Gary Usher has taken to social media to publicly defend a staff member at his Cheshire pub after a customer targeted her with a negative review.
The celebrated chef, who is behind the Elite Bistros group that has restaurants across the north west, said that he would happily be blocking the customers in question from booking in again.
Gary took to X, formerly known as Twitter, to show his support of 21-year-old waiter Jemma, who he said is ‘an absolute credit’ to The White Horse in Churton.
His post was prompted by a one-star review of the pub that was left online, which described Jemma as having a ‘horrible attitude’ and that the service charge added to the bill was ‘incredibly rude, conniving and deceitful’.
The negative review also said the portion sizes and the ‘thimble full of gravy’ served at Sunday lunch were ‘ostentatious’.
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But Gary Usher himself has now waded in and said that he will ban anyone from his pub who is ‘upsetting any of the team here or in any Elite Bistros’.
He added that the guests had been ‘absolutely vile’ to Jemma during their visit.
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Food at The White Horse at Churton, a Cheshire pub opened by Gary Usher. Credit: The Manc Group
As well as encouraging social media users to compliment Jemma – ‘an absolute credit to The White Horse, to her parents and to the hospitality industry’ – he then made sure to offer her tickets to the pub’s next guest chef night.
Gary wrote: “Gary here. Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly.
“It’s music to my ears when arseholes end a review saying they won’t be returning but I like to call them to confirm.
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“Now let’s quickly compliment Jemma because at 21 years old she’s an absolute credit to The White Horse, to her parents & to the hospitality industry. Jemma I’m sorry these people upset you yesterday & on their behalf instead of working the next guest chef night you can have two tickets to come & enjoy it instead. Much love from us all here at The White Horse X.”
Gary here, Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly. It’s music to my ears when arseholes end a review saying they won’t be… pic.twitter.com/xO5RXg5WA3
— The White Horse Pub (@TheWhiteHorsePu) April 8, 2024
He then added: “Just for more context. My reaction is nothing to do with the ‘review’. The ‘guests’ were absolutely vile to Jemma yesterday.”
One person has replied: “As someone who was looked after by Jemma in the pub I can say that this is bollocks. Jemma was wonderful, polite, professional, enthusiastic. She was and is everything good about hospitality and a massive credit to you all at Elite Bistros, especially in The White Horse.”
Another wrote: “Jemma has served us the last couple of times we’ve visited and has been absolutely brilliant. I hope she doesn’t take to heart what this post says because it is so far wide of the mark.”
And another said: “Makes my blood boil when people think it’s OK to be rude & abusive to FoH staff & to treat them like personal skivvies rather than fellow humans. Once again Gary @GaryUsher_ your leadership & support of your staff are inspirational. Hope Jemma has a great time at guest chef night.”
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I went to The White Horse for dinner last evening. The food and the service (from Gemma) was absolutely wonderful and the gravy certainly was not a “thimble full”. pic.twitter.com/daHHVr4vWb
The original reviewer had written: “After trying The White Horse Churton once again for Sunday lunch, it ended up being just as miserable. A lot of hype about how well it performed as a Gastro Pub etc but once again the reception from staff was poor.
“Jemma was our server and she coincidentally served us on our first visit an equally horrible attitude and my specific issue is trying to add a service charge on to the bill without showing a receipt. Incredibly rude, conniving and deceitful.
“I thankfully asked for clarity and a copy of the receipt only to be shown the same receipt before the voucher was deduced but after much discussion and attempted confusion she reluctantly went to the bar the 3rd time to remove the service charge.
“I do not feel bad removing this whatsoever as the service did not warrant an extra charge, the food was nice but the portion size and additional charge for gravy when you get a thimble full on your meal initially is ostentatious. As previously mentioned by others, we will not be returning and we will not be recommending. What a shame.”
Manchester’s viral sandwich shop Ad Maiora is selling HUGE butties for only 9p through Deliveroo
Daisy Jackson
Ad Maiora, the Italian sandwich shop that’s loved by Manchester City stars (and everyone else who’s sunk their teeth into one), is selling butties for only 9p this week.
The local business is famed for its authentic sandwiches filled with quality imported Italian ingredients, and for its super-sized versions of its delicious lunches.
And this week only, you’ll be able to pick up a hefty sandwich, called the Scran-wich, for only 9 English pence.
