An allergy sufferer from Manchester was left to eat a Sainsbury’s meal deal whilst out to dinner with friends, after being refused service by a local restaurant on account of her food allergies.
Despite having already signed an allergy waiver at the eatery and travelling home to get her EpiPen, at a personal cost of £16 in taxis, Megan Seymour, 22, was ultimately left to fend for herself during a recent visit to glitzy Salford sushi restaurant Firefly.
The vegan communications advisor from Manchester is used to being asked by staff about her allergies when dining out but said on this occasion she was made to feel like she had ‘a contagious disease’ after the trip to the glamorous sushi joint, reports Lydia Patrick.
“For someone who has dealt with serious issues with eating this entire experience was rather traumatic. I was made to feel as though I couldn’t eat and was unwanted as a customer”, she told The Manc.
All began well, with the group ordering cocktails and admiring their surroundings before being asked by their server if anyone had any food allergies – a textbook procedure.
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Megan explained that she was seriously allergic to both nuts and fish, and, as part of FIrefly’s procedure, she was then asked by their server if she had her EpiPen. She did not.
“I had left it in another bag at home which was admittedly a silly mistake and agreed I would go and pick it up,” she said.
Whilst she left to make the 30-minute round trip home to collect it, the rest of her group were told they could order while they waited – only to be informed shortly after by another team member that they would have to wait until Megan had shown her EpiPen.
£16 in Ubers later Megan returned, armed with her EpiPen, and signed a waiver stating that even though Firefly had done everything they could, there remained a risk of cross-contamination and trace ingredients.
In the case that Megan did have an allergic reaction, the restaurant would not be liable.
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Megan and her friend Mitchell, pictured during their visit to Firefly restaurant. / Image: Lydia Patrick
With the whole group hungry and eager to eat at this point, orders were placed – with Megan opting for three vegan dishes from a special allergen menu in order to be extra careful.
Twenty minutes later, the group was approached by another member of staff and informed that Megan would not be served after all.
Firefly’s staff said this was due to the fact that the food had been in contact with seaweed, and she was told: “seaweed may contain fish.”
Megan felt confident that she would be fine, having eaten seaweed many times before whilst traveling around Asia, but the restaurant would not concede.
By way of apology, the staff offered her a complimentary cocktail, which she accepted, but after watching her friends enjoy their food whilst eating a Sainsbury’s meal deal herself she ultimately left feeling disappointed.
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This sour taste was not helped by the addition of a service charge on the bill, which the group of diners contested and was ultimately removed by staff.
The bill from Megan’s visit to Firefly included a service charge. / Image: Lydia Patrick
Megan said: “I was made to feel as though I was an issue, that my allergies made me a nuisance and an inconvenience to them.
“I genuinely was made to feel like I had a contagious disease and was looked down upon.”
What’s more, it does not seem that the incident at Firefly was a one-off as a number of customers have reported similar experiences.
A week after Megan’s ordeal Kay, a dental nurse from Manchester, reported having a similar experience.
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Whilst dining out with friends for a birthday celebration, the dental nurse – also a vegan – informed their server when asked that she had a mild allergy to prawns which causes her tongue to swell slightly.
She had already taken antihistamines as a precautionary measure and explained, after being asked to show her EpiPen, that her allergy is not severe enough to warrant one.
She also offered to sign a waiver taking full responsibility if she were to have a reaction after dining from the restaurant’s plant-based menu, but says this was refused by staff.
The dental nurse said: “I’ve never in all my life been treated like that. I just wanted to cry, I couldn’t sit there and watch all my friends eat. It made me feel so small.
“They even locked the door near where we were sat as if we were going to run off without paying the bill.”
Kay was given three complimentary cocktails by way of apology and managed to sneak some vegan food from her friend’s plate, but ultimately left hungry and upset by the experience.
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Reviews on the restaurant’s TripAdvisor page also point to this being a recurring issue.
Image: TripAdvisor
In a recent review, entitled ‘Horrific with Allergies’, customer Megan N writes: “Never felt so uncomfortable in a restaurant ever. They have no care for the customers, they only want to cover their own backs if something did happen.
“The processes they were following made me think that someone had died from an allergic reaction here and they couldn’t face this happening to them again.”
Firefly restaurant owner Christian Coates said in a comment: “At Firefly we care about our guests’ safety and experience whilst dining in the restaurant. As part of our procedure for any visitors with allergies we would only ever serve food if we thought it was safe to do so.
“Every allergy is different, the circumstances and risk levels are different, but we have to follow a process, so we take any allergy incredibly seriously.
“If this has been received or interpreted as a negative experience then it’s only in place to protect the well-being and safety of the customer.”
Feature image – Firefly
News
A Salford student has made history as BBC Radio 1’s newest presenter
Danny Jones
A University of Salford student has made history after becoming the latest radio presenter for mainstream national station BBC Radio 1.
And he’s only 20 years old.
