A boy from Manchester has been reunited with his three lost teddies after they went missing while on a family holiday.
Little Oliver Simpson, from Heywood in Rochdale, had just arrived at the hotel for a holiday in Costa de Almeria with his parents, Jill and Stewart, when the family realised that a bag with the six-year-old’s much-loved teddies inside was missing, and so they contacted Jet2’s Customer Services team to see if they could find out more.
After Jet2 heard that the family had lost one of their bags, the team said they “immediately launched a search” to find the missing teddies.
Customers Helpers at Almeria Airport worked together with the holiday resort’s Customer Helpers to track down the bears, and luckily, they were found safe and sound on the coach the family had hopped on from the airport to their hotel.
With the teddies safely found, the team then got to work to make sure Oliver was reunited with his three fuzzy friends.
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Jet2 helps reunite little Manchester boy with the teddies he lost while on holiday / Credit: Jet2
Keen to make the reunion one Oliver would remember forever, staff took the bears on an adventure at the airport and pictured them having a drink in a cafe, helping to check in customers’ luggage, and directing holidaymakers to their transfer coaches, all before meeting back up with the youngster.
Resort Customer Helper, Justina Tarvydaite, also stepped in and wrote a letter to Oliver from his teddies, telling the little Manc all about the adventures they had been on at the airport, and when he was finally reunited with his bears on his flight back to the UK, he was, as you can imagine, “over the moon”.
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Oliver’s mum, Jill, said the airline “literally went above and beyond” to find and reunite Oliver with his teddies.
Praising the “caring staff”, she went on to explain: “Not only did they locate his belongings, but they also showed Oliver the adventures his teddies went on whilst we were on holiday, which was magical and so thoughtful.
“He was over the moon, and I even shed some tears.”
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Oliver Simpson had been on holiday with his family in Costa de Almeria in Spain / Credit: Jet2
Claire Hernandez, who is a Destination Manager at Jet2holidays, said it was “all hands-on deck” when they heard Oliver had been separated from his teddies and how upset he was by it, adding: “I am immensely proud of how the team worked together to ensure Oliver and his family left feeling elated at the return of the teddies.
“Their reaction was priceless.
“It’s very important to all of us that each and every one of our customers feels like a VIP, and the team work extremely hard to ensure our customers have a memorable holiday.
“It never ceases to amaze me just how far they will go to make our customers happy.”
Featured Image – Jet2
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Pep Guardiola apologises for ’embarrassing’ camera operator confrontation
Danny Jones
Manchester City manager Pep Guardiola has apologised after confronting a cameraman following the Premier League fixture against Newcastle United this past weekend.
The Blues boss was left visibly frustrated as Man City were beaten 2-1 away at St James’ Park by Eddie Howe’s side following a flurry of three finishes in the space of just six minutes.
However, this wasn’t the only action pitchside during the game, as not only have some supporters argued they should have had a penalty as Phil Foden was brought down in the box, Pep was also seen engaging in a loaded exchange with opposition captain Bruno Guimarães, as well as a camera operator.
Guardiola has since apologised for the incident, confessing he was left “embarrassed” by his own conduct and admitting that even “after 1,000 games, I’m not a perfect person – I make huge mistakes.”
As you can see, the Catalan coach approached the member of the broadcasting team following a fairly widespread spat both during the second Newcastle goal and following the full-time whistle.
Despite journalists recognising a natural amount of frustration and passion amidst the narrow loss and speculation over decisions, he went so far as to say he wasn’t “ashamed” of his actions at the time and doesn’t like or condone this kind of behaviour.
He was also seen smacking his seat in the dugout after conceding as well as after missed chances by his own players.
Pep assured that he apologised to the cameraman within seconds, remarking, “I am who I am” and reminding football fans that he is a human capable of acting on instinct just like anyone else.
He also clarified that the bulk of his issues on the day were to do with the officiating, taking umbrage with the referee’s decision-making in multiple instances.
You can see the clip down below:
"I feel embarrassed and ashamed when I see it"
Pep Guardiola apologises for his behaviour towards a camera operator after the defeat at Newcastle. pic.twitter.com/wVYfJDbnLm
As for his conversation with Guimarães, he wouldn’t disclose any details of their conversation, but did insist to one reporter that they share a good relationship, confessing that he is “an emotional guy” and can often appear particularly animated as he is known for gesticulating.
It seems that the 54-year-old was just annoyed over the potential penalty, but match-winner Harvey Barnes’ brace in particular, too.
Not only were there questions of a foul on new goalkeeper Gianluigi Donnarumma – whose shot-stopping was otherwise excellent for the majority of the match – but Guimarães was supposedly offside in the build-up to the strike.
Regardless, Pep went on to add that the confrontation with the cameraman, Donnarumma’s booking for dissent, and general disappointment have been “immediately forgotten”, and all eyes are now focused on City’s big European meeting with Bayern Leverkusen.
You can see the highlights from Newcastle vs Man City down below.
Kids can now send their Christmas lists to the North Pole as Royal Mail’s Santa Mail returns for 2025
Emily Sergeant
Children all across the UK can now send their Christmas wish lists directly to the big man himself in the North Pole.
That’s because Royal Mail’s hugely-popular Santa Mail scheme has returned for 2025.
With just over a month to go until Christmas Day is officially here, Royal Mail is once again helping to make festive wishes come true by lending a helping hand to one of its most special customers, Santa, just like it has done for more than 60 years.
The postal service will be sending children’s letters and Christmas wish lists directly to the ‘North Pole’ this year.
Santa’s team of helpers at Royal Mail are gearing up to deliver the hundreds of thousands of letters sent to him by children from all across the UK.
With the very busy Christmas period ahead – one of the busiest times of the year for the postal industry, by far – Royal Mail is encouraging children to get their letters written and sent as soon as they can – with the cut-off date being no later than Wednesday 10 December.
To send your letters to the ‘North Pole’, you need to pop them in a stamped envelope and send them to this special address:
Santa / Father Christmas, Santa’s Grotto, Reindeerland, XM4 5HQ.
Don’t forget to include your name and full address on your letter, so that Santa knows where to send his replies back to.
Kids can now send their Christmas lists to the North Pole as Royal Mail’s Santa Mail returns for 2025 / Credit: Phil Hearing | Marina Abrosimova (via Unsplash)
“Royal Mail continues to play a cherished role in the nation’s Christmas traditions,” commented Lisa Luveniyali, Royal Mail’s Chief Elf, who oversees the safe delivery of children’s letters to Santa at his magical grotto in Reindeerland.
“For over 60 years, we’ve proudly helped Santa manage the thousands of heartfelt letters sent by children across the UK.
“Our dedicated team of festive elves especially love seeing the wonderful wishes children share, and helping Santa send his replies.
Emily Sergeant -
5th September 2023 