The limited-edition Schiacciata will have nine different components and weighs in at a whopping 500g (though it’s nothing on their 1kg beast we’ve tried before…)
Owners and couple Enrico and Daniela have spent weeks developing the perfect balance of flavours.
Each ingredient is sourced in Italy but inspired by places and sayings from Manchester.
So you’ll find spicy ‘supersonic’ salami, nowt better N’duja, mozzarella ‘footballs’, sliced Haçienda heritage tomatoes, ‘r kid Italian wild rocket, 0161 olives, lashings of mad fer it mayonnaise, ‘buzzing bee’ basil leaves and ‘let’s ave it’ red onions – all sandwiched between fresh homemade Scran-worthy Schiacciata bread.
The Scran-wich and its 9p sale have been created to celebrate Deliveroo’s ninth birthday, and there’ll be 300 available to order through Deliveroo.
The limited edition 9p ‘Scran-Wich’, available at Ad Maiora in Manchester through Deliveroo. Credit: Deliveroo/Dominic LipinskiAd Maiora is one of Manchester’s best sandwich shops and loved by celebs and locals
Enrico and Daniela, owners of Ad Maiora, said: “We’ve had so much support from the local community since we launched, so we were very excited when Deliveroo asked us to create a special Ad Maiora sandwich dedicated to the city of Manchester in celebration of their 9th birthday.
“We hope our customers love the limited-edition ‘Scran-wich’ – we’ve really enjoyed creating a sandwich that celebrates our city which makes this SUPER limited edition and special!”
Steffi Morel, Deliveroo city manager for Manchester, said: “It has been an absolute honour connecting Manc foodies to the best local restaurants at the click of a button for the last nine years.
“To celebrate, we’ve partnered with one of Manchester’s new local favourites, Ad Maiora, who’ve created the ultimate birthday ‘Scran-wich’, which pays homage to the city with every delicious bite! Deliveroo customers will need to be quick, as there are only 300 available!”
Ad Maiora’s Scran-wich is available for just 9p from Tuesday 30 April until Thursday 2 May through Deliveroo.
Medlock Canteen receives rave Guardian review from Jay Rayner just one month after opening
Daisy Jackson
Medlock Canteen, a new Manchester restaurant, has received a rave review in the Guardian just weeks after it opened.
National critic Jay Rayner has heaped praise upon the restaurant at Deansgate Square, describing it as ‘so special’.
The restaurant only opened its doors at the end of March, taking its inspiration from opposite sides of the pond – the laid-back style of American diners and the hospitality of Parisian bistros.
Rayner said it’s ‘a welcome haven for all’ and applauded its menu packed with ‘appealing, familiar dishes that are the best versions of themselves’.
Medlock Canteen comes from the team behind Madre (the Mexican restaurant at Kampus) and Belzan (one of Liverpool’s top restaurants).
But unlike those two restaurants, things are much simpler at their newest venture – this is a restaurant where you can order a fried egg with any meal, drink bottomless coffee, and even order the day’s ‘staff dinner’ for just a tenner.
Rayner dedicated almost an entire paragraph of his review to Medlock Canteen’s gravy (‘dark and sticky and deeply savoury’), which he said is so good you should just ‘order that and pour it over everything. Pour it over a friend’.
He also waxed lyrical about their rotisserie chicken (there are rows of the things rotating in the city’s first in-restaurant rotisserie chicken oven), of which he said: “It is everything those words promise and don’t always deliver. No special rubs or sauces. Just roast chicken, rested long enough for the meat to start shrugging itself off the bones. The skin is crisp and salty.”
Inside Medlock Canteen in Manchester, which just received a rave review in The Guardian. Credit: The Manc Group
Other dishes that were celebrated in the Guardian’s review of Medlock Canteen included a rhubarb pie, charcoal-grilled fish of the day, duck rillettes and pistachio frangipane tart.
The restaurant itself said there were ‘happy faces’ after the review was published over the weekend.
Medlock Canteen wrote on Instagram: “Manchester may be grey this Sunday, but let us tell you, there are a few happy faces both on and behind the scenes as we enjoy our morning brew, reading through the kind words of @jayrayner1 in the @guardian.
“Thanks go to our team and our guests for all the hard work, dedication, and pure passion that has made Medlock Canteen ‘a welcome haven for one and all.’
“Anyway, enough of that. Just another day. Just another ‘set of appealing, familiar dishes that are the best versions of themselves.’
“Caution: gravy jus may be thrown. Let Sunday service commence.”
Daisy Jackson -
9th April 2024 
