Ticketmaster has agreed to change its ticketing procedures following the ‘dynamic pricing’ controversy over Oasis reunion tour tickets.
After a lengthy investigation, the Competition and Markets Authority (CMA) has secured formal commitments from Ticketmaster, known as ‘undertakings’, to make sure fans have the information they need when they spend their hard-earned cash to see the artists they love.
The leading ticketing platform will now be required to make it clear to fans what they will get for their money, and give more information about different ticket prices.
These undertakings require Ticketmaster to tell fans 24-hours in advance if a tiered pricing, or dynamic pricing, system is being used, and provide more information about ticket prices during online queues, helping fans anticipate how much they might have to pay.
Ticketmaster will also now have to ensure that tickets are described accurately, and do not give the impression that one ticket is ‘better’ than another when that is not the case.
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We’ve secured undertakings from #Ticketmaster to provide customers with more pricing information + make sure ticket descriptions are clear.
And finally, the ticketing platform will have to provide regular reports to the CMA to show how it has implemented the undertakings.
As mentioned, the CMA investigation comes following widespread concerns about the Oasis Live ’25 tickets sale.
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Two areas were identified as needing investigating following the sale.
The first being that Ticketmaster did not tell fans waiting in lengthy queues that standing tickets were being sold at two different prices, and that prices would jump as soon as the cheap tickets sold out.
The second being that Ticketmaster sold some ‘platinum’ tickets at almost 2.5 times the price of ‘standard’ tickets, and all without sufficient explanation that these offered no additional benefits over some ‘standard’ tickets in the same areas of the venue.
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Ticketmaster has agreed to change its ticketing procedures following the Oasis dynamic pricing controversy / Credit: The Manc Group
“Fans who spend their hard-earned money to see artists they love deserve to see clear, accurate information upfront,” explained Sarah Cardell, who is the Chief Executive of the CMA.
“We can’t ensure every fan gets a ticket for events as popular as the Oasis tour, but we can help ensure that next time an event like this comes along, fans have the information they need, when they need it – and the changes we’ve secured will give fans more information about prices and clear descriptions of exactly what they are getting for their money.
“If Ticketmaster fails to deliver on these changes, we won’t hesitate to take further action.”
Featured Image – Simon Emmett (Press Picture)
News
Canal Street cordoned off after ‘suspicious chemicals’ reported at hotel
Daisy Jackson
Canal Street and several other streets in the Gay Village in Manchester have been cordoned off this afternoon.
Greater Manchester Police are attending reported of a smell that’s believed to be chemicals coming from a hotel room in the area.
There’s a huge emergency services presence in the area, including vehicles from Greater Manchester Fire and Rescue, and the North West Ambulance Service.
Police have confirmed that they have detained a man who is believed to have been the occupant of the hotel room.
The hotel itself has been evacuated while the material is examined.
Thankfully, no one has been injured in the incident that has shut down part of Canal Street today.
Emergency services vehicles at the scene on Canal StreetThe cordon in place on Canal Street
GMP said in a statement: “We are currently searching a hotel room at a premises on Canal Street, Manchester. This follows a report of a smell – currently believed to be chemicals – causing suspicion.
“A man, believed to be the occupant of the room, has been detained and is currently in custody.
“As a precautionary measure, the hotel has been evacuated while specialist resources examine the material and conduct further enquiries.
“No-one has been injured and we are working to establish the full circumstances. We thank people for their patience as we continue with our work.”
England football fans warned as ticket scams skyrocket ahead of World Cup
Emily Sergeant
England football fans are being warned to remain vigilant, as ticket scams skyrocket ahead of the 2026 World Cup.
With the 2026 FIFA World Cup merely weeks from officially kicking off in the North America and Mexico on 11 June, football fans are being urged to guard against scams, as newly-released data from Lloyds has revealed that football ticket scams increased by more than a third (36%) during the current Premier League season.
The findings – which are based on thousands of scam cases between October 2025 and March 2026 – showed that fraudsters focused heavily on popular teams such as Manchester United, Arsenal, Liverpool, and Chelsea.
Fraudsters also repeatedly targeted supporters looking for tickets to some of the most in-demand football matches in the UK, which is why, with the upcoming World Cup set to be one of the most speculated sporting events of the year, scam warnings are being issued.
It’s anticipated that fraudsters will target the big-name fixtures and attempt to exploit international demand, according to Lloyds.
England football fans are being warned as ticket scams skyrocket ahead of the World Cup / Credit: Picryl
On average, it was revealed that victims lost £215 during the current Premier League football season, but some fans even paid thousands of pounds for ‘season tickets’ or VIP seats that never existed.
Hopeful football fans are expected to pay much more for expensive World Cup tickets, meaning the potential loss for victims could be ‘devastating’.
As scammers know demand for World Cup tickets will be huge, it’s expected that they will mimic the methods seen in club level scams – including fake listings on social media, pressure to act fast, and requests for bank transfers.
“Fraudsters thrive on urgency and target fans looking for hard to get tickets for big name fixtures,” explained Liz Ziegler, who is the Fraud Prevention Director at Lloyds.
“Most of the football ticket scams we see start on social media, before the criminal moves the buyer onto WhatsApp and insists on a bank transfer to pay. It’s incredibly convincing, and we don’t want fans to lose their money trying to support their team.
“We’re urging supporters to stay alert and stick to official ticketing channels.”
Ahead of the World Cup, Lloyds and the Home Office have teamed up to take action to protect fans by highlighting how criminals will try to exploit the excitement – with Lord Hanson adding: “Our new fraud strategy sets out how we will use every tool at our disposal to disrupt and dismantle criminal operations, bring fraudsters to justice and strengthen support for victims.”
Emily Sergeant -
26th September 2025 
