, clear, overriding reason.

Confirming the news on Instagram, the chef-owner wrote: “Gary Usher here.. It’s with a heavy heart that I announce the immediate closure of Kala. I’m not really sure how to explain why we’ve closed other than we weren’t busy enough to cover our costs.

“I really really want to blame the economy and the pandemic. I really want to say the rising costs have made it impossible. All those factors haven’t helped, but we are 50% down in trade at Kala, and that is the killer.”

This isn’t the first of the St Albans-born chef’s locations to close either, as his Burnt Truffle venue on the Wirral also shut back in January.

Nevertheless, Kala’s reputation has remained strong throughout, boasting one of the best elevated albeit accessible evening and lunch deals in the city centre, not to mention at very reasonable prices.

Moreover, they were famed for their stunning Sunday dinners, with Sacha Lord dubbing them the best roasts in Manchester he’s had “in ages.”

Sacha Lord hails Manchester restaurant for serving up ‘the best Sunday roast’ he’s had ‘in ages’
That perfectly blushed beef was incredible.

Usher goes on to add: “It goes without saying our business rates [are] increasing substantially, and the hike in NIC [national insurance] contributions only works against us. This was not planned, but neither was us being this quiet in June. All the Kala team will be paid up to date, our rent & suppliers too.

“If you have a voucher with us, as always, it can be used in the wider group. It was always a dream to have a restaurant on King Street in Manchester. I just wish it had lasted longer than 6 years.

“Thank you to all the team past & present & I’m so sorry to all of you and all the guests that I couldn’t create something with longevity.

“Please come and visit us in Didsbury at Hispi where it will be our pleasure to welcome you. Farewell, King Street. Farewell Kala. Gary.”

Kala closing marks yet another local business we’re gutted to see go, as it was only earlier this month that we had to bid goodbye to both Medlock Canteen and Indian street food spot, Rola Wala, which closed on Monday.

Safe to say it’s been a gutting few days for local food and drink.

With that being said, please do support the Elite Group’s remaining restaurants where you can, which include the aforementioned Hispi, The Sticky Walnut in Chester, The White Horse in the Cheshire village of Churton, as well as Wreck in Liverpool.

All we can say is thanks for the memories and the brilliant food.

Inside Gary Usher’s cosy new village boozer The White Horse at Churton
Kala may be closed but this nearby gem is still well worth the trip.

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Featured Images — The Manc Group

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