Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
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Disheartening amount of no shows again last night 😔 People, please call restaurants to cancel, we’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in 👎🏼 #nomorenoshows
— Olivia Thornton Stubbs (@OliviaThorntonS) April 25, 2021
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
A huge festival dedicated to tequila and mezcal is coming to Manchester this month
Daisy Jackson
Manchester’s first-ever Mezcal and Tequila Festival is taking place this month, filling Manchester Cathedral with tastings, masterclasses, cocktails and street food.
The massive event will see the Grade I-listed building transformed into an agave spirits tasting floor, featuring more than 100 varieties of premium tequilas and mezcals from some of Mexico’s best producers including El Jimador, Ojo de Tigre, El Sueno, Los Arcos, Del Maguey, Cazcabel, Komos, Nixta, Tapatio, El Tequileno, Tiempo and many more.
Festival-goers will be able to gain exclusive insights into the craftsmanship behind these spirits, sampling (responsibly, of course) from dozens of stands.
All samples, plus a limited-edition clay tasting copita, will be included in the ticket price – there’s no token system here and no extra charges for samples.
The new Mexican-inspired drinks festival only debuted in Glasgow back in Spring 2023 but it unsurprisingly went down an absolute storm – after all, what’s not to like a big festival full of booze?
Bartenders will stir up cocktails at the bespoke cocktail bar while the crowds are kept fed by delicious street food, including Mexican-inspired Taco Or Don’t, previously featured at the British Streetfood Awards.
And it’d be remiss of you to leave the festival empty-handed when you can take a taste of Mexico home from the exclusive bottle shop provided by Drinkmonger on site (with discount tokens included in the ticket price).
A tequila and mezcal festival is heading on Manchester. Credit: Supplied
Colin Campbell, one of Copita’s co-founders said: “We’re really excited to be bringing Copita to Manchester. It’s gone down brilliantly in Glasgow the last two years so we felt now was the right time to take it on the road and we couldn’t think of a better place than Manchester to head to next!
“It’s a really easy-going event with a great atmosphere, lots of local street food, shopping and music, so whether you’re an aficionado or a casual sipper we’re confident you’ll have a great time.”
The Copita Mezcal and Tequila Festival will be at Manchester Cathedral on Saturday 14 September.
Lina Stores – Italian deli restaurant serving homemade pasta and more is heading to Manchester
Daisy Jackson
Lina Stores is set to open its very first restaurant in Manchester early next year, taking its beloved mix of handmade pasta and deli food outside of London for the first time.
80 years after opening for the first time in Soho, Lina Stores is heading north to open a 150-cover restaurant.
Blending coffee shop, delicatessen, restaurant, and bar, the new space will be styled in traditional Lina Stores shades of pastel green hues, warm timber woods, and terrazzo and timber flooring.
You’ll find bespoke marble tables, original vintage Bentwood chairs, dark green booth seating and opaline globe lighting inspired by the original Brewer Street delicatessen.
Diners will be spoilt with an Italian-inspired breakfast menu, featuring dishes like truffle scrambled eggs with toasted sourdough, Greek yoghurt with Italian Macedonia fruit salad, and a selection of breakfast panini.
At lunchtimes and dinner there’ll be antipasti such as ricotta and herb gnudi fritti with Calabrian chilli marmellata, and tuna crudo with capers, pink peppercorn and salsa verde.
Lina Stores Manchester will have the brand’s beloved pasta dishes, such as the 30-egg yolk taglioni with black truffle, and lamb sausage ragu pappardelle, plus new options like lemon sole and potato raviolo.
For secondi (because this is Italy darling, you can have two mains!) there are dishes like chicken Milanese and Luganega fennel sausage.
And for dessert, it’s set to be a feast of Sicilian cannolo (filled with ricotta, pistachio and chocolate) and tiramisu.
Lina Stores – Italian deli restaurant serving homemade pasta and more is heading to Manchester. Credit: Rebecca Hope
In the open-plan delicatessen, you’ll be able to grab filling salads, freshly-made panini, and delicate cakes and pastries.
Shelves will be stocked with Lina Stores Collection pantry essentials, from olive oil to traditional biscotti.
And just next to that will be Bar Lina, serving classic and modern Italian cocktails for aperitivo hour until late at night.
Expect favourites like the bloody martini, Rinomata americano, and the basilico with gin, vermouth, basil and lemon.
The bar will have a versatile wine list from all corners of Italy, including the brand’s own signature collection.
Lina Stores Manchester will be located on Quay Street in the recently-refurbished Quoin building, right opposite the Opera House theatre.
Masha Rener, Head Chef of Lina Stores, said: “We’re extremely excited to be opening in Manchester this spring.
“The city feels like a natural home for us considering the area’s rich history, vibrant culinary scene and lively nightlife, and look forward to sharing our passion of great Italian food and produce with the Manchester community.
“Quay Street is the perfect location for us to do so, sitting right in the trifecta of Spinningfields, St John Street and St Peter’s Square.”