Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
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Bakery chain Gail’s is attempting to win over Prestwich after spelling mishap
Daisy Jackson
Gail’s has announced a plan to try and make amends with Prestwich after spelling the village’s name wrong on the new bakery’s signs.
The massive bakery chain finally confirmed that it would be moving into the suburb on the fringes of Bury and Manchester, but made a fatal flaw at the first step.
The huge posters are missing the letter ‘T’, instead saying ‘Hello Preswich’.
More than a few eyebrows were raised locally, with people saying it’s ‘not a great first impression for the locals…’.
And now Gail’s is attempting to put things right by offering free tea to Prestwich residents.
In new material released today, they wrote: “Oops… people of Prestwich, we owe you a ‘T’.
“You may have seen how we missed out a ‘t’ in our new bakery signage.
“We’re sorry for the mistake, and to make up for it we’d like to brew you a tea when we open.”
The new advertising has a QR code which people can scan to claim their free cuppa.
Gail’s has also passed its thanks on to ‘local resident Clair’, who actually came up with the suggestion on The Manc’s LinkedIn post here.
With this development, Gail’s has now confirmed it’ll be opening in Prestwich – directly opposite the new Rudy’s – in early 2025, with free tea served then to those who scan the QR code.
Gail’s will hand out free tea in Prestwich to apologise for spelling the village’s name wrongHuge bakery chain Gail’s confirms move to Prestwich – but spells village’s name wrong in signage
Salon Madre – A new tequila bar and pool hall is opening in Manchester
Daisy Jackson
A new tequila bar and pool hall is set to open in Manchester in a couple of weeks, from the same team behind Madre.
The huge new space, Salon Madre, will be serving up the tacos and burritos that have made the Mexican restaurant at Kampus so well-loved.
And all that’s alongside a drinks menu that centres around tequila, including frozen, classic and flavoured margaritas and palomas.
Can’t stomach tequila? There’ll also be wines on draft, Corona and local beers.
The food menu will show off signature dishes like al pastor tacos, with daily rotating specials, plus Gringas, nachos and Madre’s huge burritos.
Salon Madre has taken over a spot just off Kampus’s lush garden that was previously home to a Seven Brothers taproom, right next door to Madre itself.
Salon Madre is a new Mexican pool hall and tequila bar in Manchester. Credit: The Manc GroupSalon Madre is a new Mexican pool hall and tequila bar in Manchester. Credit: The Manc Group
As well as all the Mexican food and drink goodness, the bar will have four pool tables and will be screening Lucha Libre (Mexican wrestling) and American sports.
The dream is to bring the fun and liveliness of a Mexican pool hall to the heart of Manchester, in this beautiful spot right near Piccadilly and Canal Street.
Salon Madre will open on 6 December at Kampus, with bookings for Christmas groups and parties now available.
Georgina Pellant -
15th March 2023 
