And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
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Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
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It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
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“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
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Home Bargains has announced a special two-day closure of all UK stores
Emily Sergeant
Home Bargains has, once again, announced it’ll be closing all its UK stores on both Boxing Day and New Year’s Day this year.
And it’s to make sure staff get a ‘well deserved break’.
After what has been yet another busy year for the retail industry, many workers have been left feeling like they could do with a little extra time off, which is why Home Bargains is following on with what has become a now-annual tradition by shutting up shop on two bank holidays.
All of our stores will be closing for Boxing Day & New Years Day.
Announcing the move in a post on social media, the discount retailer confirmed: “All of our stores will be closing for Boxing Day and New Years Day. We would like to thank all our colleagues for how hard you have worked this past year, and want you to relax and enjoy the Christmas break with your loved ones.”
Of course, this isn’t the first time the retailer has kept its doors shut on bank holidays.
Many shoppers will recall it has made the same decision to give hardworking staff a break every year since 2019.
Explaining a little more about the decision taken to close all its stores, Home Bargains said: “As a family-run business, we know the importance of being together at Christmas with those we care about most, now more than ever.
“This is our way of saying thank you to our colleagues for their continued hard work and dedication.”
Featured Image – Geograph
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Two Greggs in Manchester will be serving their breakfast menu in the evening next week
Emily Sergeant
Who says breakfast has to end at 11am?
In news that’s set to be music to the ears of breakfast lovers in Manchester, Greggs is giving them exactly what they want.
We all know that brunch is a ‘thing’ by now, so now it’s time for brinner to make a name for itself instead, as Greggs has teamed up with Heinz to bring its much-loved breakfast menu back for tea time, kicking off from 4pm onwards.
The move comes as a new survey has found that the majority of Mancs (69%) admit to enjoying eating breakfast food in the evening, saying it’s ‘convenient and comforting’ – even ranking breakfast as a ‘more important’ meal than tea, as well (38% vs 36%).
Two Greggs in Manchester will be serving their breakfast menu in the evening next week / Credit: Greggs (Supplied)
Greggs says it has ‘lost count’ of the amount of customers that have tried to order breakfast items after the usual cut-off time, especially in Greater Manchester.
But luckily for those breakfast-loving Mancs, they can finally get their favourite breakfast and sauce pairing long after the morning rush is over next… but only at two Greggs branches, and only for a very limited time.
On Wednesday 14 and Thursday 15 October, the Heinz x Greggs Brinner collab will be available at Greggs St Mary’s Gate and Greggs Oxford Road, from 4-7pm only.
“We’ve lost count of the number of customers who have tried their luck ordering breakfast after 11am, so when Heinz came to us with the idea of making Brinner a reality, it felt like the perfect excuse to give the people what they want,” explained Zoe Harris, who is the Customer Director at Greggs.
“And let’s be honest, a Greggs Bacon Roll just wouldn’t be the same without a squeeze of Heinz Tomato Ketchup.”
Emily Sergeant -
15th August 2024 
