An allergy sufferer from Manchester was left to eat a Sainsbury’s meal deal whilst out to dinner with friends, after being refused service by a local restaurant on account of her food allergies.
Despite having already signed an allergy waiver at the eatery and travelling home to get her EpiPen, at a personal cost of £16 in taxis, Megan Seymour, 22, was ultimately left to fend for herself during a recent visit to glitzy Salford sushi restaurant Firefly.
The vegan communications advisor from Manchester is used to being asked by staff about her allergies when dining out but said on this occasion she was made to feel like she had ‘a contagious disease’ after the trip to the glamorous sushi joint, reports Lydia Patrick.
“For someone who has dealt with serious issues with eating this entire experience was rather traumatic. I was made to feel as though I couldn’t eat and was unwanted as a customer”, she told The Manc.
All began well, with the group ordering cocktails and admiring their surroundings before being asked by their server if anyone had any food allergies – a textbook procedure.
Megan explained that she was seriously allergic to both nuts and fish, and, as part of FIrefly’s procedure, she was then asked by their server if she had her EpiPen. She did not.
“I had left it in another bag at home which was admittedly a silly mistake and agreed I would go and pick it up,” she said.
Whilst she left to make the 30-minute round trip home to collect it, the rest of her group were told they could order while they waited – only to be informed shortly after by another team member that they would have to wait until Megan had shown her EpiPen.
£16 in Ubers later Megan returned, armed with her EpiPen, and signed a waiver stating that even though Firefly had done everything they could, there remained a risk of cross-contamination and trace ingredients.
In the case that Megan did have an allergic reaction, the restaurant would not be liable.
Megan and her friend Mitchell, pictured during their visit to Firefly restaurant. / Image: Lydia Patrick
With the whole group hungry and eager to eat at this point, orders were placed – with Megan opting for three vegan dishes from a special allergen menu in order to be extra careful.
Twenty minutes later, the group was approached by another member of staff and informed that Megan would not be served after all.
Firefly’s staff said this was due to the fact that the food had been in contact with seaweed, and she was told: “seaweed may contain fish.”
Megan felt confident that she would be fine, having eaten seaweed many times before whilst traveling around Asia, but the restaurant would not concede.
By way of apology, the staff offered her a complimentary cocktail, which she accepted, but after watching her friends enjoy their food whilst eating a Sainsbury’s meal deal herself she ultimately left feeling disappointed.
This sour taste was not helped by the addition of a service charge on the bill, which the group of diners contested and was ultimately removed by staff.
The bill from Megan’s visit to Firefly included a service charge. / Image: Lydia Patrick
Megan said: “I was made to feel as though I was an issue, that my allergies made me a nuisance and an inconvenience to them.
“I genuinely was made to feel like I had a contagious disease and was looked down upon.”
What’s more, it does not seem that the incident at Firefly was a one-off as a number of customers have reported similar experiences.
A week after Megan’s ordeal Kay, a dental nurse from Manchester, reported having a similar experience.
Whilst dining out with friends for a birthday celebration, the dental nurse – also a vegan – informed their server when asked that she had a mild allergy to prawns which causes her tongue to swell slightly.
She had already taken antihistamines as a precautionary measure and explained, after being asked to show her EpiPen, that her allergy is not severe enough to warrant one.
She also offered to sign a waiver taking full responsibility if she were to have a reaction after dining from the restaurant’s plant-based menu, but says this was refused by staff.
The dental nurse said: “I’ve never in all my life been treated like that. I just wanted to cry, I couldn’t sit there and watch all my friends eat. It made me feel so small.
“They even locked the door near where we were sat as if we were going to run off without paying the bill.”
Kay was given three complimentary cocktails by way of apology and managed to sneak some vegan food from her friend’s plate, but ultimately left hungry and upset by the experience.
Reviews on the restaurant’s TripAdvisor page also point to this being a recurring issue.
Image: TripAdvisor
In a recent review, entitled ‘Horrific with Allergies’, customer Megan N writes: “Never felt so uncomfortable in a restaurant ever. They have no care for the customers, they only want to cover their own backs if something did happen.
“The processes they were following made me think that someone had died from an allergic reaction here and they couldn’t face this happening to them again.”
Firefly restaurant owner Christian Coates said in a comment: “At Firefly we care about our guests’ safety and experience whilst dining in the restaurant. As part of our procedure for any visitors with allergies we would only ever serve food if we thought it was safe to do so.
“Every allergy is different, the circumstances and risk levels are different, but we have to follow a process, so we take any allergy incredibly seriously.
