Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
The UK’s best kebab is coming to Manchester as legendary shawarma bar announces Deansgate site
Clementine Hall
A brand-new shawarma bar is set to open its doors in Manchester this summer.
If you’re ever across the Pennines over in sunny Leeds, then you will have most likely heard of SQEW – a modern Lebanese-inspired eatery that has established itself as a cult-favourite amongst locals.
And it’s not just those Yorkshire folk who think it’s great, SQEW has recently been scooping up the accolades including most recently, Deliveroo’s Best Kebab of 2025.
The rumour mill has been turning for quite some time now but luckily for us they are in fact true, SQEW will be bringing its bold, elevated take on the kebab to 75 Deansgate, taking over the former Rola Wala site.
Images: The Manc Group
From humble beginnings to national recognition, SQEW was founded in 2015 by passionate chef and founder Mitch Renshaw, who wanted to give the often-overlooked kebab the love it truly deserves.
What began as a single idea serving slow-cooked meats and house-made sauces quickly boomed into a local sensation, eventually landing a permanent home in 2021 on Leeds’ Boar Lane.
Customers can expect a menu rooted in Lebanese flavours with a modern twist, all served with good old fashioned northern hospitality.
Image: The Manc Group
Speaking about the expansion, Mitch Renshaw, Owner and Founder of SQEW, said: “Were absolutely thrilled to announce our move over the pennies. We’ve been searching for the perfect site since 2023, and when we came across 75 Deansgate we jumped at it. We have a few surprises up our sleeves for Manchester and can’t wait to reveal more.
Having spent the last few weeks in Manchester, I’m brimming ear to ear, the people, the culture, the operators, we just can’t wait to be part of it.”
The new site will feature an all-day shawarma bar concept with seating, takeaway, and delivery options – so you can get your SQEW fix however way you want it.
We’ll keep you updated with more details in the coming weeks, but you keep an eye on SQEW’s socials for more sneak peeks.
Bundobust and Madre announce bold new Indo-Mexican collaboration
Clementine Hall
Two of Manchester’s best-loved casual dining spots are joining forces for a limited-edition collaboration.
Bundobust and Madre will be teaming up this summer to create a menu inspired by two world-famous street food cultures – India, and Mexico.
The Indo-Mexican menu will feature dishes like ‘Naanchos’, and plenty of other Desi-flavoured Mexican dishes.
It’ll be mashing up iconic ingredients, techniques, and flavours, with a menu of brand new spice-packed dishes and cocktails combining Desi and Mexican influence.
So, what can we expect?
Mexican street food classics chimichanga and quesadillas get the Desi treatment, while Bundobust’s Indian street food favourites like chaat get a little Latino heat.
All paired with spicy summer-time cocktails, as a homage to Mexican drinking culture, plus the return of Bundobust Brewery’s new golden Cerveza, SANJA Mexican Lager.
We can’t think of a better place to spend our summer evenings to be quite honest.
On the menu there are crunchy Indo-Mexican ‘naanchos’, topped with salsa verde, crema, tamarind, onion, coriander, and a punchy pickle masala.
Madre and Bundobust are teaming upNaanchos, from the Bundobust x Madre menu
There’ll also be a ‘Tikkadilla’ – a corn tortilla packed with oyster mushrooms, red tikka sauce and Oaxaca cheese, with a side of desi birria sauce for dipping.
That’s alongside masala chimichanga, birria-ani, and corn chaat.
Then you can wash that down with a cashew colada, an avocado lassi, spicy mango margs and loads more.
The Indo-Mexican menu will be available at all Bundobust and Madre locations from Monday 14 July until Sunday 17 August 2025.
Georgina Pellant -
15th March 2023 
