A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Legendary city centre boozer named one of the best beer gardens in the UK
Daisy Jackson
No phones, cheap pints, and bags of sunshine – that’s the USP of Sinclair’s Oyster Bar, and now it’s earned itself the title of being one of the UK’s best beer gardens.
This legendary local pub has placed in an impressive eighth place on a new list of the nation’s top outdoor watering holes, beating beachside boozers and countryside pubs.
Sinclair’s Oyster Bar is the only Greater Manchester pub to make the new list published by Big 7 Travel.
They celebrated it for its ‘old-school pub characteristics’, which is a pretty fair summary of this local legend.
As well as a strict no-phones policy, encouraging its inhabitants to keep devices in their pockets and have a chin wag over a Taddy Lager instead, the pub is also serving pints at some of town’s most old-school prices.
This is one of the few places in town where you can still get a pint for less than a fiver, with its humble selection of beers and stouts priced from £3.50.
It’s also cash-only, and housed in a fascinating building that dates back to the 18th century – though it didn’t always stand in its current location on Exchange Square.
The pub has actually been rebuilt twice – once in the 1970s, being raised up by five feet to match new street levels during the construction of the Arndale Centre; then again in 1996 after the IRA bomb.
The 3000-pound bomb that changed the face of Manchester left the little pub with only minimal damage, but left it (and its neighbour, the Old Wellington) in need of a new home.
Sinclair’s in Manchester has been named as having one of the best beer gardens in the UK
So these centuries-old buildings were popped up on stilts and moved 300m down the road, meticulously reassembled over 11 months like a giant LEGO set to form the new square beside Manchester Cathedral.
You can read more about Sinclair’s Oyster Bar’s fascinating history HERE.
As for the present day, the pub’s suntrap outside terrace is forever heaving on match days, when football fans from across the globe pack around its picnic tables.
Big 7 Travel wrote: “Known for its old-school pub characteristics, including being cash-only and a no-phones policy, this historic pub – whose origins date back to the early 18th-century – is well known for serving cheap and easy-drinking Sam Smith’s beer, making it the perfect spot to socialise with friends in the city.
“The beer garden is also a complete suntrap, so when the sun’s shining in Manchester, there are few better places to spend an afternoon than Sinclair’s.”
It has placed in the top 10 of the guide’s list of 30 beer gardens in the UK, which has also named a couple of spots in the Lake District and Peak District.
Lavish Gay Village restaurant MAYA has announced its closure after just two years
Daisy Jackson
MAYA, a restaurant that was delivering refined dining in the Gay Village in Manchester, has announced its closure after just two years in the city.
The luxury three-storey restaurant opened in 2024, transforming a former warehouse building on the corner of Chorlton Street and Canal Street.
MAYA made its way into the Michelin Guide just two weeks after opening – though subsequently dropped off the prestigious list.
But now it’s the end of the road for this ‘bold and ambitious project’, with owners confirming today that its final service will be this weekend.
They wrote that ‘this has not been an easy decision’ but the restaurant is faced with an ‘increasingly challenging backdrop’ that is making the outlook for an independent businesses like MAYA ‘increasingly difficult’.
Inside the ground-floor brasserie, diners had beautiful views down the iconic cobbled canalside street.
Then downstairs below ground level lay the main dining room, filled with luxury touches like blue velvet and brass, plus a huge central marble-topped bar.
There was even a ‘secret’ hidden lounge bar below the main dining room too, with a strict no-photos policy.
MAYA Manchester has announced it closureThe Canal Street restaurant opened in 2024
MAYA’s full statement reads: “After careful consideration, we have made the difficult decision to close MAYA Manchester, with our final service taking place this weekend.
“This has not been an easy decision. Over the past year, and especially in recent months, we have made strong and encouraging progress, but against an increasingly challenging backdrop for hospitality and small, independent brands.
“It has become clear that, looking ahead, the outlook for businesses like ours is increasingly difficult and not sustainable in its current form.
“Our immediate focus is on our team, and they have been kept updated throughout this process so they can consider their options and make necessary plans. Our focus now is on supporting the team through the coming days and ensuring everyone is paid properly. We want to thank every member of our team, past and present, who helped shape MAYA and contributed to its story.
“We would also like to thank our guests, collaborators, performers, DJs, suppliers and wider Manchester community who supported MAYA over the last two years. Whether you joined us for coffee, cocktails, celebrations, late nights or something in between, thank you for being part of it.
“MAYA has always been a bold and ambitious project. We have been proud to see it evolve, particularly in recent months, and we are proud of the moments, friendships and memories created within our walls.
“As we approach our final few days, we remain focused on giving our guests and community the experience they know us for. We hope many of you will join us before our final service, as we celebrate this chapter together.”
The Manc -
14th July 2020 