“If this has been received or interpreted as a negative experience then it’s only in place to protect the well-being and safety of the customer.”
Feature image – Firefly
News
Council publishes list of central Manchester roads set to be resurfaced this summer
Emily Sergeant
A list of roads in Manchester that are set to be resurfaced before the summer is out has been published.
Manchester City Council recently asked residents in the region what their priorities were for their community and what issues they wanted to see tackled – and for many, the answer was the quality of the road surfaces.
Since then, the Council says it has been ‘engaged’ in a long-running programme of improvement works throughout the borough.
Now, with just over a month of the summer season left, it has been confirmed that some vital resurfacing works are due to start over the coming weeks in north and central Manchester, bringing a range of improvements to key district roads along with it.
First up, from Saturday 9 August, Hollinwood Avenue is to be resurfaced.
The Council has published a list of Manchester roads that are set to be resurfaced this summer / Credit: MJ Richardson (via Geograph)
Anticipated to take six weeks to complete, this work will be carried out during weekend closures from 8am-5pm, with the road remaining open during the working week.
The closure area will be between Greengates Roundabout and the Oldham boundary at Owler Lane, and a signed diversion route will be in place while work is carried out, and access for residents will be maintained at all times.
Then, starting from Saturday 16 August, resurfacing works will begin on Moss Lane East, between Alexandra Road and Princess Road.
Work will take place between 7am and 5pm on weekdays, and 8am and 5pm on weekends, and during the works, the road will be completely closed – with a signed diversion route in place and access for residents maintained.
As always, disruption is expected and the public is encouraged to plan ahead / Credit: Mylo Kaye (via Unsplash)
These works are expected to take six weeks to complete, and as with all resurfacing projects, residents should expect some disruption and may need to plan ahead.
The Council is aiming to keep disruption to the public at a minimum, where possible.
“We know how important it is to our residents that key roads are well maintained, which is why were glad to be able to deliver this latest round of improvement works,” commented Councillor Tracey Rawlins, who is the Executive Member for Clean Air, Environment, and Transport at Manchester City Council.
“I’d like to thank people ahead of time for their patience during the course of these works and would advise them to check when closures will be in place and where the diversions are.”
You can find more information on the resurfacing works on the Council website here.
Manchester Storm ban supporter and condemn discriminatory behaviour after online comments
Danny Jones
Ice hockey side Manchester Storm have come out to vocally condemn any and all forms of discrimination following recent concerns raised online and, more importantly, putting words into action after issuing a stadium ban to a match-going fan.
Writing a lengthy, passionate and defiant post on Wednesday, 6 August, Manchester Storm informed supporters that they had been made aware of multiple “derogatory and discriminatory comments” earlier this week.
The remarks in question were made across various social media platforms, as well as fan forums over the past few days, but thankfully were quickly identified and removed by admins.
Nevertheless, Storm recognised the importance of cracking down on this kind of behaviour as swiftly and firmly as possible, penning this pitch-perfect reply in terms of tone and practical action.
The official statement reads: “These comments are deeply concerning and go against everything our club stands for. Let us be absolutely clear: racism, homophobia, and any form of discriminatory or hateful behaviour will not be tolerated – online or at the [Planet Ice] Arena.
“We are proud to be a diverse and inclusive club that welcomes players, staff, and fans from all backgrounds. Anyone found engaging in racist, homophobic, or otherwise abusive behaviour will be banned and will not be permitted entry to The [Storm] Shelter.”
Storm also went on to detail that the individual in question regarding multiple related incidents has not only been issued with a ban, but that their season ticket has been revoked and will be denied all entry to their home ground in Altrincham.
They also assured that the matter has been reported to Greater Manchester Police, adding that the club “will continue to cooperate fully with their investigations” and”will not hesitate to pursue further legal action where necessary.
Proud to see such quick and decisive action from the local sporting organisation, which should help serve as a real deterrent for similar potential trouble in the future.
The response from the right-minded fans in the comments was great to see as well.
Regardless of the offensive remarks made on the forum, most Manchester Storm supporters welcome the statement fan ban. (Credit: IG)
One user on X wrote: “The storm is for everyone; we don’t need these people anywhere near the Storm Shelter. Thank you for acting so quickly.” Another on Instagram added, “Absolutely, hockey is for everyone, correct and firm stance/action. Well done, from a Belfast Giants fan.”
The club signed off by saying: “Manchester Storm remains committed to providing a safe and welcoming environment for all. Hate has no place in hockey – or anywhere else.
“We thank our community for standing with us in upholding these values.
Georgina Pellant -
14th March 2022 
