Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
A fancy new pizzeria has opened in Manchester serving posh pizzas and seasonal sharing plates
Clementine Hall
If you’ve ever wanted a pizza with smoked eel on, then you’re in luck.
Introducing Proloco, the brand spanking new restaurant from chef Richard Carver, founder of Honest Crust Sourdough Pizza, and Dan Hope, co-founder of Manchester club Rainy Heart.
Located in One Port Street over in Ancoats, this isn’t your bog standard pizzeria – this is lavish.
Here you’ll find a weekly rotating selection of 18-inch pizzas and sharing plates all made with the very best local produce imaginable.
Forget your bog standard pepperoni slice, on the menu here you’ll find a porchetta pizza with shishito peppers and Cornish kern, a charred greens pizza with sugar snap peas and anchovies, and our personal favourite – a smoked eel pie with lemon basil and pine nuts.
There’s also a tomato butter pie, which features slithers of butter in place of your usual mozzarella.
And if you just can’t decide, you can have your pizza as a half-and-half of flavours.
Sharing plates include tomatoes with lardo, roasted beetroot and a crispy egg with mortadella and fennel.
A half-and-half pizzaBeautiful interiors of ProlocoThe butter pie pizzaSmall plates, wine, and £7 negroniProloco opens on Great Ancoats Street in AugustScoops of homemade gelatoProloco’s open kitchenThe eel pizza at Proloco
A real selling point, though, is the £7 negroni alongside a selection of honest wine and carefully chosen beer from local suppliers as well as an aperitivo list.
The interior is simple, but beautiful – a colour palette of butter yellow, blue, and huge burgundy speakers to match the chairs that invite you to sit at long banquet-worthy tables or in front of the many windows.
Richard will be calling on his longstanding relationships with producers across the North West (and beyond) for his ingredients, from flour grown and milled in the Lake District, vegetables from Cinderwood Market Garden and Organic North, artisanal charcuterie and cheeses from Somerset, and the best tomatoes and oil from Italy.
He said: “Proloco is about cooking food I genuinely love with the best people and produce around me.
“I want it to feel effortless – warm, a little bit fun, and always worth coming back to.”
Proloco will officially open its doors on Great Ancoats Street on Wednesday 26 August.
Team behind award-winning cocktail bar Stray to open second Manchester bar
Daisy Jackson
The team behind Manchester’s award-winning cocktail bar Stray have announced a second bar is on the way.
Bar Dos will be an all-new neighbourhood bar, promising to be the ‘tearaway younger sibling’ of Stray.
You can expect everything from pints of Stella to refined cocktails, plus DJs all weekend long.
Set to open very soon, with a September launch pencilled into our diaries already, Bar Dos will be joining a couple of other big names in a new building on Great Ancoats Street.
They’ll count Proloco and Osma as neighbours once all three ventures are up and running this year.
Stray first opened at Mackie Mayor back in 2023, and shot into the UK’s Top 50 Cocktail Bars just over a year later.
Bar Dos will open in Manchester in SeptemberBar Dos is the second site for Stray
There, it occupies a beautiful corner unit with huge windows, and an outside terrace, perfect for sipping on their best-selling cocktails like their tomato vine margarita and their Fanta Limon (a boozy version of everyone’s favourite balcony tipple).
Now ready to launch a second site, the team will soon open Bar Dos, which will be a late-night, music-focused neighbourhood bar.
DJs already announced, along with renowned artists who have curated playlists, include Space Afrika, Chunky, Private Joy, Konnie Kon of Children of Zeus, and Stray residents Rhod Parry and Stu Richards.
Bar Dos will open on Great Ancoats Street this September.
Georgina Pellant -
15th March 2023 
