Eats

Neighbourhood restaurant slams lack of ‘common decency’ after huge booking no-shows

'No call, no email, no notice, no chance of us filling the space'

Daisy Jackson Daisy Jackson - 20th March 2026

A neighbourhood restaurant with rave reviews has been forced to speak out and change its booking system after a huge table didn’t show up for their reservation.

Anello, a pizzeria and small plate restaurant, said that it was left with a large empty table for two hours on a busy Saturday night because a group of 10 people failed to honour their booking.

The restaurant, which comes from the original founders of Rudy’s, said they received ‘no call, no email, no notice, no chance of us filling the space’.

They’d accepted the large booking for 10 people with no deposit, which had always been the system in place.

Anello said: “We’ve always wanted to go off trust when taking bookings for tables. It’s common decency to let someone know you’re not coming – right?

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“Life is busy and plans change and I’ve never been comfortable with the idea of punishing people financially for that.”

However, losing that amount of potential revenue on a Saturday night when the hospitality is ‘in a state’ has left the business with no choice.

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They wrote: “I could bang on and on about the state of the hospitality industry, but we are where we are with that. But with that and the amount of times this has happened, we’re now going to take a booking deposit for groups of 6+.

“Sorry folks. It doesn’t sit quite right but we just don’t have a choice at the moment.”

The Anello team and family outside the restaurant
The Anello team and family outside the restaurant. Credit: Instagram, @anellopizzeria

Anello opened in the heart of Slaithwaite, a pretty town halfway between Manchester and Leeds, back in 2022, taking over a former library.

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Not only does it have serious pizza credentials (again – Rudy’s founders Jim Morgan and Kate Wilson are at the helm), but real local produce credentials too.

A lot of the ingredients used at Anello have been grown in their very own kitchen garden, where they also host occasional open days with wood-fired butties.

And as well as Neapolitan pizza, you’ll find excellent seasonal small plates and starters, plus homemade ice cream.

Their necessary change to their reservation policy has been welcomed by customers.

One person commented: “I think that’s fair and reasonable, it’s not on to ghost a small business like that.”

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Another said: “That’s so frustrating! Deposits are a great idea – will always happily pay a deposit.”

And someone else wrote: “Sorry to hear this keeps happening. Not sure what sort of bubble of ignorance people exist in to not be considerate to providers. Hope the deposit system helps.”

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Featured image: Instagram, @anellopizzeria