An allergy sufferer from Manchester was left to eat a Sainsbury’s meal deal whilst out to dinner with friends, after being refused service by a local restaurant on account of her food allergies.
Despite having already signed an allergy waiver at the eatery and travelling home to get her EpiPen, at a personal cost of £16 in taxis, Megan Seymour, 22, was ultimately left to fend for herself during a recent visit to glitzy Salford sushi restaurant Firefly.
The vegan communications advisor from Manchester is used to being asked by staff about her allergies when dining out but said on this occasion she was made to feel like she had ‘a contagious disease’ after the trip to the glamorous sushi joint, reports Lydia Patrick.
“For someone who has dealt with serious issues with eating this entire experience was rather traumatic. I was made to feel as though I couldn’t eat and was unwanted as a customer”, she told The Manc.
All began well, with the group ordering cocktails and admiring their surroundings before being asked by their server if anyone had any food allergies – a textbook procedure.
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Megan explained that she was seriously allergic to both nuts and fish, and, as part of FIrefly’s procedure, she was then asked by their server if she had her EpiPen. She did not.
“I had left it in another bag at home which was admittedly a silly mistake and agreed I would go and pick it up,” she said.
Whilst she left to make the 30-minute round trip home to collect it, the rest of her group were told they could order while they waited – only to be informed shortly after by another team member that they would have to wait until Megan had shown her EpiPen.
£16 in Ubers later Megan returned, armed with her EpiPen, and signed a waiver stating that even though Firefly had done everything they could, there remained a risk of cross-contamination and trace ingredients.
In the case that Megan did have an allergic reaction, the restaurant would not be liable.
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Megan and her friend Mitchell, pictured during their visit to Firefly restaurant. / Image: Lydia Patrick
With the whole group hungry and eager to eat at this point, orders were placed – with Megan opting for three vegan dishes from a special allergen menu in order to be extra careful.
Twenty minutes later, the group was approached by another member of staff and informed that Megan would not be served after all.
Firefly’s staff said this was due to the fact that the food had been in contact with seaweed, and she was told: “seaweed may contain fish.”
Megan felt confident that she would be fine, having eaten seaweed many times before whilst traveling around Asia, but the restaurant would not concede.
By way of apology, the staff offered her a complimentary cocktail, which she accepted, but after watching her friends enjoy their food whilst eating a Sainsbury’s meal deal herself she ultimately left feeling disappointed.
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This sour taste was not helped by the addition of a service charge on the bill, which the group of diners contested and was ultimately removed by staff.
The bill from Megan’s visit to Firefly included a service charge. / Image: Lydia Patrick
Megan said: “I was made to feel as though I was an issue, that my allergies made me a nuisance and an inconvenience to them.
“I genuinely was made to feel like I had a contagious disease and was looked down upon.”
What’s more, it does not seem that the incident at Firefly was a one-off as a number of customers have reported similar experiences.
A week after Megan’s ordeal Kay, a dental nurse from Manchester, reported having a similar experience.
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Whilst dining out with friends for a birthday celebration, the dental nurse – also a vegan – informed their server when asked that she had a mild allergy to prawns which causes her tongue to swell slightly.
She had already taken antihistamines as a precautionary measure and explained, after being asked to show her EpiPen, that her allergy is not severe enough to warrant one.
She also offered to sign a waiver taking full responsibility if she were to have a reaction after dining from the restaurant’s plant-based menu, but says this was refused by staff.
The dental nurse said: “I’ve never in all my life been treated like that. I just wanted to cry, I couldn’t sit there and watch all my friends eat. It made me feel so small.
“They even locked the door near where we were sat as if we were going to run off without paying the bill.”
Kay was given three complimentary cocktails by way of apology and managed to sneak some vegan food from her friend’s plate, but ultimately left hungry and upset by the experience.
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Reviews on the restaurant’s TripAdvisor page also point to this being a recurring issue.
Image: TripAdvisor
In a recent review, entitled ‘Horrific with Allergies’, customer Megan N writes: “Never felt so uncomfortable in a restaurant ever. They have no care for the customers, they only want to cover their own backs if something did happen.
“The processes they were following made me think that someone had died from an allergic reaction here and they couldn’t face this happening to them again.”
Firefly restaurant owner Christian Coates said in a comment: “At Firefly we care about our guests’ safety and experience whilst dining in the restaurant. As part of our procedure for any visitors with allergies we would only ever serve food if we thought it was safe to do so.
“Every allergy is different, the circumstances and risk levels are different, but we have to follow a process, so we take any allergy incredibly seriously.
“If this has been received or interpreted as a negative experience then it’s only in place to protect the well-being and safety of the customer.”
Feature image – Firefly
News
Tess Daly and Claudia Winkleman to step down from Strictly Come Dancing
Danny Jones
Long-serving Strictly Come Dancing presenters Tess Daly and Claudia Winkleman have announced that they will be stepping down from the beloved reality TV competition after more than three decades between them.
The Strictly team will, of course, ‘keep dancing’, but this still feels like the end of an era.
