And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
ADVERTISEMENT
Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
ADVERTISEMENT
It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
ADVERTISEMENT
“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
Trending
One in 10 Brits are fired or disciplined after their work’s Christmas party, new survey finds
Emily Sergeant
We’re in peak office Christmas party season right about now.
With just under two weeks to go until the big day itself is here, many businesses across the UK are treating their staff to night out to celebrate both the festive season and all of the hard work they have been putting in throughout the year… and as you can expect, these are usually quite eventful gatherings, shall we say.
But now, a survey by has shed light on just how ‘eventful’ they actually are, as a new survey has revealed that, apparently, one in ten Brits face some sort of disciplinary action or dismissal due to their behaviour at Christmas parties.
The study was conducted by After Drink, and included more than 2,000 participants.
During the research, it was highlighted that 89% of employees admitted to drinking alcohol at these events, Lad Bible reports – with 65% of these confessing that they drank “excessively”.
One in 10 Brits get fired or disciplined after their work’s Christmas party / Credit: Kraken Images | Mimi Thian (via Unsplash)
There are a multitude of incidents which could lead to disciplinary action in the workplace nowadays, but according to the survey, some of the common reasons following festive celebrations with colleagues included inappropriate comments (23%) and even getting into fights (21%).
16% of these incidents were because of drug use during the event, while inappropriate interactions with colleagues accounted for 14%.
Some of the legal reasons you can be fired from your place of work after a Christmas party include gross misconduct, drunken behaviour, and fighting of any kind.
Despite all these risks, however, Christmas parties still remain as popular as always, and a whopping 79% of respondents said they are planning to attend theirs this year.
Clearly, the moral of the story here is , enjoy yourself… but just not too much.
Featured Image – The OurWhiskey Company (via Pexels)
Trending
Half of Mancs don’t know how to cook Christmas dinner, new survey reveals
Emily Sergeant
Christmas dinner is one of the key parts of any festive celebration.
No matter whether you choose to tuck into a traditional roast with all the trimmings and lashings of gravy, or you prefer to go for something a little different like a curry or a Chinese instead, your Christmas dinner is a chance to gather round with your loved ones and enjoy one of the heartiest meals you’ll likely have all year.
However, some shocking new figures have revealed that half of Manchester residents have no clue how to even cook a Christmas dinner.
Through a major study by the UK’s leading electrical retailer, AO.com, it was revealed that the majority of our city’s residents are “losing confidence” in preparing even the simplest of British dishes – with a traditional roast or Christmas dinner being one of them.
A new survey has revealed that half of Mancs don’t know how to cook Christmas dinner / Credit: Freepik | GoodFon
As part of its new campaign to get Brits back into the kitchen, AO found that just 57% of respondents reckon they would be able to make a roast dinner, 52% could whip up a classic shepherd’s pie, 58% could cook bangers and mash, merely 61% could prepare a full English breakfast, and again, only 57% could tackle fish and chips.
Classic desserts are clearly a struggle for us Mancs too, according to the survey, as only 19% of respondents said they’d feel confident cooking a Christmas pudding.
The survey also found that nationwide, it was Gen Z – those between the age of 16 and 27 – that are the least confident in their ability to cook great British classics, while on the other end of the spectrum, Baby Boomers are the most capable, proving that culinary confidence increases with age.
Our region’s residents are apparently ‘losing confidence’ at cooking simple British classics / Credit: Freepik
Commenting on the results, Jay Lockton, oven expert at AO.com, said: “Kitchens should be a place of creativity and joy, but our data shows that a lot of people in Manchester are losing confidence in preparing even the simplest of British dishes.
“Based on our findings, many younger people may be opting for convenience foods or takeaways due to their busy schedules and the perception that cooking from scratch is time-consuming or difficult.
Emily Sergeant -
15th August 2024 