Matt Hallsworth from Harleston in Norfolk has become the first ever Salford student to sign a contract with the station whilst still studying, and is now set to join fellow alumni such as Vicky Hawkesworth and Katie Thistleton in working for the BBC’s biggest radio station.
If that isn’t hitting the ground running in your career, then we don’t know what is.
👏 We are delighted to share that BA Television and Radio Production student Matt Hallsworth has made history as our first current student to sign as a presenter for @BBCR1!
— School of Arts, Media & Creative Technology (@UoS_ArtsMedia) March 27, 2025
Set to host the spin-off online stream ‘Radio 1 Anthems’ – available via BBC’s digital Sounds platform, which hosts live and pre-recorded broadcasts, podcasts, music playlists and more – Hallsworth will be taking charge of several shows in the coming weeks.
The BA Television and Radio Production student, who is currently Head of Radio at the University’s in-house station Shock Radio, has already won a number of awards in his fledgling broadcast career and is now set to present a total of 16 shows through next month, starting from 8am on Tuesday, 2 April.
Matt has already had a glimpse of life at the BBC, having joined in as one of their Christmas Presenters back in December; he won the coveted slot after being crowned winner of ‘Best Presenter’ at last year’s Student Radio Awards (SRAs) and was the youngest out of a total 27 guest hosts that got the chance.
In addition to that accolade, he also collected the Gold Award for ‘Best Chart Show’ at the 2024 SRAs, with his on-air partner and fellow student Issy Brand also joining him in earning the title of ‘Best On-Air Team’ for the second year in a row in the International Student Broadcasting Championship.
Since then, he’s already enjoyed experience as a freelance presenter for nearby Hits Radio, working and is now the lead host officer for The Student Radio Association’s annual conference over in Salford.
Speaking on the unbelievable opportunity, the rising radio star said: “I am so excited to be joining the BBC Radio 1 Anthems family across April! Since the stream’s launch in October, it’s been evident the BBC is using it as a platform to nurture new presenters, and I feel thrilled to be able to join that.
“I was working on some university assignment work in January when I got the text and call from Aled [Hayden Jones, Head of Station at BBC Radio 1], with feedback from my Christmas show and offering the opportunity.
“The shows have the best playlists, full of songs that I grew up with, forgot about, and play anyway. I can’t wait for people to hear them.”
As for UoS‘s Programme Leader for BA TV and Radio Production, Louise Ready-Syrat, she says: “I’m hugely proud and pleased for Matt, he is such a lovely person and a huge talent that will be amazing in every capacity.
“Watching his development over his time with us on the BA Television and Radio Production course has been a privilege and a real inspiration to his fellow students.
“Always quick to help out on our Open Days, award shows and as Head of Shock Radio, he has proven himself to be a true professional and a genuinely great guy! Super pleased for him, he will smash this!”
Lyndon Saunders, Senior Lecturer and Subject Group Head for Broadcast Media, went on to add: “As soon as we heard Matt take to the student airwaves at Salford, we knew he would be snapped up by somebody big before too long. It’s just amazing to discover that he’s going national on BBC Radio 1.
“He’s so hard working, so determined, but so humble about his on air talent. I’ve worked with Matt in a producer capacity as well and he has an incredible work ethic – a gift for the journalism and storytelling side of radio too. In short, radio is in his veins, and we’re thrilled he’s making his dream a reality.”
You’ve done your department, Salford and Greater Manchester as a whole proud, Matt – we look forward to hearing you on the airwaves for years to come!
As far as universities go, UoS continues to be a brilliant proving ground for up-and-coming media talent.
Boy, 14, dies after e-scooter crash in Manchester
Daisy Jackson
A teenage boy has died a week after a horror crash involving an e-scooter in Manchester.
An electric scooter with two 14-year-old riders was travelling through Wythenshawe when it collided with a car, coming to rest on a third vehicle.
Tragically, a week after the crash, one of the teenage boys has died from his injuries.
The other rider didn’t receive any serious or life-threatening injuries.
The collision occurred at a junction in the direction of Southmoor Road on 19 March at around 4pm.
Police are now investigating the incident and appealing for any witness to come forward.
Detective Constable Steven Pennington, from GMP’s Serious Collision Investigation Unit, said: “A young boy has tragically lost his life following this collision and our condolences are with his family and friends.
“Our work into the circumstances of the collision is still ongoing and we continue to ask anyone with relevant information to please get in touch with us as we continue our work.”
The boy’s family are being supported by specialist officers as enquiries continue, and have asked for privacy as they continue to grieve their loss.
No arrests have been made.
GMP’s statement says: “Anyone who witnessed the incident or has any CCTV, dashcam, or doorbell footage is asked to get in touch with officers.
“This can be done by contacting police via 101 or gmp.police.uk, quoting log 2263 of 19/03/25.
“Alternatively, you can contact the independent charity Crimestoppers, anonymously, on 0800 555 111.”