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Ticket resale site Twickets makes U-turn after Oasis backlash

Well done to them *clap clap*

Daisy Jackson - 3rd September 2024

Twickets, one of the only official resale sites for Oasis tickets, has taken a sudden U-turn to support fans after receiving backlash over fees.

The platform had faced criticism over the price of fees to list tickets on its website, with one viral tweet showing a fee of £138.74 to sell on a pair of tickets.

As approved by Oasis themselves, Twickets and Ticketmaster are the only places you can sell on your unwanted tickets (and at no more than face value), in a bid to stamp out ticket touts.

So the thought of paying such high fees was causing a bit of upset among fans, who had already braved the great on-sale drama over the weekend.

The thing is, Twickets has ALWAYS charged a percentage of the ticket’s face value to use its service, which is how it operates as a company – that percentage barely changes from 10-15%.

The reason the number looks so staggeringly high for Oasis is because of the dynamic pricing introduced, which drove the original ticket price all the way up to £355.20.

And that meant a Twickets fee of £138 – until now.

The resale platform, which only allows sellers to charge what they paid and prevents people reselling for a profit, has now vowed to lower its booking fee to 10% of face value, but with a fee cap of £25 for the Oasis shows.

It means that no one should be paying more than £100 simply to sell on their unwanted tickets.

Richard Davies, Twickets founder, said: “Due to the exceptional demand for the Oasis tour in 2025, Twickets have taken the decision to lower our booking fee to 10 per cent and a one per cent transactional fee (to cover bank charges) for all buyers of their tickets on our platform.

“In addition we have introduced a fee cap of £25 per ticket for these shows. Sellers of tickets already sell free of any Twickets charge.

“This ensures that Twickets remains hugely competitive against the secondary market, including sites such as Viagogo, Gigsberg and StubHub.

“Not only do these platforms inflate ticket prices way beyond their original face value but they also charge excessive booking fees, usually in the region of 30-40 per cent. Twickets by comparison charges an average fee of around 12.5 per cent.”

Twickets have decided they will lower their booking fees for any tickets sold for the Oasis reunion tour.

Richard Davies, Founder of Twickets, said in an official statement: "Due to the exceptional demand for the Oasis tour in 2025, Twickets have taken the decision to lower our… pic.twitter.com/9ANifgLXVk
— Oasis Mania (@OasisMania) September 2, 2024

The news has been praised by fans already, with one person writing: “As a frequent user of @Twickets I’m glad this revised position has been taken. Been to many gigs that otherwise wouldn’t have been possible, at face value, they should be applauded. I’m confident by Summer many will benefit from their product – and yes they can charge for it.”

Another wrote: “Bravo @Twickets now it’s your turn to do the right thing @Ticketmaster @TicketmasterUK. Scrap dynamic pricing on all tickets. Allow working class fans to be able to afford to buy tickets. After all @oasis are supposed to understand and support the working class!”

And someone else shared: “Great decision, well done @Twickets as always, keeping the resale market at or close to face value!”

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