Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
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Review | ‘This is a night to remember, Manchester’ – Jason Derulo’s Co-op Live debut
Amy Williams
Who’s ready for another throwback night? Because this was absolutely a night already full of nostalgia and one to remember.
American singer-songwriter Jason Derulo hit Co-op Live last night as part of his ‘The Last Dance World Tour’, famous for hit songs like ‘Whatcha Say’, ‘Talk Dirty’, and ‘Savage Love’ – we all remember the Covid TikTok dance, don’t we? – as well as many more.
With over 250 million singles sold and tens of billions of streams, you best believe his one night in Manchester was sold out.
Running through the big hits and everything in between, he and his dancers made it a proper party atmosphere on this fine Saturday evening.
He did his throwback songs and more; from the moment he said, “We’re throwing it back to the beginning, back to 2009″, we knew his first debut single, ‘Whatcha Say’, was about to grace our ears, and that it did.
He also brought back absolute classics like ‘Ridin’ Solo’ (I definitely lost my voice during this one) In My Head and It Girl.
The Last Dance run of shows has seen him visit places like Leeds, London, Glasgow and Birmingham, finishing his UK leg right here in Manchester, before he carries on to Europe, but we’re confident our date had the best crowd so far.
And just when you think this couldn’t get any better, he brought his little boy on stage to say hi to everyone, too – shattered everyone’s hearts.
He has that many hit songs, it wasn’t possible to get through them all, so his DJ halfway through did a mash-up of songs he’s also written and featured in, including ‘I Gotta Feeling’ by Black Eyed Peas, ‘Secret Love Song’ with Little Mix and ‘Replay’ by Iyaz.
We knew his voice was amazing – but can we have a moment for this man’s dance moves, keeping everyone on their feet at Co-op Live tonight, and his dancers made everyone want to start dance lessons tonight too, an absolutely incredible performance by all.
Jason Derulo told the audience, “This is a night to remember Manchester’, and that it absolutely was.
The story behind Sâlo: the rising Georgian-born Salford artist set be one of the region’s next stars
Danny Jones
We always love stories of people moving to Manchester to be more creatively engaged, but tales of entire families relocating here for a better life and art being born out of it is something truly special – and besides her obvious talent, that’s what has attracted us and plenty others to Sâlo.
This up-and-coming Salfordian artist may have been born around the border between Eastern Europe and Western Asia during a particular fraught time for her country, but she’s been raised and moulded like so many of us by this city’s rich music culture and wider artistic heritage.
She came to the UK with her family as a baby, with her parents fleeing poverty and lingering friction in Georgia following the collapse of the Soviet Union in the 90s, and their journey as asylum seekers eventually brought them here to the North West.
It was clear from a young age that Sâlo (short for Salome) had a gift for the piano, but it was when her family moved to the Greater Manchester area that her own interest in genres and styles began to develop. Here’s a little snippet of her recent performance at the stunning Stoller Hall.
This short video was taken from her feature in a recent episode of Manchester: Unplugged, the web series by StreamGM that launched just last year and spotlights local songwriters.
Honing in on one of her newest releases, ‘Set Me Free’, which taps into that pure love for the keys.
While this clip shows a stripped-back version of the fully-fledged electronic studio version, with production playing a key role in defining her sound, she blends everything from classical music and jazz to neo-soul as well as drum and bass.
You hear the phrase ‘genre-bending’ thrown around a lot these days, but if this mid-20s star in the making isn’t the epitome of that term, then we don’t know who is.
Speaking more about her background in the short documentary film, which aired on YouTube this week, she talks about her first memory of visiting Forsyth Music Shop in Manchester city centre, and the inspiration behind the track in question.
You watch the Sâlo episode of Manchester: Unplugged in full here.
Detailed in the description of the newest edition of the online show, “Classically trained from the age of four, Sâlo’s journey runs through some of Manchester’s most important music spaces”, including time spent at the RNCM and Chetham’s School of Music and more.
As for the tune itself, not only do the lyrics revolve around a difficult patch in a personal relationship – this being one of the first times she felt like she’s fully opened up and not held back on letting people know what she’s speaking about – but it’s also the first track she’s produced and mixed entirely on her own.
Painstakingly mastered from a small studio at home, she almost “fell out of love” with the song altogether, but getting back to that simple joy of playing piano helped revive her passion for it.
With a stunning voice, natural musical talent when it comes to her instrument, and a great blend of different analogue and digital influences, Sâlo is definitely one to watch moving forward.
Emily Sergeant -
27th October 2022 
