Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
A restaurant in Ancoats is serving up plates of crispy fried squirrel
Georgina Pellant
A Manchester restaurant is serving up plates of crispy fried squirrel – and their customers absolutely love it.
Taking game dishes to a whole other level, the wild crispy buttermilk fried squirrel at Ancoats restaurant Street Urchin comes served atop a creamy pulled ham hock cassoulet, with hazelnut bread croutons and nettle pesto and costs £22.50.
Sourced from their game supplier in Cumbria, it might sound nutty but owner Rachel Choudhary told The Manc that the dish has proven incredibly popular – and that the team has been ‘really surprised’ at how much of a hit it has become with customers since adding it to the menu.
She said: “We were looking for something new for the game options on the menu. Kev was speaking to our game supplier and randomly asked if he had any grey squirrels. Happily, he did.
“The whole team tried the dish the day it went on and the majority thought it was really good.
Wild crispy buttermilk fried squirrel with creamy pulled ham hock cassoulet, with hazelnut bread croutons and nettle pesto. / Image: Street Urchin
Image: Street Urchin
“We weren’t sure if it would sell, but have been really surprised. So many people have tried it and given good feedback. We’ve recommended that they eat it like chicken wings and pick it up, that way you get most of the meat.
“I’d never tried squirrel before and I absolutely loved it, it has great flavour, rich buttery texture, and it’s wild, free-range meat.”
The gray squirrel currently has an estimated population of 2.5 million in the UK according to the Game and Wildlife Conservation Trust and is considered a good sustainable alternative to factory-farmed meat.
It is legal to control grey squirrels by shooting or trapping them in the UK in a humane manner and even helps protect the UK’s endangered native red squirrel population.
Whilst some might find the idea of eating squirrels a tad unappealing, many chefs argue it is better to eat them when culling as it means the meat does not go to waste.
Fresh clams, homemade chorizo, fennel and white bean cassoulet, garlic crouton. / Image: Street Urchin
Whole red mullet, warm red pepper and olive salsa, battered potato scallops. / Image: Street Urchin
English market diner Street Urchin was first opened on Great Ancoats Street in 2019 by husband and wife team Rachel and Kevin Choudary.
Prior to opening in town, the couple ran The Victoria in Altrincham for eight years before deciding that it was time to move on.
Their Ancoats market diner has made its name on being one of the few city centre restaurants specialising in fresh fish, with everything from clams and mackerel to cured chalk stream trout, king scallops, and whole grilled red gurnard regularly available on the menu.
Whilst the fish board is the main attraction, however, there are other dishes to explore on the daily-changing menu too – with game meat a popular choice whenever it is in season.
Featured image – Street Urchin
Eats
Gary Neville comes to woman’s rescue at Manchester restaurant Fazenda
Georgina Pellant
Gary Neville has proven himself the utmost gentleman after coming to the rescue of a disabled woman who was struggling to walk to a restaurant in Manchester on Mothering Sunday.
The football pundit spotted Ann Knowles, 67, struggling to walk to Brazilian steakhouse Fazenda in Manchester’s Spinningfields and took it upon himself to come to her aid.
After approaching her and offering a lift, the former Manchester United star helped her into his car and then provided door-to-door service to the restaurant, walking her the last part of the way.
Ann had been on her way to meet daughter Samantha Ward, who was inside the restaurant when she received a phone call to tell her how the ex-footballer had saved the day.
She told BBC News: “I was upset thinking we’ll have to forget dinner, but then my daughter rang and said ‘it’s ok Gary Neville the footballer is taking her’ and I was like ‘what?'”
Image: Fazenda
Image: Gary Neville
“I said the actual footballer? Where did he come from? And she said he just appeared out of nowhere, obviously saw them struggling and said ‘you need help’.
“So he physically picked her up and gave her a lift to the door in this car.
“He delivered her to the restaurant and saved Mother’s Day.
Georgina Pellant -
15th March 2023 
