Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
Glitzy Spinningfields bar famed for its bottomless deals shuts down
Daisy Jackson
Popular cocktail bar group Banyan has suddenly closed its glitzy bar in the heart of Spinningfields.
The restaurant and bar, which is part of the Arc Inspirations group that also operates Manahatta and Box, has shut down with immediate effect.
A sign has been posted in the window of the Spinningfields site of Banyan confirming its closure.
Banyan opened in 2018 and was the second site for the brand, which has been operating out of the Corn Exchange since 2015.
Inside, the huge 7,000sq ft space was split into spaces for drinking, dining and dancing, including a large mezzanine and a huge white marble bar.
Banyan is famed for its bottomless deals, whether that’s a classic bottomless brunch or their bottomless Sunday roast (endless Yorkshire puddings, gravy, wine, and roast potatoes).
It also offered two-for-one cocktails, all day every day.
The bar stands on the side of Spinningfields, directly opposite The Ivy and alongside The Alchemist.
Banyan in Spinningfields has shut downThe note in the window of Banyan
But now it has permanently closed its doors, thanking people for their custom over its almost-decade in Manchester.
The sign on the door says: “Banyan Spinningfields is now permanently closed.
“Thank you so much for your custom over the years, we’ve loved being part of this wonderful city and have made so many friends.
“Don’t be a stranger, we’d love to continue to welcome you to our Banyan bar in the Corn Exchange. Team Banyan.”
Bangkok Diners Club moves out of Ancoats just months after Michelin Guide win
Daisy Jackson
Bangkok Diners Club, the critically-acclaimed restaurant above the Edinburgh Castle pub, has closed its restaurant space.
The Thai restaurant was added to the Michelin Guide last October, not long after taking over the upstairs of the popular pub.
It also received a rave review in The Guardian from restaurant critic Grace Dent, who said it would be ‘one of Manchester’s hottest dining tickets’.
But now Bangkok Diners Club has decided its time in Ancoats is up, and has closed its beautiful restaurant space with immediate effect.
In an email sent to customers with reservations, they wrote that Bangkok Diners Club ‘sadly won’t be returning to Edinburgh Castle’.
Owners and husband-and-wife team Ben and Bo Humpheys aren’t leaving things there though, announcing plans to move into the Exhibition food hall on Peter Street.
Co-owner Ben Humphreys outside Bangkok Diners Club. Credit: The Manc GroupThe food earned them a place in the Michelin Guide. Credit: The Manc Group
They’ll be joining MoreJoy and pasta concept Anatra in the space, but bidding farewell to their own dedicated restaurant for now.
The email sent to customers reads: “We have just noticed that the system has allowed you to make a reservation during a time that we are closed. We apologise that this has happened.
“Ben and Bo are cooking at Exhibition during 2026 and Bangkok Diners Club sadly won’t be returning to Edinburgh Castle.
“Sincerest apologies for all the inconvenience caused.”
Georgina Pellant -
15th March 2023 
