Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
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New survey finds most drivers can’t complete a car journey without using their mobile
Emily Sergeant
A shocking new report has revealed that most Brits are unable to complete a car journey without using their mobile behind the wheel.
After shocking images taken with an AI camera of drivers using mobiles and not wearing seatbelts on the roads across Greater Manchester were released to the public last November, a new report has now shed some more light on drivers’ excessive phone use while on the roads, proving that they’re the ultimate distraction.
In fact, nine out of 10 drivers struggle to complete a journey without being distracted by their phones, according a recent report from IMS and the RAC.
The research – which is based on survey results from 500,000 drivers over the past year, originally shared exclusively with This is Money – shows that only 10% of motorists manage to drive from start to finish without interacting with their mobile device.
And this is despite the risk of consequences such as £200 fines and six penalty points on their license, if caught.
A new survey has fount that most drivers can’t complete a car journey without using their mobile at some point / Credit: Geograph | Vincent Wachowiak (via Unsplash)
As mentioned, it’s also despite the increasing use of advanced artificial intelligence roadside cameras to detect ‘distracted drivers’ and their illegal mobile phone use.
Government data showed that mobile phone use was a contributing factor in 23 road fatalities last year alone, and official statistics also show that ‘distraction or impairment’ was the third most-common cause of fatal crashes, having played a role in 34.9% of deadly incidents.
The RAC is now encouraging police forces across the UK to start taking immediate action.
“We saw a reduction in motorists admitting to illegal handheld phone use after the penalties were toughened in 2017 following pressure from the RAC, but numbers are on the rise again now,” explained RAC road safety spokesperson, Rod Dennis
“In fact, our research shows the proportion of young drivers making and receiving calls illegally hit its highest rate in eight years in 2024.
“Enforcement of the law is critical, so we encourage police forces to roll out more roadside cameras to catch people in the act and get them to change their ways.”
Featured Image – Rahul Himkar (via Unsplash)
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Rio Ferdinand is stepping away from TNT Sports after more than a decade
Danny Jones
Manchester United legend and ex-England international Rio Ferdinand has announced he will be stepping away from TNT Sports, leaving more than a decade with the broadcaster.
Ferdinand has spent the best part of the last 10 years serving as a leading pundit and analyst, as well as hosting his own ‘Rio Meets’ online series – the interview format of which has been replicated on his YouTube channel.
However, after having been one of their main anchors both under the BT Sport and even more so since the inception of the rebranded TNT Sports Football umbrella, the 46-year-old has confirmed he has now quit their regular coverage following the Champions League final this weekend.
In a lengthy statement on social media, the ex-Man United defender, who also played for Leeds, West Ham, Bournemouth and QPR, described it as a “difficult decision.”
Taking time to thank the network for their “tremendous support” over the years, especially those “behind the scenes, whose work often goes unseen but has been essential to our success.”
The talented centre-back retired in May 2015 after more than 500 appearances and 81 national team caps, making an almost immediate switch into punditry and remaining a household name.
Rio has also remained a popular figure at Old Trafford and, indeed, across various parts of Manchester since leaving United in 2014.
For instance, his self-titled Foundation has carried out some truly transformational local outreach across various boroughs, as it has back in his home city of London.
Responding to the news, TNT Sports said nothing more than “Thanks for everything, Rio”; meanwhile, fellow former Red, Danny Simpson (who retired last year and also works as a pundit/presenter for MUTV) added: “You’re going to be missed, bro. Every time you’re on, you give us all the mad insight.”
However, he has promised he will remain in the media industry, continuing to work under the Rio Ferdinand Presents digital brand and pursuing “other business interests”.
With his ‘Rio Reacts’ and ‘Vibe with FIVE’ series regularly raking in millions of views, he might not be on the box during European nights but you’ll still be seeing plenty of him.
Emily Sergeant -
27th October 2022 
