Bosses at Manchester Airport have warned that the current queues, delays, and cancellations could continue “for the next few months”.
After what has been a few weeks of travel bedlam at the UK’s second largest airport, that has particularly been impacting travellers this over this past week, with many hit by cancellations due to staff shortages and long waits of up to 90 minutes or more, Manchester Airport bosses have been speaking out to warn that the chaos could continue.
CEO of Manchester Airport Group (MAG), Charlie Cornish, has released a statement this morning on the ongoing matter and has apologised to “anyone who has been affected by the disruption”.
It comes after the Airport’s Managing Director, Karen Smart, stepped down from her role earlier this week after being appointed at the start on the COVID-19 pandemic in 2020, and would be leaving to return to the south of England and “pursue fresh career opportunities”.
It also comes after Manchester Airport has recently cited COVID challenges and staff absences after the aviation sector has “effectively been in survival mode” for the past two years.
Mr Cornish said in his statement that he “wants to be clear” about what people can expect in the next month or two as the Airport “tackles these challenges”.
“The simple fact is that we don’t currently have the number of staff we need to provide the level of service that our passengers deserve and despite our efforts since last Autumn, the tight labour market around the airport has meant we have just not been able to hire people quickly enough to establish a full-strength team.
“Practically, staff shortages mean that we cannot open all the security lanes we need and at times, this results in longer queues than we want to see.
“While we still expect most passengers to get through in less than 30-40 minutes, there will be times over the next few months when waiting times will rise to between 60 and 90 minutes.”
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He also gave an update on the Airport’s current recruitment process and how it plans to deal with the staff shortages in the short term, explaining that: “We are busy recruiting new officers and taking them through the rigorous training and testing needed to work in aviation security and while these vetting processes are rightly demanding, they have made it more difficult for us to recruit the people we need, with more than half of those we offer jobs to finding another vacancy before the process is complete.
“But the response has been positive.
“We have interviewed more than 4,000 people over the last two months, many have already started in the operation, and more than 200 people are currently going through the security checks that are needed before they can start training.
“We expect around 250 new security staff to start in the operation by early May.”
Having resigned to the fact that delays will continue, Manchester Airport has now issued advice to those travelling over the coming months so that people can prepare for the situation as they find it.
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“We understand that people will feel anxious about missing their flights,” Charlie Cornish explained.
“So for now, we are advising passengers to arrive at the airport three hours before their flight leaves, to allow enough time to check-in, get through security and reach the departure gate. If passengers follow that advice, and allow more time than normal, we are confident they will get away on their travels.”
While we are advising passengers to expect longer queues than usual as we continue our recruitment drive, I also want to be clear that a huge amount of work is going into improving the situation in the short-term,” Charlie Cornish concluded in his statement.
“Our focus for the next four weeks is on delivering a more predictable and reliable level of service for passengers.”
Featured Image – MAG
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The Premier League is keeping its crucial cap on away game ticket prices – for now
Danny Jones
The Premier League has announced it is extending its crucial price cap for away games, as the general cost of match tickets continues to creep up all over the country.
Most season card holders, be they here in Greater Manchester or elsewhere, are likely looking at their annual spending going up simply, so steps like these are key in keeping first division football as affordable as possible.
And that’s just the ongoing cost of living, let alone the clubs that are continuing the trend of charging more each year and, unfortunately, even pricing some supporters out entirely.
With that in mind, the news of England’s top-flight sides voting unanimously to keep the £30 cap intact for at least another two years comes as relief to those who spend most of the year putting their hard-earned cash towards following their team home and away.
BREAKING: The Premier League extend £30 cap on away tickets for another two seasons 🚨 pic.twitter.com/L336aZwmn3
Now confirmed to remain in place until the end of the 2027/28 campaign, travelling fans obviously still spend plenty of money on transport and so on every year, but at least they don’t have to worry about rising general admissions.
At least not for the time being…
Writing in a statement, the Premier League said: “Away fans help create the incredible atmosphere Premier League matches are renowned for. Since the cap’s implementation in 2016, it has contributed to attendance at away games increasing from 82% to 91%.”
They also acknowledged the significant and regular funds that supporters still spend on these trips, with plenty of people online also praising the Football Supporters’ Association (FSA), which helped spearhead the campaign over a decade ago.
With so many other obstacles still getting in the way of fans making it to games either at their usual stadium or on an away day – not least of all the constant and increasingly frustrating rescheduling of fixtures – it’s good to see this isn’t an area the Prem are trying to target.
As always, the multi-billion-pound business can always seek out other, newer money spinners, and we’re absolutley certain they will. For instance, there’s at least one happening over in Spain that we’d happily see carried over here.
Following the news, this now means that fans will ultimately have enjoyed 12 back-to-back seasons of the benefit, and long may it continue.
Nevertheless, the biggest barrier for people to watch the beautiful game at its highest level in the UK remains the cost of standard tickets.
The likes of Manchester United, Arsenal, Leeds and more have already let matchgoers know that their season ticket prices will be going up, and the likes of Man City have already seen backlash for increasing rates amid the expansion of the Etihad Campus.
Greater Manchester’s fire service officially rated ‘outstanding’ following inspection
Emily Sergeant
Greater Manchester’s fire service has officially been rated ‘outstanding’.
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has awarded published its latest inspection report, and has awarded Greater Manchester Fire and Rescue Service (GMFRS) two ‘Outstanding’ ratings for the first time in the service’s history.
One ‘outstanding’ rating was given for the preventing of fire and emergencies, and one for values and culture.
Some of the areas of strength noted in the report include outstanding prevention work, acknowledging the service’s innovative partnership activity and targeted risk reduction programmes, and a ‘strong, positive, and inclusive’ culture, with strong communication and a clear focus on values, staff voice, and transparent decision making.
The service was also commended for having high levels of operational preparedness, and ‘effective’ governance and scrutiny, with ‘clear’ performance reporting and strategic direction.
In addition to the two ‘Outstanding’ ratings, inspectors also rated GMFRS as ‘Good’ in seven of the eight other inspection categories – including responding to fires and other emergencies, training and developing the right people with the right skills, and ensuring fairness and diversity across the workplace.
Inspectors also acknowledged the ‘significant capacity pressures’ on fire safety regulation across the UK, and the unique challenges posed by Greater Manchester’s complex and fast-changing urban environment.
“Greater Manchester has a fire and rescue service we can be proud of,” commented Mayor Andy Burnham, as the inspection report was published this week.
Greater Manchester’s fire service has officially been rated ‘outstanding’ following its latest inspection / Credit: GMFRS
“I’ve often said that GMFRS is one of the best services not just in this country, but anywhere. The inspectors’ findings reinforce this belief. I’m pleased that this strong inspection report recognises its outstanding prevention work as part of Greater Manchester’s Live Well approach, its outstanding culture and values, and consistently good performance across almost every other area.”
Chief Fire Officer, Dave Russell, added: “I am really pleased that the inspectors have recognised our progress towards this goal, by awarding us ‘Outstanding’ ratings for the first time in our service’s history.
“I am particularly pleased to have been awarded these for our nation-leading work on prevention, helping us to use our resources in the most effective way, and in our service’s culture, which I made my number one priority when joining the service.”
Emily Sergeant -
8th April 2022 
