And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
ADVERTISEMENT
Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
ADVERTISEMENT
It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
ADVERTISEMENT
“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
Trending
Greater Manchester cinemas to screen family-favourite films for just £2.50 this spring
Emily Sergeant
Greater Manchester cinemas will be screening family-favourite films, and some new releases, all throughout this upcoming spring holidays.
The best bit? Prices start from a massively-affordable £2.50 a ticket.
With Easter right around the corner, and schools across Greater Manchester set to be on their spring holidays in a couple of weeks time, parents and carers will likely be looking for ways to keep the kids entertained while schools are out.
But now it’s time to take care of those film lovers… and also those keen to plan budget-friendly events that also take into account the classic Manchester April showers.
Cinema chain Vue has announced its lineup of family blockbusters showing at venues across Greater Manchester this spring – including Printworks, Lowry, Bolton, Altrincham, and Bury.
Arriving in time for the school holidays, A Minecraft Movie welcomes fans to their favourite cubic wonderland, while the whole family can instead transport themselves into Disney’s reimagining of the 1937 classic Snow White if they’d prefer.
Also returning to the big screen are childhood classics like Wallace & Gromit: Curse of The Were-Rabbit, 20 years after its original release, and the beloved Babe, to celebrate the film’s 30th anniversary.
Greater Manchester cinemas will be screening family-favourite films for just £2.50 this spring / Credit: Disney | Aardman Animations
And as part of Vue’s ‘Mighty Mornings’ offering, film fans can enjoy pre-releases of family-friendly flicks like Sonic the Hedgehog 3 and Moana 2 every day throughout half term, all from just £2.49 per ticket when booked online.
“A trip to Vue this Easter break is the perfect opportunity for families to immerse themselves in the magic of their favourite big screen characters,” commented Rob Lea, who is the Head of Screen Content at Vue UK & Ireland.
“More than just entertainment, it’s a chance for children and parents to switch off, connect, and create lasting memories together.”
Featured Image – Krists Luhaers (via Unsplash)
Trending
Pep Guardiola delivers gutting news as Man City are hit with Erling Haaland injury blow
Danny Jones
Pep Guardiola has passed on some gutting fitness news for Manchester City fans as star striker Erling Haaland is confirmed to be injured for several weeks and could even miss the rest of the Premier League season.
The title might be out of reach this year, and the Champions League knockout against Real Madrid was definitely hard for Blues to take, but with Man City into the semi-finals of the FA Cup, there’s still a very strong chance they could end 2024/25 with a piece of silverware.
However, they’ll have to make it through another two massive rounds at Wembley and seemingly the remainder of the season without Haaland and his goals, as the Catalan coach revealed that the club expects him to be out injured for “six to seven weeks.”
Not exactly how City fans would have wanted to see the rest of an already frustrating season play out.
🗣️ "We don't have another player with his skills."
Relaying diagnosis from the medical team, Pep said the hope is that the big Norwegian number nine could be back for the very tail end of the campaign, but at the very least, he “will be ready for the [FIFA Club] World Cup.”
He went on to add that “these kinds of things happen” and that he feels “sorry” for all of the other injuries that have befell his squad up till now, adding that they can only hope for a speedy recovery and for him to return as soon as possible.
The 24-year-old hasn’t had too many big injury problems in his career thus far, although his longest spell on the sidelines did come at the end of 2023 when a stress fracture kept him out until the new year.
This time around, Haaland suffered an injury to his ankle during the City’s FA Cup win over Bournemouth on Sunday following a challenge from defensive midfielder Lewis Cook.
He was forced in the second half and was seen leaving the Vitality Stadium on crutches after the game.
Erling Haaland seen leaving Bournemouth in a protective boot and crutches. 🤕
Having led the golden boot race for a good chunk of the season – as he’s become accustomed too since he arrived in England – City‘s sub-optimal season has seen him slink into second behind high-flying Mo Salah on 27, but he still has a couple dozen goals and a trio of assists to show for it.
Speaking of Salah, the soon-to-leave ‘Egyptian King’ has been the talisman for Liverpool this season, and his contributions could see them lift the trophy in Arne Slot’s first season as early as 13 April, depending on how fellow title rivals Arsenal fare in their next two matches.
As for how City round out their domestic campaign, reclaiming the FA Cup after last year’s derby disappointment looks like the main goal.
You can watch Pep Guardiola’s press conference ahead of the game against Leicester City at 19:45pm tomorrow (Wednesday, 2 April) in full HERE.
Emily Sergeant -
15th August 2024 
