Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
A tiny new train station pub is set to open at Manchester Oxford Road
Daisy Jackson
A tiny craft beer pub is set to open at Manchester Oxford Road, making all those inevitable train cancellations a little sweeter.
The new boozer will come from the same team behind some of the UK’s best train station pubs, who already have bars at Manchester Piccadilly and Manchester Victoria.
A licensing application has now been submitted by Bloomsbury Leisure Holdings Limited to take over the former cycle hub at Manchester Oxford Road.
The small building is directly opposite the entrance to the busy train station on the southern side of the city centre.
If approved, it will be the third site for the pub group in Manchester.
They already operate the Piccadilly Tap, that two-storey beer bar on Piccadilly Approach with a heated rooftop space and outdoor patio.
The team are also responsible for the more recently-opened Victoria Tap, which took over the former bin store at Manchester Victoria.
That particular pub has a heated beer garden constructed just inches away from where the trams tootle past and has a departures board where time is measured by pints (got 10 mins til your train leaves? That’s one pint, sir!)
As for the Oxford Road Tap, a new account on X appeared a few weeks ago that appears to confirm the imminent arrival of a new pub.
The Oxford Road Tap have applied to have opening hours through to half-past-midnight Sunday to Thursday, and until 1.30am on Fridays and Saturdays.
They teased a mocked-up photo of posters outside the station with the new pub logo, plus a slogan of ‘Great beer is just a few steps away…’
They later shared ‘Triple threat incoming’ with all three pub brands lined up as a deck of cards.
Northern Quarter favourite Pie and Ale has sadly closed down
Danny Jones
Beloved Northern Quarter eatery and pub Pie and Ale has sadly and quietly closed its doors this week in yet another gutting bit of news for the Manc hospitality sector.
Known for its legendary homemade pies, great selections of ales, craft beers and lagers, not to mention a great little pub when it comes to watching live sport, it’s long been considered an NQ institution.
Unfortunately, however, as confirmed by a sign posted in the window, Pie and Ale has now closed for business after more than a decade.
Safe to say, we’re absolutely gutted, as we’re sure everyone else is.
Credit: The Manc Eats
While no official announcement has been made on their social media as yet, which will no doubt receive love and sadness from its loyal following, the sign in the window simply reads: “Pie and Ale has unfortunately ceased trading. Apologies for any inconvenience.”
The local favourite which was always hailed for being great value for money – celebrated especially for its popular pie and a pint for under a tenner deal – also served up great nibbles and light bites as well as dessert specials.
Although the Lever Street spot previously shut down for a short spell back in 2018 due to what they labelled as “unforeseen circumstances” before reopening just two months later, this latest update looks pretty definitive.
Sister-site Bakerie also ceased trading back in April 2019, with husband and wife founders, Alyson Doocey and David Cook, admitting that all independents had been “feeling the squeeze”.
While we have few other details at this stage, it does look like Pie and Ale has indeed closed down for the foreseeable future.
A mainstay on our list of the best pies in Manchester since day dot and just the latest in the list of losses in 2024 so far, they will be sorely missed.
We sincerely hope this is like last time and will keep our fingers crossed that we see the pie pros and expert pourers back in business at some point.
Georgina Pellant -
15th March 2023 