While Claudia Winkleman only became a joint co-anchor back in 2010 in preparation for the legendary Sir Bruce Forsyth’s eventual retirement in 2014, Tess Daly has been one of the two lead presenters since the hit smash-hit UK show first started way back in 2004.
Boasting a cumulative and incredible 31 years as the respective lead faces on one of the nation’s favourite IPs, Daly and Winkleman released a joint video on their social media pages confirming the bittersweet news.
Writing in the caption on Instagram, the pair said: “We have loved working as a duo and hosting Strictly has been an absolute dream. We were always going to leave together, and now feels like the right time.
“We will have the greatest rest of this amazing series, and we just want to say an enormous thank you to the BBC and to every single person who works on the show.
“They’re the most brilliant team, and we’ll miss them every day. We will cry when we say the last ‘keep dancing’, but we will continue to say it to each other. Just possibly in tracksuit bottoms at home while holding some pizza.”
Although Winkleman, 53, began as the presenter of the spin-off programme ‘It Takes Two’, it now seems hard to imagine the main show without either of them.
Confirming that they will be departing the British telly favourite at the end of the current series, which is around a month into its 23rd series.
Daly, 56, went on to share a further statement addressing the decision to quit the Strictly lineup after such a lengthy stay on BBC One.
It goes without saying that, much like when ‘Brucey’ left 11 years ago now, the show just won’t be the same without them.
For now, all we can say is thanks for all the memories, and we’d better see them back in the ballroom or popping up for special cameos in Blackpool again one day soon.
What do you make of the announcement, Strictly fans – and who do you think should replace them?
Featured Images — BBC Media Centre/Screenshot (via BBC)
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Morrisons set to close more than 100 brand locations across the country
Danny Jones
UK supermarket company Morrisons is set to close more than 100 specific locations across the UK, including multiple here in Greater Manchester.
Despite still being considered one of the giants of the sector here in Britain, Morrisons is continuing its previously announced ‘restructuring’ by adding a number of other shops to the chopping block.
The chain had already announced that a slate of 50 Morrisons Cafes would be closing earlier this year, but now other brand branches are expected to follow suit.
While their major supermarkets will remain virtually untouched, several Morrisons Daily convenience stores, florists, pharmacies and Market Kitchens, like the busy lunchtime spot on Piccadilly Gardens – but don’t panic: the corner store itself is staying as far as we’re aware.
Fortunately, major mainline Morrisons supermarket locations look to be safe from closing. (Credit: JThomas/Jaggery via Geograph)
Despite insisting the business is in good shape and has a “bright future” ahead, Morrisons‘ chief executive, Rami Baitieh, confirmed that “a minority [of sites] have specific local challenges and in those locations, regrettably, closure and re-allocation of the space is the only sensible option.”
It’s also believed that 35 butchers’ counters and the same number of fishmongers are set to wrap up as part of the shake-up.
You can see the full list of Morrisons Cafes closing down below; thankfully, we Mancs have managed to avoid closures in this particular department.
Morrisons Cafe Locations closing
Bradford Thornbury
Paisley Falside Road
London Queensbury
Portsmouth
Great Park
Banchory North, Deeside Road
Failsworth, Poplar Street
Blackburn, Railway Road
Leeds, Swinnow Road
London, Wood Green
Kirkham, Poulton Street
Lutterworth, Bitteswell Road
Stirchley
Leeds, Horsforth
London, Erith
Crowborough
Bellshill, John Street
Dumbarton, Glasgow Road
East Kilbride, Lindsayfield
East Kilbride, Stewartfield
Glasgow, Newlands
Largs, Irvine Road
Troon, Academy Street
Wishaw, Kirk Road
Newcastle, UT Cowgate
Northampton, Kettering Road
Bromsgrove, Buntsford Industrial Park
Solihull, Warwick Road
Brecon, Free Street
Caernarfon, North Road
Hadleigh
London, Harrow, Hatch End
High Wycombe, Temple End
Leighton Buzzard, Lake Street
London, Stratford
Sidcup, Westwood Lane
Welwyn, Garden City, Black Fan Road
Warminster, Weymouth Street
Oxted, Station Yard
Reigate, Bell Street
Borehamwood
Weybridge, Monument Hill
Bathgate
Erskine, Bridgewater Shopping Centre
Gorleston, Blackwell Road
Connah’s Quay
Mansfield, Woodhouse
Elland
Gloucester, Metz Way
Watford, Ascot Road
Littlehampton, Wick
Helensburgh
Sadly, it seems that plenty of people saw this coming, with early reports of the off-license/corner shop-esque Daily shops following soon after cafes were confirmed to be closing back in March.
Morrisons closing 52 cafes, 17 convenience stores, and potentially 365 people redundant
Just before new NI tax laws kick in from next month
Retail is 10% of total UK employment, a notoriously low margin business
This is where Greater Manchester comes in, as a handful of florists and Market Kitchens in the region are to join the wider collection of closures by the end of the year.
Georgina Pellant -
14th March 2022 
