Avanti has vowed to “rebuild trust” after it has been controversially awarded a long-term contract to operate the West Coast Main Line.
It comes after the company had previously been given until 1 April 2023 to continue running the route from London to Glasgow, but had been told that it needed to “drastically improve” its services if it was to stand any chance of having the contract extended further beyond that date due to its chaotic past since taking over from Virgin in December 2019.
Despite many customers still expressing discontent with level of services during this time, the Department for Transport (DfT) still went on to award Avanti another six-month contract extension from the start of April onwards after it deemed “significant improvements had been made since October”.
The DfT said its decision at the time followed Avanti being ordered to develop a recovery plan aimed at “addressing poor performance on vital West Coast Main Line routes” – including between Manchester, Birmingham, and London.
And now, it has been confirmed today that the operator has, once again, been given full control of the West Coast Main Line by the DfT.
ADVERTISEMENT
Avanti has been awarded a long-term contract to run the West Coast Main Line / Credit: Avanti West Coast
It’s part of a new National Rail Contract known as the West Coast Partnership (WCP).
According to Avanti, the long-term WCP will commence on 15 October 2023 and will last until 17 October 2032, subject to ongoing approval, and will begin with a core three-year term to 18 October 2026.
ADVERTISEMENT
The DfT says it has worked closely with Avanti to “restore reliability and punctuality to levels that passengers expect” throughout the two contract extensions, and it feels the operator’s performance has “improved significantly” – with cancellations said to be consistently below 3% since March 2023, down from 13% in January 2023, and over 90% of trains now arriving within 15 minutes of their scheduled time, which is improved from 75% in December 2022.
Not only that, but more than 100 additional drivers are also said to have been trained and brought on since April 2022, while improvements to passenger facilities on trains have been too been carried out – including better seats, lighting, and charging points.
The operator has vowed to rebuild the public’s “trust and confidence” / Credit: Avanti West Coast
Transport Secretary Mark Harper has reassured the public that the DfT will “stay in close contact” with Avanti throughout the duration of the new long-term partnership to monitor its performance as it continues its progress to a “sustained recovery” and “increase services over time”.
ADVERTISEMENT
Avanti West Coast’s Managing Director, Andy Mellors, admitted that the last year has been “challenging” for the operator as he thanked customers and stakeholders for their “patience” while commenting on the awarding of the new contract.
“There are still challenges ahead,” he added, “but plenty to look forward to”.
Featured Image – Avanti West Coast
News
Chinatown restaurant issues CCTV appeal after customer literally RUNS away without paying
Daisy Jackson
Noodle Alley, a cosy restaurant in Chinatown, has shared CCTV footage of a customer literally running away with an unpaid bill.
The noodle bar is famed for its spicy dishes, hailing from co-owner Wendy Ren’s native Sichuan province.
It’s become a firm favourite in Manchester’s Chinatown since launching in 2023 – but the team have been left stung by a customer dine-and-dash this week.
And it’s the most literal case of a dine-and-dash we’ve ever seen, with CCTV footage shared by Noodle Alley showing the moment the customer sprints out the door, with impressive speed for a man in sliders.
The video also shows the staff chasing the runaway customer, to no avail.
In a heartfelt statement shared online, Noodle Alley said that ‘every meal matters’ when small businesses like theirs are struggling with rising costs.
They also said that the CCTV has been sent to the police in the hopes of catching the man.
In their full statement, Noodle Alley wrote: “Today, someone ran away from our restaurant without paying.
“This isn’t just about the money. Small independent businesses are already struggling with rising costs, and dealing with people who deliberately run away without paying makes it even harder.
“Every meal, every member of staff, and every genuine customer matters.
“Our team reacted immediately and tried to catch him, but he disappeared within seconds.
“We have a very clear CCTV image of the individual, and all the evidence has been passed to the relevant authorities.
“To everyone who chooses to support small independent businesses like ours, thank you. Your kindness and support help keep businesses like ours going.”
Murder investigation launched after injured woman found dead at house in Bolton
Emily Sergeant
A murder investigation has been launched following the death of a woman in Bolton.
Greater Manchester Police (GMP) explained that officers responded to reports of an assault on Yewdale Avenue in Bolton at around 3:15am yesterday morning (4 August 2026), and when they arrived on the scene, they found a woman who had ‘sustained injuries’ and was unresponsive
Despite the best efforts of emergency services, the woman – who is said to be in her 30s – was pronounced dead at the scene.
A 36-year-old man has been arrested on suspicion of murder and remains in custody for questioning, police confirmed.
Police say they believe this is an ‘isolated incident’ with no wider public threat.
With a murder investigation now proceeding at pace, GMP is appealing to the public for information. They said in a statement: “We understand how troubling this news will be, and whilst formal identification has yet to take place, the believed family are being supported by specialist officers.”
“A scene will remain in place as officers continue the investigation and we will have an increased police presence in the area.
“I’d like to reassure you that this was an isolated incident that is not believed to pose a wider risk to the public, and we currently have a man in custody in relation to the incident.
“I urge anyone who may have information to support our enquiries to please come forward”.
Emily Sergeant -
20th September 2023 
