Hospitality has been pleading for over a week with the Treasury to provide additional financial support following weeks of spiraling booking cancellations – and today, at last, Rishi Sunak has responded.
The Chancellor this afternoon unveiled new measures of financial support for the sector in the form of one-off £6k grants for businesses hit by Covid-19, following a week of mounting criticism that saw him accused of not acting swiftly enough and even ‘going into hiding’.
The new measures announced today will enable businesses in the hospitality and leisure sectors to claim a one-off cash grant of up to £6,000 – but many operators seem to feel that this barely scratches the surface.
Sunak has also said the government will be reintroducing the Statutory Sick Pay Rebate Scheme, which enables small and medium-sized businesses to claim government compensation to cover employees’ sick pay.
However, restaurateurs, landlords and other industry experts have been quick to point out that this isn’t really enough to tide over a sector that relies on Christmas takings to see it through into the spring.
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Sacha Lord, Manchester’s Night Time Economy Advisor, has been very outspoken when it comes to fighting the corner of Manchester’s small hospitality businesses – many of whom are facing closure without a significant package of support and are hoping to see further measures such as the return of furlough and business rates relief reintroduced.
Following the Chancellor’s announcement, he was quick to tweet his thoughts on the new package, which boiled down to the succinct summary: “It’s not a package. It’s an insult.”
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We’re providing new support worth £1bn including:
➡️New grants for hospitality & leisure sectors – up to £6,000 per business premises.
➡️Adding £30m to the Culture Recovery Fund to support culture.
Elsewhere, UK Hospitality tweeted their support of the measures, stating: “We’re pleased @RishiSunak has listened to our pleas.
“This is a generous package building on existing support measures to provide an immediate emergency cash injection for those businesses who, through no fault of their own, have seen their most valuable trading period annihilated.”
However, it doesn’t appear that this take has gone down well with the majority of hospitality operators on Twitter – with a torrent of replies to UK Hospitality suggesting many still feel let down and forgotten.
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Scott McVittie tweeted: “Sounds generous for headlines but that barely covers a fraction of the monthly payroll. @UKHospKate this minimises they crisis we are facing”
Marshall Stephens said: “‘Generous’ I lost that much in cancellations last week.”
Whilst Gareth Walters said: “This is the opposite to the reaction I’ve seen across bar/restaurant businesses – no one using the phrase generous”
The Treasury justifies the pitiful level of support because there are "fewer insolvencies" (insolvency rules have been suspended for two years) and "higher vacancies" (there's a recruitment crisis thanks to Brexit) and hospitality has "more cash in the bank" than March 2020. 1/2
£6k isn’t even a weeks trading. We’re drowning. Every day you don’t lock us down but tell people to stay home we haemorrhage money. We can’t send staff home but we bring no money in. We need a furlough scheme and serious guidance so we can plan what to do
Lazy Lounge added, “Without a furlough scheme, £6,000 isn’t enough to get through 5 days let alone what could quite possible be the next few months.
“Madness! Thousands still going to lose their jobs and many businesses going to disappear.”
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Whilst Zoey Clarke said, “6k!? What a slap in the face. That wouldn’t cover the wine order for Christmas. How are you claiming this is generous, will it cover just one week’s salary for an SME?! Rent, tax, lost income. Hopeless. Thank God @Sacha_Lord is here.”
Following a week in which the hospitality industry’s pleas have fallen on seemingly deaf ears, it seems there is more still to be done following these announcements – with many hoping they can continue to pile on the pressure to get more support from the Treasury.
Clearly, more needs to be done in order for hospitality to truly feel supported – especially with reports of further restrictions continuing to loom on the horizon.
Rishi Sunak, however, has said that he thinks the government has responded ‘generously’.
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He told Sky News: “We’ve responded I think generously today.
“The grants that we’ve outlined, up to £6,000 pounds, are comparable to grants that we provided to hospitality businesses when they were completely closed earlier this year so there’s a benchmark for you.”
Feature image – SKY / Albert’s Schloss
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Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
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Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.