And now, a new survey has been thrown into the mix to call us Mancs out once again.
In a bid to find out what where the country’s biggest complainers reside, and what grinds their gears so much, small business credit card company, Capital on Tap, surveyed more than 1,000 Brits and asked them what exactly it is that drives them to hop online and leave a business either a positive or negative review.
Manchester claimed the sixth spot on the list, with 57% of our city’s residents admitting to leaving negative reviews.
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Mancs have been named among the top 10 ‘biggest complainers’ in the UK / Credit: Wikimedia Commons | ITV
Liverpool, Newcastle, and Sheffield are some of the other northern cities to join Manchester in the top 10, while it was the Northern Irish capital of Belfast that came out on top of the survey as the city most likely to leave a negative review – with 90% admitting they would do so.
When it comes to the reasons why Brits leave negative reviews, the survey revealed that a poor quality product or service is at the top, with 72% saying they would do so in this situation, while people are also more likely to leave a negative review if they have a bad experience overall, whether that be with a national company (69%) or a small business (66%).
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It is interesting to note, however, that the survey found Brits tend to be a little more forgiving of small businesses as opposed to the larger giants.
57% of Manchester residents admit to leaving negative online reviews / Credit: Manchester City Council (via Facebook)
On the flip side, respondents said they are more likely to leave a positive review if they think the product or service provides good value for money, with 84% saying they would do this, while an additional 83% said they would leave a positive review if the business offered good-quality customer service.
“Negative reviews can clearly have a big impact on consumer behaviour,” commented Capital on Tap’s COO, Alex Miles, on the survey findings.
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“In fact, our survey found 11% of people say they wouldn’t buy a product or use a service if it has an online review below five stars.
“If you do receive negative reviews as a business owner, don’t ignore them. This is a chance to fix the problem, but it’s also an opportunity to show other potential customers that you’re a professional company that cares about the experience of each individual.
“Any negative feedback is also a chance to improve your product or service.”
Featured Image – Glenn Carstens-Peters (via Unsplash)
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The hearing over Manchester City’s 115 FFP charges will officially start next week
Danny Jones
After more than a year of speculation as to when proceedings will finally start, it has been confirmed that the hearing regarding Manchester City and their 115 FFP charges is set to begin next week.
Man City were first slapped with the laundry list of alleged breaches of FFP (financial fair play) and failure to comply with Premier League rules on profit and sustainability (PSR) back in February 2023, but little movement on the case has been reported since then.
In that time, they also won the coveted Treble and their record-breaking fourth league title in a row; meanwhile, the club have continued to deny all claims of rule-breaking.
However, it has now been revealed that City‘s hearing will now kick off on Monday, 16 September.
BREAKING: The hearing over Manchester City's 115 charges will start on Monday 🚨 pic.twitter.com/9ujOCryVMF
As explained in various reports, given the extended nature of the claims made against the Manchester side, it is estimated that the case could run on for up to two months if not longer.
Furthermore, it is thought a decision isn’t expected to arrive until spring 2025 – again, this is simply due to the number of charges brought up over the best part of a decade.
In case you need a refresher, the allegations levelled at Man City date back to 2009 and concern a supposed nine years of financial irregularities, as well as subverting UEFA FFP rules.
Some of the accusations made against them also include failing to cooperate with the European football body and the Premier League, as well as offering ‘secret contracts’ so as to pay one particular manager a larger sum than what they recorded in their financial statements.
The final verdict, whenever it is reached, will be handed down by an independent commission and City will still be able to make an official appeal.
It goes without saying that were they to be found guilty, it would be the biggest financial scandal in English football history and could be seismic for the future of money in the sport and regulations surrounding ownership, which have already grown tighter following the charges being issued.
And in case you needed a more detailed refresher on what exactly they are being tried for and what the possibilities are regarding punishment if found guilty, here’s a quick rundown:
Featured Images — Arne Müseler (via Wikimedia Commons)
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You can live out your cowboy dreams on this northern wagon staycation
Thomas Melia
There’s a staycation in Yorkshire that’s perfect if you were one of those kids obsessed with cowboy hats, horses, and yelling ‘YEEHAW’ in your parents’ faces.
We all know that Haworth is home to some fantastic food, breathtaking views, and fascinating history – and is now housing a 19th century style wagon.
Called Pondenrosa, the American-style covered wagon sleeps two with a king-sized bed and a campfire, making it a great opportunity for couples to trial out glamping together.
This old-timey staycation isn’t stripped back all the way to the days of the Wild West as guests will be provided with a luxury that cowboys never had – an electric blanket.
You can even try your hand at campfire cooking with the retreat offering some complimentary beans to warm your soul.
If you’re no good at cooking or just want someone else to do it for you, Haworth’s main street is only a five minute drive away hosting some proper pub grub to delight your taste buds with.
There’s even a pub called the Wuthering Heights within walking distance a nod to the area’s connection to the Brontes.
You can live out your cowboy dreams on this northern wagon staycation / Credit: Canopy and Stars
After treating yourself to the best home-comfort meals in town, why not stroll along the cobbled street and pop into some local vendors supplying everything from sweets, chocolates and intricate handmade gifts.
It’s not surprising that this cosy West Yorkshire village is inheriting another piece of history, after all it was once the residence of literary greats the Brontës who took great pride in the natural landscape.
It’s not only literary works that Haworth is esteemed for, this small village is bustling with lots of arts and culture with BBC’s ‘Peaky Blinders’ and Channel 5’s ‘All Creature’s Great & Small’ filmed in the Yorkshire dales.
For any keen-eyed music fans, Pink Floyd filmed parts of their 1982 movie musical ‘The Wall’ in Haworth and the surrounding areas such as Keighley – only a 14 minute drive away.
Pondenrosa is a staycation in Yorkshire where you can stay overnight in a wagon / Credit: Canopy and Stars
You’re also only a short trip away from beautiful Hebden Bridge.
However you and the cowboys will have one thing in common – no phone signal, giving you a chance to fully unwind. Sometimes we all need a little digital detox.
So whether you want a chilled holiday or one packed full of mini adventures, why not do it in style… cowboy style.
Emily Sergeant -
15th August 2024 
