Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
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Ole Gunnar Solskjær says just three players have spoken to him since leaving Manchester United
Danny Jones
Club legend and ex-Manchester United player turned manager, Ole Gunnar Solskjær, has revealed that just three of his former players have been in touch since leaving Old Trafford.
Solskjær was sacked from the role as Man United head coach back in November 2021 after having been given the job permanently following an impressive winning run as interim manager.
The practically perfect start back at the helm of the club – where he starred as the ‘super sub’ during his playing days – was followed by a big slump, and the final decision was ultimately made in the wake of a 4-1 loss to Watford.
However, the ‘Baby-Faced Assassin’s’ popularity among the players and the fans alike was never in question, so it’s come as somewhat of a surprise to many fans that Solskjær has said only a specific trio of United players have got in touch with him since his dream job came to an end.
At least two of the names read out might not surprise fans, as not only was then-club captain Harry Maguire one of his first statement signings, but so was Bruno Fernandes, who now has the armband, and both have remained key players and leadership figures pretty much ever since.
Speaking to BBC Sport on the senior duo, Ole said, “For me, Harry has always been a leader and a fighter”, and never had any doubts about him deputising for him on the pitch, before going on to label both the centre-back and Bruno as “top human beings.”
As for the third, although Victor Lindelöf looks set to leave the club this summer, he’s actually been a long-serving squad member, having joined back in 2017 and been a seemingly popular figure around the dressing room, even if injury problems have sometimes hampered his minutes.
He also went on to discuss other matters regarding the club, including confessing that it’s “hard to watch” United amidst their present struggles, both under previous manager Erik ten Hag and now Ruben Amorim – even with a potential Europa League trophy consolation on the cards.
The retired striker also stated that he found the decision to let midfielder Scott McTominay go more than surprising, especially given the incredible performances he’s put on display since moving to Serie A.
Co-op Live has been named the number one arena in Europe following its debut year
Danny Jones
Despite a rocky opening month or so, Manchester’s Co-op Live made the ultimate instant recovery and has now been named the number one arena not just in the UK but all of Europe.
Manc music venues being best in class? Sounds about right.
Yes, even despite some obstacles, delays and early hiccups, Co-op Live‘s debut year as a live music and indoor entertainment venue has seen it beat out the likes of the long-established and iconic O2 in London to take the top spot.
The inaugural 12 months of the arena have not only seen it welcome all manner of music legends, as well as live sporting events such as the UFC and WWE, but the arena welcomed more visitors than any other venue across the continent during that time.
Names to have graced the industry-leading stage so far include Liam Gallagher, Stevie Nicks and Take That; Peter Kay, Elbow, Sabrina Carpenter, Paul McCartney, and so many more.
Commenting on the successful start, Tim Leiweke (CEO and chairman of the Oak View Groupbehind the venue) said: “Our ambition was to bring the world’s best music arena to one of the world’s greatest music cities and we are thrilled with the reaction from fans and artists alike over this past year.
“Co-op Live’s revolutionary acoustics investment has already attracted some of the world’s biggest artists and events to Manchester, with many more to come. And our sustainability commitment will ensure we remain responsible contributors to Manchester and the planet for years to come.
“We believe that amazing venues can transform cities for the better, and Co-op Live has done just that.”
It’s fair to say we’ve had some truly unforgettable nights in there already – and that’s just in the last month alone. Case and point:
With a continued commitment to achieving ‘Net Zero’ status too, the venue’s carbon reduction technologies, solar panels, heat pumps and rainwater harvesting, not to mention the recently refreshed CityLink walking in partnership with the Climate Pledge, are all things we can be proud of.
Bev Craig, Leader of Manchester City Council, went on to add: “We are delighted with the success of Co-op Live’s first year, and to see it taking the top spot off London.
“It shows Manchester is the home of live music in the UK, with Co-op Live bringing so many exclusives from artists like Bruce Springsteen to the city and Oasis playing massive hometown shows this summer – 2025 is going to be one of the biggest ever for our city’s music scene.”
Meanwhile, things are feeling less fortunate at the grassroots end of the spectrum, as the Music Venue Trust is imploring people to get behind a vulnerable Manc music institution.
Emily Sergeant -
27th October 2022 
